Cin7 vs. HCL DataConnect

Cin7 is great because a business can set up quickly without having to invest in hardware/servers, and the business does not need to be concerned about backing up data. Cin7 software is easy and intuitive to use. The pricing was competitive for cloud-based software that can be customized to each business. The software is constantly updated so a business does not have to worry about paying for updates or paying a large lump sum to purchase new updated software. However, Cin7 is able to increase its fees at any time. We experienced a significant price increase after 1 year. With purchased software, a business would not have to worry about unexpected pricing changes. Cin7 offers a useful integration with BigCommerce. Unfortunately, their own B2B website is lacking in features and ultimately not useful to our company. Cin7 does not provide the most useful customer service, as they only offer paid access to phone support. Most of our issue with the software were caused by updates in the software that were not announced, and they could only be fixed via email or tickets the next day.

Incentivized

The choice to use Actian DataConnect really comes down to pricing and the type of integration project you are performing, specifically with the requirements, whether you want the integration to be on-premise or in the cloud, can you install agents on your servers etc. For integration tools it runs head to head with its competitors.

Incentivized

• Powerful reporting that can be customized to fit your needs.
• Tons of integrations that help you get up and running quickly.

Incentivized

• Map multiple source and destination tables - what would be done in many steps in SSIS can be done in one or two "maps" in Data Integrator.
• Platform independent, cloud based, no client software.
• Conversion of data types, write flat files - this helps us with integrating systems.
• Fairly straightforward to use if the user has ETL experience.

Incentivized

• Onboarding could be improved. We worked with a programmer who was not as familiar with our business needs. Additionally, the person in charge of our onboarding was initially difficult to schedule time with until we reached out to a manager.
• Cin7 occasionally makes updates to the software that causes the software to not work properly. For example, we would experience new errors on a CVS file import for products that had worked previously to the update. Additionally, our custom field implementations would be reverted to original and require set up again.
• We experienced semi-frequent outages of the software. The software would not be accessible for up to 1 hour at a time. I believe they took steps to address this and reduce down time.

Incentivized

• Integration Manager needs better scheduling improvements. Like dependencies, and not running a process again if the prior run is still running.
• New connector development does not seem a priority.

Incentivized

The Cin7 support team has never let us down, even if they weren't able to completely solve our problem. They are willing to have conference calls, video chats, whatever works to help fix your issue.

Incentivized

As a wholesale focused business, we found Vend to be tailored to retail businesses. TradeGecko was well suited for our wholesale business, however, lacked the full range of capabilities that Cin7 offered (B2B website, POS). Fishbowl had many features that we would not need. OMS Office Master System offered the wholesale capabilities we needed, however, the software could use an update. Cin7 was a perfect balance in terms of features and pricing for our company.

Incentivized

Data Integrator was initially a part of a package deal for us with our new Student Information System. It was chosen prior to my arrival at the institution. Since I discovered we have SQL Server licenses, we have decided to use SSIS instead since I have a background in the MSBI stack and SSIS appears to be more straightforward (process flow philosophy vs "map" philosophy.)

Incentivized

• Improved inventory accuracy across all channels.
• Sales gains from always showing products as in stock.

Incentivized

• Our customer likes the consistent reliable integrations we have built so we [got] a definite return on investment.
• Problems are fairly easy to handle and rework.

Incentivized