What users are saying about

Actiance

2 Ratings

BirdEye

14 Ratings

Actiance

2 Ratings
Score 7.5 out of 101

BirdEye

14 Ratings
Score 9.2 out of 101

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Likelihood to Recommend

Actiance

This appliance is well suited for organizations that have a need to monitor, moderate, or log social networking site use or the use of any website. It is a very solid tool for any information security department to have at their disposal.
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BirdEye

BirdEye is well suited for automatically sending review requests from our clients so we don't have to spend time managing the process. It integrates with most industry-specific review sites (like Zillow in our case) so we can focus on networks that are important for us but may not be for another industry. I can't think of an industry in which reviews aren't important, so no scenario I think in which it wouldn't be appropriate.
Timothy Marti profile photo

Pros

  • Filtering capabilities for both URL and Social Media were easy to implement and manage by the security team. These features allow you to grant or deny access to various user groups as needed all the way to an individual grant or deny. It offers a vary large robust list of configuration options.
  • If you have a need for storing and later discovering Instant Messaging conversations or even messaging in social media then this is the tool to deploy. At that time when we chose this product, none of the other products were capable of meeting the feature set that Actiance offered.
  • Ease of deployment. Its abilities for integration with LDAP and Active directory give a wide set of deployment options.
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  • Roll-up reviews for multi-location businesses. AKA our loan officer reviews also show up on our main branch profile.
  • Google seller rating integration.
  • Campaigns and reminders for past clients to leave reviews via email and SMS.
  • Customer support. Rep is always reaching out to go over new features and make sure we are happy with the product.
  • Continuing to innovate. Not a month goes by that BirdEye doesn't improve their product.
  • Listening and implementing feedback.
  • Staying on top of changes with the review sites we encourage clients to leave us feedback on.
Timothy Marti profile photo

Cons

  • Its configuration options were very large and required a good deal of time to learn all of the various settings.
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  • New survey functionality is awesome but needs a few tweaks to make it more effective.
  • Review integration on Wordpress websites could be improved.
Timothy Marti profile photo

Likelihood to Renew

Actiance8.1
Based on 2 answers
Its not often that you come across a platform that is as easy to deploy as this one was. Once deployed it is an easy configure and forget appliance, but then you wouldn't get to benefit from its many other available features.
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Alternatives Considered

This was the only appliance of its kind that I have used. Other devices have different capabilities for web filtering such as the checkpoint firewalls, but none of them offered the overall solution that was deployed with this product at that time.
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We have Used New Brand Analytics (now part of Sprinklr), we briefly used Gorilla.net, and I demoed/investigated about 15+ platforms before making the decision to go with BirdEye - BirdEye is top notch, best program for your money. There are some more sophisticated programs out there, but we didn't see the additional cost bringing us that much more value, and we love BirdEye as a partner that listens and responds to its customers.
Samantha Lawrence profile photo

Return on Investment

  • Faster investigative work has led to increased employee efficiency when working on security investigations.
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  • Efficiency is huge!
  • It's saved a ton of time in regards to managing customer feedback and allowing us to better utilize this feedback.
  • There have been zero negative impacts.
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Pricing Details

Actiance

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details

BirdEye

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details