What users are saying about

Actiance

2 Ratings

CX Social

14 Ratings

Actiance

2 Ratings
Score 7.5 out of 101

CX Social

14 Ratings
Score 6.6 out of 101

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Likelihood to Recommend

Actiance

This appliance is well suited for organizations that have a need to monitor, moderate, or log social networking site use or the use of any website. It is a very solid tool for any information security department to have at their disposal.
No photo available

CX Social

Engagor is a very powerful tool for customer care purposes to be able to engage in real-time with your customers. If there are a lot of messages coming in during important peaks throughout, we can easily answer them every 30 seconds.
Engagor isn’t that fit to use for publishing. We mostly use Engagor to reply to messages in real-time. However, for scheduling posts in Engagor, we publish and schedule on the native platform instead.
Kim Castro profile photo

Feature Rating Comparison

Listening/monitoring

Actiance
CX Social
6.9
Boolean keyword searches
Actiance
CX Social
7.6
Filtering out noise/spam
Actiance
CX Social
7.2
Sentiment analysis
Actiance
CX Social
5.1
Broad channel coverage
Actiance
CX Social
7.7

Publishing

Actiance
CX Social
6.5
Content planning and scheduling
Actiance
CX Social
6.5
Audience targeting
Actiance
CX Social
6.8
Content optimization
Actiance
CX Social
6.3
Workflow management
Actiance
CX Social
6.5

Engagement

Actiance
CX Social
6.7
Automated routing and prioritization
Actiance
CX Social
7.0
Customer interaction histories
Actiance
CX Social
6.5
Bulk actions
Actiance
CX Social
6.8

Marketing

Actiance
CX Social
6.6
Lead generation
Actiance
CX Social
6.0
Content marketing
Actiance
CX Social
6.8
Paid media management
Actiance
CX Social
7.3
Campaigns and promotions
Actiance
CX Social
6.4

Channel coverage/integration

Actiance
CX Social
7.5
Twitter
Actiance
CX Social
8.2
Facebook
Actiance
CX Social
7.9
LinkedIn
Actiance
CX Social
7.7
Google+
Actiance
CX Social
7.2
Instagram
Actiance
CX Social
7.2
Pinterest
Actiance
CX Social
7.0
YouTube
Actiance
CX Social
7.5

Reporting/analytics

Actiance
CX Social
7.1
Campaign success analytics
Actiance
CX Social
6.6
Real-time tracking
Actiance
CX Social
7.5
Competitor analysis
Actiance
CX Social
7.3

Account management

Actiance
CX Social
7.0
Role-based user permissions & privileges
Actiance
CX Social
8.0
Mobile access
Actiance
CX Social
6.1

Pros

  • Filtering capabilities for both URL and Social Media were easy to implement and manage by the security team. These features allow you to grant or deny access to various user groups as needed all the way to an individual grant or deny. It offers a vary large robust list of configuration options.
  • If you have a need for storing and later discovering Instant Messaging conversations or even messaging in social media then this is the tool to deploy. At that time when we chose this product, none of the other products were capable of meeting the feature set that Actiance offered.
  • Ease of deployment. Its abilities for integration with LDAP and Active directory give a wide set of deployment options.
No photo available
  • With Engagor, it is possible to organize a large volume of mentions in different mailboxes, which is perfect for our large company. With special Smart Folders to drill down into our data, we can make it possible to organize our mentions even more in-depth, divide the workload, and optimize our workflow. This increased efficiency makes it possible to work together closely as a team, across different departments. To sum this up: the Engagor platform provides our company with the perfect foundation to optimize our entire organizational structure.
  • Another very interesting feature Engagor offers is their helpful and state-of-the-art tagging system. At NMBS we filter through large bulks of mentions and private messages on a daily basis which would be very difficult to organize without Engagor.
Jean-Marie Hoffelinck profile photo

Cons

  • Its configuration options were very large and required a good deal of time to learn all of the various settings.
No photo available
  • If I had to mention one ‘weakness’ it would be that Engagor’s content managing system could benefit from some extra features. However, as I am in close contact with the people at Engagor, I know they are really working hard to optimize the content management system. The big launch isn’t that far away actually. They truly make an effort to listen to us when it comes to integrating and leveraging our feedback to optimize their platform and making it more user-friendly every day.
Jean-Marie Hoffelinck profile photo

Likelihood to Renew

Actiance8.1
Based on 2 answers
Its not often that you come across a platform that is as easy to deploy as this one was. Once deployed it is an easy configure and forget appliance, but then you wouldn't get to benefit from its many other available features.
No photo available
CX Social7.6
Based on 9 answers
We are happy with Engagor and the support we get when needed.
Guy Sablon profile photo

Alternatives Considered

This was the only appliance of its kind that I have used. Other devices have different capabilities for web filtering such as the checkpoint firewalls, but none of them offered the overall solution that was deployed with this product at that time.
No photo available
Engagor is the most complete tool for us and their great customer service is a big plus.
Guy Sablon profile photo

Return on Investment

  • Faster investigative work has led to increased employee efficiency when working on security investigations.
No photo available
  • Better customer service.
  • Better detection of potential crisis on social media which leads to avoiding the crisis or better managing it.
Guy Sablon profile photo

Pricing Details

Actiance

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details

CX Social

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Additional Pricing Details