Hearsay Social vs. Smarsh Communications Intelligence Platform (with Actiance)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Hearsay Social
Score 8.5 out of 10
N/A
Hearsay social is designed to help companies that have both corporate brands and local representatives in highly-regulated industries like banking and insurance. It allows companies to push out social media content for their local representatives to personalize, and then analyze the effectiveness of their campaigns. Clients are large companies in highly-regulated industries, or companies with a large store networks or retail franchise networks.N/A
Smarsh Communications Intelligence Platform
Score 7.5 out of 10
N/A
Actiance was a social media compliance and archiving platform acquired by Smarsh in November 2017. It is now part of the technology underlying the Smarsh Communications Intelligence Platform. Actiance products Vantage and Socialite are now Connected Capture. Actiance Alcatraz is now Connected Archive.N/A
Pricing
Hearsay SocialSmarsh Communications Intelligence Platform (with Actiance)
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Hearsay SocialSmarsh Communications Intelligence Platform
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Hearsay SocialSmarsh Communications Intelligence Platform (with Actiance)
Top Pros
Top Cons
Features
Hearsay SocialSmarsh Communications Intelligence Platform (with Actiance)
Listening/monitoring
Comparison of Listening/monitoring features of Product A and Product B
Hearsay Social
9.0
1 Ratings
16% above category average
Smarsh Communications Intelligence Platform (with Actiance)
-
Ratings
Boolean keyword searches9.01 Ratings00 Ratings
Filtering out noise/spam9.01 Ratings00 Ratings
Sentiment analysis9.01 Ratings00 Ratings
Broad channel coverage9.01 Ratings00 Ratings
Publishing
Comparison of Publishing features of Product A and Product B
Hearsay Social
9.3
1 Ratings
16% above category average
Smarsh Communications Intelligence Platform (with Actiance)
-
Ratings
Content planning and scheduling10.01 Ratings00 Ratings
Audience targeting9.01 Ratings00 Ratings
Content optimization8.01 Ratings00 Ratings
Workflow management10.01 Ratings00 Ratings
Engagement
Comparison of Engagement features of Product A and Product B
Hearsay Social
9.0
1 Ratings
11% above category average
Smarsh Communications Intelligence Platform (with Actiance)
-
Ratings
Automated routing and prioritization9.01 Ratings00 Ratings
Customer interaction histories9.01 Ratings00 Ratings
Bulk actions9.01 Ratings00 Ratings
Marketing
Comparison of Marketing features of Product A and Product B
Hearsay Social
9.3
1 Ratings
19% above category average
Smarsh Communications Intelligence Platform (with Actiance)
-
Ratings
Lead generation9.01 Ratings00 Ratings
Content marketing9.01 Ratings00 Ratings
Paid media management9.01 Ratings00 Ratings
Campaigns and promotions10.01 Ratings00 Ratings
Channel coverage/integration
Comparison of Channel coverage/integration features of Product A and Product B
Hearsay Social
9.3
1 Ratings
9% above category average
Smarsh Communications Intelligence Platform (with Actiance)
-
Ratings
Twitter10.01 Ratings00 Ratings
Facebook10.01 Ratings00 Ratings
LinkedIn9.01 Ratings00 Ratings
Google+8.01 Ratings00 Ratings
Instagram9.01 Ratings00 Ratings
Pinterest10.01 Ratings00 Ratings
YouTube9.01 Ratings00 Ratings
Reporting/analytics
Comparison of Reporting/analytics features of Product A and Product B
Hearsay Social
9.0
1 Ratings
14% above category average
Smarsh Communications Intelligence Platform (with Actiance)
-
Ratings
Campaign success analytics9.01 Ratings00 Ratings
Real-time tracking9.01 Ratings00 Ratings
Competitor analysis9.01 Ratings00 Ratings
Account management
Comparison of Account management features of Product A and Product B
Hearsay Social
9.0
1 Ratings
10% above category average
Smarsh Communications Intelligence Platform (with Actiance)
-
Ratings
Role-based user permissions & privileges9.01 Ratings00 Ratings
Mobile access9.01 Ratings00 Ratings
Best Alternatives
Hearsay SocialSmarsh Communications Intelligence Platform (with Actiance)
Small Businesses
Publer
Publer
Score 9.8 out of 10
Amazon S3 Glacier
Amazon S3 Glacier
Score 9.2 out of 10
Medium-sized Companies
Social Suite by Reputation.com
Social Suite by Reputation.com
Score 9.3 out of 10
Barracuda Essentials
Barracuda Essentials
Score 9.2 out of 10
Enterprises
Social Suite by Reputation.com
Social Suite by Reputation.com
Score 9.3 out of 10
Microsoft Exchange
Microsoft Exchange
Score 8.5 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Hearsay SocialSmarsh Communications Intelligence Platform (with Actiance)
Likelihood to Recommend
9.0
(1 ratings)
7.5
(2 ratings)
Likelihood to Renew
-
(0 ratings)
8.1
(2 ratings)
Usability
9.0
(1 ratings)
-
(0 ratings)
Support Rating
9.0
(1 ratings)
-
(0 ratings)
User Testimonials
Hearsay SocialSmarsh Communications Intelligence Platform (with Actiance)
Likelihood to Recommend
Hearsay Systems
Apart from a few limitations, Hearsay Social is an excellent tool for managing your social media posts in one place. Its user-friendly interface allows you to analyze, track, schedule, and automate social media posts. This is a must in today's age. It saves a lot of stress and handwork and makes you efficient as it gives you tools to analyze the results of your posts in terms of reach, viewership, etc. Thereby helping you to formulate your social media strategy.
Read full review
Smarsh
This appliance is well suited for organizations that have a need to monitor, moderate, or log social networking site use or the use of any website. It is a very solid tool for any information security department to have at their disposal.
Read full review
Pros
Hearsay Systems
  • Single dashboard of all your social media channels
  • Automation of posts
  • Scheduled posting as per design
  • Great for analytics & customer Interactions
Read full review
Smarsh
  • Discovery: It allows for easy discoveries by the compliance and cyber security departments.
  • Ethical walls: This keeps certain departments from talking to each other.
  • Very granular control. This is a big product meaning you can get very detailed with it.
  • Once it's configured and running, we hardly ever have any issues.
Read full review
Cons
Hearsay Systems
  • Lacks ability for significant flexibility and customization
  • Mobile app sometimes does not save the posts that are edited
  • It does allow you to tag or hashtag any post.
Read full review
Smarsh
  • Its configuration options were very large and required a good deal of time to learn all of the various settings.
Read full review
Likelihood to Renew
Hearsay Systems
No answers on this topic
Smarsh
It's the only product at this time that meets all of our requirements.
Read full review
Usability
Hearsay Systems
If you wish to reduce stress of managing multiple social media handles from a single place, you can use Hearsay Social. Hearsay Social helps you analyze, automate, schedule posts and even give ideas for posts. Rather than multitasking, one would obliviously choose a single place to track your posts. It also fares greatly as compared to its competitors. It has a great interface. Very easy and simple to use.
Read full review
Smarsh
No answers on this topic
Support Rating
Hearsay Systems
1. Simple to Use. 2. User Friendly Interface 3. Great Features 4. Very Few Limitations. 5. Automates my Tasks
Read full review
Smarsh
No answers on this topic
Alternatives Considered
Hearsay Systems
Facebook Business Manager is also good however it has some limitations like it's very difficult to remove an ad account, we cannot schedule shared posts and the user interface is a bit complicated and not user-friendly. I like the user interface of Hearsay Social. I find it very simple and easy to use. Also, it has all the features that you might require in Social Media Management tool.
Read full review
Smarsh
This was the only appliance of its kind that I have used. Other devices have different capabilities for web filtering such as the checkpoint firewalls, but none of them offered the overall solution that was deployed with this product at that time.
Read full review
Return on Investment
Hearsay Systems
  • It has helped us save time in maintaining our social media handles
  • It gave us a lot of intelligent insights on our posts, thereby helping improve our marketing strategy to perform better every time
  • It helped us design our posts better based on inputs & design ideas based on our past posts
Read full review
Smarsh
  • Faster investigative work has led to increased employee efficiency when working on security investigations.
Read full review
ScreenShots