Khoros Care vs. Smarsh Communications Intelligence Platform (with Actiance)
Khoros Care vs. Smarsh Communications Intelligence Platform (with Actiance)
Product | Rating | Most Used By | Product Summary | Starting Price |
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Khoros Care | Enterprise companies (1,001+ employees) | Khoros Care enables brands to serve their customers on their preferred digital channels, reducing costs and increasing customer satisfaction and revenue. It Offers: Web chat & messaging gives customers convenient, efficient channels to engage brands, while giving brands a single consolidated platform to manage customer engagements at scale. Supporting the widest range of digital messaging channels, including; web chat, in-app, email, Facebook, Twitter, Instagram,… | N/A | |
Smarsh Communications Intelligence Platform | N/A | Actiance was a social media compliance and archiving platform acquired by Smarsh in November 2017. It is now part of the technology underlying the Smarsh Communications Intelligence Platform. Actiance products Vantage and Socialite are now Connected Capture. Actiance Alcatraz is now Connected Archive. | N/A |
Khoros Care | Smarsh Communications Intelligence Platform (with Actiance) | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
Additional Details | Pricing is variable based on the needs of the customer. | — | ||||||||||||||
More Pricing Information |
Khoros Care | Smarsh Communications Intelligence Platform (with Actiance) | |
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Top Pros |
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Top Cons |
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Khoros Care | Smarsh Communications Intelligence Platform (with Actiance) | |
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Small Businesses | Simplify360 Score 7.8 out of 10 | Amazon S3 Glacier Score 9.2 out of 10 |
Medium-sized Companies | Emplifi Social Marketing Cloud Score 8.9 out of 10 | Barracuda Essentials Score 9.2 out of 10 |
Enterprises | Emplifi Social Marketing Cloud Score 8.9 out of 10 | Microsoft Exchange Score 8.6 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Khoros Care | Smarsh Communications Intelligence Platform (with Actiance) | |
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Likelihood to Recommend | 7.7 (110 ratings) | 7.5 (2 ratings) |
Likelihood to Renew | 7.6 (77 ratings) | 8.1 (2 ratings) |
Usability | 6.5 (8 ratings) | - (0 ratings) |
Availability | 9.0 (2 ratings) | - (0 ratings) |
Performance | 9.0 (2 ratings) | - (0 ratings) |
Support Rating | 8.2 (10 ratings) | - (0 ratings) |
In-Person Training | 9.0 (2 ratings) | - (0 ratings) |
Online Training | 7.3 (1 ratings) | - (0 ratings) |
Implementation Rating | 7.3 (69 ratings) | - (0 ratings) |
Ease of integration | 6.4 (1 ratings) | - (0 ratings) |
Product Scalability | 8.0 (75 ratings) | - (0 ratings) |
Khoros Care | Smarsh Communications Intelligence Platform (with Actiance) | |
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Likelihood to Recommend | Khoros (Formerly Spredfast + Lithium) | Smarsh |
Pros | Khoros (Formerly Spredfast + Lithium) | Smarsh |
Cons | Khoros (Formerly Spredfast + Lithium) | Smarsh |
Likelihood to Renew | Khoros (Formerly Spredfast + Lithium) | Smarsh |
Usability | Khoros (Formerly Spredfast + Lithium) | Smarsh No answers on this topic |
Reliability and Availability | Khoros (Formerly Spredfast + Lithium) | Smarsh No answers on this topic |
Performance | Khoros (Formerly Spredfast + Lithium) | Smarsh No answers on this topic |
Support Rating | Khoros (Formerly Spredfast + Lithium) | Smarsh No answers on this topic |
In-Person Training | Khoros (Formerly Spredfast + Lithium) | Smarsh No answers on this topic |
Implementation Rating | Khoros (Formerly Spredfast + Lithium) | Smarsh No answers on this topic |
Alternatives Considered | Khoros (Formerly Spredfast + Lithium) | Smarsh |
Scalability | Khoros (Formerly Spredfast + Lithium) | Smarsh No answers on this topic |
Return on Investment | Khoros (Formerly Spredfast + Lithium) | Smarsh |
ScreenShots | Khoros Care Screenshots |