What users are saying about

Actiance

2 Ratings

NetBase

135 Ratings

Actiance

2 Ratings
Score 7.5 out of 101

NetBase

135 Ratings
Score 8.3 out of 101

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Likelihood to Recommend

Actiance

This appliance is well suited for organizations that have a need to monitor, moderate, or log social networking site use or the use of any website. It is a very solid tool for any information security department to have at their disposal.
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NetBase

When social intelligence is crucial and you want serious insights, then NetBase is the solution
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Feature Rating Comparison

Listening/monitoring

Actiance
NetBase
8.0
Boolean keyword searches
Actiance
NetBase
8.1
Filtering out noise/spam
Actiance
NetBase
7.9
Sentiment analysis
Actiance
NetBase
8.8
Broad channel coverage
Actiance
NetBase
7.3

Publishing

Actiance
NetBase
7.9
Content planning and scheduling
Actiance
NetBase
8.5
Audience targeting
Actiance
NetBase
7.7
Content optimization
Actiance
NetBase
8.2
Workflow management
Actiance
NetBase
7.4

Engagement

Actiance
NetBase
8.7
Automated routing and prioritization
Actiance
NetBase
9.0
Customer interaction histories
Actiance
NetBase
8.7
Bulk actions
Actiance
NetBase
8.3

Marketing

Actiance
NetBase
8.2
Lead generation
Actiance
NetBase
8.1
Content marketing
Actiance
NetBase
9.0
Paid media management
Actiance
NetBase
7.5
Campaigns and promotions
Actiance
NetBase
8.3

Channel coverage/integration

Actiance
NetBase
7.8
Twitter
Actiance
NetBase
9.4
Facebook
Actiance
NetBase
7.5
LinkedIn
Actiance
NetBase
7.7
Google+
Actiance
NetBase
6.1
Instagram
Actiance
NetBase
8.6
Pinterest
Actiance
NetBase
7.1
YouTube
Actiance
NetBase
7.9

Reporting/analytics

Actiance
NetBase
8.7
Campaign success analytics
Actiance
NetBase
7.9
Real-time tracking
Actiance
NetBase
9.0
Competitor analysis
Actiance
NetBase
9.1

Account management

Actiance
NetBase
6.8
Role-based user permissions & privileges
Actiance
NetBase
8.1
Mobile access
Actiance
NetBase
5.5

Pros

  • Filtering capabilities for both URL and Social Media were easy to implement and manage by the security team. These features allow you to grant or deny access to various user groups as needed all the way to an individual grant or deny. It offers a vary large robust list of configuration options.
  • If you have a need for storing and later discovering Instant Messaging conversations or even messaging in social media then this is the tool to deploy. At that time when we chose this product, none of the other products were capable of meeting the feature set that Actiance offered.
  • Ease of deployment. Its abilities for integration with LDAP and Active directory give a wide set of deployment options.
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  • Ease of reporting, conversation analysis, easy to build dashboards that give quick glimpses of the conversation/topic and allow you to drill down as needed.
  • Accurate sentiment driven triggered alerts let you keep your pulse on the conversation.
  • Topic setup is easy. Topics are easy to set up and advanced Boolean search functionality enables the use of wildcards to enhance topics.
  • Data access is outstanding. With 27 months of historical data built in and access to firehose data for social media platforms, data acquisition is second to none.
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Cons

  • Its configuration options were very large and required a good deal of time to learn all of the various settings.
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  • The product is awesome and its really hard to find a weakness as the product development team is kicking out enhancements almost on a monthly basis.
Ted Tagalakis profile photo

Likelihood to Renew

Actiance8.1
Based on 2 answers
Its not often that you come across a platform that is as easy to deploy as this one was. Once deployed it is an easy configure and forget appliance, but then you wouldn't get to benefit from its many other available features.
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NetBase8.1
Based on 88 answers
Great features, solid insights, and a robust product development cycle keep the product on the leading edge of social intelligence tools.
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Usability

No score
No answers yet
No answers on this topic
NetBase9.0
Based on 13 answers
It is by far, the easiest interface to use and offers a vast array of valuable features.
Ted Tagalakis profile photo

Performance

No score
No answers yet
No answers on this topic
NetBase9.5
Based on 6 answers
NetBase constantly updates the platform with features. The platforms ability to analyze complex social listening topics is exceptional. Its fast and gives you the ability to create standardized reports for a quick topic analysis. Additionally, the standard overview tab provides the topic at a glance and assists in quickly identifying areas to further analyze. Great product with excellent support behind it!
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Support

No score
No answers yet
No answers on this topic
NetBase9.1
Based on 11 answers
Our NetBase support team is always there for us and has never let us down. They are willing to roll up their sleeves and dive into any issue or complex business problem that we are looking to solve.
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Implementation

No score
No answers yet
No answers on this topic
NetBase9.6
Based on 4 answers
We had an internal implementation meeting with the NetBase team as well as a business seat implementation for one of our clients. I would highly recommend having all stakeholders attend an implementation meeting as they can understand the power of this platform.
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Alternatives Considered

This was the only appliance of its kind that I have used. Other devices have different capabilities for web filtering such as the checkpoint firewalls, but none of them offered the overall solution that was deployed with this product at that time.
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Superior NLP technology
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Return on Investment

  • Faster investigative work has led to increased employee efficiency when working on security investigations.
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  • Consumer relationship building for the agency's clients via our "real-time" engagement efforts.
  • Increased generation of real consumer insights.
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Pricing Details

Actiance

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details

NetBase

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details