What users are saying about

Actiance

2 Ratings
Score 7.5 out of 101

SAP Cloud for Social Engagement

32 Ratings
Score 6.8 out of 101

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Likelihood to Recommend

Actiance

This appliance is well suited for organizations that have a need to monitor, moderate, or log social networking site use or the use of any website. It is a very solid tool for any information security department to have at their disposal.
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SAP Cloud for Social Engagement

SAP Cloud for Social Engagement's solution briefly shows how you can better understand how your customers feel about your brands, categories, products and services while staying tuned to market issues and trends.
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Feature Rating Comparison

Listening/monitoring

Actiance
SAP Cloud for Social Engagement
6.0
Boolean keyword searches
Actiance
SAP Cloud for Social Engagement
4.0
Filtering out noise/spam
Actiance
SAP Cloud for Social Engagement
5.0
Sentiment analysis
Actiance
SAP Cloud for Social Engagement
8.0
Broad channel coverage
Actiance
SAP Cloud for Social Engagement
7.0

Publishing

Actiance
SAP Cloud for Social Engagement
7.8
Content planning and scheduling
Actiance
SAP Cloud for Social Engagement
7.0
Audience targeting
Actiance
SAP Cloud for Social Engagement
9.0
Content optimization
Actiance
SAP Cloud for Social Engagement
8.0
Workflow management
Actiance
SAP Cloud for Social Engagement
7.0

Engagement

Actiance
SAP Cloud for Social Engagement
8.7
Automated routing and prioritization
Actiance
SAP Cloud for Social Engagement
9.0
Customer interaction histories
Actiance
SAP Cloud for Social Engagement
9.0
Bulk actions
Actiance
SAP Cloud for Social Engagement
8.0

Marketing

Actiance
SAP Cloud for Social Engagement
7.8
Lead generation
Actiance
SAP Cloud for Social Engagement
8.0
Content marketing
Actiance
SAP Cloud for Social Engagement
8.0
Paid media management
Actiance
SAP Cloud for Social Engagement
7.0
Campaigns and promotions
Actiance
SAP Cloud for Social Engagement
8.0

Channel coverage/integration

Actiance
SAP Cloud for Social Engagement
8.4
Twitter
Actiance
SAP Cloud for Social Engagement
9.0
Facebook
Actiance
SAP Cloud for Social Engagement
9.0
LinkedIn
Actiance
SAP Cloud for Social Engagement
9.0
Google+
Actiance
SAP Cloud for Social Engagement
8.0
Instagram
Actiance
SAP Cloud for Social Engagement
8.0
Pinterest
Actiance
SAP Cloud for Social Engagement
8.0
YouTube
Actiance
SAP Cloud for Social Engagement
8.0

Reporting/analytics

Actiance
SAP Cloud for Social Engagement
8.3
Campaign success analytics
Actiance
SAP Cloud for Social Engagement
9.0
Real-time tracking
Actiance
SAP Cloud for Social Engagement
9.0
Competitor analysis
Actiance
SAP Cloud for Social Engagement
7.0

Account management

Actiance
SAP Cloud for Social Engagement
7.0
Role-based user permissions & privileges
Actiance
SAP Cloud for Social Engagement
7.0
Mobile access
Actiance
SAP Cloud for Social Engagement
7.0

Pros

  • Filtering capabilities for both URL and Social Media were easy to implement and manage by the security team. These features allow you to grant or deny access to various user groups as needed all the way to an individual grant or deny. It offers a vary large robust list of configuration options.
  • If you have a need for storing and later discovering Instant Messaging conversations or even messaging in social media then this is the tool to deploy. At that time when we chose this product, none of the other products were capable of meeting the feature set that Actiance offered.
  • Ease of deployment. Its abilities for integration with LDAP and Active directory give a wide set of deployment options.
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  • Communication with multiple social media accounts including Facebook,Twitter and LinkedIn.
  • Utilize social preconfigured templates to respond quickly to current and potential clients.
  • Go above and beyond the number of Twitter followers and Facebook likes. Gain real-time insight into key trends and topics being discussed.
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Cons

  • Its configuration options were very large and required a good deal of time to learn all of the various settings.
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  • Include other social network standard integrations.
  • Possibility to create metrics and custom reports.
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Likelihood to Renew

Actiance8.1
Based on 2 answers
Its not often that you come across a platform that is as easy to deploy as this one was. Once deployed it is an easy configure and forget appliance, but then you wouldn't get to benefit from its many other available features.
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Alternatives Considered

This was the only appliance of its kind that I have used. Other devices have different capabilities for web filtering such as the checkpoint firewalls, but none of them offered the overall solution that was deployed with this product at that time.
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The SAP solution is more complete than others because it includes capabilities for social media listening, real-time social media message response, social profiles and history, and analytics in one system.
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Return on Investment

  • Faster investigative work has led to increased employee efficiency when working on security investigations.
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  • Rapid deployment.
  • SAP Cloud for Social Engagement allows you to listen to your customers by locating social media messages that mention key words such as a specific product and prioritize them according to urgency and relevance.
  • Analytics capabilities.
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Pricing Details

Actiance

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details

SAP Cloud for Social Engagement

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details