What users are saying about

Actiance

2 Ratings

Sprinklr

Top Rated
101 Ratings

Actiance

2 Ratings
Score 7.5 out of 101

Sprinklr

Top Rated
101 Ratings
Score 7.8 out of 101

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Likelihood to Recommend

Actiance

This appliance is well suited for organizations that have a need to monitor, moderate, or log social networking site use or the use of any website. It is a very solid tool for any information security department to have at their disposal.
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Sprinklr

Sprinklr works best for medium to large companies who have a few hundred to a few thousand employees. This works for a team who is in social care or community management when they need to respond to customers or potential customers. This is also good for a social marketing team who has tried to publish and schedule content in advance.
Kelcey Zacarese profile photo

Feature Rating Comparison

Listening/monitoring

Actiance
Sprinklr
7.3
Boolean keyword searches
Actiance
Sprinklr
7.9
Filtering out noise/spam
Actiance
Sprinklr
6.0
Sentiment analysis
Actiance
Sprinklr
6.3
Broad channel coverage
Actiance
Sprinklr
8.9

Publishing

Actiance
Sprinklr
7.5
Content planning and scheduling
Actiance
Sprinklr
8.8
Audience targeting
Actiance
Sprinklr
6.6
Content optimization
Actiance
Sprinklr
7.5
Workflow management
Actiance
Sprinklr
7.2

Engagement

Actiance
Sprinklr
8.1
Automated routing and prioritization
Actiance
Sprinklr
7.6
Customer interaction histories
Actiance
Sprinklr
8.5
Bulk actions
Actiance
Sprinklr
8.2

Marketing

Actiance
Sprinklr
7.0
Lead generation
Actiance
Sprinklr
6.5
Content marketing
Actiance
Sprinklr
7.8
Paid media management
Actiance
Sprinklr
6.4
Campaigns and promotions
Actiance
Sprinklr
7.3

Channel coverage/integration

Actiance
Sprinklr
7.8
Twitter
Actiance
Sprinklr
9.1
Facebook
Actiance
Sprinklr
8.4
LinkedIn
Actiance
Sprinklr
8.4
Google+
Actiance
Sprinklr
8.6
Instagram
Actiance
Sprinklr
7.6
Pinterest
Actiance
Sprinklr
6.5
YouTube
Actiance
Sprinklr
5.8

Reporting/analytics

Actiance
Sprinklr
8.3
Campaign success analytics
Actiance
Sprinklr
8.9
Real-time tracking
Actiance
Sprinklr
8.0
Competitor analysis
Actiance
Sprinklr
7.9

Account management

Actiance
Sprinklr
7.4
Role-based user permissions & privileges
Actiance
Sprinklr
8.2
Mobile access
Actiance
Sprinklr
6.6

Pros

  • Filtering capabilities for both URL and Social Media were easy to implement and manage by the security team. These features allow you to grant or deny access to various user groups as needed all the way to an individual grant or deny. It offers a vary large robust list of configuration options.
  • If you have a need for storing and later discovering Instant Messaging conversations or even messaging in social media then this is the tool to deploy. At that time when we chose this product, none of the other products were capable of meeting the feature set that Actiance offered.
  • Ease of deployment. Its abilities for integration with LDAP and Active directory give a wide set of deployment options.
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  • Flexible platform and UI. We have dozens of different teams that use the platform, and the flexibility in reporting and conversation dashboards has been key to making sure each department can efficiently manage their responsibilities. Custom metrics, the Rules Engine and Macro functionality has also helped extensively.
  • We produce a high volume of daily content, most of which is created and published within 24 hours from ideation to execution. Sprinklr has given us an efficient workflow method, where content can be produced, reviewed, scheduled and measured all within one shared interface.
Paul Matson profile photo

Cons

  • Its configuration options were very large and required a good deal of time to learn all of the various settings.
No photo available
  • The client success piece is tough. If you have a client success manager, that's fantastic and helpful, but the support team is a little more difficult to troubleshoot issues with.
  • The enablement process is a bit flawed. There is not enough testing in the process and the solution ends up being a bit too complex. Simplicity is key. Push the project manager to schedule time specifically for testing.
  • While flexibility is a pro in many ways, it's a con. The amount of flexibility brings complexity. There are many ways to achieve one action which does not provide ease-of-use for the end user.
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Likelihood to Renew

Actiance8.1
Based on 2 answers
Its not often that you come across a platform that is as easy to deploy as this one was. Once deployed it is an easy configure and forget appliance, but then you wouldn't get to benefit from its many other available features.
No photo available
Sprinklr8.5
Based on 28 answers
Sprinklr has been more than serviceable, and for the money, you won't get a better value. The support team is easy to reach and will work for legitimate issues quickly. The Sprinklr team is easy to work with and won't constantly hassle you to upgrade to a more expensive plan like some of their competitors.We have been very happy overall with this product.
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Usability

No score
No answers yet
No answers on this topic
Sprinklr8.0
Based on 6 answers
Overall, I really enjoyed Sprinklr. It is a multi-faceted platform although I used it primarily for review management. It's easy-to-use and learn, has great customer service and is a great design. My only complaint would be that if there was a blip in pulling in reviews, we'd have to go back through each review site manually and make sure nothing was unresponded to. This could be cumbersome and time-consuming. Other than that, I really enjoyed using it
Meg Ruggieri profile photo

Reliability and Availability

No score
No answers yet
No answers on this topic
Sprinklr9.1
Based on 5 answers
Sprinklr has been very reliable in this area.
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Performance

No score
No answers yet
No answers on this topic
Sprinklr8.2
Based on 4 answers
An occasional lag here and there, but to be honest I don't know if it's them or the connection
Sonja Broze profile photo

Support

No score
No answers yet
No answers on this topic
Sprinklr9.0
Based on 6 answers
They are very quick to respond and address those areas they can
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In-Person Training

No score
No answers yet
No answers on this topic
Sprinklr7.0
Based on 2 answers
I don't recall our training in detail. I know we met in person a few times, and did some over-the-phone product walk-throughs. It may have been somewhat informal -- I don't recall having any takeaways to refer to.
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Online Training

No score
No answers yet
No answers on this topic
Sprinklr8.4
Based on 3 answers
Very personal attention
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Implementation

No score
No answers yet
No answers on this topic
Sprinklr9.0
Based on 5 answers
The implementation personnel at Sprinklr are top-notch. They will work with you to make sure they setup Sprinklr in a way that best aligns with your structural needs
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Alternatives Considered

This was the only appliance of its kind that I have used. Other devices have different capabilities for web filtering such as the checkpoint firewalls, but none of them offered the overall solution that was deployed with this product at that time.
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We chose Sprinklr because after testing out the others we realized this was the most efficient platform for our team to use. We also really appreciate the reporting, it's extremely useful for our marketing team when reporting to clients weekly.
Daniela Belevan profile photo

Scalability

No score
No answers yet
No answers on this topic
Sprinklr8.2
Based on 1 answer
Always start simple with Sprinklr, e.g. one client. You can easily grow over time adding products/units/regions, etc
Sonja Broze profile photo

Return on Investment

  • Faster investigative work has led to increased employee efficiency when working on security investigations.
No photo available
  • Reputation Management
  • Brand Awareness
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Screenshots

Actiance

Pricing Details

Actiance

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details

Actiance More Information

Sprinklr

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Additional Pricing Details
Pricing is configurable based on enterprise needs.

Sprinklr More Information