<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
58 Ratings
4 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.9 out of 100

Atera

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
58 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 9 out of 100

Likelihood to Recommend

Action1 Cloud Remote Monitoring and Management Solution

If you need a solution to help you remotely manage your endpoints this is a no-brainer. I highly recommend signing up for the trial and pushing the agent out to a few endpoints to test
Anonymous | TrustRadius Reviewer

Atera

Atera is perfect for organizations of any size. The single rate pricing allows for a small IT department to manage multiple sites easily while not breaking the bank. Inside a larger organization, users can be added to assist with the workload and still get the unlimited agents to deploy out making the cost vs reward very low.
Michael Kubelka | TrustRadius Reviewer

Feature Rating Comparison

Monitoring Tasks

Action1 Cloud Remote Monitoring and Management Solution
Atera
8.6
Remote monitoring
Action1 Cloud Remote Monitoring and Management Solution
Atera
8.3
Network device monitoring
Action1 Cloud Remote Monitoring and Management Solution
Atera
8.3
Multiple Server Monitoring
Action1 Cloud Remote Monitoring and Management Solution
Atera
8.5
Multi-device monitoring
Action1 Cloud Remote Monitoring and Management Solution
Atera
8.9
Automated alerts and notifications
Action1 Cloud Remote Monitoring and Management Solution
Atera
8.8

Management Tasks

Action1 Cloud Remote Monitoring and Management Solution
Atera
8.1
Patch Management
Action1 Cloud Remote Monitoring and Management Solution
Atera
8.4
Service configuration management
Action1 Cloud Remote Monitoring and Management Solution
Atera
7.5
Software and hardware inventory
Action1 Cloud Remote Monitoring and Management Solution
Atera
8.1
Policy-based automation
Action1 Cloud Remote Monitoring and Management Solution
Atera
8.1

Reporting

Action1 Cloud Remote Monitoring and Management Solution
Atera
7.7
Performance data reports
Action1 Cloud Remote Monitoring and Management Solution
Atera
8.1
Customizable reporting
Action1 Cloud Remote Monitoring and Management Solution
Atera
7.8
Data visualization
Action1 Cloud Remote Monitoring and Management Solution
Atera
7.5
Risk analysis
Action1 Cloud Remote Monitoring and Management Solution
Atera
7.2

Security

Action1 Cloud Remote Monitoring and Management Solution
Atera
7.6
Data backup and recovery
Action1 Cloud Remote Monitoring and Management Solution
Atera
7.4
Antivirus and malware management
Action1 Cloud Remote Monitoring and Management Solution
Atera
7.3
Adinistraor access control
Action1 Cloud Remote Monitoring and Management Solution
Atera
8.0

Pros

Action1 Cloud Remote Monitoring and Management Solution

  • Customer service and support team are easy to reach and response time is really fast
  • Interface is really user friendly and easy to use
Samuel Couturier | TrustRadius Reviewer

Atera

  • Remote Access--Splashtop provides direct access so we can see what users see and help them with current issues
  • Sound Troubleshooting--Splashtop is phenomenal in pulling sound from the machine and helping with remote sound troubleshooting
  • Remote Background Access
  • Patch Management--While we have other solutions for mass patch management, whenever we run into a machine being stubborn, I just turn to Atera and target that machine directly to install the annoying patches. Seems to work beautifully. I rarely get an error on install.
  • CMD/Powershell Access--The ability to remote CMD and remote Powershell is key to solving lots of remote issues. This access is better than most other platforms and once setup is easier than actual Powershell remoting. A real plus.
Anonymous | TrustRadius Reviewer

Cons

Action1 Cloud Remote Monitoring and Management Solution

  • Deploying packages with multiple files is a little tedious
  • Have to use an auto-extract EXE file to copy files
Anonymous | TrustRadius Reviewer

Atera

  • Ticket automation, more options to specific cases or conditions, and change client assigned to ticket, or be able to assign a ticket for the client without hassle of emailing them back or having to create a fake contact.
  • Include notes for client that are not file attachments, maybe integration with a cloud service like Google Docs or OneDrive.
  • Integration with other remote access tools would be helpful.
Maycon Menezes | TrustRadius Reviewer

Likelihood to Renew

Action1 Cloud Remote Monitoring and Management Solution

No score
No answers yet
No answers on this topic

Atera

Atera 9.1
Based on 1 answer
As of right now, we have found nothing that can offer as many features as Atera does along with the affordability. They are doing monthly releases each month and not just making small changes (shared scripting library, chocolatey support, Install packages, Splashtop SOS support, Scheduled tickets to name a few). The uptimes are great and accessibility to the dashboard has yet to be limited. We are a happy customer and bordering on fanboy status now
Chris Miller | TrustRadius Reviewer

Support Rating

Action1 Cloud Remote Monitoring and Management Solution

No score
No answers yet
No answers on this topic

Atera

Atera 8.7
Based on 7 answers
Atera support provides answers to my questions lightning fast. They have never left me feeling like I'm out there on my own. I can ask questions by email, or by chat, or by opening a ticket with them and they are always on it quickly. They also have a forum where other Atera users can help you if you need it, and you can also add feature requests via the forum.
Terry Irwin | TrustRadius Reviewer

Alternatives Considered

Action1 Cloud Remote Monitoring and Management Solution

Price for one. The cost is extremely reasonable IMO. Action1 is easier to use for a non-technical person and there is zero maintenance since it is cloud hosted
Anonymous | TrustRadius Reviewer

Atera

Atera pricing is per technician and not per device which can literally save thousands of dollars annually. Atera is not as complicated and time-consuming to learn and use. Atera does not have a bunch of features that a small MSP business would not use and yet has to pay for.
Rich Lusk | TrustRadius Reviewer

Return on Investment

Action1 Cloud Remote Monitoring and Management Solution

  • Real time saver having everything integrated in one platform, from patching to remote access
  • Free up to 50 devices, which is really good to start testing it out, or for small organizations starting out
Samuel Couturier | TrustRadius Reviewer

Atera

  • High ROI is beacuse of the licencing model by technician instead of by agent.
  • Negative impact is that we are not billed in our own currency, so we have to add exchange rate fee.
  • Give us a good challenge on our customer offer.
Dominic Larouche | TrustRadius Reviewer

Screenshots

Pricing Details

Action1 Cloud Remote Monitoring and Management Solution

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$1*

* per managed endpoint per month

Action1 Cloud Remote Monitoring and Management Solution Editions & Modules

Edition
Fully-functional Free Edition$01
All Features — Paid$12
  1. up to 50 endpoints
  2. per endpoint per month
Additional Pricing Details

Atera

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Atera Editions & Modules

Edition
Pro$791
Growth$1191
Power$1491
  1. Per Technician
Additional Pricing Details
Unlimited devices & agents. No hidden fees. No contracts.

Rating Summary

Likelihood to Recommend

Action1 Cloud Remote Monitoring and Management Solution
8.9
Atera
9.0

Likelihood to Renew

Action1 Cloud Remote Monitoring and Management Solution
Atera
9.1

Support Rating

Action1 Cloud Remote Monitoring and Management Solution
Atera
8.7

Add comparison