What users are saying about
6 Ratings
Top Rated
84 Ratings
6 Ratings
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Score 9.2 out of 100
Top Rated
84 Ratings
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Score 8.9 out of 100

Feature Set Ratings

    Monitoring Tasks

    Action1 RMM

    Feature Set Not Supported
    N/A
    8.5

    Atera

    85%
    Atera ranks higher in 5/5 features

    Remote monitoring

    N/A
    0 Ratings
    8.6
    86%
    51 Ratings

    Network device monitoring

    N/A
    0 Ratings
    7.8
    78%
    41 Ratings

    Multiple Server Monitoring

    N/A
    0 Ratings
    8.9
    89%
    50 Ratings

    Multi-device monitoring

    N/A
    0 Ratings
    8.8
    88%
    51 Ratings

    Automated alerts and notifications

    N/A
    0 Ratings
    8.6
    86%
    52 Ratings

    Management Tasks

    Action1 RMM

    Feature Set Not Supported
    N/A
    7.8

    Atera

    78%
    Atera ranks higher in 4/4 features

    Patch Management

    N/A
    0 Ratings
    8.0
    80%
    50 Ratings

    Service configuration management

    N/A
    0 Ratings
    7.8
    78%
    44 Ratings

    Software and hardware inventory

    N/A
    0 Ratings
    8.4
    84%
    51 Ratings

    Policy-based automation

    N/A
    0 Ratings
    7.0
    70%
    39 Ratings

    Reporting

    Action1 RMM

    Feature Set Not Supported
    N/A
    8.0

    Atera

    80%
    Atera ranks higher in 4/4 features

    Performance data reports

    N/A
    0 Ratings
    8.5
    85%
    46 Ratings

    Customizable reporting

    N/A
    0 Ratings
    7.8
    78%
    42 Ratings

    Data visualization

    N/A
    0 Ratings
    7.9
    79%
    43 Ratings

    Risk analysis

    N/A
    0 Ratings
    8.0
    80%
    35 Ratings

    Security

    Action1 RMM

    Feature Set Not Supported
    N/A
    7.9

    Atera

    79%
    Atera ranks higher in 3/3 features

    Data backup and recovery

    N/A
    0 Ratings
    7.7
    77%
    26 Ratings

    Antivirus and malware management

    N/A
    0 Ratings
    7.9
    79%
    33 Ratings

    Administrator access control

    N/A
    0 Ratings
    8.1
    81%
    83 Ratings

    Attribute Ratings

    • Action1 RMM is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.2

    Action1 RMM

    92%
    5 Ratings
    8.9

    Atera

    89%
    53 Ratings

    Likelihood to Renew

    Action1 RMM

    N/A
    0 Ratings
    9.1

    Atera

    91%
    1 Rating

    Support Rating

    Action1 RMM

    N/A
    0 Ratings
    8.9

    Atera

    89%
    7 Ratings

    Likelihood to Recommend

    Action1 RMM

    If you need a solution to help you remotely manage your endpoints this is a no-brainer. I highly recommend signing up for the trial and pushing the agent out to a few endpoints to test
    Read full review

    Atera

    For me, Atera has been a great tool that I added to my arsenal. I wanted something where I could manage my clients' Windows updates. As I used the software, I began to realize all of the various things Atera could do. Now it is a critical component of my business and I would not be able to properly function without it.
    Read full review

    Pros

    Action1 RMM

    • Customer service and support team are easy to reach and response time is really fast
    • Interface is really user friendly and easy to use
    Read full review

    Atera

    • Easy to deploy, both in general or to a specific customer.
    • Remote management tools that are in line with every other major solution out there.
    • Real-time alerts that allow for easy monitoring of vital systems.
    • Configurable threshholds on alerts so the system can be tuned to only notify when there is a problem according to certain metrics.
    Read full review

    Cons

    Action1 RMM

    • Would appreciate two factor authentication via Google Authenticator or a similar app.
    Read full review

    Atera

    • Ticket automation, more options to specific cases or conditions, and change client assigned to ticket, or be able to assign a ticket for the client without hassle of emailing them back or having to create a fake contact.
    • Include notes for client that are not file attachments, maybe integration with a cloud service like Google Docs or OneDrive.
    • Integration with other remote access tools would be helpful.
    Read full review

    Pricing Details

    Action1 RMM

    Starting Price

    $0

    Editions & Modules

    Action1 RMM editions and modules pricing
    EditionModules
    Additional endpoints (more than 100)$2/user/month1
    First 100 endpoints FREE02

    Footnotes

    1. per endpoint per month
    2. none

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional $2/endpoint/month

    Additional Details

    Atera

    Starting Price

    $99 per month

    Editions & Modules

    Atera editions and modules pricing
    EditionModules
    Pro$991
    Growth$1292
    Power$1693

    Footnotes

    1. Per Technician
    2. Per Technician
    3. Per Technician

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Unlimited devices & agents. No hidden fees. No contracts.

    Pricing Info

    Likelihood to Renew

    Action1 RMM

    No answers on this topic

    Atera

    As of right now, we have found nothing that can offer as many features as Atera does along with the affordability. They are doing monthly releases each month and not just making small changes (shared scripting library, chocolatey support, Install packages, Splashtop SOS support, Scheduled tickets to name a few). The uptimes are great and accessibility to the dashboard has yet to be limited. We are a happy customer and bordering on fanboy status now
    Read full review

    Support Rating

    Action1 RMM

    No answers on this topic

    Atera

    Atera support provides answers to my questions lightning fast. They have never left me feeling like I'm out there on my own. I can ask questions by email, or by chat, or by opening a ticket with them and they are always on it quickly. They also have a forum where other Atera users can help you if you need it, and you can also add feature requests via the forum.
    Read full review

    Alternatives Considered

    Action1 RMM

    Action1 Cloud Remote Monitoring and Management Solution may not be as feature rich as SCCM and Intune, but it does its job without having to set up and support additional infrastructure on your network. It's more user friendly than ManageEngine's Desktop Central but does most of the same tasks you would be getting from ManageEngine's cloud version of their desktop management system.
    Read full review

    Atera

    We had tried Syncro, Naverisk, Pulseway - dollar for dollar stack for stack, Atera blew them out of the water. Atera is easy to use, easy to manage, has flourishing facebook and reddit groups for support and they update their knowledge bases daily. Their communication and support has been bar none.
    Read full review

    Return on Investment

    Action1 RMM

    • ROI = Time saved for us.
    • The Action1 agent has allowed us to maintain the security of our endpoints by allowing us to update all software on our fleet of devices.
    Read full review

    Atera

    • The lack of cost per unit is a great asset. Our team consists of two members who really use the product, and the cost being per member means we can have hundreds of machines and still only pay for two users.
    Read full review

    Screenshots

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