6 Ratings
19 Ratings
6 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.2 out of 100
19 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8 out of 100

Attribute Ratings

  • Action1 RMM is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.2

Action1 RMM

92%
5 Ratings
8.0

Barracuda RMM

80%
6 Ratings

Support Rating

Action1 RMM

N/A
0 Ratings
4.4

Barracuda RMM

44%
5 Ratings

Likelihood to Recommend

Action1 RMM

If you need a solution to help you remotely manage your endpoints this is a no-brainer. I highly recommend signing up for the trial and pushing the agent out to a few endpoints to test
Read full review

Barracuda Networks, Inc.

With a lot of fine-tuning, it works very well to keep the Tier 2 team aware of almost any variable of interest of notification from your servers. You can automate scripts to deploy based on these events. It's cut down the amount of time spent digging around for answers or sifting through logs. Software deployment could use a lot of work for simplicity. We opted for other apps to accomplish this. The helpdesk function may work for those needing something basic, but again, we opted for a full ITSM based on ITIL. It works well for Remote Desktop Support, even for support on the fly for those who don't have the Premium Desktop app installed.
Read full review

Pros

Action1 RMM

  • Customer service and support team are easy to reach and response time is really fast
  • Interface is really user friendly and easy to use
Read full review

Barracuda Networks, Inc.

  • Very good reporting. We provide monthly reports to our customers on remote access, patching, etc.
  • Multiple methods of remote access. This is helpful because different scenarios require different remote access methods.
  • The site is easy to navigate/manage. There is not a big learning curve for new employees.
Read full review

Cons

Action1 RMM

  • Would appreciate two factor authentication via Google Authenticator or a similar app.
Read full review

Barracuda Networks, Inc.

  • Sometimes when using Premium Remote it says that the wrong password was entered but the password is auto-filled by the program, not the user.
Read full review

Pricing Details

Action1 RMM

Starting Price

$0

Editions & Modules

Action1 RMM editions and modules pricing
EditionModules
Additional endpoints (more than 100)$2/user/month1
First 100 endpoints FREE02

Footnotes

  1. per endpoint per month
  2. none

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

Optional $2/endpoint/month

Additional Details

Barracuda RMM

Starting Price

Editions & Modules

Barracuda RMM editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Support Rating

    Action1 RMM

    No answers on this topic

    Barracuda Networks, Inc.

    We've tried many times to work with support to accomplish various tasks in the system with minimal responsiveness and success. Most of what we have accomplished has been without support and through trial/error.
    Read full review

    Alternatives Considered

    Action1 RMM

    Action1 Cloud Remote Monitoring and Management Solution may not be as feature rich as SCCM and Intune, but it does its job without having to set up and support additional infrastructure on your network. It's more user friendly than ManageEngine's Desktop Central but does most of the same tasks you would be getting from ManageEngine's cloud version of their desktop management system.
    Read full review

    Barracuda Networks, Inc.

    AVG Managed Workplace has more tools and features. The pre-existing templates and alerts are working properly while Continuum does not even provide service like that. There are some specific tools to work with and they are super easy to complete the task, for example, you can show what was replaced for your client. You can do it with others and even with Excel, but with table grid view mode of AVG will help you to do it more easily.
    Read full review

    Return on Investment

    Action1 RMM

    • ROI = Time saved for us.
    • The Action1 agent has allowed us to maintain the security of our endpoints by allowing us to update all software on our fleet of devices.
    Read full review

    Barracuda Networks, Inc.

    • Saves time for employees which saves money for the company.
    • Easy to sell something that gives peace of mind to a customer knowing someone is watching their stuff 24/7.
    Read full review

    Screenshots

    Add comparison