Action1 vs. Barracuda RMM

If you need a solution to help you remotely manage your endpoints this is a no-brainer. I highly recommend signing up for the trial and pushing the agent out to a few endpoints to test

With a lot of fine-tuning, it works very well to keep the Tier 2 team aware of almost any variable of interest of notification from your servers. You can automate scripts to deploy based on these events. It's cut down the amount of time spent digging around for answers or sifting through logs. Software deployment could use a lot of work for simplicity. We opted for other apps to accomplish this. The helpdesk function may work for those needing something basic, but again, we opted for a full ITSM based on ITIL. It works well for Remote Desktop Support, even for support on the fly for those who don't have the Premium Desktop app installed.

Incentivized

• Customer service and support team are easy to reach and response time is really fast
• Interface is really user friendly and easy to use

• Very good reporting. We provide monthly reports to our customers on remote access, patching, etc.
• Multiple methods of remote access. This is helpful because different scenarios require different remote access methods.
• The site is easy to navigate/manage. There is not a big learning curve for new employees.

Incentivized

• I wish the remote connection has a file transfer feature.
• I hope Action1 will implement DLP and Secure Web Gateway features in the future.

• Sometimes when using Premium Remote it says that the wrong password was entered but the password is auto-filled by the program, not the user.

Incentivized

We've tried many times to work with support to accomplish various tasks in the system with minimal responsiveness and success. Most of what we have accomplished has been without support and through trial/error.

Incentivized

Action1 Cloud Remote Monitoring and Management Solution may not be as feature rich as SCCM and Intune, but it does its job without having to set up and support additional infrastructure on your network. It's more user friendly than ManageEngine's Desktop Central but does most of the same tasks you would be getting from ManageEngine's cloud version of their desktop management system.

AVG Managed Workplace has more tools and features. The pre-existing templates and alerts are working properly while Continuum does not even provide service like that. There are some specific tools to work with and they are super easy to complete the task, for example, you can show what was replaced for your client. You can do it with others and even with Excel, but with table grid view mode of AVG will help you to do it more easily.

Incentivized

• ROI = Time saved for us.
• The Action1 agent has allowed us to maintain the security of our endpoints by allowing us to update all software on our fleet of devices.

• Saves time for employees which saves money for the company.
• Easy to sell something that gives peace of mind to a customer knowing someone is watching their stuff 24/7.

Incentivized