6 Ratings
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Score 9.2 out of 100
204 Ratings
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Score 8.8 out of 100

Feature Set Ratings

    Remote Administration

    Action1 RMM

    Feature Set Not Supported
    N/A
    9.2

    BeyondTrust Remote Support

    92%
    BeyondTrust Remote Support ranks higher in 14/14 features

    Screen sharing

    N/A
    0 Ratings
    9.6
    96%
    48 Ratings

    File transfer

    N/A
    0 Ratings
    8.9
    89%
    45 Ratings

    Instant message

    N/A
    0 Ratings
    8.5
    85%
    46 Ratings

    Secure remote access with Smart Card authentication

    N/A
    0 Ratings
    9.0
    90%
    11 Ratings

    Access to sleeping/powered-off computers

    N/A
    0 Ratings
    9.5
    95%
    27 Ratings

    Over-the-Internet remote session

    N/A
    0 Ratings
    9.6
    96%
    48 Ratings

    Initiate remote control from mobile

    N/A
    0 Ratings
    9.0
    90%
    34 Ratings

    Remote management of servers & workstations

    N/A
    0 Ratings
    9.5
    95%
    34 Ratings

    Remote Active Directory® management

    N/A
    0 Ratings
    9.4
    94%
    18 Ratings

    Centralized management dashboard

    N/A
    0 Ratings
    9.7
    97%
    27 Ratings

    Session record

    N/A
    0 Ratings
    9.4
    94%
    39 Ratings

    Annotations

    N/A
    0 Ratings
    9.5
    95%
    31 Ratings

    Monitoring and Alerts

    N/A
    0 Ratings
    9.0
    90%
    23 Ratings

    Multi-platform remote control

    N/A
    0 Ratings
    8.9
    89%
    36 Ratings

    Attribute Ratings

    • Action1 RMM is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.2

    Action1 RMM

    92%
    5 Ratings
    8.6

    BeyondTrust Remote Support

    86%
    107 Ratings

    Likelihood to Renew

    Action1 RMM

    N/A
    0 Ratings
    10.0

    BeyondTrust Remote Support

    100%
    63 Ratings

    Usability

    Action1 RMM

    N/A
    0 Ratings
    9.0

    BeyondTrust Remote Support

    90%
    25 Ratings

    Availability

    Action1 RMM

    N/A
    0 Ratings
    8.8

    BeyondTrust Remote Support

    88%
    18 Ratings

    Performance

    Action1 RMM

    N/A
    0 Ratings
    8.4

    BeyondTrust Remote Support

    84%
    14 Ratings

    Support Rating

    Action1 RMM

    N/A
    0 Ratings
    9.7

    BeyondTrust Remote Support

    97%
    54 Ratings

    In-Person Training

    Action1 RMM

    N/A
    0 Ratings
    9.1

    BeyondTrust Remote Support

    91%
    1 Rating

    Online Training

    Action1 RMM

    N/A
    0 Ratings
    8.8

    BeyondTrust Remote Support

    88%
    3 Ratings

    Implementation Rating

    Action1 RMM

    N/A
    0 Ratings
    10.0

    BeyondTrust Remote Support

    100%
    39 Ratings

    Configurability

    Action1 RMM

    N/A
    0 Ratings
    8.2

    BeyondTrust Remote Support

    82%
    2 Ratings

    Ease of integration

    Action1 RMM

    N/A
    0 Ratings
    9.1

    BeyondTrust Remote Support

    91%
    1 Rating

    Product Scalability

    Action1 RMM

    N/A
    0 Ratings
    9.1

    BeyondTrust Remote Support

    91%
    5 Ratings

    Vendor post-sale

    Action1 RMM

    N/A
    0 Ratings
    9.1

    BeyondTrust Remote Support

    91%
    2 Ratings

    Vendor pre-sale

    Action1 RMM

    N/A
    0 Ratings
    9.1

    BeyondTrust Remote Support

    91%
    2 Ratings

    Likelihood to Recommend

    Action1 RMM

    If you need a solution to help you remotely manage your endpoints this is a no-brainer. I highly recommend signing up for the trial and pushing the agent out to a few endpoints to test
    Read full review

    BeyondTrust

    I've had a lot of problems with my laptop (work issued). [With BeyondTrust Remote Support (Legacy)] our team has been able to get in easily and correct issues I've been having with very little interruption to my own work day. The fact that I don't have to navigate to a separate website to get help is huge. They can send me a link via Teams (Or I can login directly) and get help quickly.
    Read full review

    Pros

    Action1 RMM

    • Customer service and support team are easy to reach and response time is really fast
    • Interface is really user friendly and easy to use
    Read full review

    BeyondTrust

    • Ease of use for the end user. Nothing for them to do. We just located their computer object within the management application and double click to access.
    • Remote access to the end point as long as they have internet access.
    • Administration, permissions in the setup are easy to follow, creating jump groups, policies.
    Read full review

    Cons

    Action1 RMM

    • Would appreciate two factor authentication via Google Authenticator or a similar app.
    Read full review

    BeyondTrust

    • The process users follow to start a remote session if the Bomgar software is not already installed seems to confuse some users. I've seen other remote support software products that seem to do a little better job.
    • The rep client software can be a little buggy. Some times it crashes or locks up when using it.
    • The iOS rep console app is good but not as full featured as the Desktop app. It would be nice to see complete parity between the two and have all the same features on the iOS app as you do on the desktop.
    Read full review

    Pricing Details

    Action1 RMM

    Starting Price

    $0

    Editions & Modules

    Action1 RMM editions and modules pricing
    EditionModules
    Additional endpoints (more than 100)$2/user/month1
    First 100 endpoints FREE02

    Footnotes

    1. per endpoint per month
    2. none

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional $2/endpoint/month

    Additional Details

    BeyondTrust Remote Support

    Starting Price

    $0

    Editions & Modules

    BeyondTrust Remote Support editions and modules pricing
    EditionModules
    Bomgar Connect$49/mo per license1

    Footnotes

    1. none

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    Action1 RMM

    No answers on this topic

    BeyondTrust

    We have many reasons to keep our Bomgar. Security is one of the biggest reasons. Not only is Bomgar one of the most secure means to connect remotely, it also records everything you do so there is no question as to what is going on or who is doing it. If an end user has a complaint, you have the tools to validate which party did what and when.
    Read full review

    Usability

    Action1 RMM

    No answers on this topic

    BeyondTrust

    Bomgar is so simple to use that we didn't need to have training to show engineers how to use it, we had them install the client, login, and play around with it, they got the hang of it quite easily and embraced using it with customers. When we were acquired by another company they wanted to use Bomgar, all we needed to do is add them into our LDAP directory and allow them to login, they picked it up and began using it with their customers immediately. The software BEGS people to use it once you try it, you will be hooked! Whether you use it to support internal customers, external customers, access your own machines remotely, or just do file transfers, there is nothing that is as feature rich as Bomgar.
    Read full review

    Reliability and Availability

    Action1 RMM

    No answers on this topic

    BeyondTrust

    The only time I have ever been down was due to needing to update the software on our appliance. Bomgar has always been available when I need it! It's the best product I have used in the last 30 years of working in IT. I highly recommend it to anyone considering purchasing a remote support product.
    Read full review

    Performance

    Action1 RMM

    No answers on this topic

    BeyondTrust

    There is no lag-time at all, no matter how many users we have on the box, it is always entirely dependant on the customers internet speed (as we have a very fast connection), that is the only issue I've EVER seen with Bomgar, no matter how many sessions we run the box is always up, always fast, always working.
    Read full review

    Support Rating

    Action1 RMM

    No answers on this topic

    BeyondTrust

    The support team at Bomgar always goes beyond the call of duty. No question seems to little or big for them to handle. They are there with you from the time you initiate a session or call with them until there is a resolution. You get awesome service. Their reps are always friendly and knowledgeable
    Read full review

    In-Person Training

    Action1 RMM

    No answers on this topic

    BeyondTrust

    we didn't have in-person training because their online training was so overwhelmingly well done. Start by looking at the docs: http://www.bomgar.com/docs/content/index.htm if that alone doesn't answer all your questions, there will be a window that pops up asking if you would like to chat with a sales representative, or a support engineer. Either of them can answer all of your questions as easily as if they were standing there with you, or talking to you on the phone, it is truly the power of Bomgar!
    Read full review

    Online Training

    Action1 RMM

    No answers on this topic

    BeyondTrust

    Since we have installed and been running Bomgar software for quite some time now, we have taken the opportunity to attend various web trainings, and they are always very prompt, informative and open to questions/discussions. We appreciate the work that Bomgar does to keep their customer community informed of new features and discussions of further product developments.
    Read full review

    Implementation Rating

    Action1 RMM

    No answers on this topic

    BeyondTrust

    It was easy to get going. You have to pick your features to enable disable and then configure any customizations for the enabled features. It could not be easier to get started. The number of options can be a bit overwhelming at first
    Read full review

    Alternatives Considered

    Action1 RMM

    Action1 Cloud Remote Monitoring and Management Solution may not be as feature rich as SCCM and Intune, but it does its job without having to set up and support additional infrastructure on your network. It's more user friendly than ManageEngine's Desktop Central but does most of the same tasks you would be getting from ManageEngine's cloud version of their desktop management system.
    Read full review

    BeyondTrust

    Bomgar gives us the ability to extend our technical support out to users who are not on campus. This comes in handy when employees have issues with passwords or registration and they need a little assistance. And [BeyondTrust Remote Support (Legacy)] works across many platforms and devices. We have also used GoToAssist in the past and Log Me In, but this is the best
    Read full review

    Scalability

    Action1 RMM

    No answers on this topic

    BeyondTrust

    Since the Bomgar Box is BOTH hardware and software, it can be purchased in any capacity deemed necessary, so scalability isn't an issue, Bomgar has the experience necessary to create a design that can support as many customer and agent sessions as you can throw at it. We have never had any issues with the Bomgar box and licenses that we have installed.
    Read full review

    Return on Investment

    Action1 RMM

    • ROI = Time saved for us.
    • The Action1 agent has allowed us to maintain the security of our endpoints by allowing us to update all software on our fleet of devices.
    Read full review

    BeyondTrust

    • Feedback from customer surveys indicate the customers are very happy and impressed with the solution.
    • Efficiency is increased with more incidents and requests being completed from the desk rather than visiting.
    • Faster resolution of incidents where the users is out of the office. Typically these would need to wait until they were in the office, now we can remote control and resolve via an internet connection.
    Read full review

    Screenshots

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