Action1 Cloud Remote Monitoring and Management Solution vs BeyondTrust Remote Support (Legacy)

Likelihood to Recommend

If you need a solution to help you remotely manage your endpoints this is a no-brainer. I highly recommend signing up for the trial and pushing the agent out to a few endpoints to test

Read full review

Verified User

Director in Information Technology

Education Management Company, 51-200 employees

View all 4 answers on this topic

[BeyondTrust Remote Support (Legacy)] is great for an organization who has has a large infrastructure and multiple users to manage. If you have several thousands endpoints, mobile devices and support is critical , this is the best option to go with. It helps with immediate or rapid support from our team to our end users. Because we are able to have this be a solution we can deploy across campus, it works very well.

Read full review

Verified User

Manager in Engineering

Hospitality Company, 51-200 employees

View all 106 answers on this topic

Feature Rating Comparison

Action1 Cloud Remote Monitoring and Management Solution

BeyondTrust Remote Support (Legacy)

Screen sharing

File transfer

Instant message

Secure remote access with Smart Card authentication

Access to sleeping/powered-off computers

Over-the-Internet remote session

Initiate remote control from mobile

Remote management of servers & workstations

Remote Active Directory® management

Centralized management dashboard

Session record

Annotations

Monitoring and Alerts

Multi-platform remote control

Pros

Customer service and support team are easy to reach and response time is really fast
Interface is really user friendly and easy to use

Read full review

Samuel Couturier

Owner

Pixel Global CommunicationInformation Technology & Services, 1-10 employees

View all 4 answers on this topic

Ease of use for the end user. Nothing for them to do. We just located their computer object within the management application and double click to access.
Remote access to the end point as long as they have internet access.
Administration, permissions in the setup are easy to follow, creating jump groups, policies.

Read full review

Randy MacFarland

Scada IT Analyst

H2O Power LPOil & Energy, 11-50 employees

View all 106 answers on this topic

Cons

Deploying packages with multiple files is a little tedious
Have to use an auto-extract EXE file to copy files

Read full review

Verified User

Team Lead in Information Technology

Insurance Company, 501-1000 employees

View all 4 answers on this topic

The process users follow to start a remote session if the Bomgar software is not already installed seems to confuse some users. I've seen other remote support software products that seem to do a little better job.
The rep client software can be a little buggy. Some times it crashes or locks up when using it.
The iOS rep console app is good but not as full featured as the Desktop app. It would be nice to see complete parity between the two and have all the same features on the iOS app as you do on the desktop.

Read full review

Patrick Cranston

President, Cranston IT

FileMaker Inc., an Apple subsidiaryInformation Technology and Services, 1-10 employees

View all 106 answers on this topic

Likelihood to Renew

No score

No answers yet

No answers on this topic

BeyondTrust Remote Support (Legacy) 10.0

Based on 64 answers

We have many reasons to keep our Bomgar. Security is one of the biggest reasons. Not only is Bomgar one of the most secure means to connect remotely, it also records everything you do so there is no question as to what is going on or who is doing it. If an end user has a complaint, you have the tools to validate which party did what and when.

Read full review

Kevin Baldwin

PC Technician

Cape Fear Community CollegeHigher Education, 501-1000 employees

View all 64 answers on this topic

Usability

No score

No answers yet

No answers on this topic

BeyondTrust Remote Support (Legacy) 8.6

Based on 25 answers

Bomgar is so simple to use that we didn't need to have training to show engineers how to use it, we had them install the client, login, and play around with it, they got the hang of it quite easily and embraced using it with customers. When we were acquired by another company they wanted to use Bomgar, all we needed to do is add them into our LDAP directory and allow them to login, they picked it up and began using it with their customers immediately. The software BEGS people to use it once you try it, you will be hooked! Whether you use it to support internal customers, external customers, access your own machines remotely, or just do file transfers, there is nothing that is as feature rich as Bomgar.

Read full review

D. SKye Hodges

Project Manager, Systems/Tools (Global Services Operations)

NovellComputer Software, 5001-10,000 employees

View all 25 answers on this topic

Reliability and Availability

No score

No answers yet

No answers on this topic

BeyondTrust Remote Support (Legacy) 8.8

Based on 18 answers

The only time I have ever been down was due to needing to update the software on our appliance. Bomgar has always been available when I need it! It's the best product I have used in the last 30 years of working in IT. I highly recommend it to anyone considering purchasing a remote support product.

Read full review

Tracy Roberts

Director of Information Technology

Luis Palau AssociationReligious Institutions, 51-200 employees

View all 18 answers on this topic

Performance

No score

No answers yet

No answers on this topic

BeyondTrust Remote Support (Legacy) 8.4

Based on 14 answers

There is no lag-time at all, no matter how many users we have on the box, it is always entirely dependant on the customers internet speed (as we have a very fast connection), that is the only issue I've EVER seen with Bomgar, no matter how many sessions we run the box is always up, always fast, always working.

Read full review

D. SKye Hodges

Project Manager, Systems/Tools (Global Services Operations)

NovellComputer Software, 5001-10,000 employees

View all 14 answers on this topic

Support Rating

No score

No answers yet

No answers on this topic

BeyondTrust Remote Support (Legacy) 9.7

Based on 54 answers

The support team at Bomgar always goes beyond the call of duty. No question seems to little or big for them to handle. They are there with you from the time you initiate a session or call with them until there is a resolution. You get awesome service. Their reps are always friendly and knowledgeable

Read full review

Kathryn McTaggart

Administrative Assistant

MS State UniversityNon-Profit Organization Management, 51-200 employees

View all 54 answers on this topic

In-Person Training

No score

No answers yet

No answers on this topic

BeyondTrust Remote Support (Legacy) 9.1

Based on 1 answer

we didn't have in-person training because their online training was so overwhelmingly well done. Start by looking at the docs: http://www.bomgar.com/docs/content/index.htm if that alone doesn't answer all your questions, there will be a window that pops up asking if you would like to chat with a sales representative, or a support engineer. Either of them can answer all of your questions as easily as if they were standing there with you, or talking to you on the phone, it is truly the power of Bomgar!

Read full review

D. SKye Hodges

Project Manager, Systems/Tools (Global Services Operations)

NovellComputer Software, 5001-10,000 employees

View all 1 answers on this topic

Online Training

No score

No answers yet

No answers on this topic

BeyondTrust Remote Support (Legacy) 8.8

Based on 3 answers

Since we have installed and been running Bomgar software for quite some time now, we have taken the opportunity to attend various web trainings, and they are always very prompt, informative and open to questions/discussions. We appreciate the work that Bomgar does to keep their customer community informed of new features and discussions of further product developments.

Read full review

D. SKye Hodges

Project Manager, Systems/Tools (Global Services Operations)

NovellComputer Software, 5001-10,000 employees

View all 3 answers on this topic

Implementation Rating

No score

No answers yet

No answers on this topic

BeyondTrust Remote Support (Legacy) 10.0

Based on 39 answers

It was easy to get going. You have to pick your features to enable disable and then configure any customizations for the enabled features. It could not be easier to get started. The number of options can be a bit overwhelming at first

Read full review

Peter Jurhs

Desktop Support Manager

Boise State UniversityHigher Education, 1001-5000 employees

View all 39 answers on this topic

Alternatives Considered

Price for one. The cost is extremely reasonable IMO. Action1 is easier to use for a non-technical person and there is zero maintenance since it is cloud hosted

Read full review

Verified User

Director in Information Technology

Education Management Company, 51-200 employees

View all 4 answers on this topic

Ease of use, we are able to use Bomgar hand in hand with Ghost Solutions Suite to remotely access any computer that has the client on it. All the user has to do is click allow, and the session will be connected with the rep from IT effortlessly, and within less than 5 seconds.

Read full review

Andrew Breyen

Client Group

Camp Olson YMCAInformation Technology and Services, 51-200 employees

View all 106 answers on this topic

Scalability

No score

No answers yet

No answers on this topic

BeyondTrust Remote Support (Legacy) 9.1

Based on 5 answers

Since the Bomgar Box is BOTH hardware and software, it can be purchased in any capacity deemed necessary, so scalability isn't an issue, Bomgar has the experience necessary to create a design that can support as many customer and agent sessions as you can throw at it. We have never had any issues with the Bomgar box and licenses that we have installed.

Read full review

D. SKye Hodges

Project Manager, Systems/Tools (Global Services Operations)

NovellComputer Software, 5001-10,000 employees

View all 5 answers on this topic

Return on Investment

Real time saver having everything integrated in one platform, from patching to remote access
Free up to 50 devices, which is really good to start testing it out, or for small organizations starting out

Read full review

Samuel Couturier

Owner

Pixel Global CommunicationInformation Technology & Services, 1-10 employees

View all 4 answers on this topic

Feedback from customer surveys indicate the customers are very happy and impressed with the solution.
Efficiency is increased with more incidents and requests being completed from the desk rather than visiting.
Faster resolution of incidents where the users is out of the office. Typically these would need to wait until they were in the office, now we can remote control and resolve via an internet connection.

Read full review

Stevie Watson

Incident and Service Manager

University of BedfordshireHigher Education, 1001-5000 employees

View all 106 answers on this topic

Pricing Details

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Optional

$1*

* per managed endpoint per month

Action1 Cloud Remote Monitoring and Management Solution Editions & Modules

Edition

Fully-functional Free Edition	$0¹
All Features — Paid	$1²

up to 50 endpoints
per endpoint per month

Additional Pricing Details

—

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

BeyondTrust Remote Support (Legacy) Editions & Modules

Edition

Bomgar Connect	$49/mo per license

Additional Pricing Details

—

Rating Summary

Action1 Cloud Remote Monitoring and Management Solution

BeyondTrust Remote Support (Legacy)

Action1 Cloud Remote Monitoring and Management Solution

BeyondTrust Remote Support (Legacy)

Action1 Cloud Remote Monitoring and Management Solution

BeyondTrust Remote Support (Legacy)

Action1 Cloud Remote Monitoring and Management Solution

BeyondTrust Remote Support (Legacy)

Action1 Cloud Remote Monitoring and Management Solution

BeyondTrust Remote Support (Legacy)

Action1 Cloud Remote Monitoring and Management Solution

BeyondTrust Remote Support (Legacy)

Action1 Cloud Remote Monitoring and Management Solution

BeyondTrust Remote Support (Legacy)

Action1 Cloud Remote Monitoring and Management Solution

BeyondTrust Remote Support (Legacy)

Action1 Cloud Remote Monitoring and Management Solution

BeyondTrust Remote Support (Legacy)

Action1 Cloud Remote Monitoring and Management Solution

BeyondTrust Remote Support (Legacy)

Likelihood to Recommend