What users are saying about
4 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 8.9 out of 100
Based on 4 reviews and ratings
Top Rated
189 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 9 out of 100
Based on 189 reviews and ratings
Likelihood to Recommend
Action1 Cloud Remote Monitoring and Management Solution
If you need a solution to help you remotely manage your endpoints this is a no-brainer. I highly recommend signing up for the trial and pushing the agent out to a few endpoints to test

Verified User
Director in Information Technology
Education Management Company, 51-200 employeesBeyondTrust Remote Support (Legacy)
[BeyondTrust Remote Support (Legacy)] is great for an organization who has has a large infrastructure and multiple users to manage. If you have several thousands endpoints, mobile devices and support is critical , this is the best option to go with. It helps with immediate or rapid support from our team to our end users. Because we are able to have this be a solution we can deploy across campus, it works very well.

Verified User
Manager in Engineering
Hospitality Company, 51-200 employeesFeature Rating Comparison
Remote Administration
Action1 Cloud Remote Monitoring and Management Solution
—
BeyondTrust Remote Support (Legacy)
8.9
Screen sharing
Action1 Cloud Remote Monitoring and Management Solution
—
BeyondTrust Remote Support (Legacy)
9.8
File transfer
Action1 Cloud Remote Monitoring and Management Solution
—
BeyondTrust Remote Support (Legacy)
9.1
Instant message
Action1 Cloud Remote Monitoring and Management Solution
—
BeyondTrust Remote Support (Legacy)
7.7
Secure remote access with Smart Card authentication
Action1 Cloud Remote Monitoring and Management Solution
—
BeyondTrust Remote Support (Legacy)
8.9
Access to sleeping/powered-off computers
Action1 Cloud Remote Monitoring and Management Solution
—
BeyondTrust Remote Support (Legacy)
7.7
Over-the-Internet remote session
Action1 Cloud Remote Monitoring and Management Solution
—
BeyondTrust Remote Support (Legacy)
9.8
Initiate remote control from mobile
Action1 Cloud Remote Monitoring and Management Solution
—
BeyondTrust Remote Support (Legacy)
8.8
Remote management of servers & workstations
Action1 Cloud Remote Monitoring and Management Solution
—
BeyondTrust Remote Support (Legacy)
9.6
Remote Active Directory® management
Action1 Cloud Remote Monitoring and Management Solution
—
BeyondTrust Remote Support (Legacy)
9.2
Centralized management dashboard
Action1 Cloud Remote Monitoring and Management Solution
—
BeyondTrust Remote Support (Legacy)
9.0
Session record
Action1 Cloud Remote Monitoring and Management Solution
—
BeyondTrust Remote Support (Legacy)
9.1
Annotations
Action1 Cloud Remote Monitoring and Management Solution
—
BeyondTrust Remote Support (Legacy)
9.3
Monitoring and Alerts
Action1 Cloud Remote Monitoring and Management Solution
—
BeyondTrust Remote Support (Legacy)
8.7
Multi-platform remote control
Action1 Cloud Remote Monitoring and Management Solution
—
BeyondTrust Remote Support (Legacy)
8.1
Pros
Action1 Cloud Remote Monitoring and Management Solution
- Customer service and support team are easy to reach and response time is really fast
- Interface is really user friendly and easy to use
Owner
Pixel Global CommunicationInformation Technology & Services, 1-10 employees
BeyondTrust Remote Support (Legacy)
- Ease of use for the end user. Nothing for them to do. We just located their computer object within the management application and double click to access.
- Remote access to the end point as long as they have internet access.
- Administration, permissions in the setup are easy to follow, creating jump groups, policies.
Scada IT Analyst
H2O Power LPOil & Energy, 11-50 employees
Cons
Action1 Cloud Remote Monitoring and Management Solution
- Deploying packages with multiple files is a little tedious
- Have to use an auto-extract EXE file to copy files

Verified User
Team Lead in Information Technology
Insurance Company, 501-1000 employeesBeyondTrust Remote Support (Legacy)
- The process users follow to start a remote session if the Bomgar software is not already installed seems to confuse some users. I've seen other remote support software products that seem to do a little better job.
- The rep client software can be a little buggy. Some times it crashes or locks up when using it.
- The iOS rep console app is good but not as full featured as the Desktop app. It would be nice to see complete parity between the two and have all the same features on the iOS app as you do on the desktop.
President, Cranston IT
FileMaker Inc., an Apple subsidiaryInformation Technology and Services, 1-10 employees
Likelihood to Renew
Action1 Cloud Remote Monitoring and Management Solution
No score
No answers yet
No answers on this topic
BeyondTrust Remote Support (Legacy)
BeyondTrust Remote Support (Legacy) 10.0
Based on 64 answers
We have many reasons to keep our Bomgar. Security is one of the biggest reasons. Not only is Bomgar one of the most secure means to connect remotely, it also records everything you do so there is no question as to what is going on or who is doing it. If an end user has a complaint, you have the tools to validate which party did what and when.
PC Technician
Cape Fear Community CollegeHigher Education, 501-1000 employees
Usability
Action1 Cloud Remote Monitoring and Management Solution
No score
No answers yet
No answers on this topic
BeyondTrust Remote Support (Legacy)
BeyondTrust Remote Support (Legacy) 8.6
Based on 25 answers
Bomgar is so simple to use that we didn't need to have training to show engineers how to use it, we had them install the client, login, and play around with it, they got the hang of it quite easily and embraced using it with customers. When we were acquired by another company they wanted to use Bomgar, all we needed to do is add them into our LDAP directory and allow them to login, they picked it up and began using it with their customers immediately. The software BEGS people to use it once you try it, you will be hooked! Whether you use it to support internal customers, external customers, access your own machines remotely, or just do file transfers, there is nothing that is as feature rich as Bomgar.
Project Manager, Systems/Tools (Global Services Operations)
NovellComputer Software, 5001-10,000 employees
Reliability and Availability
Action1 Cloud Remote Monitoring and Management Solution
No score
No answers yet
No answers on this topic
BeyondTrust Remote Support (Legacy)
BeyondTrust Remote Support (Legacy) 8.8
Based on 18 answers
The only time I have ever been down was due to needing to update the software on our appliance. Bomgar has always been available when I need it! It's the best product I have used in the last 30 years of working in IT. I highly recommend it to anyone considering purchasing a remote support product.
Director of Information Technology
Luis Palau AssociationReligious Institutions, 51-200 employees
Performance
Action1 Cloud Remote Monitoring and Management Solution
No score
No answers yet
No answers on this topic
BeyondTrust Remote Support (Legacy)
BeyondTrust Remote Support (Legacy) 8.4
Based on 14 answers
There is no lag-time at all, no matter how many users we have on the box, it is always entirely dependant on the customers internet speed (as we have a very fast connection), that is the only issue I've EVER seen with Bomgar, no matter how many sessions we run the box is always up, always fast, always working.
Project Manager, Systems/Tools (Global Services Operations)
NovellComputer Software, 5001-10,000 employees
Support Rating
Action1 Cloud Remote Monitoring and Management Solution
No score
No answers yet
No answers on this topic
BeyondTrust Remote Support (Legacy)
BeyondTrust Remote Support (Legacy) 9.7
Based on 54 answers
The support team at Bomgar always goes beyond the call of duty. No question seems to little or big for them to handle. They are there with you from the time you initiate a session or call with them until there is a resolution. You get awesome service. Their reps are always friendly and knowledgeable
Administrative Assistant
MS State UniversityNon-Profit Organization Management, 51-200 employees
In-Person Training
Action1 Cloud Remote Monitoring and Management Solution
No score
No answers yet
No answers on this topic
BeyondTrust Remote Support (Legacy)
BeyondTrust Remote Support (Legacy) 9.1
Based on 1 answer
we didn't have in-person training because their online training was so overwhelmingly well done. Start by looking at the docs: http://www.bomgar.com/docs/content/index.htm if that alone doesn't answer all your questions, there will be a window that pops up asking if you would like to chat with a sales representative, or a support engineer. Either of them can answer all of your questions as easily as if they were standing there with you, or talking to you on the phone, it is truly the power of Bomgar!
Project Manager, Systems/Tools (Global Services Operations)
NovellComputer Software, 5001-10,000 employees
Online Training
Action1 Cloud Remote Monitoring and Management Solution
No score
No answers yet
No answers on this topic
BeyondTrust Remote Support (Legacy)
BeyondTrust Remote Support (Legacy) 8.8
Based on 3 answers
Since we have installed and been running Bomgar software for quite some time now, we have taken the opportunity to attend various web trainings, and they are always very prompt, informative and open to questions/discussions. We appreciate the work that Bomgar does to keep their customer community informed of new features and discussions of further product developments.
Project Manager, Systems/Tools (Global Services Operations)
NovellComputer Software, 5001-10,000 employees
Implementation Rating
Action1 Cloud Remote Monitoring and Management Solution
No score
No answers yet
No answers on this topic
BeyondTrust Remote Support (Legacy)
BeyondTrust Remote Support (Legacy) 10.0
Based on 39 answers
It was easy to get going. You have to pick your features to enable disable and then configure any customizations for the enabled features. It could not be easier to get started. The number of options can be a bit overwhelming at first
Desktop Support Manager
Boise State UniversityHigher Education, 1001-5000 employees
Alternatives Considered
Action1 Cloud Remote Monitoring and Management Solution
Price for one. The cost is extremely reasonable IMO. Action1 is easier to use for a non-technical person and there is zero maintenance since it is cloud hosted

Verified User
Director in Information Technology
Education Management Company, 51-200 employeesBeyondTrust Remote Support (Legacy)
Ease of use, we are able to use Bomgar hand in hand with Ghost Solutions Suite to remotely access any computer that has the client on it. All the user has to do is click allow, and the session will be connected with the rep from IT effortlessly, and within less than 5 seconds.
Client Group
Camp Olson YMCAInformation Technology and Services, 51-200 employees
Scalability
Action1 Cloud Remote Monitoring and Management Solution
No score
No answers yet
No answers on this topic
BeyondTrust Remote Support (Legacy)
BeyondTrust Remote Support (Legacy) 9.1
Based on 5 answers
Since the Bomgar Box is BOTH hardware and software, it can be purchased in any capacity deemed necessary, so scalability isn't an issue, Bomgar has the experience necessary to create a design that can support as many customer and agent sessions as you can throw at it. We have never had any issues with the Bomgar box and licenses that we have installed.
Project Manager, Systems/Tools (Global Services Operations)
NovellComputer Software, 5001-10,000 employees
Return on Investment
Action1 Cloud Remote Monitoring and Management Solution
- Real time saver having everything integrated in one platform, from patching to remote access
- Free up to 50 devices, which is really good to start testing it out, or for small organizations starting out
Owner
Pixel Global CommunicationInformation Technology & Services, 1-10 employees
BeyondTrust Remote Support (Legacy)
- Feedback from customer surveys indicate the customers are very happy and impressed with the solution.
- Efficiency is increased with more incidents and requests being completed from the desk rather than visiting.
- Faster resolution of incidents where the users is out of the office. Typically these would need to wait until they were in the office, now we can remote control and resolve via an internet connection.
Incident and Service Manager
University of BedfordshireHigher Education, 1001-5000 employees
Screenshots
Action1 Cloud Remote Monitoring and Management Solution
See All (5) Action1 Cloud Remote Monitoring and Management Solution ScreenshotsBeyondTrust Remote Support (Legacy)
—Pricing Details
Action1 Cloud Remote Monitoring and Management Solution
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$1*
* per managed endpoint per month
Action1 Cloud Remote Monitoring and Management Solution Editions & Modules
Edition
Fully-functional Free Edition | $01 |
---|---|
All Features — Paid | $12 |
- up to 50 endpoints
- per endpoint per month
Additional Pricing Details
—BeyondTrust Remote Support (Legacy)
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
BeyondTrust Remote Support (Legacy) Editions & Modules
Edition
Bomgar Connect | $49/mo per license |
---|