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Top Rated
1039 Ratings
4 Ratings
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Score 8.9 out of 100

ConnectWise Control

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Top Rated
1039 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.5 out of 100

Likelihood to Recommend

Action1 Cloud Remote Monitoring and Management Solution

If you need a solution to help you remotely manage your endpoints this is a no-brainer. I highly recommend signing up for the trial and pushing the agent out to a few endpoints to test
Anonymous | TrustRadius Reviewer

ConnectWise Control

I feel [ConnectWise Control (formerly ScreenConnect)] works on all sizes of implementations. I've used it with about 1000 endpoints and I've even used it for managing a couple family machines to make remote support easier. It works super well and does exactly what you want it to. It has not disappointed me at all and I'd recommend it to any employers I work for as well.
Adam Friedli | TrustRadius Reviewer

Feature Rating Comparison

Remote Administration

Action1 Cloud Remote Monitoring and Management Solution
ConnectWise Control
8.7
Screen sharing
Action1 Cloud Remote Monitoring and Management Solution
ConnectWise Control
9.5
File transfer
Action1 Cloud Remote Monitoring and Management Solution
ConnectWise Control
9.0
Instant message
Action1 Cloud Remote Monitoring and Management Solution
ConnectWise Control
8.6
Secure remote access with Smart Card authentication
Action1 Cloud Remote Monitoring and Management Solution
ConnectWise Control
9.3
Access to sleeping/powered-off computers
Action1 Cloud Remote Monitoring and Management Solution
ConnectWise Control
7.2
Over-the-Internet remote session
Action1 Cloud Remote Monitoring and Management Solution
ConnectWise Control
9.5
Initiate remote control from mobile
Action1 Cloud Remote Monitoring and Management Solution
ConnectWise Control
7.0
Remote management of servers & workstations
Action1 Cloud Remote Monitoring and Management Solution
ConnectWise Control
9.7
Remote Active Directory® management
Action1 Cloud Remote Monitoring and Management Solution
ConnectWise Control
9.4
Centralized management dashboard
Action1 Cloud Remote Monitoring and Management Solution
ConnectWise Control
8.8
Session record
Action1 Cloud Remote Monitoring and Management Solution
ConnectWise Control
8.3
Annotations
Action1 Cloud Remote Monitoring and Management Solution
ConnectWise Control
8.6
Monitoring and Alerts
Action1 Cloud Remote Monitoring and Management Solution
ConnectWise Control
8.2
Multi-platform remote control
Action1 Cloud Remote Monitoring and Management Solution
ConnectWise Control
8.8

Pros

Action1 Cloud Remote Monitoring and Management Solution

  • Customer service and support team are easy to reach and response time is really fast
  • Interface is really user friendly and easy to use
Samuel Couturier | TrustRadius Reviewer

ConnectWise Control

  • The remote session is often very low latency, and there have never been noticeable issues in the connection quality for our staff.
  • Installation is a breeze for remote clients. And for those that need a little help, being able to convert on-demand sessions into permanent ones is a major plus
  • The file sharing just plain works. I've used several competitors that haven't quite lived up to this so having a seamless solution is quite nice
  • Multi-monitor support is perfect!
Andrew Haskell | TrustRadius Reviewer

Cons

Action1 Cloud Remote Monitoring and Management Solution

  • Deploying packages with multiple files is a little tedious
  • Have to use an auto-extract EXE file to copy files
Anonymous | TrustRadius Reviewer

ConnectWise Control

  • Would like the ability to 'take control' in a mode that is transparent to the end user or to the audience - for example, when working on digital signage systems, it would be great to access and update without affecting the program that is playing on the main screen.
  • More CMD based functionality, or perhaps a dedicated remote CMD terminal functionality that would let me fully access the system and execute programs without being truncated to 5000 characters.
  • The mobile app on iPhone crashes once in a while, but on iPad, it works fine - perhaps it is the age of the phone, but it is hard to tell.
Jonathan Hanson | TrustRadius Reviewer

Likelihood to Renew

Action1 Cloud Remote Monitoring and Management Solution

No score
No answers yet
No answers on this topic

ConnectWise Control

ConnectWise Control 8.8
Based on 38 answers
I would recommend this product for both internal remote control of end user workstations and remote access to other clients over the internet. It provides a secure and feature rich product that allows me to complete any necessary tasks without ever leaving the office. I will continue to renew as I'm eager to see what they do next. I would however wish the cloud service had a better API to work in conjunction with team collaboration or chat services to make it easier to connect with end users who use multiple workstations. (Slack or Stride provide this functionality)
Craig Lockley | TrustRadius Reviewer

Usability

Action1 Cloud Remote Monitoring and Management Solution

No score
No answers yet
No answers on this topic

ConnectWise Control

ConnectWise Control 9.5
Based on 37 answers
On the whole SC is a very powerful tool that is a vital part of the IT service arsenal. On-site visits are an "emergency" only type of scenario. Just "showing your face" is not winning any browny points for me. If my client sees my face, it's usually just to upgrade hardware or to deal other aspects of business. SC provides me and my client the bulk of the info I need to get projects done.
Sam Segura | TrustRadius Reviewer

Reliability and Availability

Action1 Cloud Remote Monitoring and Management Solution

No score
No answers yet
No answers on this topic

ConnectWise Control

ConnectWise Control 9.0
Based on 4 answers
The past 45 days, only had one outage that lasted about 15 minutes. NOT TOO SHABBY! There have been some unexpected reboots and moves but not a show stopper in any way.
Sam Segura | TrustRadius Reviewer

Performance

Action1 Cloud Remote Monitoring and Management Solution

No score
No answers yet
No answers on this topic

ConnectWise Control

ConnectWise Control 7.7
Based on 8 answers
It performs well. It also has full control over windows security and does not get hung up like GoToMeeting when trying to install remote software at the prompt to install as admin / override. I have used TeamViewer, WebEx, LogMeIn and GoToMeeting. This is by far the best at spontaneous, remote control. It is also very easy to get a novice user connected to the session.
Tresha Ivey | TrustRadius Reviewer

Support Rating

Action1 Cloud Remote Monitoring and Management Solution

No score
No answers yet
No answers on this topic

ConnectWise Control

ConnectWise Control 8.3
Based on 62 answers
There have been two times when something has went wrong and I needed immediate assistance in order to be able to use Screenconnect to be able to help clients and response has not been immediate. The response time has been within 24 hours. Both times if there had been easier to navigate self help I would have been able to help myself. With better self help and a speedier response it would definitely be a 10 as they always respond and help. Just a little more difficult or slow than it should be at times
Bradley Jones | TrustRadius Reviewer

Online Training

Action1 Cloud Remote Monitoring and Management Solution

No score
No answers yet
No answers on this topic

ConnectWise Control

ConnectWise Control 7.5
Based on 24 answers
I find ScreenConnect to be very simple and effective overall, with the main problem being that a number of my clients can't download the app due to existing firewalls and so on. Otherwise it does its job well, and I'm happy with it.
Michael Dodd | TrustRadius Reviewer

Implementation Rating

Action1 Cloud Remote Monitoring and Management Solution

No score
No answers yet
No answers on this topic

ConnectWise Control

ConnectWise Control 8.0
Based on 21 answers
ConnectWise has done everything they could to help us in any situation. Great support team and their new updates are always providing features that we need. Its a simple solution that works the way we need it to. Their legacy pricing model is still much better than their subscription based model however it is still fair pricing
Craig Lockley | TrustRadius Reviewer

Alternatives Considered

Action1 Cloud Remote Monitoring and Management Solution

Price for one. The cost is extremely reasonable IMO. Action1 is easier to use for a non-technical person and there is zero maintenance since it is cloud hosted
Anonymous | TrustRadius Reviewer

ConnectWise Control

We selected ConnectWise based on the recommendations of a key contractor and used it in comparison with several other interfaces. It seemed to be the simplest and most effective solution for the problems we were seeing with remote access. We don't have dedicated support personnel or even an IT department, so it helps to keep things simple.
Brad Orfall | TrustRadius Reviewer

Scalability

Action1 Cloud Remote Monitoring and Management Solution

No score
No answers yet
No answers on this topic

ConnectWise Control

ConnectWise Control 7.0
Based on 16 answers
This is a great product and works whether you have 5 devices or you have 1000 devices. I love the extra features like being able to restart and get back on the remote computer. It also very easy to use and is very secure. I would recommend this to anyone doing remote support.
Riccardo Francese | TrustRadius Reviewer

Return on Investment

Action1 Cloud Remote Monitoring and Management Solution

  • Real time saver having everything integrated in one platform, from patching to remote access
  • Free up to 50 devices, which is really good to start testing it out, or for small organizations starting out
Samuel Couturier | TrustRadius Reviewer

ConnectWise Control

  • Instead of waiting 30+ seconds to initiate sessions, they initiate and display a desktop in two or three seconds. The amount of frustration this avoids is immeasurable.
  • Once installed it doesn't need more handholding, i.e., having the remote enter a username/password. It is always just there.
Mike Vaughan | TrustRadius Reviewer

Screenshots

Pricing Details

Action1 Cloud Remote Monitoring and Management Solution

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$1*

* per managed endpoint per month

Action1 Cloud Remote Monitoring and Management Solution Editions & Modules

Edition
Fully-functional Free Edition$01
All Features — Paid$12
  1. up to 50 endpoints
  2. per endpoint per month
Additional Pricing Details

ConnectWise Control

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

ConnectWise Control Editions & Modules

Edition
One$241
Standard$421
Premium$541
  1. per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Action1 Cloud Remote Monitoring and Management Solution
8.9
ConnectWise Control
9.4

Likelihood to Renew

Action1 Cloud Remote Monitoring and Management Solution
ConnectWise Control
8.8

Usability

Action1 Cloud Remote Monitoring and Management Solution
ConnectWise Control
9.5

Reliability and Availability

Action1 Cloud Remote Monitoring and Management Solution
ConnectWise Control
9.0

Performance

Action1 Cloud Remote Monitoring and Management Solution
ConnectWise Control
7.7

Support Rating

Action1 Cloud Remote Monitoring and Management Solution
ConnectWise Control
8.3

Online Training

Action1 Cloud Remote Monitoring and Management Solution
ConnectWise Control
7.5

Implementation Rating

Action1 Cloud Remote Monitoring and Management Solution
ConnectWise Control
8.0

Scalability

Action1 Cloud Remote Monitoring and Management Solution
ConnectWise Control
7.0

Add comparison