Action1 Cloud Remote Monitoring and Management Solution vs ConnectWise Control

Likelihood to Recommend

If you need a solution to help you remotely manage your endpoints this is a no-brainer. I highly recommend signing up for the trial and pushing the agent out to a few endpoints to test

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Verified User

Director in Information Technology

Education Management Company, 51-200 employees

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I feel [ConnectWise Control (formerly ScreenConnect)] works on all sizes of implementations. I've used it with about 1000 endpoints and I've even used it for managing a couple family machines to make remote support easier. It works super well and does exactly what you want it to. It has not disappointed me at all and I'd recommend it to any employers I work for as well.

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Adam Friedli

Level 2 Support Analyst

Springthrough ConsultingInformation Technology & Services, 11-50 employees

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Feature Rating Comparison

Action1 Cloud Remote Monitoring and Management Solution

ConnectWise Control

Screen sharing

File transfer

Instant message

Secure remote access with Smart Card authentication

Access to sleeping/powered-off computers

Over-the-Internet remote session

Initiate remote control from mobile

Remote management of servers & workstations

Remote Active Directory® management

Centralized management dashboard

Session record

Annotations

Monitoring and Alerts

Multi-platform remote control

Pros

Customer service and support team are easy to reach and response time is really fast
Interface is really user friendly and easy to use

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Samuel Couturier

Owner

Pixel Global CommunicationInformation Technology & Services, 1-10 employees

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The remote session is often very low latency, and there have never been noticeable issues in the connection quality for our staff.
Installation is a breeze for remote clients. And for those that need a little help, being able to convert on-demand sessions into permanent ones is a major plus
The file sharing just plain works. I've used several competitors that haven't quite lived up to this so having a seamless solution is quite nice
Multi-monitor support is perfect!

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Andrew Haskell

Owner & Lead Technician

Haskell Technology Solutions LLCInformation Technology and Services, 1-10 employees

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Cons

Deploying packages with multiple files is a little tedious
Have to use an auto-extract EXE file to copy files

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Verified User

Team Lead in Information Technology

Insurance Company, 501-1000 employees

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Would like the ability to 'take control' in a mode that is transparent to the end user or to the audience - for example, when working on digital signage systems, it would be great to access and update without affecting the program that is playing on the main screen.
More CMD based functionality, or perhaps a dedicated remote CMD terminal functionality that would let me fully access the system and execute programs without being truncated to 5000 characters.
The mobile app on iPhone crashes once in a while, but on iPad, it works fine - perhaps it is the age of the phone, but it is hard to tell.

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Jonathan Hanson

Owner

TechEdge Computer SolutionsInformation Technology and Services, 1-10 employees

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Likelihood to Renew

No score

No answers yet

No answers on this topic

ConnectWise Control 8.8

Based on 38 answers

I would recommend this product for both internal remote control of end user workstations and remote access to other clients over the internet. It provides a secure and feature rich product that allows me to complete any necessary tasks without ever leaving the office. I will continue to renew as I'm eager to see what they do next. I would however wish the cloud service had a better API to work in conjunction with team collaboration or chat services to make it easier to connect with end users who use multiple workstations. (Slack or Stride provide this functionality)

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Craig Lockley

VP of IT & Innovation

Momentum Credit Union LtdBanking, 11-50 employees

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Usability

No score

No answers yet

No answers on this topic

ConnectWise Control 9.5

Based on 37 answers

On the whole SC is a very powerful tool that is a vital part of the IT service arsenal. On-site visits are an "emergency" only type of scenario. Just "showing your face" is not winning any browny points for me. If my client sees my face, it's usually just to upgrade hardware or to deal other aspects of business. SC provides me and my client the bulk of the info I need to get projects done.

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Sam Segura

IT Services

Independant ConsultantInformation Technology and Services, 1-10 employees

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Reliability and Availability

No score

No answers yet

No answers on this topic

ConnectWise Control 9.0

Based on 4 answers

The past 45 days, only had one outage that lasted about 15 minutes. NOT TOO SHABBY! There have been some unexpected reboots and moves but not a show stopper in any way.

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Sam Segura

IT Services

Independant ConsultantInformation Technology and Services, 1-10 employees

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Performance

No score

No answers yet

No answers on this topic

ConnectWise Control 7.7

Based on 8 answers

It performs well. It also has full control over windows security and does not get hung up like GoToMeeting when trying to install remote software at the prompt to install as admin / override. I have used TeamViewer, WebEx, LogMeIn and GoToMeeting. This is by far the best at spontaneous, remote control. It is also very easy to get a novice user connected to the session.

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Tresha Ivey

Project Manager

PayPlus SoftwareComputer Software, 11-50 employees

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Support Rating

No score

No answers yet

No answers on this topic

ConnectWise Control 8.3

Based on 62 answers

There have been two times when something has went wrong and I needed immediate assistance in order to be able to use Screenconnect to be able to help clients and response has not been immediate. The response time has been within 24 hours. Both times if there had been easier to navigate self help I would have been able to help myself. With better self help and a speedier response it would definitely be a 10 as they always respond and help. Just a little more difficult or slow than it should be at times

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Bradley Jones

Co-Owner

Tech Wizard SolutionsComputer & Network Security, 1-10 employees

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Online Training

No score

No answers yet

No answers on this topic

ConnectWise Control 7.5

Based on 24 answers

I find ScreenConnect to be very simple and effective overall, with the main problem being that a number of my clients can't download the app due to existing firewalls and so on. Otherwise it does its job well, and I'm happy with it.

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Michael Dodd

Support Resource and Community Manager

SpektrixEntertainment, 51-200 employees

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Implementation Rating

No score

No answers yet

No answers on this topic

ConnectWise Control 8.0

Based on 21 answers

ConnectWise has done everything they could to help us in any situation. Great support team and their new updates are always providing features that we need. Its a simple solution that works the way we need it to. Their legacy pricing model is still much better than their subscription based model however it is still fair pricing

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Craig Lockley

VP of IT & Innovation

Momentum Credit Union LtdBanking, 11-50 employees

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Alternatives Considered

Price for one. The cost is extremely reasonable IMO. Action1 is easier to use for a non-technical person and there is zero maintenance since it is cloud hosted

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Verified User

Director in Information Technology

Education Management Company, 51-200 employees

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We selected ConnectWise based on the recommendations of a key contractor and used it in comparison with several other interfaces. It seemed to be the simplest and most effective solution for the problems we were seeing with remote access. We don't have dedicated support personnel or even an IT department, so it helps to keep things simple.

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Brad Orfall

Translation Manager

Inline Translation Services, Inc.Translation and Localization, 1-10 employees

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Scalability

No score

No answers yet

No answers on this topic

ConnectWise Control 7.0

Based on 16 answers

This is a great product and works whether you have 5 devices or you have 1000 devices. I love the extra features like being able to restart and get back on the remote computer. It also very easy to use and is very secure. I would recommend this to anyone doing remote support.

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Riccardo Francese

Business Process Manager

Site Energy Services PartnershipConstruction, 501-1000 employees

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Return on Investment

Real time saver having everything integrated in one platform, from patching to remote access
Free up to 50 devices, which is really good to start testing it out, or for small organizations starting out

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Samuel Couturier

Owner

Pixel Global CommunicationInformation Technology & Services, 1-10 employees

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Instead of waiting 30+ seconds to initiate sessions, they initiate and display a desktop in two or three seconds. The amount of frustration this avoids is immeasurable.
Once installed it doesn't need more handholding, i.e., having the remote enter a username/password. It is always just there.

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Mike Vaughan

AWS Infrastructure Architect - Contractor

Socle EducationInformation Technology and Services, 1-10 employees

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Pricing Details

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Optional

$1*

* per managed endpoint per month

Action1 Cloud Remote Monitoring and Management Solution Editions & Modules

Edition

Fully-functional Free Edition	$0¹
All Features — Paid	$1²

up to 50 endpoints
per endpoint per month

Additional Pricing Details

—

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

No

ConnectWise Control Editions & Modules

Edition

One	$24¹
Standard	$42¹
Premium	$54¹

per month

Additional Pricing Details

—

Rating Summary

Action1 Cloud Remote Monitoring and Management Solution

ConnectWise Control

Action1 Cloud Remote Monitoring and Management Solution

ConnectWise Control

Action1 Cloud Remote Monitoring and Management Solution

ConnectWise Control

Action1 Cloud Remote Monitoring and Management Solution

ConnectWise Control

Action1 Cloud Remote Monitoring and Management Solution

ConnectWise Control

Action1 Cloud Remote Monitoring and Management Solution

ConnectWise Control

Action1 Cloud Remote Monitoring and Management Solution

ConnectWise Control

Action1 Cloud Remote Monitoring and Management Solution

ConnectWise Control

Action1 Cloud Remote Monitoring and Management Solution

ConnectWise Control

Likelihood to Recommend