6 Ratings
Top Rated
1144 Ratings
6 Ratings
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Score 9.2 out of 100
Top Rated
1144 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.6 out of 100

Feature Set Ratings

    Remote Administration

    Action1 RMM

    Feature Set Not Supported
    N/A
    8.3

    ConnectWise Control

    83%
    ConnectWise Control ranks higher in 14/14 features

    Screen sharing

    N/A
    0 Ratings
    9.5
    95%
    584 Ratings

    File transfer

    N/A
    0 Ratings
    8.4
    84%
    557 Ratings

    Instant message

    N/A
    0 Ratings
    8.1
    81%
    491 Ratings

    Secure remote access with Smart Card authentication

    N/A
    0 Ratings
    7.6
    76%
    73 Ratings

    Access to sleeping/powered-off computers

    N/A
    0 Ratings
    6.3
    63%
    303 Ratings

    Over-the-Internet remote session

    N/A
    0 Ratings
    9.4
    94%
    590 Ratings

    Initiate remote control from mobile

    N/A
    0 Ratings
    7.3
    73%
    381 Ratings

    Remote management of servers & workstations

    N/A
    0 Ratings
    9.3
    93%
    506 Ratings

    Remote Active Directory® management

    N/A
    0 Ratings
    8.9
    89%
    167 Ratings

    Centralized management dashboard

    N/A
    0 Ratings
    9.0
    90%
    470 Ratings

    Session record

    N/A
    0 Ratings
    8.3
    83%
    309 Ratings

    Annotations

    N/A
    0 Ratings
    7.9
    79%
    258 Ratings

    Monitoring and Alerts

    N/A
    0 Ratings
    6.8
    68%
    181 Ratings

    Multi-platform remote control

    N/A
    0 Ratings
    8.9
    89%
    390 Ratings

    Attribute Ratings

    • Action1 RMM is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.2

    Action1 RMM

    92%
    5 Ratings
    9.0

    ConnectWise Control

    90%
    614 Ratings

    Likelihood to Renew

    Action1 RMM

    N/A
    0 Ratings
    10.0

    ConnectWise Control

    100%
    39 Ratings

    Usability

    Action1 RMM

    N/A
    0 Ratings
    9.3

    ConnectWise Control

    93%
    43 Ratings

    Availability

    Action1 RMM

    N/A
    0 Ratings
    10.0

    ConnectWise Control

    100%
    9 Ratings

    Performance

    Action1 RMM

    N/A
    0 Ratings
    10.0

    ConnectWise Control

    100%
    17 Ratings

    Support Rating

    Action1 RMM

    N/A
    0 Ratings
    7.8

    ConnectWise Control

    78%
    112 Ratings

    Online Training

    Action1 RMM

    N/A
    0 Ratings
    7.5

    ConnectWise Control

    75%
    24 Ratings

    Implementation Rating

    Action1 RMM

    N/A
    0 Ratings
    10.0

    ConnectWise Control

    100%
    40 Ratings

    Configurability

    Action1 RMM

    N/A
    0 Ratings
    10.0

    ConnectWise Control

    100%
    5 Ratings

    Product Scalability

    Action1 RMM

    N/A
    0 Ratings
    10.0

    ConnectWise Control

    100%
    17 Ratings

    Vendor post-sale

    Action1 RMM

    N/A
    0 Ratings
    10.0

    ConnectWise Control

    100%
    4 Ratings

    Vendor pre-sale

    Action1 RMM

    N/A
    0 Ratings
    5.0

    ConnectWise Control

    50%
    4 Ratings

    Likelihood to Recommend

    Action1 RMM

    If you need a solution to help you remotely manage your endpoints this is a no-brainer. I highly recommend signing up for the trial and pushing the agent out to a few endpoints to test
    Read full review

    ConnectWise

    We often need to create an ad-hoc session with a device that is not under our management. We find ourselves doing this more than ever in the COVID world. Many people are working from home on personal machines with their employer, our client's permission and we are facilitating more support for these personal machines. Connectwise Control [(formerly ScreenConnect)] gives us a robust resource to control the device, navigate anywhere we need, execute various commands, and engage in an on-screen chat with the client. The session is very simple to create and very user-friendly to initiate. We do not recommend it for Android, Apple, or Chromebook applications. There is little to no support for these platforms.
    Read full review

    Pros

    Action1 RMM

    • Customer service and support team are easy to reach and response time is really fast
    • Interface is really user friendly and easy to use
    Read full review

    ConnectWise

    • The interface is easy to use and makes sense. It's easy to understand how to organize a large number of machines involving multiple clients. But, it's also applicable for smaller set of machines too.
    • The connection speed is very quick. I've used solutions in the past that take a variable amount of time to connect, or they just take a long time every time. Control is quick every time. It doesn't get in the way of being able to support the machines on the other end.
    • The connections are reliable. I haven't experienced random disconnects throughout hundreds of instances. It was a breath of fresh air coming from the previous solution we used. I consider Control a gold standard for what a great remote connection solution can be.
    Read full review

    Cons

    Action1 RMM

    • Would appreciate two factor authentication via Google Authenticator or a similar app.
    Read full review

    ConnectWise

    • I'd like to see the ability to selectively log off the remote machine via a button on the toolbar. Currently it's a setting to always lock on disconnect, or never lock on disconnect, requiring the tech to manually lock the machine if called for at the end of a session. Its a small time save that would add up!
    • The chat feature could be expanded to be a lot more useful. Allowing clients to start conversations, and have conversations ping an email address if no one is monitoring the dashboard would be extremely valuable.
    • Some clarity on licensing when providing host-passes to guest technicians would be a boon, especially for one-off support sessions with vendors.
    Read full review

    Pricing Details

    Action1 RMM

    Starting Price

    $0

    Editions & Modules

    Action1 RMM editions and modules pricing
    EditionModules
    Additional endpoints (more than 100)$2/user/month1
    First 100 endpoints FREE02

    Footnotes

    1. per endpoint per month
    2. none

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional $2/endpoint/month

    Additional Details

    ConnectWise Control

    Starting Price

    Editions & Modules

    ConnectWise Control editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Action1 RMM

      No answers on this topic

      ConnectWise

      I would recommend this product for both internal remote control of end user workstations and remote access to other clients over the internet. It provides a secure and feature rich product that allows me to complete any necessary tasks without ever leaving the office. I will continue to renew as I'm eager to see what they do next. I would however wish the cloud service had a better API to work in conjunction with team collaboration or chat services to make it easier to connect with end users who use multiple workstations. (Slack or Stride provide this functionality)
      Read full review

      Usability

      Action1 RMM

      No answers on this topic

      ConnectWise

      On the whole SC is a very powerful tool that is a vital part of the IT service arsenal. On-site visits are an "emergency" only type of scenario. Just "showing your face" is not winning any browny points for me. If my client sees my face, it's usually just to upgrade hardware or to deal other aspects of business. SC provides me and my client the bulk of the info I need to get projects done.
      Read full review

      Reliability and Availability

      Action1 RMM

      No answers on this topic

      ConnectWise

      In my 5 years of using the product, I am only aware of one time when the service was down and is was due to a backbone outage upstream.
      Read full review

      Performance

      Action1 RMM

      No answers on this topic

      ConnectWise

      It performs well. It also has full control over windows security and does not get hung up like GoToMeeting when trying to install remote software at the prompt to install as admin / override. I have used TeamViewer, WebEx, LogMeIn and GoToMeeting. This is by far the best at spontaneous, remote control. It is also very easy to get a novice user connected to the session.
      Read full review

      Support Rating

      Action1 RMM

      No answers on this topic

      ConnectWise

      There have been two times when something has went wrong and I needed immediate assistance in order to be able to use Screenconnect to be able to help clients and response has not been immediate. The response time has been within 24 hours. Both times if there had been easier to navigate self help I would have been able to help myself. With better self help and a speedier response it would definitely be a 10 as they always respond and help. Just a little more difficult or slow than it should be at times
      Read full review

      Online Training

      Action1 RMM

      No answers on this topic

      ConnectWise

      I find ScreenConnect to be very simple and effective overall, with the main problem being that a number of my clients can't download the app due to existing firewalls and so on. Otherwise it does its job well, and I'm happy with it.
      Read full review

      Implementation Rating

      Action1 RMM

      No answers on this topic

      ConnectWise

      ConnectWise has done everything they could to help us in any situation. Great support team and their new updates are always providing features that we need. Its a simple solution that works the way we need it to. Their legacy pricing model is still much better than their subscription based model however it is still fair pricing
      Read full review

      Alternatives Considered

      Action1 RMM

      Action1 Cloud Remote Monitoring and Management Solution may not be as feature rich as SCCM and Intune, but it does its job without having to set up and support additional infrastructure on your network. It's more user friendly than ManageEngine's Desktop Central but does most of the same tasks you would be getting from ManageEngine's cloud version of their desktop management system.
      Read full review

      ConnectWise

      I have worked with Citrix, AnyDesk, LogMeIn, VNC Connect, and many others. I ultimately installed ConnectWise as a self-hosted solution, based on the incredible list of features and capabilities, and the pricing at the time. I continue to use the product as it is still one of the best solutions out there and is certainly capable of growing and expanding to meet the needs of my business.
      Read full review

      Scalability

      Action1 RMM

      No answers on this topic

      ConnectWise

      This is a great product and works whether you have 5 devices or you have 1000 devices. I love the extra features like being able to restart and get back on the remote computer. It also very easy to use and is very secure. I would recommend this to anyone doing remote support.
      Read full review

      Return on Investment

      Action1 RMM

      • ROI = Time saved for us.
      • The Action1 agent has allowed us to maintain the security of our endpoints by allowing us to update all software on our fleet of devices.
      Read full review

      ConnectWise

      • Instead of waiting 30+ seconds to initiate sessions, they initiate and display a desktop in two or three seconds. The amount of frustration this avoids is immeasurable.
      • Once installed it doesn't need more handholding, i.e., having the remote enter a username/password. It is always just there.
      Read full review

      Screenshots

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