What users are saying about
6 Ratings
6 Ratings
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Score 9.2 out of 100
9 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.2 out of 100

Feature Set Ratings

    Remote Administration

    Action1 RMM

    Feature Set Not Supported
    N/A
    8.5

    Goverlan Reach

    85%
    Goverlan Reach ranks higher in 10/10 features

    File transfer

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Instant message

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Access to sleeping/powered-off computers

    N/A
    0 Ratings
    3.1
    31%
    2 Ratings

    Over-the-Internet remote session

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Remote management of servers & workstations

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Remote Active Directory® management

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Centralized management dashboard

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Session record

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Monitoring and Alerts

    N/A
    0 Ratings
    7.0
    70%
    2 Ratings

    Multi-platform remote control

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Attribute Ratings

    • Goverlan Reach is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.2

    Action1 RMM

    92%
    5 Ratings
    10.0

    Goverlan Reach

    100%
    2 Ratings

    Likelihood to Recommend

    Action1 RMM

    If you need a solution to help you remotely manage your endpoints this is a no-brainer. I highly recommend signing up for the trial and pushing the agent out to a few endpoints to test
    Read full review

    Goverlan, Inc

    This product is a must for any help desk that is supporting an active directory based network. Scope action capabilities also make it valuable to systems administrators etc.
    Read full review

    Pros

    Action1 RMM

    • Customer service and support team are easy to reach and response time is really fast
    • Interface is really user friendly and easy to use
    Read full review

    Goverlan, Inc

    • Good configurable dashboard that can be personalized per audience
    • Built in packages for monitoring standard applications that can be personalized easily
    • Simple, easy to use update deployment configuration.
    Read full review

    Cons

    Action1 RMM

    • Would appreciate two factor authentication via Google Authenticator or a similar app.
    Read full review

    Goverlan, Inc

    • Machines must be online for actions to be performed, scopes allow you to rerun them against failed objects only but really a much better option would be for client agent to check in at power on for open jobs.
    • Newest version of Reach is glitchy on Windows 10 requiring the occasional restart of the application.
    Read full review

    Pricing Details

    Action1 RMM

    Starting Price

    $0

    Editions & Modules

    Action1 RMM editions and modules pricing
    EditionModules
    Additional endpoints (more than 100)$2/user/month1
    First 100 endpoints FREE02

    Footnotes

    1. per endpoint per month
    2. none

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional $2/endpoint/month

    Additional Details

    Goverlan Reach

    Starting Price

    $15 per operator per month

    Editions & Modules

    Goverlan Reach editions and modules pricing
    EditionModules
    Standard151
    Professional302
    Enterprise503

    Footnotes

    1. per operator per month
    2. per operator per month
    3. per operator per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    * Each operator license allows the remote management and support of an unlimited number of INTERNAL endpoints * Each license includes between 10 to 20 manageable EXTERNAL endpoints (based on edition). Additional external endpoint licence is $5 per node per year (volume discount available) * Operator licenses can be purchased on a perpetual or subscription basis

    Alternatives Considered

    Action1 RMM

    Action1 Cloud Remote Monitoring and Management Solution may not be as feature rich as SCCM and Intune, but it does its job without having to set up and support additional infrastructure on your network. It's more user friendly than ManageEngine's Desktop Central but does most of the same tasks you would be getting from ManageEngine's cloud version of their desktop management system.
    Read full review

    Goverlan, Inc

    Not as full featured for Microsoft products but better at cross platform uses. Agent-less option works better in Goverlan.
    Read full review

    Return on Investment

    Action1 RMM

    • ROI = Time saved for us.
    • The Action1 agent has allowed us to maintain the security of our endpoints by allowing us to update all software on our fleet of devices.
    Read full review

    Goverlan, Inc

    • With a product like this it is entirely possible that you will see large increase in Help Desk efficiency for those who are willing to take the time to fully explore its possibilities.
    • Much more robust that any other remote support product I have used while still extremely cheap compared to competing products. This can bring enterprise level support options to those that may normally not be able to afford it.
    • Reporting features are invaluable to anyone wanting to truly know what is happening on their network.
    Read full review

    Screenshots

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