What users are saying about
6 Ratings
85 Ratings
6 Ratings
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Score 9.2 out of 100
85 Ratings
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Score 7.7 out of 100

Attribute Ratings

  • Action1 RMM is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.2

Action1 RMM

92%
5 Ratings
8.1

Kaseya VSA

81%
29 Ratings

Likelihood to Renew

Action1 RMM

N/A
0 Ratings
10.0

Kaseya VSA

100%
1 Rating

Support Rating

Action1 RMM

N/A
0 Ratings
6.7

Kaseya VSA

67%
15 Ratings

Likelihood to Recommend

Action1 RMM

If you need a solution to help you remotely manage your endpoints this is a no-brainer. I highly recommend signing up for the trial and pushing the agent out to a few endpoints to test
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Kaseya

If the software functioned as it was intended, it would be probably a 7 out of 10. It lacks the majority of customization that SolarWinds N-central supplies, but also supports some customization that other solutions we have tried do not. Again, if the software didn't consistently break, the ability to implement automated scripting via PowerShell and the capacity to manage 10+ endpoints at once in different windows is great.
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Pros

Action1 RMM

  • Customer service and support team are easy to reach and response time is really fast
  • Interface is really user friendly and easy to use
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Kaseya

  • Being able to see systems that are not within the local network allows us to be able to troubleshoot and work with the end users no matter where they are or where we are as it is cloud based.
  • Several functions can be "automated" so staff do not have to keep going back and scanning for updates, push Windows updates and or push sensor updates.
  • VSA offers a variety of system information about all of the assets that have the endpoints installed on them so we can easily see the system specs without having to actually connect to them and pull up the SysInfo on each unit.
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Cons

Action1 RMM

  • Would appreciate two factor authentication via Google Authenticator or a similar app.
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Kaseya

  • Support - Like all other competitors support is OK but the product is robust enough to reduce support requirements.
  • Customer Service - another team that is a bit poor especially when the issue involves multiple departments. Otherwise, the direct rep is very friendly and professional.
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Pricing Details

Action1 RMM

Starting Price

$0

Editions & Modules

Action1 RMM editions and modules pricing
EditionModules
Additional endpoints (more than 100)$2/user/month1
First 100 endpoints FREE02

Footnotes

  1. per endpoint per month
  2. none

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

Optional $2/endpoint/month

Additional Details

Kaseya VSA

Starting Price

Editions & Modules

Kaseya VSA editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    Action1 RMM

    No answers on this topic

    Kaseya

    Excellent product with easy learning curve
    Read full review

    Support Rating

    Action1 RMM

    No answers on this topic

    Kaseya

    It was lots of back and forth email communication whenever I tried to solve my connection issues. I would send them detailed logs of the date, time, computer, and more of when I was experiencing connection issues. All I would get is an email back a few days later saying that they didn't find an issue in the service
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    Alternatives Considered

    Action1 RMM

    Action1 Cloud Remote Monitoring and Management Solution may not be as feature rich as SCCM and Intune, but it does its job without having to set up and support additional infrastructure on your network. It's more user friendly than ManageEngine's Desktop Central but does most of the same tasks you would be getting from ManageEngine's cloud version of their desktop management system.
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    Kaseya

    There are other products that do some of what Kaseya does, but I've not personally worked with another product that does everything Kaseya does. Sure there are plenty of remote control products, but products that do as much as Kaseya are few and far between. Hard to go wrong with the sheer scope of functionality!
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    Return on Investment

    Action1 RMM

    • ROI = Time saved for us.
    • The Action1 agent has allowed us to maintain the security of our endpoints by allowing us to update all software on our fleet of devices.
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    Kaseya

    • It has increased the efficiency of operational tasks for our technicians
    • It has change the speed at which we are able to deploy updates and software patches
    • It caused us to spend additional money on more security tools due to concern from breaches
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    Screenshots

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