4 Ratings
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Score 8.9 out of 100
124 Ratings
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Score 7.5 out of 100

Likelihood to Recommend

Action1 Cloud Remote Monitoring and Management Solution

If you need a solution to help you remotely manage your endpoints this is a no-brainer. I highly recommend signing up for the trial and pushing the agent out to a few endpoints to test
Anonymous | TrustRadius Reviewer

LogMeIn Central

How many people can say that they assisted their Chairman of the Board remotely while they were in their corporate jet at 42,000 feet? Wait I was in a commercial airliner at 39,000 feet and still was able to log on to his laptop and assist him with a problem.
Rich Platt | TrustRadius Reviewer

Feature Rating Comparison

Remote Administration

Action1 Cloud Remote Monitoring and Management Solution
LogMeIn Central
8.0
Screen sharing
Action1 Cloud Remote Monitoring and Management Solution
LogMeIn Central
8.9
File transfer
Action1 Cloud Remote Monitoring and Management Solution
LogMeIn Central
9.0
Instant message
Action1 Cloud Remote Monitoring and Management Solution
LogMeIn Central
7.5
Secure remote access with Smart Card authentication
Action1 Cloud Remote Monitoring and Management Solution
LogMeIn Central
8.3
Access to sleeping/powered-off computers
Action1 Cloud Remote Monitoring and Management Solution
LogMeIn Central
5.3
Over-the-Internet remote session
Action1 Cloud Remote Monitoring and Management Solution
LogMeIn Central
9.1
Initiate remote control from mobile
Action1 Cloud Remote Monitoring and Management Solution
LogMeIn Central
8.4
Remote management of servers & workstations
Action1 Cloud Remote Monitoring and Management Solution
LogMeIn Central
9.4
Remote Active Directory® management
Action1 Cloud Remote Monitoring and Management Solution
LogMeIn Central
5.6
Centralized management dashboard
Action1 Cloud Remote Monitoring and Management Solution
LogMeIn Central
9.1
Session record
Action1 Cloud Remote Monitoring and Management Solution
LogMeIn Central
8.8
Annotations
Action1 Cloud Remote Monitoring and Management Solution
LogMeIn Central
7.3
Monitoring and Alerts
Action1 Cloud Remote Monitoring and Management Solution
LogMeIn Central
6.7
Multi-platform remote control
Action1 Cloud Remote Monitoring and Management Solution
LogMeIn Central
9.0

Pros

Action1 Cloud Remote Monitoring and Management Solution

  • Customer service and support team are easy to reach and response time is really fast
  • Interface is really user friendly and easy to use
Samuel Couturier | TrustRadius Reviewer

LogMeIn Central

  • LogMeIn Central excels at accessing computers remotely. I can blank the remote screen for privacy which is useful when you have to access sensitive data and you don't want the person on the other end to see it.
  • LogMeIn Central with remote desktop also allows you to lock the keyboard and mouse to prevent the remote user from accidentally clicking on things while I work with their computer. I use this feature a lot.
  • LogMeIn Central also has this neat feature to access a files on a remote computer without ever using remote desktop. You can send large files to the remote computer or retrieve them without stopping the remote user from getting their work done.
Jesse Reyes | TrustRadius Reviewer

Cons

Action1 Cloud Remote Monitoring and Management Solution

  • Deploying packages with multiple files is a little tedious
  • Have to use an auto-extract EXE file to copy files
Anonymous | TrustRadius Reviewer

LogMeIn Central

  • One feature I have found to be a bit confusing is the One2Many. I have yet to take advantage of its features.
  • On several occasions when using the LogMeIn Client to access a computer we have run into issues with printers not being available once connected but disconnecting and or rebooting always seems to fix the problem.
  • Another feature I have found to be confusing to set up is the Alerts feature. I have yet to use this due to the complexity of setting it up.
Jesse Evans | TrustRadius Reviewer

Likelihood to Renew

Action1 Cloud Remote Monitoring and Management Solution

No score
No answers yet
No answers on this topic

LogMeIn Central

LogMeIn Central 6.4
Based on 1 answer
What I dont like is when I run out of licenses that the only way to get more is to buy large amounts. this is very frustrating and as a small business I need to watch how much i am spending. smaller license packs would be better
Chris Barton | TrustRadius Reviewer

Usability

Action1 Cloud Remote Monitoring and Management Solution

No score
No answers yet
No answers on this topic

LogMeIn Central

LogMeIn Central 8.9
Based on 52 answers
There is a learning curve to using the many features available in Central. If you are just using it to remote into machines then it is fairly simple, but if you want to use it for updates, alerts, file sharing and many other options then join the Webinars to see how they are done and if they will benefit you and your company.
Chris Lewis | TrustRadius Reviewer

Reliability and Availability

Action1 Cloud Remote Monitoring and Management Solution

No score
No answers yet
No answers on this topic

LogMeIn Central

LogMeIn Central 9.3
Based on 99 answers
LogMeIn has great SLAs and excellent uptime. In the past 8 years I can only remember 1 or 2 times that the system has been down. Those times it was down, it was only down for a few minutes and the service was quickly restored. It is always available and works when you need it.
Anonymous | TrustRadius Reviewer

Support Rating

Action1 Cloud Remote Monitoring and Management Solution

No score
No answers yet
No answers on this topic

LogMeIn Central

LogMeIn Central 8.8
Based on 3 answers
Every time I called in with a question or concern, your support team always provided the right information. It's great to call in to support and everyone that answers is very knowledgeable of the product.
Anonymous | TrustRadius Reviewer

Implementation Rating

Action1 Cloud Remote Monitoring and Management Solution

No score
No answers yet
No answers on this topic

LogMeIn Central

LogMeIn Central 8.2
Based on 2 answers
its quick and easy
Chris Barton | TrustRadius Reviewer

Alternatives Considered

Action1 Cloud Remote Monitoring and Management Solution

Price for one. The cost is extremely reasonable IMO. Action1 is easier to use for a non-technical person and there is zero maintenance since it is cloud hosted
Anonymous | TrustRadius Reviewer

LogMeIn Central

ScreenConnect is much more resource heavy. If you're not using the cloud version that is. ScreenConnect is easier to install on other computers and doesn't require a local admin to run. There are just as many features to both programs. ScreenConnect is a lot more expensive, but our employees would much rather use Logmein central. Put IT staff prefers ScreenConnect. Both do very well, but I personally enjoy ScreenConneft because it's faster for a person in IT.
Leonard Johnson | TrustRadius Reviewer

Return on Investment

Action1 Cloud Remote Monitoring and Management Solution

  • Real time saver having everything integrated in one platform, from patching to remote access
  • Free up to 50 devices, which is really good to start testing it out, or for small organizations starting out
Samuel Couturier | TrustRadius Reviewer

LogMeIn Central

  • Saves time - we can quickly get onto a computer with issues - provided it's online.
  • Remote wake up - MOST of the time, we are able to remotely wake computers using LogMeIn. It doesn't always work, but what does? This is big for a number of reasons. First, if we need to perform evening maintenance on a PC and the user has neglected to leave the computer on for us, or it has gone to sleep, we can wake the computer and continue our work. Second - LMI has helped us recover a stolen laptop. Due to the culprit not wiping the computer, LogMeIn was still on it, and we were able to wake the unit, remote in, and get the computer's location.
  • Less hand holding - we have techs in the field who simply install their package and forget it. This gives us immediate access to the PCs if necessary.
Michael Metalios | TrustRadius Reviewer

Screenshots

LogMeIn Central

Pricing Details

Action1 Cloud Remote Monitoring and Management Solution

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$1*

* per managed endpoint per month

Action1 Cloud Remote Monitoring and Management Solution Editions & Modules

Edition
Fully-functional Free Edition$01
All Features — Paid$12
  1. up to 50 endpoints
  2. per endpoint per month
Additional Pricing Details

LogMeIn Central

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

LogMeIn Central Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Action1 Cloud Remote Monitoring and Management Solution
8.9
LogMeIn Central
8.5

Likelihood to Renew

Action1 Cloud Remote Monitoring and Management Solution
LogMeIn Central
6.4

Usability

Action1 Cloud Remote Monitoring and Management Solution
LogMeIn Central
8.9

Reliability and Availability

Action1 Cloud Remote Monitoring and Management Solution
LogMeIn Central
9.3

Support Rating

Action1 Cloud Remote Monitoring and Management Solution
LogMeIn Central
8.8

Implementation Rating

Action1 Cloud Remote Monitoring and Management Solution
LogMeIn Central
8.2

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