6 Ratings
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Score 9.2 out of 100
249 Ratings
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Score 8.4 out of 100

Attribute Ratings

  • Action1 RMM is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.2

Action1 RMM

92%
5 Ratings
8.7

Microsoft Endpoint Manager (Microsoft Intune + SCCM)

87%
48 Ratings

Likelihood to Renew

Action1 RMM

N/A
0 Ratings
9.9

Microsoft Endpoint Manager (Microsoft Intune + SCCM)

99%
2 Ratings

Usability

Action1 RMM

N/A
0 Ratings
7.3

Microsoft Endpoint Manager (Microsoft Intune + SCCM)

73%
6 Ratings

Performance

Action1 RMM

N/A
0 Ratings
6.9

Microsoft Endpoint Manager (Microsoft Intune + SCCM)

69%
28 Ratings

Support Rating

Action1 RMM

N/A
0 Ratings
9.7

Microsoft Endpoint Manager (Microsoft Intune + SCCM)

97%
20 Ratings

Implementation Rating

Action1 RMM

N/A
0 Ratings
8.9

Microsoft Endpoint Manager (Microsoft Intune + SCCM)

89%
4 Ratings

Ease of integration

Action1 RMM

N/A
0 Ratings
7.6

Microsoft Endpoint Manager (Microsoft Intune + SCCM)

76%
14 Ratings

Likelihood to Recommend

Action1 RMM

If you need a solution to help you remotely manage your endpoints this is a no-brainer. I highly recommend signing up for the trial and pushing the agent out to a few endpoints to test
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Microsoft

Windows Autopilot makes provisioning user Windows PC laptops a breeze. A user only needs to turn on the laptop, join it to their local WiFi, login with their O365 account then sit back and let Windows Autopilot handle the app installations required for work, configure the laptop settings to meet my organization requirements. I have seen this all completed in less than 30 minutes depending on how fast the internet connection is. Where Microsoft Intune needs to improve I think is the part where it can push out software updates to 3rd party apps. Right now I have to use Automox to fill in this gap.
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Pros

Action1 RMM

  • Customer service and support team are easy to reach and response time is really fast
  • Interface is really user friendly and easy to use
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Microsoft

  • [Microsoft Endpoint Manager (Microsoft Intune + SCCM)] helps to speed up the deployment of patches/software throughout our environment. I can easily build a package and then deploy across all endpoints.
  • The ability to supercede software is also quite handy. This automates the removal of old versions and replacing them with newer versions.
  • The Intune Autopilot option is very useful if you want to deploy software to devices straight out of the box. You can configure them to download software when a user opens a new PC and turns it on for the first time.
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Cons

Action1 RMM

  • Would appreciate two factor authentication via Google Authenticator or a similar app.
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Microsoft

  • The program itself can be challenging to use, especially if there hasn't been any formal training on the use of the product. Either training/reviewing documentation is recommended prior to using SCCM.
  • At times, it can be difficult to try and find out why a certain machine that's listed in SCCM says that the endpoint has the SCCM client and shows as Active, but in fact, it's not. It's also difficult at times to try and figure out why the client can't be pushed down to the endpoint.
  • Even though the remote assistance features in SCCM are really good, it can be challenging at times when the remote options don't work for a particular endpoint, even though the machine is active, online, etc.
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Pricing Details

Action1 RMM

Starting Price

$0

Editions & Modules

Action1 RMM editions and modules pricing
EditionModules
Additional endpoints (more than 100)$2/user/month1
First 100 endpoints FREE02

Footnotes

  1. per endpoint per month
  2. none

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

Optional $2/endpoint/month

Additional Details

Microsoft Endpoint Manager (Microsoft Intune + SCCM)

Starting Price

$5 per user/per month

Editions & Modules

Microsoft Endpoint Manager (Microsoft Intune + SCCM) editions and modules pricing
EditionModules
Microsoft 365 For Families9.991
Microsoft 365 For Individuals6.992
Microsoft 365 Business Basic53
Microsoft 365 Business Standard12.504
Microsoft 365 Business Premium155
Microsoft 365 Apps8.256

Footnotes

  1. per month
  2. per month
  3. per user/per month
  4. per user/per month
  5. per user/per month
  6. per user/per month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Likelihood to Renew

Action1 RMM

No answers on this topic

Microsoft

Mascom Wireless is a Microsoft shop and SCCM has proved to be helpful in keeping our Microsoft products up to date every month without fail. We also have a Microsoft Enterprise Agreement which we renewed for three years ending 2022. The remote access utility works wonders for the organisation and have saved travel bills including subsistance allowance. We have been able to fulfill security audits both internal and external. We have been able to keep a robust inventory of our computer assets and nothing falls of the cracks
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Usability

Action1 RMM

No answers on this topic

Microsoft

The console is not intuitive and does not work well often. Due to the complexity of the product, documentation can be confusing. When properly configured, routine tasks like OS deployment, remote control, and software deployment are easy to do. Troubleshooting of System Center Configuration Manager issues is hard, as there are various logs, and their content can be hard to understand.
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Performance

Action1 RMM

No answers on this topic

Microsoft

It's a 'heavy' system, which demands a lot of resources form the datacenter perspective. So, make sure you followed the requirements to avoid frustration in the future. From the 'client' perspective, it's fine. I've never had any issue with that.
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Support Rating

Action1 RMM

No answers on this topic

Microsoft

Being a Microsoft product, support was good. Out interaction was limited to our in-house IT team which was installing the Intune app in our mobile device. The installation was smooth and we haven't faced any difficulties with the app while using it. Provides a smooth and secure access to all Office 365 apps in mobile while separating the personal and professional data.
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Implementation Rating

Action1 RMM

No answers on this topic

Microsoft

Work with a "test group" of users who you have a good relationship with so that when things don't work properly they understand! Work with your partner nicely without forcing things especially timelines as you are bound to make mistakes and create oversights in the project Management can also interfere with the implementation (which can cause delays) if you make too many mistakes which takes me back to having a "test group" where you have good relations
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Alternatives Considered

Action1 RMM

Action1 Cloud Remote Monitoring and Management Solution may not be as feature rich as SCCM and Intune, but it does its job without having to set up and support additional infrastructure on your network. It's more user friendly than ManageEngine's Desktop Central but does most of the same tasks you would be getting from ManageEngine's cloud version of their desktop management system.
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Microsoft

We did not evaluate or use other products like Microsoft Endpoint Manager (Microsoft Intune + SCCM). The main reason we did not evaluate or use other products is because Microsoft Endpoint Manager (Microsoft Intune + SCCM) integrates seamlessly with Microsoft 365 and Windows PCs. Expenses would have increased as well if we had purchased another similar product.
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Return on Investment

Action1 RMM

  • ROI = Time saved for us.
  • The Action1 agent has allowed us to maintain the security of our endpoints by allowing us to update all software on our fleet of devices.
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Microsoft

  • In our current environment, this System Center Configuration Manager had replaced several standalone solutions for patching, imaging, remote assistance, reporting, etc. That saved a lot of time and resulted in money to manage the IT infrastructure.
  • Once SCCM is deployed and fully configured, all agents are deployed and it is easy to automate a lot of processes and just control them from time to time to make sure that everything is working as supposed to be.
  • SCCM + Windows 10: great built-in endpoint protection solution. As a result, there is no need to buy additional software for that purpose.
  • The imaging process is better compared to WDS because you can modify deployment packages and apply patches to a newly imaged machine. This saves tons of time for new employees deployment.
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