Action1 Cloud Remote Monitoring and Management Solution vs N-able RMM (formerly Solarwinds RMM)

• Customer service and support team are easy to reach and response time is really fast
• Interface is really user friendly and easy to use

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• Thanks to RMM I never feel like I'm unaware as to what's going on in my network. I can be in the office or half a country away and feel completely aware of what's going on.
• We've had numerous situations over the years where a part of our network is having issues (latency or errors) that the RMM alerts have saved us from a major outage. You can't ask for better proactive alerting.
• The advanced alerting allows us to stay ahead of issues instead of reacting to them. This gives us confidence in our network and our end users better support.

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• Deploying packages with multiple files is a little tedious
• Have to use an auto-extract EXE file to copy files

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• UI speed and threading across multiple windows (1 window refreshing, causes all refreshes to hang).
• Load times in certain menus, regardless of server specs.
• Integration with 3rd party applications.
• Speed of dev team response in regards to existing features malfunctioning, or major bugs that Solarwinds does not consider major.

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• Real time saver having everything integrated in one platform, from patching to remote access
• Free up to 50 devices, which is really good to start testing it out, or for small organizations starting out

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• Moving break/fix clients to support subscriptions using RMM has increased the sale value of my business, as there are real ongoing revenues to show to a potential buyer, rather than simply goodwill and client lists.
• I am better able to support a larger number of clients with the same staffing levels due to pre-emptive work, more remote support, and simpler applications of solutions.

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