4 Ratings
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Score 8.9 out of 100
40 Ratings
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Score 8.9 out of 100

Likelihood to Recommend

Action1 Cloud Remote Monitoring and Management Solution

If you need a solution to help you remotely manage your endpoints this is a no-brainer. I highly recommend signing up for the trial and pushing the agent out to a few endpoints to test
Anonymous | TrustRadius Reviewer

Splashtop Business Access

It's great for Amazon Marketing firms who don't want to risk logging into their main client accounts from their own computers. It's also great if you have a special desktop computer at work that you need to access from your laptop anywhere. The pricing makes it economical and the setup is quite easy.
McKay Salisbury | TrustRadius Reviewer

Feature Rating Comparison

Remote Administration

Action1 Cloud Remote Monitoring and Management Solution
Splashtop Business Access
8.6
Screen sharing
Action1 Cloud Remote Monitoring and Management Solution
Splashtop Business Access
9.4
File transfer
Action1 Cloud Remote Monitoring and Management Solution
Splashtop Business Access
7.3
Instant message
Action1 Cloud Remote Monitoring and Management Solution
Splashtop Business Access
7.1
Access to sleeping/powered-off computers
Action1 Cloud Remote Monitoring and Management Solution
Splashtop Business Access
6.9
Over-the-Internet remote session
Action1 Cloud Remote Monitoring and Management Solution
Splashtop Business Access
9.8
Initiate remote control from mobile
Action1 Cloud Remote Monitoring and Management Solution
Splashtop Business Access
9.5
Remote management of servers & workstations
Action1 Cloud Remote Monitoring and Management Solution
Splashtop Business Access
7.0
Centralized management dashboard
Action1 Cloud Remote Monitoring and Management Solution
Splashtop Business Access
9.5
Session record
Action1 Cloud Remote Monitoring and Management Solution
Splashtop Business Access
9.6
Annotations
Action1 Cloud Remote Monitoring and Management Solution
Splashtop Business Access
8.5
Multi-platform remote control
Action1 Cloud Remote Monitoring and Management Solution
Splashtop Business Access
9.6

Pros

Action1 Cloud Remote Monitoring and Management Solution

  • Customer service and support team are easy to reach and response time is really fast
  • Interface is really user friendly and easy to use
Samuel Couturier | TrustRadius Reviewer

Splashtop Business Access

  • Remote desktop - Obviously this would be the whole reason for Splashtop but for some reason, it works better than others we have used in the past.
  • File transfer is really nice and it actually works the way it is supposed to.
  • SOS function is great because it allows for us to easily access machines that normally we could not unless a full client is installed.
Matthew James | TrustRadius Reviewer

Cons

Action1 Cloud Remote Monitoring and Management Solution

  • Deploying packages with multiple files is a little tedious
  • Have to use an auto-extract EXE file to copy files
Anonymous | TrustRadius Reviewer

Splashtop Business Access

  • You must download the application in order to use remote access. No browser remote access interface support.
  • There were issues with screen blanking on remote computers while a session was active, but that has been resolved.
  • There isn't a remote "wake-on-LAN' feature
Paul Cheng | TrustRadius Reviewer

Likelihood to Renew

Action1 Cloud Remote Monitoring and Management Solution

No score
No answers yet
No answers on this topic

Splashtop Business Access

Splashtop Business Access 9.1
Based on 1 answer
We've enjoyed using the software, and it has been able to fulfill all of our needs without any problems
Alan Bloxham | TrustRadius Reviewer

Usability

Action1 Cloud Remote Monitoring and Management Solution

No score
No answers yet
No answers on this topic

Splashtop Business Access

Splashtop Business Access 9.5
Based on 2 answers
It's hard to find any significant faults with Splashtop. It offers a very responsive remote access experience with clear and simple interface. There's very little learning curve as it's toolbar mimics other popular remote access solutions graphical user interface. It's gives you access to your remote computer quickly and stays out of your way
Paul Cheng | TrustRadius Reviewer

Support Rating

Action1 Cloud Remote Monitoring and Management Solution

No score
No answers yet
No answers on this topic

Splashtop Business Access

Splashtop Business Access 9.4
Based on 12 answers
To be honest, I have only had to use the support once from Splashtop and that was because of a silly user error and then one other time to inquire about upcoming features for future versions. So I can't really speak to their support level as I have not really needed to use it. So that can be viewed two ways I suppose. But I see it as a positive.
Matthew James | TrustRadius Reviewer

Alternatives Considered

Action1 Cloud Remote Monitoring and Management Solution

Price for one. The cost is extremely reasonable IMO. Action1 is easier to use for a non-technical person and there is zero maintenance since it is cloud hosted
Anonymous | TrustRadius Reviewer

Splashtop Business Access

Splashtop has beaten Kaseya in every metric I care about. I constantly struggled with Kaseya's complicated UI filled with lots of buttons and consistently bad connections. Once we switched to Splashtop, all of my frustrations disappeared. It is easy to train a new user on Splashtop since the set-up is quick and easy and the UI is so straightforward. I have not yet had any connection issues.
Anonymous | TrustRadius Reviewer

Return on Investment

Action1 Cloud Remote Monitoring and Management Solution

  • Real time saver having everything integrated in one platform, from patching to remote access
  • Free up to 50 devices, which is really good to start testing it out, or for small organizations starting out
Samuel Couturier | TrustRadius Reviewer

Splashtop Business Access

  • Splashtop is a great asset for the compliance heavy clients especially. Even if this isn't the "primary" remote access tool, it needs to be ready to employ.
  • Depending on the tier of software, all of the features needed are available and at your disposal.
Derek Schroeder | TrustRadius Reviewer

Screenshots

Splashtop Business Access

Pricing Details

Action1 Cloud Remote Monitoring and Management Solution

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$1*

* per managed endpoint per month

Action1 Cloud Remote Monitoring and Management Solution Editions & Modules

Edition
Fully-functional Free Edition$01
All Features — Paid$12
  1. up to 50 endpoints
  2. per endpoint per month
Additional Pricing Details

Splashtop Business Access

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Splashtop Business Access Editions & Modules

Edition
Business Access Solo$601
Business Access Pro$992
  1. per year
  2. per user, per year
Additional Pricing Details
All plans billed yearly

Rating Summary

Likelihood to Recommend

Action1 Cloud Remote Monitoring and Management Solution
8.9
Splashtop Business Access
9.5

Likelihood to Renew

Action1 Cloud Remote Monitoring and Management Solution
Splashtop Business Access
9.1

Usability

Action1 Cloud Remote Monitoring and Management Solution
Splashtop Business Access
9.5

Support Rating

Action1 Cloud Remote Monitoring and Management Solution
Splashtop Business Access
9.4

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