4 Ratings
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Score 8.9 out of 100
18 Ratings
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Score 9 out of 100

Likelihood to Recommend

Action1 Cloud Remote Monitoring and Management Solution

If you need a solution to help you remotely manage your endpoints this is a no-brainer. I highly recommend signing up for the trial and pushing the agent out to a few endpoints to test
Anonymous | TrustRadius Reviewer

Splashtop Remote Support

[Splashtop Remote Support] is great for corporate type of work / or light use, where you would be working on docs, spreadsheets, etc and you do not need high frame rates, quality and audio/video sync.It is [not] so good for multimedia production cases where you require high color accuracy, smooth playback, constant framerates and perfect lipsync.
Anonymous | TrustRadius Reviewer

Pros

Action1 Cloud Remote Monitoring and Management Solution

  • Customer service and support team are easy to reach and response time is really fast
  • Interface is really user friendly and easy to use
Samuel Couturier | TrustRadius Reviewer

Splashtop Remote Support

  • Agents can be silently pushed to all client equipment, which means it is very easy to install.
  • If you don't have the ability to load the app, you can have the client log in via a website, which means multiple ways to connect.
  • The clean interface, easy to use and a breeze to set up, has you up and running in a matter of minutes.
Anonymous | TrustRadius Reviewer

Cons

Action1 Cloud Remote Monitoring and Management Solution

  • Deploying packages with multiple files is a little tedious
  • Have to use an auto-extract EXE file to copy files
Anonymous | TrustRadius Reviewer

Splashtop Remote Support

  • Can be difficult to source in the UK
  • On the very rare occasion you have to refresh to pull computer status through.
  • UI could be slightly better laid out.
Darren Clarke | TrustRadius Reviewer

Usability

Action1 Cloud Remote Monitoring and Management Solution

No score
No answers yet
No answers on this topic

Splashtop Remote Support

Splashtop Remote Support 9.0
Based on 1 answer
Compared to other tools, I have found Splashtop to be a product that I do not have to worry about once it is installed. More often than not, remote support tools are mission-critical in emergencies and unlike others, Splashtop has not let me down in emergencies. It's easy to use, and I can use it from whatever device I have in hand when there is an emergency.
Anonymous | TrustRadius Reviewer

Support Rating

Action1 Cloud Remote Monitoring and Management Solution

No score
No answers yet
No answers on this topic

Splashtop Remote Support

Splashtop Remote Support 9.8
Based on 5 answers
We have never had any issues with support. There is plenty of documentation available online for its usage. I would recommend this as an easy move for anyone. If you do have an issue the support team responds very quickly to anything with great advice and assistance.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Action1 Cloud Remote Monitoring and Management Solution

Price for one. The cost is extremely reasonable IMO. Action1 is easier to use for a non-technical person and there is zero maintenance since it is cloud hosted
Anonymous | TrustRadius Reviewer

Splashtop Remote Support

We still use Dameware for internal systems as it has Fips encryption and other tools which satisfy our PCI auditor. It's not as easy to use for remote users so that's why we don't use it for them. We used to use RealVNC years ago and it didn't satisfy PCI requirements and it also wasn't nearly as easy to use as Splashtop.
Anonymous | TrustRadius Reviewer

Return on Investment

Action1 Cloud Remote Monitoring and Management Solution

  • Real time saver having everything integrated in one platform, from patching to remote access
  • Free up to 50 devices, which is really good to start testing it out, or for small organizations starting out
Samuel Couturier | TrustRadius Reviewer

Splashtop Remote Support

  • SRS has been a net ADD to our ROI. It saves steps and time.
  • Being able to delegate this level of support to even non-technical managers has actually increased our success in implementing software updates.
  • There isn't really a downside, for us.
Tim Corbett | TrustRadius Reviewer

Screenshots

Splashtop Remote Support

Pricing Details

Action1 Cloud Remote Monitoring and Management Solution

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$1*

* per managed endpoint per month

Action1 Cloud Remote Monitoring and Management Solution Editions & Modules

Edition
Fully-functional Free Edition$01
All Features — Paid$12
  1. up to 50 endpoints
  2. per endpoint per month
Additional Pricing Details

Splashtop Remote Support

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Splashtop Remote Support Editions & Modules

Additional Pricing Details
Pay by the number of unattended (endpoint) computers per year. That’s it! Unlimited technicians, concurrent sessions, and devices to remote from. Free secondary users — Provide or resell remote access to managed computers to your internal users or end customers. Starting at $40/month for 25 computers. $60/month for 50 computers, $80/month for 100 computers, $160/month for 250 computers, $260/month for 500 computers, $340/month for 750 computers, $400/month for 1,000 computers, More packages available, see web site

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