What users are saying about
5 Ratings
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53 Ratings
5 Ratings
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Score 9.1 out of 100

Splashtop SOS

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53 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.3 out of 100

Likelihood to Recommend

Action1 RMM

If you need a solution to help you remotely manage your endpoints this is a no-brainer. I highly recommend signing up for the trial and pushing the agent out to a few endpoints to test
Anonymous | TrustRadius Reviewer

Splashtop SOS

[Splashtop SOS is well suited] for people who constantly work remotely and if you have to support people around the globe, if you are stuck at a client's office and you need to help your next customer, you could be working in two places a the same time with different clients, very easy to connect to multiple computers at the same time.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Remote Administration

Action1 RMM
Splashtop SOS
8.3
Screen sharing
Action1 RMM
Splashtop SOS
8.8
File transfer
Action1 RMM
Splashtop SOS
7.9
Instant message
Action1 RMM
Splashtop SOS
7.9
Over-the-Internet remote session
Action1 RMM
Splashtop SOS
8.9
Initiate remote control from mobile
Action1 RMM
Splashtop SOS
8.6
Centralized management dashboard
Action1 RMM
Splashtop SOS
8.3
Session record
Action1 RMM
Splashtop SOS
7.5
Multi-platform remote control
Action1 RMM
Splashtop SOS
8.2

Pros

Action1 RMM

  • Customer service and support team are easy to reach and response time is really fast
  • Interface is really user friendly and easy to use
Samuel Couturier | TrustRadius Reviewer

Splashtop SOS

  • Easy set up by client by downloading small application.
  • Quickly connects to client computer once they provide 9 digit code.
  • Full functionality to remotely control computers.
  • Works with both PCs and Macs.
  • Very reasonable cost compared to similar much more expensive programs.
  • Able to access multiple computers at the same time.
Dan Henry | TrustRadius Reviewer

Cons

Action1 RMM

  • Would appreciate two factor authentication via Google Authenticator or a similar app.
Gerrie Vosser | TrustRadius Reviewer

Splashtop SOS

  • In Splashtop SOS you can deploy a [somewhat] managed antivirus, Bitfender. One area that could be better managed is the addition of exclusions for the AV scanner. Currently (as of June 2021) I cannot add my own exclusions, but rather I need to email Splashtop support and they must add them on a per machine basis.
  • Splashtop SOS's AV management should also include the ability to apply settings to a group of client machines at the same time.
  • The desktop UI is simple and easy to use, but two things could be added easily and would improve things a lot: The status of a client machine is show as live or not, and that can be refreshed, manually. An automatic update cycle would be good. Further, if the last moment I client machine was live could be displayed, that would be helpful.
  • I have experienced a few instances of receiving a blank or black screen when connecting to a client. This can be resolved by choosing different display interface options, or adding an additional drive. There are also some instances where connecting to a Splashtop client actually closes, or minimizes certain graphics-intensive apps. I have not gotten to the bottom of this issue as yet.
Frank Warman | TrustRadius Reviewer

Likelihood to Renew

Action1 RMM

No score
No answers yet
No answers on this topic

Splashtop SOS

Splashtop SOS 8.6
Based on 2 answers
Great software for a great price. Especially compared to the alternatives.
Maurice Vinken | TrustRadius Reviewer

Usability

Action1 RMM

No score
No answers yet
No answers on this topic

Splashtop SOS

Splashtop SOS 7.8
Based on 3 answers
It has a clean and simple interface. Extremely easy and fast to start a remote session with a PC or Mac. It is mostly intuitive if you are used to working with PCs. The remote sessions for phones are more complicated and take longer to set up. I don't use them very often though
Rick Camp | TrustRadius Reviewer

Support Rating

Action1 RMM

No score
No answers yet
No answers on this topic

Splashtop SOS

Splashtop SOS 7.3
Based on 1 answer
Fast support and clear explanation.
Maurice Vinken | TrustRadius Reviewer

Implementation Rating

Action1 RMM

No score
No answers yet
No answers on this topic

Splashtop SOS

Splashtop SOS 8.2
Based on 1 answer
Simple installers and online environment. Sync on all systems.
Maurice Vinken | TrustRadius Reviewer

Alternatives Considered

Action1 RMM

Action1 Cloud Remote Monitoring and Management Solution may not be as feature rich as SCCM and Intune, but it does its job without having to set up and support additional infrastructure on your network. It's more user friendly than ManageEngine's Desktop Central but does most of the same tasks you would be getting from ManageEngine's cloud version of their desktop management system.
Anonymous | TrustRadius Reviewer

Splashtop SOS

I have not looked at TeamViewer in quite some time but I found Splashtop SOS for me to be at least a 1 to 1 feature switch. And right now connecting to mobile devices to see a customers screen is included with Splashtop SOS and it is a real value add. I hope it says that way. TeamViewer is just too expensive in comparison.
Todd Lincoln | TrustRadius Reviewer

Return on Investment

Action1 RMM

  • ROI = Time saved for us.
  • The Action1 agent has allowed us to maintain the security of our endpoints by allowing us to update all software on our fleet of devices.
Anonymous | TrustRadius Reviewer

Splashtop SOS

  • On average, Splashtop SOS has cut down the amount of time spent providing support to end-users by as much as 60%. The ease of access and user-friendly design of the client-facing app means considerably less time spent on walking the client through the setup of the remote support client. With just two clicks from the end-user, I can be connected remotely to their workstation, whether it is a PC or a Mac.
Trent Weber | TrustRadius Reviewer

Screenshots

Pricing Details

Action1 RMM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$1

Action1 RMM Editions & Modules

Edition
Fully-functional Free Edition$01
All Features — Paid$12
  1. up to 50 endpoints
  2. per endpoint per month
Additional Pricing Details

Splashtop SOS

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Splashtop SOS Editions & Modules

Edition
SOS$17.001
SOS+10$19.001
SOS Unlimited$34.001
Splashtop EnterpriseContact Sales
  1. per month
  2. none
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Action1 RMM
9.1
Splashtop SOS
8.9

Likelihood to Renew

Action1 RMM
Splashtop SOS
8.6

Usability

Action1 RMM
Splashtop SOS
7.8

Support Rating

Action1 RMM
Splashtop SOS
7.3

Implementation Rating

Action1 RMM
Splashtop SOS
8.2

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