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Top Rated
1710 Ratings
4 Ratings
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Score 8.9 out of 100

TeamViewer

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Top Rated
1710 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.2 out of 100

Likelihood to Recommend

Action1 Cloud Remote Monitoring and Management Solution

If you need a solution to help you remotely manage your endpoints this is a no-brainer. I highly recommend signing up for the trial and pushing the agent out to a few endpoints to test
Anonymous | TrustRadius Reviewer

TeamViewer

I could have picked more than 8 for this. I like TeamViewer a lot and
it's been a life saver in many moments, either in my work or my personal
life. I live in a different apart of my family and many times I have to
remote into my mother's laptop, many other programs I tried did not
allow me to get full control over my mother's laptop, when TeamViewer
did.
Marcelo Davis | TrustRadius Reviewer

Feature Rating Comparison

Remote Administration

Action1 Cloud Remote Monitoring and Management Solution
TeamViewer
8.3
Screen sharing
Action1 Cloud Remote Monitoring and Management Solution
TeamViewer
8.8
File transfer
Action1 Cloud Remote Monitoring and Management Solution
TeamViewer
8.2
Instant message
Action1 Cloud Remote Monitoring and Management Solution
TeamViewer
7.8
Secure remote access with Smart Card authentication
Action1 Cloud Remote Monitoring and Management Solution
TeamViewer
7.7
Access to sleeping/powered-off computers
Action1 Cloud Remote Monitoring and Management Solution
TeamViewer
7.0
Over-the-Internet remote session
Action1 Cloud Remote Monitoring and Management Solution
TeamViewer
8.8
Initiate remote control from mobile
Action1 Cloud Remote Monitoring and Management Solution
TeamViewer
8.0
Remote management of servers & workstations
Action1 Cloud Remote Monitoring and Management Solution
TeamViewer
8.6
Remote Active Directory® management
Action1 Cloud Remote Monitoring and Management Solution
TeamViewer
8.5
Centralized management dashboard
Action1 Cloud Remote Monitoring and Management Solution
TeamViewer
8.2
Session record
Action1 Cloud Remote Monitoring and Management Solution
TeamViewer
8.7
Annotations
Action1 Cloud Remote Monitoring and Management Solution
TeamViewer
8.6
Monitoring and Alerts
Action1 Cloud Remote Monitoring and Management Solution
TeamViewer
8.2
Multi-platform remote control
Action1 Cloud Remote Monitoring and Management Solution
TeamViewer
8.7

Pros

Action1 Cloud Remote Monitoring and Management Solution

  • Customer service and support team are easy to reach and response time is really fast
  • Interface is really user friendly and easy to use
Samuel Couturier | TrustRadius Reviewer

TeamViewer

  • The platform does not use a lot of system resources both when being used and not being used. This is really good to help not interfere with someone trying to be productive when working on their computer.
  • It is really easy to install from an install standpoint. It doesn't really require much in the way of in-depth configuration to get the platform up and running.
  • It provides timely updates to the platform, whether these be patches, or regular platform updates. Also, updates are pushed down to the desktop platform in an efficient manner, meaning it really doesn't require much on the user's part to be too involved in running these updates.
Anonymous | TrustRadius Reviewer

Cons

Action1 Cloud Remote Monitoring and Management Solution

  • Deploying packages with multiple files is a little tedious
  • Have to use an auto-extract EXE file to copy files
Anonymous | TrustRadius Reviewer

TeamViewer

  • For my/our use, we would be happy to have a less costly version of Team Viewer that would give us remote access only.
  • Two problems that we have experienced have to do with the company itself, and not so much the product: (1) Automatic renewal and they make it (almost) impossible to cancel, unless you contact them at least a month prior to renewal. (2) It is very difficult to reach Customer Service.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Action1 Cloud Remote Monitoring and Management Solution

No score
No answers yet
No answers on this topic

TeamViewer

TeamViewer 9.3
Based on 41 answers
As long as I continue to provide remote support for my clients, it's a no brainier. For what I pay out, I probably make it back tenfold in the ability to provide remote support from wherever and whenever. Not to mention the saved gas money for a fix that only takes 5 minutes but it takes you 20 minutes to get there. As my business continues to grow, and I support more and more clients, my need for TeamViewer will only grow.
Justin Kuhlman | TrustRadius Reviewer

Usability

Action1 Cloud Remote Monitoring and Management Solution

No score
No answers yet
No answers on this topic

TeamViewer

TeamViewer 8.9
Based on 20 answers
I have used it for years but I can easily have someone else install it and be using it within minutes. It’s very intuitive and the information I need from a client is obvious to them so it’s easy to get that information from whoever is operating the client machine.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Action1 Cloud Remote Monitoring and Management Solution

No score
No answers yet
No answers on this topic

TeamViewer

TeamViewer 8.0
Based on 2 answers
It's usually without problem, but we have had connectivity issues on occasion.
Mike Robinson | TrustRadius Reviewer

Performance

Action1 Cloud Remote Monitoring and Management Solution

No score
No answers yet
No answers on this topic

TeamViewer

TeamViewer 9.0
Based on 2 answers
The application is built on VNC which is a very stable technology.
Mike Robinson | TrustRadius Reviewer

Support Rating

Action1 Cloud Remote Monitoring and Management Solution

No score
No answers yet
No answers on this topic

TeamViewer

TeamViewer 6.9
Based on 34 answers
I have not needed to contact TeamViewer support much in regards to the software not performing like it is supposed to. The only reason that we contact support is to get the license keys for our updated software. We always get a response in a very reasonable amount of time with the new license keys included.
Jordan Paquette | TrustRadius Reviewer

Online Training

Action1 Cloud Remote Monitoring and Management Solution

No score
No answers yet
No answers on this topic

TeamViewer

TeamViewer 8.9
Based on 2 answers
I have never used the online training either. I have watched a few informational videos that were helpful when learning how to do a specific procedure within TeamViewer and get the most out of the software by utilizing one of the many features that are available with the software. Again, 5 if for neutral.
Jordan Paquette | TrustRadius Reviewer

Implementation Rating

Action1 Cloud Remote Monitoring and Management Solution

No score
No answers yet
No answers on this topic

TeamViewer

TeamViewer 10.0
Based on 6 answers
Implementation was easy enough that it didn't pose any problems. Training was minimal and the system works right out of the box
Anonymous | TrustRadius Reviewer

Alternatives Considered

Action1 Cloud Remote Monitoring and Management Solution

Price for one. The cost is extremely reasonable IMO. Action1 is easier to use for a non-technical person and there is zero maintenance since it is cloud hosted
Anonymous | TrustRadius Reviewer

TeamViewer

TeamViewer is far superior to LogMeIn Pro for file transfers and
remote copy and paste. I believe LogMeIn Pro has the same capabilities, but using
them is awkward and not intuitive. TeamViewer's screen scaling, display quality, and multiple monitor support is far better than LogMeIn Pro and VNC Connect, especially
for large, 4K displays.
Anonymous | TrustRadius Reviewer

Scalability

Action1 Cloud Remote Monitoring and Management Solution

No score
No answers yet
No answers on this topic

TeamViewer

TeamViewer 10.0
Based on 2 answers
I've rarely had problems with the product.
Mike Robinson | TrustRadius Reviewer

Return on Investment

Action1 Cloud Remote Monitoring and Management Solution

  • Real time saver having everything integrated in one platform, from patching to remote access
  • Free up to 50 devices, which is really good to start testing it out, or for small organizations starting out
Samuel Couturier | TrustRadius Reviewer

TeamViewer

  • Before TeamViewer went to a subscription model, its initial high cost paid off over time. While the initial investment was high, the return on it paid off over the course of a couple of years.
  • With the subscription-based model, for a small business, the high cost may not be worth with the investment.
  • For a large business, or a business who relies heavily on remote tech support, the high subscription cost may be worth it.
  • Because TeamViewer is subscription based, a business must calculate how much money it will make on remote support vs. how much TeamViewer actually costs.
  • In my personal business, I have moved to a competing platform as a result of TeamViewer's shift to a subscription - the investment was no longer cost-effective.
Aaron Pinsker | TrustRadius Reviewer

Screenshots

Pricing Details

Action1 Cloud Remote Monitoring and Management Solution

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$1*

* per managed endpoint per month

Action1 Cloud Remote Monitoring and Management Solution Editions & Modules

Edition
Fully-functional Free Edition$01
All Features — Paid$12
  1. up to 50 endpoints
  2. per endpoint per month
Additional Pricing Details

TeamViewer

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

TeamViewer Editions & Modules

Edition
Business50.901
Premium102.901
Corporate206.901
  1. Per Month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Action1 Cloud Remote Monitoring and Management Solution
8.9
TeamViewer
7.8

Likelihood to Renew

Action1 Cloud Remote Monitoring and Management Solution
TeamViewer
9.3

Usability

Action1 Cloud Remote Monitoring and Management Solution
TeamViewer
8.9

Reliability and Availability

Action1 Cloud Remote Monitoring and Management Solution
TeamViewer
8.0

Performance

Action1 Cloud Remote Monitoring and Management Solution
TeamViewer
9.0

Support Rating

Action1 Cloud Remote Monitoring and Management Solution
TeamViewer
6.9

In-Person Training

Action1 Cloud Remote Monitoring and Management Solution
TeamViewer
5.0

Online Training

Action1 Cloud Remote Monitoring and Management Solution
TeamViewer
8.9

Implementation Rating

Action1 Cloud Remote Monitoring and Management Solution
TeamViewer
10.0

Scalability

Action1 Cloud Remote Monitoring and Management Solution
TeamViewer
10.0

Add comparison