What users are saying about
6 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
2227 Ratings
6 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.2 out of 100

TeamViewer

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
2227 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100

Feature Set Ratings

    Remote Administration

    Action1 RMM

    Feature Set Not Supported
    N/A
    8.2

    TeamViewer

    82%
    TeamViewer ranks higher in 14/14 features

    Screen sharing

    N/A
    0 Ratings
    9.0
    90%
    295 Ratings

    File transfer

    N/A
    0 Ratings
    8.2
    82%
    279 Ratings

    Instant message

    N/A
    0 Ratings
    7.8
    78%
    256 Ratings

    Secure remote access with Smart Card authentication

    N/A
    0 Ratings
    8.2
    82%
    77 Ratings

    Access to sleeping/powered-off computers

    N/A
    0 Ratings
    7.3
    73%
    193 Ratings

    Over-the-Internet remote session

    N/A
    0 Ratings
    9.0
    90%
    291 Ratings

    Initiate remote control from mobile

    N/A
    0 Ratings
    8.1
    81%
    237 Ratings

    Remote management of servers & workstations

    N/A
    0 Ratings
    8.4
    84%
    250 Ratings

    Remote Active Directory® management

    N/A
    0 Ratings
    8.4
    84%
    80 Ratings

    Centralized management dashboard

    N/A
    0 Ratings
    7.8
    78%
    187 Ratings

    Session record

    N/A
    0 Ratings
    8.0
    80%
    183 Ratings

    Annotations

    N/A
    0 Ratings
    7.6
    76%
    90 Ratings

    Monitoring and Alerts

    N/A
    0 Ratings
    8.4
    84%
    111 Ratings

    Multi-platform remote control

    N/A
    0 Ratings
    8.4
    84%
    230 Ratings

    Attribute Ratings

    • Action1 RMM is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.2

    Action1 RMM

    92%
    5 Ratings
    8.3

    TeamViewer

    83%
    338 Ratings

    Likelihood to Renew

    Action1 RMM

    N/A
    0 Ratings
    9.0

    TeamViewer

    90%
    60 Ratings

    Usability

    Action1 RMM

    N/A
    0 Ratings
    9.1

    TeamViewer

    91%
    59 Ratings

    Availability

    Action1 RMM

    N/A
    0 Ratings
    9.6

    TeamViewer

    96%
    6 Ratings

    Performance

    Action1 RMM

    N/A
    0 Ratings
    9.6

    TeamViewer

    96%
    6 Ratings

    Support Rating

    Action1 RMM

    N/A
    0 Ratings
    8.3

    TeamViewer

    83%
    70 Ratings

    In-Person Training

    Action1 RMM

    N/A
    0 Ratings
    5.0

    TeamViewer

    50%
    1 Rating

    Online Training

    Action1 RMM

    N/A
    0 Ratings
    6.0

    TeamViewer

    60%
    3 Ratings

    Implementation Rating

    Action1 RMM

    N/A
    0 Ratings
    10.0

    TeamViewer

    100%
    14 Ratings

    Configurability

    Action1 RMM

    N/A
    0 Ratings
    9.6

    TeamViewer

    96%
    3 Ratings

    Ease of integration

    Action1 RMM

    N/A
    0 Ratings
    6.9

    TeamViewer

    69%
    3 Ratings

    Product Scalability

    Action1 RMM

    N/A
    0 Ratings
    9.6

    TeamViewer

    96%
    4 Ratings

    Vendor post-sale

    Action1 RMM

    N/A
    0 Ratings
    6.5

    TeamViewer

    65%
    4 Ratings

    Vendor pre-sale

    Action1 RMM

    N/A
    0 Ratings
    7.9

    TeamViewer

    79%
    4 Ratings

    Likelihood to Recommend

    Action1 RMM

    If you need a solution to help you remotely manage your endpoints this is a no-brainer. I highly recommend signing up for the trial and pushing the agent out to a few endpoints to test
    Read full review

    TeamViewer

    I would definitely recommend TeamViewer to my colleagues as it's a kind of tool that I have been using for decades and it always does the job well. The added options are a cherry on top. Group voice and screen sharing and control is not supported. So definitely it doesn't work in this case.
    Read full review

    Pros

    Action1 RMM

    • Customer service and support team are easy to reach and response time is really fast
    • Interface is really user friendly and easy to use
    Read full review

    TeamViewer

    • Un-attended Remote Access control
    • Quick support to remote in to an end-users device by running the app without installing any software or requiring administrator rights
    • Push Windows and Third-Party updates (depends on the version that you buy)
    • Works on Windows, Apple, Mobile, and Tablets (depends on the version that you buy)
    Read full review

    Cons

    Action1 RMM

    • Would appreciate two factor authentication via Google Authenticator or a similar app.
    Read full review

    TeamViewer

    • TeamViewer is very difficult to set up initially when trying to set up a permanent remote connection. It requires several steps that have to be done just right, or else it won't work, and doesn't give any indication of why it won't work.
    • TeamViewer is slow to make the initial connection.
    • Compared to other remote support products we use, TeamViewer lacks several features, such as the ability to see detailed information about a given computer without logging into the computer.
    Read full review

    Pricing Details

    Action1 RMM

    Starting Price

    $0

    Editions & Modules

    Action1 RMM editions and modules pricing
    EditionModules
    Additional endpoints (more than 100)$2/user/month1
    First 100 endpoints FREE02

    Footnotes

    1. per endpoint per month
    2. none

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional $2/endpoint/month

    Additional Details

    TeamViewer

    Starting Price

    $6.95 per month (billed annually)

    Editions & Modules

    TeamViewer editions and modules pricing
    EditionModules
    Business$34.901
    Premium$102.902
    Corporate$206.903
    Remote Access$6.954

    Footnotes

    1. per month (billed annually) 1 Licensed User
    2. per month (billed annually) 15 Licensed Users
    3. per month (billed annually) 30 Licensed Users
    4. per month (billed annually) 1 Licensed User

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional

    Additional Details

    Pricing Info

    Likelihood to Renew

    Action1 RMM

    No answers on this topic

    TeamViewer

    TeamViewer is everything we're looking for in a support tool, the cost for the tool is negligible with the value we receive from the tool. TeamViewer has saved us many times and continues to provide functionality and support for our devices like we haven't seen before in other tools. The ability to use TeamViewer quick connect provides efficient and non-technical ways for our non-tech-savvy end-users to get the assistance that they need while IT has the visibility and control over all of its' computer assets.
    Read full review

    Usability

    Action1 RMM

    No answers on this topic

    TeamViewer

    Although the program is simple to operate on its own, determining how simple it is to use TeamViewer is extremely subjective and dependent on the particular use case. The transfer of files is also supported, and the company boasts that its transfer rate is far faster than that of any of its rivals. On-the-fly compression, which was a feature exclusive to TeamViewer, was responsible for this accomplishment.
    Read full review

    Reliability and Availability

    Action1 RMM

    No answers on this topic

    TeamViewer

    No single outage till now.
    Read full review

    Performance

    Action1 RMM

    No answers on this topic

    TeamViewer

    Steady connection and easy quick connect and disconnect
    Read full review

    Support Rating

    Action1 RMM

    No answers on this topic

    TeamViewer

    I was able to talk to sales about our problem (of being charged for an additional year subscription when we had asked to cancel), and Sales and I had a nice conversation. But when I contacted TeamViewer Support by email to request that our subscription be canceled, they very "nicely" told me by email that I should have read the "fine print". And that they can "Automatically Renew" a subscription for a year if they do not receive a cancellation request a month before the expiration of the current subscription. (When I called Support, I was put on hold; and I held, and held, and held, etc.) Admittedly, part of the problem was mine. I sent in my cancellation request after the deadline that TeamViewer outlines in their "fine print". But, I still feel that TeamViewer could have or should have a policy of refunding at least a large percentage of the "Automatic Renewal" charge, especially if the customer is not utilizing the subscription.
    Read full review

    Online Training

    Action1 RMM

    No answers on this topic

    TeamViewer

    I have never used the online training either. I have watched a few informational videos that were helpful when learning how to do a specific procedure within TeamViewer and get the most out of the software by utilizing one of the many features that are available with the software. Again, 5 if for neutral.
    Read full review

    Implementation Rating

    Action1 RMM

    No answers on this topic

    TeamViewer

    Implementation was easy enough that it didn't pose any problems. Training was minimal and the system works right out of the box
    Read full review

    Alternatives Considered

    Action1 RMM

    Action1 Cloud Remote Monitoring and Management Solution may not be as feature rich as SCCM and Intune, but it does its job without having to set up and support additional infrastructure on your network. It's more user friendly than ManageEngine's Desktop Central but does most of the same tasks you would be getting from ManageEngine's cloud version of their desktop management system.
    Read full review

    TeamViewer

    TeamViewer is a great tool with a well-respected name and a foundation of trust with advanced and intermediate users. We used to have BeyondTrust (Bomgar) in our office and it provided equivalent feature sets but had a dated appearance. Performance with both products is exceptional, and we could only ask for TeamViewer to have a mandatory recording feature.
    Read full review

    Scalability

    Action1 RMM

    No answers on this topic

    TeamViewer

    I've rarely had problems with the product.
    Read full review

    Return on Investment

    Action1 RMM

    • ROI = Time saved for us.
    • The Action1 agent has allowed us to maintain the security of our endpoints by allowing us to update all software on our fleet of devices.
    Read full review

    TeamViewer

    • Since I started using TeamViewer, the number of times I have to visit clients to update our programs on the PC has been visibly reduced, which is very helpful.
    • TeamViewer not only improves work efficiency and productivity, but also contributes to work-life balance and, above all, to fast customer service.
    • It is also recommended for system administrators who cover several offices with a small number.
    Read full review

    Screenshots

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