Action1 vs. Remote Desktop Services

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Action1
Score 9.8 out of 10
N/A
Action1 supports patch management with a scalable platform configurable in 5 minutes. It integrates real-time vulnerability assessment and automated remediation for third-party software and OS, peer-to-peer patch distribution, and IT ecosystem integrations, to ensure continuous patch compliance, and to reduce ransomware and security risks . Action1 is certified for SOC 2/ISO 27001 and is used by enterprises to manage endpoints globally. The company was founded by…N/A
Remote Desktop Services
Score 9.1 out of 10
N/A
Remote Desktop Services from Microsoft is virtual desktop and remote user session technology.N/A
Pricing
Action1Remote Desktop Services
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Action1Remote Desktop Services
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeOptionalNo setup fee
Additional Details
More Pricing Information
Features
Action1Remote Desktop Services
Remote Administration
Comparison of Remote Administration features of Product A and Product B
Action1
-
Ratings
Remote Desktop Services
8.9
3 Ratings
8% above category average
Screen sharing00 Ratings9.33 Ratings
File transfer00 Ratings9.33 Ratings
Secure remote access with Smart Card authentication00 Ratings8.01 Ratings
Access to sleeping/powered-off computers00 Ratings8.01 Ratings
Over-the-Internet remote session00 Ratings8.73 Ratings
Initiate remote control from mobile00 Ratings10.02 Ratings
Remote management of servers & workstations00 Ratings9.02 Ratings
Remote Active Directory® management00 Ratings9.02 Ratings
Centralized management dashboard00 Ratings9.02 Ratings
Session record00 Ratings9.52 Ratings
Monitoring and Alerts00 Ratings8.02 Ratings
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User Ratings
Action1Remote Desktop Services
Likelihood to Recommend
10.0
(7 ratings)
9.3
(17 ratings)
Likelihood to Renew
-
(0 ratings)
6.0
(1 ratings)
Usability
-
(0 ratings)
6.6
(2 ratings)
Performance
-
(0 ratings)
5.0
(1 ratings)
Support Rating
-
(0 ratings)
3.0
(1 ratings)
Ease of integration
-
(0 ratings)
5.0
(1 ratings)
User Testimonials
Action1Remote Desktop Services
Likelihood to Recommend
Action1
If you need a solution to help you remotely manage your endpoints this is a no-brainer. I highly recommend signing up for the trial and pushing the agent out to a few endpoints to test
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Microsoft
Remote Desktop services are well suited for people looking to connect to Local computers/Servers after connecting to VPN or Local Area Network. It is easy to use and performs superbly without any issues. However, it does not have support for connecting to Non-Windows-based Devices and Applications like Teamviewer beat RDP when it comes to connecting to machines outside one's network.
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Pros
Action1
  • Customer service and support team are easy to reach and response time is really fast
  • Interface is really user friendly and easy to use
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Microsoft
  • When you connect with RDS, everything looks and feels (and is) exactly like you're sitting at that desktop. This is great for us and for users.
  • You can sign in with RDS and the desktop will be the same as when you left it (if you choose to set it up that way).
  • Although they take some setup, RemoteApps are a very handy way to let users access a program without requiring them to actually connect to a remote desktop on the server.
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Cons
Action1
  • I wish the remote connection has a file transfer feature.
  • I hope Action1 will implement DLP and Secure Web Gateway features in the future.
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Microsoft
  • Remote Desktop Services currently does not support multiple monitors on the terminal server. Unlike other applications such as Teamviewer, there's no feature to toggle between multiple screens even if they were connected to the terminal server.
  • Remote Desktop Services should provide an option to scale up or down the screen size after a connection is established. Currently you can only adjust the screen size prior to a connection is established. So you'll have to take a best guess at what display screen resolution will fit best on your screen.
  • Remote Desktop Services should offer some kind of menu to send special key strokes like Ctrl+Alt+Del to the terminal server. Currently the substitute for that particular combination is Ctrl+Alt+End. But I have yet to discover a replacement for other combination keystrokes such as Alt+PrintScrn.
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Usability
Action1
No answers on this topic
Microsoft
The initial setup for Remote Desktop Services is complex, and licensing is costly. Each user connects to their virtual desktop hosted by a single server or group of servers, so a change or issue with servers quickly impacts every single user at the same time. Aside from that, users appreciate seeing their same personal desktop from any device or geographical location.
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Performance
Action1
No answers on this topic
Microsoft
There are some third party tools available that allow you to manage multiple connections.
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Support Rating
Action1
No answers on this topic
Microsoft
As with any Microsoft Server product, support for Remote Desktop Services requires a paid support package. These are license-based and very costly, on top of the already costly product licensing. Microsoft's licensing is complicated to begin with, so setting up licensing alone essentially requires a licensing expert's counsel. There is community documentation and support available on Microsoft websites, as well as community websites.
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Alternatives Considered
Action1
Action1 Cloud Remote Monitoring and Management Solution may not be as feature rich as SCCM and Intune, but it does its job without having to set up and support additional infrastructure on your network. It's more user friendly than ManageEngine's Desktop Central but does most of the same tasks you would be getting from ManageEngine's cloud version of their desktop management system.
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Microsoft
We selected Remote Desktop Services based upon price alone. Other solutions on the market are significantly more expensive, but if your company can foot the bill you should seriously consider products that have been on the market for longer. The lack of an ability to easily upgrade farm servers has been a challenge for us - although it is still faster than updating an application on 2000+ machines. The lack of a centralized management console in 2008 R2 is also challenging, but you get by with the tools available to you. If you don't have the money to spend on Citrix or VMWare Horizon, Remote Desktop Services is a decent replacement.
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Return on Investment
Action1
  • ROI = Time saved for us.
  • The Action1 agent has allowed us to maintain the security of our endpoints by allowing us to update all software on our fleet of devices.
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Microsoft
  • Allowed remote users access from home
  • Shared file access for multipolar users from a centralized location
  • Cost to add additional users when maxed out
  • Purchase multiple licenses for programs to run in virtual machines. Or unable to run on a virtual machine
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ScreenShots

Action1 Screenshots

Screenshot of Action1 DashboardScreenshot of Action1 Patch ManagementScreenshot of Action1 Software DeploymentScreenshot of Action1 Endpoint ManagementScreenshot of Action1 Vulnerabilities ViewScreenshot of Action1 Vulnerabilities Remediation