What users are saying about
9 Ratings
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Score 8.1 out of 101
16 Ratings
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Score 7.1 out of 101

Likelihood to Recommend

Conga ActionGrid

ActionGrid works well for recruiter sourcing of very specific candidates. It is not the most effective tool for sourcing of a more complex type of profile. It does not allow for booleans and becomes slower when looking at large candidate pools.
Peggy Tambouridis profile photo

FinancialForce PSA

PSA is great at capturing all the data you would need to accurately track and report on consulting projects. It captures project financials, calculates projected GM%, and (among others) allows for hourly tracking of employees, which breaks it up between billable and non-billable for utilization tracking to accurately understand costs. However, the user interface is tough to learn, and the stability of the data reporting functions is questionable. This tool would be great for smaller consulting shops that fit the standard contracting mold. If your business is fairly straightforward without a lot of shades of gray, you shouldn't have much trouble with the tool. However, if your business practices have a lot of exceptions based on clients, then you'll have a tall administrative task on your hands.
No photo available

Feature Rating Comparison

Project Management

Conga ActionGrid
7.8
FinancialForce PSA
6.9
Task Management
Conga ActionGrid
7.5
FinancialForce PSA
8.3
Resource Management
Conga ActionGrid
8.0
FinancialForce PSA
8.4
Gantt Charts
Conga ActionGrid
7.5
FinancialForce PSA
7.4
Scheduling
Conga ActionGrid
6.0
FinancialForce PSA
7.8
Workflow Automation
Conga ActionGrid
7.0
FinancialForce PSA
5.2
Team Collaboration
Conga ActionGrid
7.5
FinancialForce PSA
5.1
Support for Agile Methodology
Conga ActionGrid
8.0
FinancialForce PSA
6.8
Support for Waterfall Methodology
Conga ActionGrid
7.5
FinancialForce PSA
7.8
Document Management
Conga ActionGrid
9.5
FinancialForce PSA
5.9
Email integration
Conga ActionGrid
10.0
FinancialForce PSA
4.3
Mobile Access
Conga ActionGrid
9.5
FinancialForce PSA
5.7
Timesheet Tracking
Conga ActionGrid
7.5
FinancialForce PSA
8.5
Change request and Case Management
Conga ActionGrid
7.5
FinancialForce PSA
6.5
Budget and Expense Management
Conga ActionGrid
6.0
FinancialForce PSA
8.2

Professional Services Automation

Conga ActionGrid
4.9
FinancialForce PSA
7.0
Quotes/estimates
Conga ActionGrid
5.5
FinancialForce PSA
3.7
Invoicing
Conga ActionGrid
4.0
FinancialForce PSA
7.4
Project & financial reporting
Conga ActionGrid
5.0
FinancialForce PSA
8.0
Integration with accounting software
Conga ActionGrid
5.0
FinancialForce PSA
8.7

Pros

Conga ActionGrid

  • Helps me find candidates within a certain radius
  • Keeps me organized with talent within my network
  • Gives optimum results for all tasks related to recruiting
Natalie Fiore profile photo

FinancialForce PSA

  • It integrates really well with Salesforce.com for front-end opportunity management. The transition from a booked deal to a project is a very smooth process
  • The resource management function is visual and pretty efficient, better than other tools reviewed.
  • Time tracking can be done on a smart phone which provides more options to enter time
No photo available

Cons

Conga ActionGrid

  • It could be more accurate
  • Better views would be nice. cleaner
  • Wish the refreshing was quicker
Natalie Fiore profile photo

FinancialForce PSA

  • The product is still maturing as a full featured PSA tool. The feature roadmap is compelling but is still being built out.
  • Tool is ideal for managing a services business. It is not yet a project manager tool.
  • Limited reporting
  • Maturing change order process
  • Limited integration to back-end financial systems beyond Financial Force Financials. We use Netsuite.
  • The underlying SalesForce UI is constrained and can be keystroke intensive at times
  • Limited archiving of historical data
No photo available

Likelihood to Renew

Conga ActionGrid

No score
No answers yet
No answers on this topic

FinancialForce PSA

FinancialForce PSA 9.0
Based on 3 answers
We would renew but have been acquired and our parent company will drive the decisions around PSA systems
No photo available

Usability

Conga ActionGrid

No score
No answers yet
No answers on this topic

FinancialForce PSA

FinancialForce PSA 8.0
Based on 2 answers
From my standpoint, FinancialForce PSA is relatively easy to use. As a System Administrator, I am able to maneuver around the software with ease. As a user of FinancialForce PSA, I am able to input my timecards and expense reports without any issues. I have received very positive and very negative feedback about using FinancialForce PSA, however, from users in other functional roles in my organization.
Luke Fitzwater profile photo

Reliability and Availability

Conga ActionGrid

No score
No answers yet
No answers on this topic

FinancialForce PSA

FinancialForce PSA 9.0
Based on 1 answer
We have maybe had 1-2 outages over 3 years.
No photo available

Performance

Conga ActionGrid

No score
No answers yet
No answers on this topic

FinancialForce PSA

FinancialForce PSA 7.0
Based on 1 answer
Most of the time it is fine. There are peak periods of usage where performance noticably slows down (i.e., Monday mornings when time is due and many reports are being run)
No photo available

Support

Conga ActionGrid

No score
No answers yet
No answers on this topic

FinancialForce PSA

FinancialForce PSA 9.0
Based on 3 answers
Pure customer support is fine and we have not needed much of it that I am aware of.
No photo available

In-Person Training

Conga ActionGrid

No answers on this topic

FinancialForce PSA

It was fine.
No photo available

Implementation

Conga ActionGrid

No score
No answers yet
No answers on this topic

FinancialForce PSA

FinancialForce PSA 8.0
Based on 1 answer
Appirio did a good job, however, the user team didn’t know enough to make all the right configuration/customization choices. The team focused too much on replicating existing processes vs. reengineering them. In hindsight we should have had deep dive reviews at key milestones and enforced more focus on how the software would operate. We didn’t have access to true best practices expertise. In hindsight, a consultant from the outside would have been helpful to drive this.
No photo available

Alternatives Considered

Conga ActionGrid

It's excellent. It really helps optimize a search.
Natalie Fiore profile photo

FinancialForce PSA

Pre built integration to Salesforce and ability to scale was important to us. We found others had far less integration to Salesforce (one competitor showed us a one button batch record transfer and called it an integration). We also think the mobile capabilities compared to NetSuite's system was far superior because Fin Force leverages Salesforce's 1 App
Mike Jortberg profile photo

Return on Investment

Conga ActionGrid

  • Helps us add candidates
  • Find talent
  • Submit to hiring managers
No photo available

FinancialForce PSA

  • We used to do our resource management on a white board. This is far more efficient. We are leaps and bounds ahead of where we were operationally in running the business.
  • The credibility of accounting data is far higher than in Open Air. Not all due to the product. When we implemented Financial Force, we used the transition to put in place change controls – much more rigor to support our public company reporting.
No photo available

Pricing Details

Conga ActionGrid

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

FinancialForce PSA

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

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