What users are saying about

Conga ActionGrid

9 Ratings
Score 8.8 out of 101

FinancialForce PSA

14 Ratings
Score 8.6 out of 101

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Likelihood to Recommend

Conga ActionGrid

ActionGrid works well for recruiter sourcing of very specific candidates. It is not the most effective tool for sourcing of a more complex type of profile. It does not allow for booleans and becomes slower when looking at large candidate pools.
Peggy Tambouridis profile photo

FinancialForce PSA

Prioritize your integration points as different vendors are going to offer stronger integrations in certain areas (Financials vs. CRM)
The software is robust and flexible and supports multiple ways to get things done. Standardize on best practices for common processes, i.e., resource management.
Pick your user champions to help guide the process and drive adoption
No photo available

Feature Rating Comparison

Project Management

Conga ActionGrid
7.8
FinancialForce PSA
8.6
Task Management
Conga ActionGrid
7.5
FinancialForce PSA
8.3
Resource Management
Conga ActionGrid
8.0
FinancialForce PSA
8.6
Gantt Charts
Conga ActionGrid
7.5
FinancialForce PSA
7.9
Scheduling
Conga ActionGrid
6.0
FinancialForce PSA
8.4
Workflow Automation
Conga ActionGrid
7.0
FinancialForce PSA
9.2
Team Collaboration
Conga ActionGrid
7.5
FinancialForce PSA
8.8
Support for Agile Methodology
Conga ActionGrid
8.0
FinancialForce PSA
8.5
Support for Waterfall Methodology
Conga ActionGrid
7.5
FinancialForce PSA
8.5
Document Management
Conga ActionGrid
9.5
FinancialForce PSA
8.8
Email integration
Conga ActionGrid
10.0
FinancialForce PSA
8.8
Mobile Access
Conga ActionGrid
9.5
FinancialForce PSA
8.3
Timesheet Tracking
Conga ActionGrid
7.5
FinancialForce PSA
9.1
Change request and Case Management
Conga ActionGrid
7.5
FinancialForce PSA
8.8
Budget and Expense Management
Conga ActionGrid
6.0
FinancialForce PSA
8.8

Professional Services Automation

Conga ActionGrid
4.9
FinancialForce PSA
8.3
Quotes/estimates
Conga ActionGrid
5.5
FinancialForce PSA
8.3
Invoicing
Conga ActionGrid
4.0
FinancialForce PSA
7.8
Project & financial reporting
Conga ActionGrid
5.0
FinancialForce PSA
8.1
Integration with accounting software
Conga ActionGrid
5.0
FinancialForce PSA
8.7

Pros

  • Organization
  • Filtration
Kyle Rapaport profile photo
  • It integrates really well with Salesforce.com for front-end opportunity management. The transition from a booked deal to a project is a very smooth process
  • The resource management function is visual and pretty efficient, better than other tools reviewed.
  • Time tracking can be done on a smart phone which provides more options to enter time
No photo available

Cons

  • The speed of ActionGrid can be very slow when reviewing a large pool of results
Peggy Tambouridis profile photo
  • The page to choose resources for a project isn't intuitive.
  • Adoption can be difficult, mostly down to internal training.
Chris Gardner profile photo

Likelihood to Renew

No score
No answers yet
No answers on this topic
FinancialForce PSA9.0
Based on 3 answers
We would renew but have been acquired and our parent company will drive the decisions around PSA systems
No photo available

Usability

No score
No answers yet
No answers on this topic
FinancialForce PSA8.0
Based on 2 answers
From my standpoint, FinancialForce PSA is relatively easy to use. As a System Administrator, I am able to maneuver around the software with ease. As a user of FinancialForce PSA, I am able to input my timecards and expense reports without any issues. I have received very positive and very negative feedback about using FinancialForce PSA, however, from users in other functional roles in my organization.
Luke Fitzwater profile photo

Reliability and Availability

No score
No answers yet
No answers on this topic
FinancialForce PSA9.0
Based on 1 answer
We have maybe had 1-2 outages over 3 years.
No photo available

Performance

No score
No answers yet
No answers on this topic
FinancialForce PSA7.0
Based on 1 answer
Most of the time it is fine. There are peak periods of usage where performance noticably slows down (i.e., Monday mornings when time is due and many reports are being run)
No photo available

Support

No score
No answers yet
No answers on this topic
FinancialForce PSA9.0
Based on 3 answers
Pure customer support is fine and we have not needed much of it that I am aware of.
No photo available

In-Person Training

No answers on this topic
It was fine.
No photo available

Implementation

No score
No answers yet
No answers on this topic
FinancialForce PSA8.0
Based on 1 answer
Appirio did a good job, however, the user team didn’t know enough to make all the right configuration/customization choices. The team focused too much on replicating existing processes vs. reengineering them. In hindsight we should have had deep dive reviews at key milestones and enforced more focus on how the software would operate. We didn’t have access to true best practices expertise. In hindsight, a consultant from the outside would have been helpful to drive this.
No photo available

Alternatives Considered

I've only used Salesforce before and am now using Conga ActionGrid. Although Salesforce is great, it is only used to log candidate information and then log actions that have been performed. With Conga ActionGrid, we are able to log more specific details about candidates, activities and follow up items. Conga ActionGrid provides more tools that would benefit many departments
No photo available
FF PSA is a robust Project Management solution that can be configured to fits any size business. We have tried several other applications and PSA so far has met and exceeded our needs. We run our day to day operations on Salesforce so having a solution that is native was a must have. PSA met that requirement and much more.
Machell Enke profile photo

Return on Investment

  • It has allowed me to stay more organized
  • It has yielded great search results
  • I like the search capabilities
Natalie Fiore profile photo
  • It replaced an homebuilt system, so it has decreased the amount of data entry and reduced errors.
  • Increased view into future company pipeline, backlog and planning.
Chris Gardner profile photo

Pricing Details

Conga ActionGrid

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

FinancialForce PSA

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details