What users are saying about

WORKetc

Top Rated
46 Ratings

Conga ActionGrid

9 Ratings
Score 8.8 out of 101

WORKetc

Top Rated
46 Ratings
Score 7.8 out of 101

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Likelihood to Recommend

Conga ActionGrid

  • It is perfect for finding opportunities near a certain zip code.
  • Also great for finding candidates in the same regard.
Natalie Fiore profile photo

WORKetc

If you are looking for a way to organize customer data and projects across regions, then WORK[etc] will get the job done. For our company, the country is divided into 3 regions and each region has a team of workers in charge of providing ongoing support services to that region. WORK[etc] has organized our company exponentially and given us a solid database to pull from to ensure we're meeting contractual requirements, providing timely deliverables and staying ahead of the game. Because I only work in a service industry, I don't know if WORK[etc] would be appropriate for product based companies, However, if you were offering anything [product or service] that required online support, the system will function well.
Melissa Bailey profile photo

Feature Rating Comparison

Project Management

Conga ActionGrid
7.8
WORKetc
Task Management
Conga ActionGrid
7.5
WORKetc
Resource Management
Conga ActionGrid
8.0
WORKetc
Gantt Charts
Conga ActionGrid
7.5
WORKetc
Scheduling
Conga ActionGrid
6.0
WORKetc
Workflow Automation
Conga ActionGrid
7.0
WORKetc
Team Collaboration
Conga ActionGrid
7.5
WORKetc
Support for Agile Methodology
Conga ActionGrid
8.0
WORKetc
Support for Waterfall Methodology
Conga ActionGrid
7.5
WORKetc
Document Management
Conga ActionGrid
9.5
WORKetc
Email integration
Conga ActionGrid
10.0
WORKetc
Mobile Access
Conga ActionGrid
9.5
WORKetc
Timesheet Tracking
Conga ActionGrid
7.5
WORKetc
Change request and Case Management
Conga ActionGrid
7.5
WORKetc
Budget and Expense Management
Conga ActionGrid
6.0
WORKetc

Professional Services Automation

Conga ActionGrid
4.9
WORKetc
Quotes/estimates
Conga ActionGrid
5.5
WORKetc
Invoicing
Conga ActionGrid
4.0
WORKetc
Project & financial reporting
Conga ActionGrid
5.0
WORKetc
Integration with accounting software
Conga ActionGrid
5.0
WORKetc

Sales Force Automation

Conga ActionGrid
WORKetc
7.9
Customer data management / contact management
Conga ActionGrid
WORKetc
8.6
Workflow management
Conga ActionGrid
WORKetc
8.1
Opportunity management
Conga ActionGrid
WORKetc
7.9
Integration with email client (e.g., Outlook or Gmail)
Conga ActionGrid
WORKetc
8.0
Contract management
Conga ActionGrid
WORKetc
7.3
Quote & order management
Conga ActionGrid
WORKetc
8.0
Interaction tracking
Conga ActionGrid
WORKetc
7.8
Channel / partner relationship management
Conga ActionGrid
WORKetc
7.3

Customer Service & Support

Conga ActionGrid
WORKetc
8.2
Case management
Conga ActionGrid
WORKetc
8.9
Call center management
Conga ActionGrid
WORKetc
7.3
Help desk management
Conga ActionGrid
WORKetc
8.5

Marketing Automation

Conga ActionGrid
WORKetc
7.2
Lead management
Conga ActionGrid
WORKetc
7.6
Email marketing
Conga ActionGrid
WORKetc
6.8

CRM Project Management

Conga ActionGrid
WORKetc
8.2
Task management
Conga ActionGrid
WORKetc
8.7
Billing and invoicing management
Conga ActionGrid
WORKetc
8.0
Reporting
Conga ActionGrid
WORKetc
7.8

CRM Reporting & Analytics

Conga ActionGrid
WORKetc
7.3
Pipeline visualization
Conga ActionGrid
WORKetc
7.4
Customizable reports
Conga ActionGrid
WORKetc
7.2

Customization

Conga ActionGrid
WORKetc
8.0
Custom fields
Conga ActionGrid
WORKetc
8.4
Custom objects
Conga ActionGrid
WORKetc
8.2
API for custom integration
Conga ActionGrid
WORKetc
7.4

Security

Conga ActionGrid
WORKetc
9.0
Single sign-on capability
Conga ActionGrid
WORKetc
9.1
Role-based user permissions
Conga ActionGrid
WORKetc
8.8

Social CRM

Conga ActionGrid
WORKetc
7.3
Social data
Conga ActionGrid
WORKetc
7.3

Platform

Conga ActionGrid
WORKetc
7.5
Mobile access
Conga ActionGrid
WORKetc
7.5

Pros

  • Helps me find candidates within a certain radius
  • Keeps me organized with talent within my network
  • Gives optimum results for all tasks related to recruiting
Natalie Fiore profile photo
  • The project management functionality is done extremely well. They have a high level of integration with other platforms (e.g. Google Drive) that allows our company to seamlessly connect everything we do for a client from inception throughout contract term.
  • Support ticket functionality easily allows for ticket tracking, monitoring and assigning to specific customer service associates who are in charge of accounts. It has also created a detailed support history that we can use during our annual business reviews to showcase ROI of our online support.
  • The system also has the ability for pretty sophisticated tagging and, once you master this feature, you can pull very targeted user lists to assist with upselling and marketing campaigns as needed.
Melissa Bailey profile photo

Cons

  • It could be more accurate
  • Better views would be nice. cleaner
  • Wish the refreshing was quicker
Natalie Fiore profile photo
  • They have an integration with Gmail to connect emails to specific projects within WORK[etc], however, you cannot filter by customer. So you have to know exactly what the project name is for this functionality to be useful.
  • When any new email address is sensed in the system, it automatically creates a new contact for that email. This can be quite annoying when you have people CC'd on emails that don't need to be there. We have to periodic cleanup work to control the amount of "dead" contacts.
Melissa Bailey profile photo

Likelihood to Renew

No score
No answers yet
No answers on this topic
WORKetc8.2
Based on 30 answers
The roll out of the mobile app will be such an improvement for us there won't be a pressing case for any type of change. The other problems we are currently working around already, for now. We can't find a better tool that does all it does well plus handle the few changes we would like for a price we could afford, maybe not at all.
Donna Grindle, CHPSE, CHPC profile photo

Usability

No score
No answers yet
No answers on this topic
WORKetc8.2
Based on 5 answers
My staff hates it, our clients require transparency and you manual have to enter notes, billing is horrific, as it does not subtotal by type - so as a T&M shop there is no way to easily see how much was spent to each matter or service type.
Marc Korody profile photo

Reliability and Availability

No score
No answers yet
No answers on this topic
WORKetc9.1
Based on 3 answers
It never let me down. The support team never let me down.
Runy Calmera profile photo

Performance

No score
No answers yet
No answers on this topic
WORKetc8.2
Based on 4 answers
WORKetc compares well in regards to speed and reliability to other cloud-based products we use such as Google for Work. Compared to our old in-house based CRM, it is a superstar; faster, more reliable and easily run on a variety of browsers and smart phones. The program loads fast as do data screens for contacts, projects, invoices and more
William Mullane profile photo

Support

No score
No answers yet
No answers on this topic
WORKetc8.2
Based on 5 answers
While I have not had much trouble at all with the product, the only time I have had questions, they were available and answered my question quickly and accurately.
Jonathan Hickman profile photo

Online Training

No score
No answers yet
No answers on this topic
WORKetc8.2
Based on 2 answers
They know their stuff. They listen to your use cases. They get back to you.
Runy Calmera profile photo

Implementation

No score
No answers yet
No answers on this topic
WORKetc9.1
Based on 2 answers
The implementation of the system was fairly easy. Because of our previous experience with a similar system, we were ready and working on the product as soon as we announced the switch. The system also allowed us to simplify our processes by integrating timesheets and project management directly into our CMS.
Jonathan Hickman profile photo

Alternatives Considered

It's excellent. It really helps optimize a search.
Natalie Fiore profile photo
We don't use the CRM parts - only the Time & Billing - can't really comment!
Marc Korody profile photo

Scalability

No score
No answers yet
No answers on this topic
WORKetc8.2
Based on 2 answers
Everything is related. You can scale up your team rapidly.
Runy Calmera profile photo

Return on Investment

  • Helps us add candidates
  • Find talent
  • Submit to hiring managers
No photo available
  • Able to send tickets to other employee fast
  • Email the client directly from the help ticket and get your reply back in the ticket
  • Keep track of how long projects take and be able to get a avg time it takes for projects to get done.
Robbie Crenshaw profile photo

Pricing Details

Conga ActionGrid

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Conga ActionGrid Editions & Modules
Conga ActionGrid
Additional Pricing Details

WORKetc

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
WORKetc Editions & Modules
WORKetc
Edition
Starter Edition
$781
Team
$1952
Foundations
$3953
1. Per Month for up to 2 Users
2. Per month for up to 3 Users (Each extra user + $49/month)
3. Per month for up to 5 Users (Each extra user + $59/month)
Additional Pricing Details