What users are saying about

Actionspace

3 Ratings
Score 9 out of 101

FinancialForce PSA

14 Ratings
Score 8.6 out of 101

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Likelihood to Recommend

Actionspace

When you have many projects with different people on them Actionspace is well suited to handle that
No photo available

FinancialForce PSA

Prioritize your integration points as different vendors are going to offer stronger integrations in certain areas (Financials vs. CRM)
The software is robust and flexible and supports multiple ways to get things done. Standardize on best practices for common processes, i.e., resource management.
Pick your user champions to help guide the process and drive adoption
No photo available

Feature Rating Comparison

Project Management

Actionspace
6.9
FinancialForce PSA
8.6
Task Management
Actionspace
8.0
FinancialForce PSA
8.3
Resource Management
Actionspace
4.0
FinancialForce PSA
8.6
Gantt Charts
Actionspace
7.0
FinancialForce PSA
7.9
Scheduling
Actionspace
5.0
FinancialForce PSA
8.4
Workflow Automation
Actionspace
6.0
FinancialForce PSA
9.2
Team Collaboration
Actionspace
6.0
FinancialForce PSA
8.8
Support for Agile Methodology
Actionspace
6.0
FinancialForce PSA
8.5
Support for Waterfall Methodology
Actionspace
7.0
FinancialForce PSA
8.5
Document Management
Actionspace
7.0
FinancialForce PSA
8.8
Email integration
Actionspace
7.0
FinancialForce PSA
8.8
Mobile Access
Actionspace
8.0
FinancialForce PSA
8.3
Timesheet Tracking
Actionspace
9.0
FinancialForce PSA
9.1
Change request and Case Management
Actionspace
8.0
FinancialForce PSA
8.8
Budget and Expense Management
Actionspace
8.0
FinancialForce PSA
8.8

Professional Services Automation

Actionspace
8.0
FinancialForce PSA
8.3
Quotes/estimates
Actionspace
8.0
FinancialForce PSA
8.3
Invoicing
Actionspace
8.0
FinancialForce PSA
7.8
Project & financial reporting
Actionspace
8.0
FinancialForce PSA
8.1
Integration with accounting software
Actionspace
8.0
FinancialForce PSA
8.7

Pros

  • User customization for each individual and their responsibilities
  • Great support staff and update capabilities
  • You can see the early stages of the project and see it through in a clean and organized way
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  • Simplicity. I never felt like the system was too complicated to figure out, even as I was just starting out using it.
  • Efficient. I like how easy is it to get through the entire process and see all of the data in an easy to read manner. It's good for the company to be able to organize its expense data using the product.
  • Fast. I was able to complete my expense reports fast and pain-free.
Andrew Mishler profile photo

Cons

  • Sometimes anyone who has touched a project still receive notification even if they don't need it
  • Having to manually enter information from other areas
No photo available
  • The only part of FinancialForce that is very frustrating, is that we are unable to edit an invoice after it has been posted. The invoice is permanent and any small error can't be fixed, which means I have to create another invoice. Because of this, we have multiple "discarded" invoices in the system--forever!
Angel Rigsby profile photo

Likelihood to Renew

No score
No answers yet
No answers on this topic
FinancialForce PSA9.0
Based on 3 answers
There is another PSA software program that we have been looking into (DreamFactory) that could potentially replace FinancialForce PSA in our organization. Like FinancialForce PSA, it is cloud based on the force.com platform. Licensing is slightly less than FinancialForce PSA, and the Resource Management tool is far superior to FinancialForce PSA. With that said, our renewal falls in Q4 2014 and I don't foresee us implementing a new system this fiscal year.
Luke Fitzwater profile photo

Usability

No score
No answers yet
No answers on this topic
FinancialForce PSA8.0
Based on 2 answers
From my standpoint, FinancialForce PSA is relatively easy to use. As a System Administrator, I am able to maneuver around the software with ease. As a user of FinancialForce PSA, I am able to input my timecards and expense reports without any issues. I have received very positive and very negative feedback about using FinancialForce PSA, however, from users in other functional roles in my organization.
Luke Fitzwater profile photo

Reliability and Availability

No score
No answers yet
No answers on this topic
FinancialForce PSA9.0
Based on 1 answer
We have maybe had 1-2 outages over 3 years.
No photo available

Performance

No score
No answers yet
No answers on this topic
FinancialForce PSA7.0
Based on 1 answer
Most of the time it is fine. There are peak periods of usage where performance noticably slows down (i.e., Monday mornings when time is due and many reports are being run)
No photo available

Support

No score
No answers yet
No answers on this topic
FinancialForce PSA9.0
Based on 3 answers
Pure customer support is fine and we have not needed much of it that I am aware of.
No photo available

In-Person Training

No answers on this topic
It was fine.
No photo available

Implementation

No score
No answers yet
No answers on this topic
FinancialForce PSA8.0
Based on 1 answer
Appirio did a good job, however, the user team didn’t know enough to make all the right configuration/customization choices. The team focused too much on replicating existing processes vs. reengineering them. In hindsight we should have had deep dive reviews at key milestones and enforced more focus on how the software would operate. We didn’t have access to true best practices expertise. In hindsight, a consultant from the outside would have been helpful to drive this.
No photo available

Alternatives Considered

No answers on this topic
I've evaluated OpenAir and a few others and the main benefit was the easy integration and administration with SFDC.
No photo available

Return on Investment

  • ROI
  • tracking
No photo available
  • As an employee, it's taken something that is typically painful and time-consuming and made it more enjoyable and quick.
Andrew Mishler profile photo

Pricing Details

Actionspace

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details

FinancialForce PSA

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details