What users are saying about
3 Ratings
12 Ratings
3 Ratings
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Score 9.1 out of 101
12 Ratings
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Score 4.5 out of 101

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Likelihood to Recommend

Actionspace

When you have many projects with different people on them Actionspace is well suited to handle that
No photo available

Tenrox

We have discovered over the last few years using Tenrox that we could adapt our needs or processes to fit in the Tenrox box rather than adapting Tenrox to fit in ours completely. I feel like Tenrox would be better suited for a company that has fewer clients and projects over the course of a year, as well as fewer users. We have approximately 350 clients, 21,077 projects in Tenrox at this exact moment (we close projects as we can), 188 active users currently, and 415,635 tasks (some of course assigned to now closed projects).
With this much information hosted through the Tenrox cloud server, we experience increased lag time frequently. This causes a lot of unwanted rejection towards Tenrox in our company.
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Feature Rating Comparison

Project Management

Actionspace
6.9
Tenrox
3.7
Task Management
Actionspace
8.0
Tenrox
3.0
Resource Management
Actionspace
4.0
Tenrox
3.0
Gantt Charts
Actionspace
7.0
Tenrox
8.0
Scheduling
Actionspace
5.0
Tenrox
3.0
Workflow Automation
Actionspace
6.0
Tenrox
2.0
Team Collaboration
Actionspace
6.0
Tenrox
1.0
Support for Agile Methodology
Actionspace
6.0
Tenrox
7.9
Support for Waterfall Methodology
Actionspace
7.0
Tenrox
6.9
Document Management
Actionspace
7.0
Tenrox
2.0
Email integration
Actionspace
7.0
Tenrox
2.0
Mobile Access
Actionspace
8.0
Tenrox
4.5
Timesheet Tracking
Actionspace
9.0
Tenrox
2.0
Change request and Case Management
Actionspace
8.0
Tenrox
5.2
Budget and Expense Management
Actionspace
8.0
Tenrox
1.0

Professional Services Automation

Actionspace
8.0
Tenrox
10.0
Quotes/estimates
Actionspace
8.0
Tenrox
Invoicing
Actionspace
8.0
Tenrox
10.0
Project & financial reporting
Actionspace
8.0
Tenrox
10.0
Integration with accounting software
Actionspace
8.0
Tenrox

Pros

  • User customization for each individual and their responsibilities
  • Great support staff and update capabilities
  • You can see the early stages of the project and see it through in a clean and organized way
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  • We love that our timesheets are pre-populated with all our employee's assigned contracts and we get to control what is on their timesheet as far as funder and contract codes.
  • Tenrox did very well with our integration and getting a timesheet that exports well with our payroll provider.
  • Tenrox has a great email reminder system for when people need to submit or approve timesheets.
Christopher Kramer profile photo

Cons

  • Sometimes anyone who has touched a project still receive notification even if they don't need it
  • Having to manually enter information from other areas
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  • Tax calculation per state tax rules. Tenrox's current capabilities relative to tax codes is extremely limited and we have to do several time-consuming work-arounds in order to apply the tax as needed for our business. What is particularly frustrating about this aspect is that our need is based on tax laws and codes set by states and I feel a financial system should be able to sufficiently structure for legally-defined tax codes.
  • Tenrox Project Planning add-on module. This portion of the system has never worked as seamlessly as you would assume given they were designed to work together. We've run in to many bugs and just oddities over the years. It's very finicky in my experience. We only use TPP for a small portion of our projects - those being our smaller or need to have huge task lists per client naming requirements.
  • (The bad that became the good!) In the past, we have had significant customer-service challenges with Tenrox and then Upland, however over the past several months we have noticed a marked change in this. If we had not previously experienced issues with the customer service, I would not have any issue with the level of service that we are currently receiving. Given the history, I am cautiously optimistic that our current level of customer service will continue. I think our service concerns finally reached the 'right' people and I am reasonably confident the positive changes are here to stay!
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Likelihood to Renew

No score
No answers yet
No answers on this topic
Tenrox7.0
Based on 6 answers
I feel that Tenrox is updating is tool and has promising changes coming in the future bettering the product
Caitlin Hurley profile photo

Usability

No score
No answers yet
No answers on this topic
Tenrox8.0
Based on 1 answer
I feel like if the user interface could combine time and expense for users to be entered on one screen rather than two completely separate locations it would greatly improve usability. If the expense entry process could be improved completely, it would greatly improve the usability as well. Everything else within Tenrox, makes everything very user friendly.
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Support

No score
No answers yet
No answers on this topic
Tenrox9.0
Based on 1 answer
The support team is always very helpful and strives to ensure they have met your needs and corrected your issues in a timely manner. If they need more information or cannot recreate the issue themselves, then they will follow-up to gather the necessary data themselves. They are constantly striving to meet the needs of all users and understand so many different industries and types of environments out there, it is very impressive.
No photo available

Implementation

No score
No answers yet
No answers on this topic
Tenrox9.0
Based on 1 answer
The main thing with implementation is to make sure you have taken full advantage of the "sandbox testing" site that Tenrox provides to you during development. Try out every scenario you can think of, have other people enter information if needed, so that you can make sure you have not missed any big items. If you have the opportunity, roll out implementation to small groups of users. Depending on how your company is set up, I would choose groups that are not all in the same department so that you can address questions across all areas before adding in more users in the next wave of implementation.
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Alternatives Considered

No answers on this topic
The Tenrox software looks and feels older and is not as user friendly! Harvest, for example, is an upgraded version that is easier to track and compile. This is what I'm comparing it to and it's not even close! We only selected Tenrox because it was cheaper and we had a connection in the company with someone at Tenrox to use that platform. We are currently looking for a change.
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Return on Investment

  • ROI
  • tracking
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  • Tenrox helps us focus on the goal of completing and finalizing a project. It helps us keep track of the full project with the end in mind.
  • For the Finance team, it helps us price our products, because they can see how many hours are spent on certain tasks or types of products which can give us a competitive advantage in our sector.
  • Employee focus is key, we know what needs to be done, who needs to do it, and how many hours they should spend on it.
No photo available

Pricing Details

Actionspace

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details

Tenrox

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details