What users are saying about
4 Ratings
16 Ratings
4 Ratings
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Score 5 out of 100
16 Ratings
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Score 5.8 out of 100

Feature Set Ratings

  • Actionspace ranks higher in 1 feature set: Project Management
  • Upland PSA ranks higher in 1 feature set: Professional Services Automation

Project Management

6.9

Actionspace

69%
3.7

Upland PSA

37%
Actionspace ranks higher in 12/14 features

Task Management

8.0
80%
1 Rating
3.0
30%
4 Ratings

Resource Management

4.0
40%
1 Rating
3.0
30%
3 Ratings

Gantt Charts

7.0
70%
1 Rating
8.0
80%
1 Rating

Scheduling

5.0
50%
1 Rating
3.0
30%
2 Ratings

Workflow Automation

6.0
60%
1 Rating
2.0
20%
3 Ratings

Team Collaboration

6.0
60%
1 Rating
1.0
10%
3 Ratings

Support for Agile Methodology

6.0
60%
1 Rating
7.9
79%
2 Ratings

Support for Waterfall Methodology

7.0
70%
1 Rating
6.9
69%
2 Ratings

Document Management

7.0
70%
1 Rating
2.0
20%
3 Ratings

Email integration

7.0
70%
1 Rating
2.0
20%
3 Ratings

Mobile Access

8.0
80%
1 Rating
4.5
45%
2 Ratings

Timesheet Tracking

9.0
90%
1 Rating
2.0
20%
5 Ratings

Change request and Case Management

8.0
80%
1 Rating
5.2
52%
3 Ratings

Budget and Expense Management

8.0
80%
1 Rating
1.0
10%
5 Ratings

Professional Services Automation

8.0

Actionspace

80%
10.0

Upland PSA

100%
Actionspace ranks higher in 2/4 features

Quotes/estimates

8.0
80%
1 Rating
N/A
0 Ratings

Invoicing

8.0
80%
1 Rating
10.0
100%
1 Rating

Project & financial reporting

8.0
80%
1 Rating
10.0
100%
1 Rating

Integration with accounting software

8.0
80%
1 Rating
N/A
0 Ratings

Attribute Ratings

  • Actionspace is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

10.0

Actionspace

100%
1 Rating
1.0

Upland PSA

10%
10 Ratings

Likelihood to Renew

Actionspace

N/A
0 Ratings
7.0

Upland PSA

70%
6 Ratings

Usability

Actionspace

N/A
0 Ratings
8.0

Upland PSA

80%
1 Rating

Support Rating

Actionspace

N/A
0 Ratings
9.0

Upland PSA

90%
2 Ratings

Implementation Rating

Actionspace

N/A
0 Ratings
9.0

Upland PSA

90%
2 Ratings

Likelihood to Recommend

Actionspace

When you have many projects with different people on them Actionspace is well suited to handle that
Read full review

Upland Software

We have discovered over the last few years using Tenrox that we could adapt our needs or processes to fit in the Tenrox box rather than adapting Tenrox to fit in ours completely. I feel like Tenrox would be better suited for a company that has fewer clients and projects over the course of a year, as well as fewer users. We have approximately 350 clients, 21,077 projects in Tenrox at this exact moment (we close projects as we can), 188 active users currently, and 415,635 tasks (some of course assigned to now closed projects).
With this much information hosted through the Tenrox cloud server, we experience increased lag time frequently. This causes a lot of unwanted rejection towards Tenrox in our company.
Read full review

Pros

Actionspace

  • User customization for each individual and their responsibilities
  • Great support staff and update capabilities
  • You can see the early stages of the project and see it through in a clean and organized way
Read full review

Upland Software

  • We love that our timesheets are pre-populated with all our employee's assigned contracts and we get to control what is on their timesheet as far as funder and contract codes.
  • Tenrox did very well with our integration and getting a timesheet that exports well with our payroll provider.
  • Tenrox has a great email reminder system for when people need to submit or approve timesheets.
Read full review

Cons

Actionspace

  • Sometimes anyone who has touched a project still receive notification even if they don't need it
  • Having to manually enter information from other areas
Read full review

Upland Software

  • Tax calculation per state tax rules. Tenrox's current capabilities relative to tax codes is extremely limited and we have to do several time-consuming work-arounds in order to apply the tax as needed for our business. What is particularly frustrating about this aspect is that our need is based on tax laws and codes set by states and I feel a financial system should be able to sufficiently structure for legally-defined tax codes.
  • Tenrox Project Planning add-on module. This portion of the system has never worked as seamlessly as you would assume given they were designed to work together. We've run in to many bugs and just oddities over the years. It's very finicky in my experience. We only use TPP for a small portion of our projects - those being our smaller or need to have huge task lists per client naming requirements.
  • (The bad that became the good!) In the past, we have had significant customer-service challenges with Tenrox and then Upland, however over the past several months we have noticed a marked change in this. If we had not previously experienced issues with the customer service, I would not have any issue with the level of service that we are currently receiving. Given the history, I am cautiously optimistic that our current level of customer service will continue. I think our service concerns finally reached the 'right' people and I am reasonably confident the positive changes are here to stay!
Read full review

Pricing Details

Actionspace

Starting Price

$0

Editions & Modules

Actionspace editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Upland PSA

    Starting Price

    $15 per month

    Editions & Modules

    Upland PSA editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Actionspace

      No answers on this topic

      Upland Software

      I am not in charge of renewing the Tenrox contract. However, if it was up to me, I would renew in a heartbeat. Tenrox is an asset to our organization and it keeps us focused. I am not aware of other products similar to Tenrox that provide the depth that they do.
      Read full review

      Usability

      Actionspace

      No answers on this topic

      Upland Software

      I feel like if the user interface could combine time and expense for users to be entered on one screen rather than two completely separate locations it would greatly improve usability. If the expense entry process could be improved completely, it would greatly improve the usability as well. Everything else within Tenrox, makes everything very user friendly.
      Read full review

      Support Rating

      Actionspace

      No answers on this topic

      Upland Software

      The support team is always very helpful and strives to ensure they have met your needs and corrected your issues in a timely manner. If they need more information or cannot recreate the issue themselves, then they will follow-up to gather the necessary data themselves. They are constantly striving to meet the needs of all users and understand so many different industries and types of environments out there, it is very impressive.
      Read full review

      Implementation Rating

      Actionspace

      No answers on this topic

      Upland Software

      The main thing with implementation is to make sure you have taken full advantage of the "sandbox testing" site that Tenrox provides to you during development. Try out every scenario you can think of, have other people enter information if needed, so that you can make sure you have not missed any big items. If you have the opportunity, roll out implementation to small groups of users. Depending on how your company is set up, I would choose groups that are not all in the same department so that you can address questions across all areas before adding in more users in the next wave of implementation.
      Read full review

      Alternatives Considered

      Actionspace

      No answers on this topic

      Upland Software

      The Tenrox software looks and feels older and is not as user friendly! Harvest, for example, is an upgraded version that is easier to track and compile. This is what I'm comparing it to and it's not even close! We only selected Tenrox because it was cheaper and we had a connection in the company with someone at Tenrox to use that platform. We are currently looking for a change.
      Read full review

      Return on Investment

      Actionspace

      No answers on this topic

      Upland Software

      • Increased time tracking accuracy
      • Provide accurate detail to corporate auditors for time spent on projects that can be capitalized
      • increased awareness of project pain points and successes
      Read full review

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