What users are saying about

Actionspace

3 Ratings

WORKetc

Top Rated
46 Ratings

Actionspace

3 Ratings
Score 9 out of 101

WORKetc

Top Rated
46 Ratings
Score 7.8 out of 101

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Likelihood to Recommend

Actionspace

When you have many projects with different people on them Actionspace is well suited to handle that
No photo available

WORKetc

If you really do a lot of retainer type billing it may be an issue for you. But, if you bill time and materials or flat fees for products and services it should be fine.If you use Google Apps fully WORKetc is a great tool. I know it works with other email solutions but the GApps integration is outstanding.If your team is spread out in multiple locations, the management tools keep things moving. It works fine if you are all in one room but it really shines if you don't work in the same physical location.If you don't like working in the cloud and what that entails you will have a problem with it. But, if you fine with the cloud it has virtually no management required. If you can't be patient waiting for new features and handle the transparency they share on why things take time, you shouldn't use the tool.
Donna Grindle, CHPSE, CHPC profile photo

Feature Rating Comparison

Project Management

Actionspace
6.9
WORKetc
Task Management
Actionspace
8.0
WORKetc
Resource Management
Actionspace
4.0
WORKetc
Gantt Charts
Actionspace
7.0
WORKetc
Scheduling
Actionspace
5.0
WORKetc
Workflow Automation
Actionspace
6.0
WORKetc
Team Collaboration
Actionspace
6.0
WORKetc
Support for Agile Methodology
Actionspace
6.0
WORKetc
Support for Waterfall Methodology
Actionspace
7.0
WORKetc
Document Management
Actionspace
7.0
WORKetc
Email integration
Actionspace
7.0
WORKetc
Mobile Access
Actionspace
8.0
WORKetc
Timesheet Tracking
Actionspace
9.0
WORKetc
Change request and Case Management
Actionspace
8.0
WORKetc
Budget and Expense Management
Actionspace
8.0
WORKetc

Professional Services Automation

Actionspace
8.0
WORKetc
Quotes/estimates
Actionspace
8.0
WORKetc
Invoicing
Actionspace
8.0
WORKetc
Project & financial reporting
Actionspace
8.0
WORKetc
Integration with accounting software
Actionspace
8.0
WORKetc

Sales Force Automation

Actionspace
WORKetc
7.9
Customer data management / contact management
Actionspace
WORKetc
8.6
Workflow management
Actionspace
WORKetc
8.1
Opportunity management
Actionspace
WORKetc
7.9
Integration with email client (e.g., Outlook or Gmail)
Actionspace
WORKetc
8.0
Contract management
Actionspace
WORKetc
7.3
Quote & order management
Actionspace
WORKetc
8.0
Interaction tracking
Actionspace
WORKetc
7.8
Channel / partner relationship management
Actionspace
WORKetc
7.3

Customer Service & Support

Actionspace
WORKetc
8.2
Case management
Actionspace
WORKetc
8.9
Call center management
Actionspace
WORKetc
7.3
Help desk management
Actionspace
WORKetc
8.5

Marketing Automation

Actionspace
WORKetc
7.2
Lead management
Actionspace
WORKetc
7.6
Email marketing
Actionspace
WORKetc
6.8

CRM Project Management

Actionspace
WORKetc
8.2
Task management
Actionspace
WORKetc
8.7
Billing and invoicing management
Actionspace
WORKetc
8.0
Reporting
Actionspace
WORKetc
7.8

CRM Reporting & Analytics

Actionspace
WORKetc
7.3
Pipeline visualization
Actionspace
WORKetc
7.4
Customizable reports
Actionspace
WORKetc
7.2

Customization

Actionspace
WORKetc
8.0
Custom fields
Actionspace
WORKetc
8.4
Custom objects
Actionspace
WORKetc
8.2
API for custom integration
Actionspace
WORKetc
7.4

Security

Actionspace
WORKetc
9.0
Single sign-on capability
Actionspace
WORKetc
9.1
Role-based user permissions
Actionspace
WORKetc
8.8

Social CRM

Actionspace
WORKetc
7.3
Social data
Actionspace
WORKetc
7.3

Platform

Actionspace
WORKetc
7.5
Mobile access
Actionspace
WORKetc
7.5

Pros

  • User customization for each individual and their responsibilities
  • Great support staff and update capabilities
  • You can see the early stages of the project and see it through in a clean and organized way
No photo available
  • It is most useable through a full web browser on your computer. but it also has great smartphone app which is just having a major upgrade. I am currently beta testing it and it will transform my ability to keep things up to date while on the go.
  • It has a great sales leads modules which makes it really easy to see the volume and value of leads at each stage of the sales process.
  • It gives simple visibility on project progress, both percentage completion and financially.
Ian Nicholson profile photo

Cons

  • Sometimes anyone who has touched a project still receive notification even if they don't need it
  • Having to manually enter information from other areas
No photo available
  • The one key issue that it doesn't solve is resource utilisation. You are able to add the number of hours that each "to do" will take but you can't allocate that to an employee and then aggregate all that up to show how much capacity you are using or have left.
  • One if its great benefits is its flexibility but that is also a drawback because there are multiple ways to do the same thing. This means that to ensure consistency across all employees having your own business procedures on how to use WORKetc is vital.
  • Some of the financial processes don't fully reflect UK practice currently. For instance it doesn't deal with VAT on expenditure well. However we have been assured that this is being resolved.
Ian Nicholson profile photo

Likelihood to Renew

No score
No answers yet
No answers on this topic
WORKetc8.2
Based on 30 answers
Once you've used it, you'll understand! It's a game-changer. It's like putting in your fourth batter with bases loaded. WORKetc knocks CRMs out of the park, and will revolutionize the way you run your company. We've used it for 3 or 4 years now, and we can't imagine going without it.
Michal Brenneman-Wahli profile photo

Usability

No score
No answers yet
No answers on this topic
WORKetc8.2
Based on 5 answers
My staff hates it, our clients require transparency and you manual have to enter notes, billing is horrific, as it does not subtotal by type - so as a T&M shop there is no way to easily see how much was spent to each matter or service type.
Marc Korody profile photo

Reliability and Availability

No score
No answers yet
No answers on this topic
WORKetc9.1
Based on 3 answers
It never let me down. The support team never let me down.
Runy Calmera profile photo

Performance

No score
No answers yet
No answers on this topic
WORKetc8.2
Based on 4 answers
WORKetc compares well in regards to speed and reliability to other cloud-based products we use such as Google for Work. Compared to our old in-house based CRM, it is a superstar; faster, more reliable and easily run on a variety of browsers and smart phones. The program loads fast as do data screens for contacts, projects, invoices and more
William Mullane profile photo

Support

No score
No answers yet
No answers on this topic
WORKetc8.2
Based on 5 answers
Work[etc] is always quick to help, easy to talk to or communicate with, and they know what they're doing. Problems simply seem to go away.
Michal Brenneman-Wahli profile photo

Online Training

No score
No answers yet
No answers on this topic
WORKetc8.2
Based on 2 answers
They know their stuff. They listen to your use cases. They get back to you.
Runy Calmera profile photo

Implementation

No score
No answers yet
No answers on this topic
WORKetc9.1
Based on 2 answers
The implementation of the system was fairly easy. Because of our previous experience with a similar system, we were ready and working on the product as soon as we announced the switch. The system also allowed us to simplify our processes by integrating timesheets and project management directly into our CMS.
Jonathan Hickman profile photo

Alternatives Considered

No answers on this topic
After the Great Recession, I wanted to reduce the complex system of non-interoperable programs we were using. The idea of one simple, comprehensive system (coupled with Google Apps, that is) appealed to me a great deal. The accountability and documentation features are a very pleasant, very large PLUS. We have yet to tap into anywhere near the complete functionality WORK[etc] offers! We used NetSuite for a while, but it was far more complex, less user-friendly, and cost a bloody fortune.
Keith Klein profile photo

Scalability

No score
No answers yet
No answers on this topic
WORKetc8.2
Based on 2 answers
Everything is related. You can scale up your team rapidly.
Runy Calmera profile photo

Return on Investment

  • ROI
  • tracking
No photo available
  • Positive ROI, being cloud based and simple to use. Work{etc} has saved us 10-20% in time versus our old CRM
Sam Goodwin profile photo

Pricing Details

Actionspace

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Actionspace Editions & Modules
Actionspace
Additional Pricing Details

WORKetc

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
WORKetc Editions & Modules
WORKetc
Edition
Starter Edition
$781
Team
$1952
Foundations
$3953
1. Per Month for up to 2 Users
2. Per month for up to 3 Users (Each extra user + $49/month)
3. Per month for up to 5 Users (Each extra user + $59/month)
Additional Pricing Details