What users are saying about
3 Ratings
47 Ratings
3 Ratings
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Score 9.2 out of 101
47 Ratings
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Score 7.6 out of 101

Likelihood to Recommend

Actionspace

When you have many projects with different people on them Actionspace is well suited to handle that
No photo available

WORKetc

If you are looking for a way to organize customer data and projects across regions, then WORK[etc] will get the job done. For our company, the country is divided into 3 regions and each region has a team of workers in charge of providing ongoing support services to that region. WORK[etc] has organized our company exponentially and given us a solid database to pull from to ensure we're meeting contractual requirements, providing timely deliverables and staying ahead of the game. Because I only work in a service industry, I don't know if WORK[etc] would be appropriate for product based companies, However, if you were offering anything [product or service] that required online support, the system will function well.
Melissa Bailey profile photo

Feature Rating Comparison

Project Management

Actionspace
6.9
WORKetc
Task Management
Actionspace
8.0
WORKetc
Resource Management
Actionspace
4.0
WORKetc
Gantt Charts
Actionspace
7.0
WORKetc
Scheduling
Actionspace
5.0
WORKetc
Workflow Automation
Actionspace
6.0
WORKetc
Team Collaboration
Actionspace
6.0
WORKetc
Support for Agile Methodology
Actionspace
6.0
WORKetc
Support for Waterfall Methodology
Actionspace
7.0
WORKetc
Document Management
Actionspace
7.0
WORKetc
Email integration
Actionspace
7.0
WORKetc
Mobile Access
Actionspace
8.0
WORKetc
Timesheet Tracking
Actionspace
9.0
WORKetc
Change request and Case Management
Actionspace
8.0
WORKetc
Budget and Expense Management
Actionspace
8.0
WORKetc

Professional Services Automation

Actionspace
8.0
WORKetc
Quotes/estimates
Actionspace
8.0
WORKetc
Invoicing
Actionspace
8.0
WORKetc
Project & financial reporting
Actionspace
8.0
WORKetc
Integration with accounting software
Actionspace
8.0
WORKetc

Sales Force Automation

Actionspace
WORKetc
7.9
Customer data management / contact management
Actionspace
WORKetc
8.6
Workflow management
Actionspace
WORKetc
8.3
Opportunity management
Actionspace
WORKetc
7.9
Integration with email client (e.g., Outlook or Gmail)
Actionspace
WORKetc
7.9
Contract management
Actionspace
WORKetc
7.3
Quote & order management
Actionspace
WORKetc
8.1
Interaction tracking
Actionspace
WORKetc
7.8
Channel / partner relationship management
Actionspace
WORKetc
7.3

Customer Service & Support

Actionspace
WORKetc
8.3
Case management
Actionspace
WORKetc
9.0
Call center management
Actionspace
WORKetc
7.3
Help desk management
Actionspace
WORKetc
8.6

Marketing Automation

Actionspace
WORKetc
7.3
Lead management
Actionspace
WORKetc
7.6
Email marketing
Actionspace
WORKetc
7.0

CRM Project Management

Actionspace
WORKetc
8.2
Task management
Actionspace
WORKetc
8.8
Billing and invoicing management
Actionspace
WORKetc
7.9
Reporting
Actionspace
WORKetc
7.9

CRM Reporting & Analytics

Actionspace
WORKetc
7.3
Pipeline visualization
Actionspace
WORKetc
7.5
Customizable reports
Actionspace
WORKetc
7.2

Customization

Actionspace
WORKetc
8.0
Custom fields
Actionspace
WORKetc
8.4
Custom objects
Actionspace
WORKetc
8.2
API for custom integration
Actionspace
WORKetc
7.4

Security

Actionspace
WORKetc
9.0
Single sign-on capability
Actionspace
WORKetc
9.1
Role-based user permissions
Actionspace
WORKetc
8.9

Social CRM

Actionspace
WORKetc
7.3
Social data
Actionspace
WORKetc
7.3

Platform

Actionspace
WORKetc
7.5
Mobile access
Actionspace
WORKetc
7.5

Pros

Actionspace

  • User customization for each individual and their responsibilities
  • Great support staff and update capabilities
  • You can see the early stages of the project and see it through in a clean and organized way
No photo available

WORKetc

  • Mobile app is great, very responsive, I have yet to have it crash on me.
  • Timesheets are an amazing organizational tool.
  • The customer portal allows us to support a private market without giving away trade secrets online.
Jaymes Baker profile photo

Cons

Actionspace

  • Sometimes anyone who has touched a project still receive notification even if they don't need it
  • Having to manually enter information from other areas
No photo available

WORKetc

  • Zapier integration
  • Automated process management
  • User interface in the Ipad/iphone convention
Runy Calmera profile photo

Likelihood to Renew

Actionspace

No score
No answers yet
No answers on this topic

WORKetc

WORKetc 8.2
Based on 30 answers
No software can keep up with the on going upgrading that WORKetc adjusts to in the market today.
Robbie Crenshaw profile photo

Usability

Actionspace

No score
No answers yet
No answers on this topic

WORKetc

WORKetc 8.2
Based on 5 answers
They let you do your work.
Runy Calmera profile photo

Reliability and Availability

Actionspace

No score
No answers yet
No answers on this topic

WORKetc

WORKetc 9.1
Based on 3 answers
It never let me down. The support team never let me down.
Runy Calmera profile photo

Performance

Actionspace

No score
No answers yet
No answers on this topic

WORKetc

WORKetc 8.2
Based on 4 answers
They load quickly. Recently I have had an issue ( I still have) where when I click on the WE logo in Google mail there is a step between. That is an error. Needs to be picked up. Will report to support.
Runy Calmera profile photo

Support

Actionspace

No score
No answers yet
No answers on this topic

WORKetc

WORKetc 8.2
Based on 5 answers
While I have not had much trouble at all with the product, the only time I have had questions, they were available and answered my question quickly and accurately.
Jonathan Hickman profile photo

Online Training

Actionspace

No score
No answers yet
No answers on this topic

WORKetc

WORKetc 8.2
Based on 2 answers
They know their stuff. They listen to your use cases. They get back to you.
Runy Calmera profile photo

Implementation

Actionspace

No score
No answers yet
No answers on this topic

WORKetc

WORKetc 9.1
Based on 2 answers
The implementation of the system was fairly easy. Because of our previous experience with a similar system, we were ready and working on the product as soon as we announced the switch. The system also allowed us to simplify our processes by integrating timesheets and project management directly into our CMS.
Jonathan Hickman profile photo

Alternatives Considered

Actionspace

No answers on this topic

WORKetc

WORKetc is much better because it is integrated with a number of key modules that we use all the time. It's also proven to be very robust in its operation and search facility of managing over 4000 contacts. We also like it because it provides a great level of certainty that projects are being delivered along Gantt chart based deliverables.
Stan Zaslavsky ★ 3D Visuals for Projects profile photo

Scalability

Actionspace

No score
No answers yet
No answers on this topic

WORKetc

WORKetc 8.2
Based on 2 answers
Everything is related. You can scale up your team rapidly.
Runy Calmera profile photo

Return on Investment

Actionspace

  • ROI
  • tracking
No photo available

WORKetc

  • Our billing process has been streamlined.
  • Managing projects and reviewing timelines is much improved
  • Timesheet management and submission has improved.
David McGarry profile photo

Pricing Details

Actionspace

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Actionspace Editions & Modules

Actionspace
Additional Pricing Details

WORKetc

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

WORKetc Editions & Modules

WORKetc
Edition
Starter Edition
$781
Team
$1952
Foundations
$3953
1. Per Month for up to 2 Users
2. Per month for up to 3 Users (Each extra user + $49/month)
3. Per month for up to 5 Users (Each extra user + $59/month)
Additional Pricing Details

Add comparison