What users are saying about
34 Ratings
46 Ratings
34 Ratings
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Score 8.2 out of 100
46 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.5 out of 100

Feature Set Ratings

  • ActiveCollab ranks higher in 1 feature set: Project Management
  • OpenAir PSA ranks higher in 1 feature set: Professional Services Automation

Project Management

7.4

ActiveCollab

74%
7.3

OpenAir PSA

73%
ActiveCollab ranks higher in 10/14 features

Task Management

9.0
90%
11 Ratings
8.0
80%
15 Ratings

Resource Management

7.0
70%
7 Ratings
7.5
75%
15 Ratings

Gantt Charts

8.8
88%
6 Ratings
8.0
80%
9 Ratings

Scheduling

6.3
63%
10 Ratings
6.0
60%
12 Ratings

Workflow Automation

7.0
70%
1 Rating
6.0
60%
9 Ratings

Team Collaboration

8.0
80%
12 Ratings
8.0
80%
12 Ratings

Support for Agile Methodology

7.0
70%
7 Ratings
6.0
60%
7 Ratings

Support for Waterfall Methodology

7.0
70%
1 Rating
7.0
70%
8 Ratings

Document Management

8.1
81%
7 Ratings
8.5
85%
6 Ratings

Email integration

8.4
84%
8 Ratings
7.0
70%
9 Ratings

Mobile Access

3.0
30%
9 Ratings
7.5
75%
12 Ratings

Timesheet Tracking

9.9
99%
8 Ratings
7.0
70%
14 Ratings

Change request and Case Management

8.8
88%
7 Ratings
8.0
80%
10 Ratings

Budget and Expense Management

5.9
59%
6 Ratings
7.5
75%
14 Ratings

Professional Services Automation

7.5

ActiveCollab

75%
8.6

OpenAir PSA

86%
OpenAir PSA ranks higher in 4/4 features

Quotes/estimates

6.9
69%
7 Ratings
8.0
80%
5 Ratings

Invoicing

6.9
69%
6 Ratings
9.0
90%
7 Ratings

Project & financial reporting

8.4
84%
6 Ratings
8.5
85%
9 Ratings

Integration with accounting software

7.9
79%
4 Ratings
9.0
90%
7 Ratings

Attribute Ratings

  • ActiveCollab is rated higher in 1 area: Support Rating
  • OpenAir PSA is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.0

ActiveCollab

80%
12 Ratings
8.5

OpenAir PSA

85%
20 Ratings

Likelihood to Renew

ActiveCollab

N/A
0 Ratings
8.2

OpenAir PSA

82%
7 Ratings

Usability

ActiveCollab

N/A
0 Ratings
9.4

OpenAir PSA

94%
4 Ratings

Availability

ActiveCollab

N/A
0 Ratings
10.0

OpenAir PSA

100%
6 Ratings

Performance

ActiveCollab

N/A
0 Ratings
9.0

OpenAir PSA

90%
6 Ratings

Support Rating

7.1

ActiveCollab

71%
6 Ratings
5.5

OpenAir PSA

55%
12 Ratings

In-Person Training

ActiveCollab

N/A
0 Ratings
10.0

OpenAir PSA

100%
2 Ratings

Implementation Rating

ActiveCollab

N/A
0 Ratings
10.0

OpenAir PSA

100%
4 Ratings

Configurability

ActiveCollab

N/A
0 Ratings
8.0

OpenAir PSA

80%
2 Ratings

Ease of integration

ActiveCollab

N/A
0 Ratings
10.0

OpenAir PSA

100%
2 Ratings

Product Scalability

ActiveCollab

N/A
0 Ratings
10.0

OpenAir PSA

100%
2 Ratings

Vendor post-sale

ActiveCollab

N/A
0 Ratings
10.0

OpenAir PSA

100%
2 Ratings

Vendor pre-sale

ActiveCollab

N/A
0 Ratings
10.0

OpenAir PSA

100%
2 Ratings

Likelihood to Recommend

ActiveCollab

Scenarios where ActiveCollab works well 1) ActiveCollab works well for small teams specifically T&M teams.Its invoicing feature is unique & can make your life easy. 2) It is very easy to use & posses good range of filters like on the task list, we can drag/drop tasks, Filter by assignee's,
tasks lists, due dates, or completed tasks. 3) It has some simple but awesome features like when you're in
the middle of writing something i.e a comment on story and get interrupted,
it retains what you wrote. 4) It allows you to tag team members in threads of comments to grab their attention, its really needed when teams are distributed. Thus helping team members to collaborate easily & stay on same page. 5) It integrates pretty well with other web apps like quickbooks , Slack, Trello, HubSpot, Zapier etc Scenarios where ActiveCollab did not work well 1) Tasks can not have multiple assignee's here so if two members are working on same task it did not allow you to reflect that. 2) Sorting capability is not their under invoicing 3) It did not work well for larger teams 4) Search option is not very detailed & you may end up wasting lot of time searching one particular bug or issue.












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NetSuite

This product is well suited for an organization that is focused on client services, project delivery, time tracking, expense reporting, and revenue recognition. From a pure project management perspective, this product is not as feature rich as say Microsoft Project Server. For organizations that are looking for detailed complex project plan and resource management (along with resource leveling, etc.), this is probably not the best suited product
Read full review

Pros

ActiveCollab

  • Great for project and task assignments, project workflow and communications.
  • Solid web-based platform that doesn't require software downloads, also includes great mobile platform.
  • Great reporting tools for managing billing, estimating, project workflow and other essential project details.
  • Allows for both the agency and its clients to interact on a single platform using role-specific permissions.
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NetSuite

  • Netsuite OpenAir PSA is highly configurable and has a large ecosystem of assets to work with.
  • Tasks are easily designed to automate processes in your business workflow.
  • OpenAir is designed in such a way that it can communicate and receive information from external systems without having to re-engineer your systems to make them work if you are following standard business practice.
Read full review

Cons

ActiveCollab

  • Does not maintain default categories for tasks
  • Makes information difficult to share with others not on AC
  • Relies on other people to track their time correctly in categories for estimates
  • Mobile app is very hard to use and not user-friendly if you are working with multiple projects
Read full review

NetSuite

  • Compared to QuickArrow, setting up reports to reflect the data accurately seemed to require a bit more consultant time and collaboration. Getting the numbers correct is essential, so budget extra time for this iniative. We also learned that certain calculations can not be displayed in the executive dashboards. Ask these questions upfront to ensure your dashboards are complete for your needs (again, working backwards in the preparation stages).
  • Compared to QuickArrow, NetSuite OpenAir PSA falls short in the resource management capabilities. UI, flexibility, and scheduling options all could be improved. This is on their roadmap, timeline yet to be defined. Scheduling is vitally important to our company and this is THE area where we feel is the applications weakest. However, the application does provide everything critical to scheduling and provided the elements we needed in order to be successful. We altered our scheduling process accordingly.
  • During our System Administration 3 day online training, when a question was asked about detailed functionality, sometimes the trainer would share..."Yes, OpenAir has a configuration for that. Just inquire with your consultant and they can flip that flag in your instance." The responsibility for obtaining these special application configurations was placed on the System Admin [in training] to ask and to take notes. If your company needs the application to work a certain way, speak up and ask your OA consultant. There seems to be MANY flags that can be flipped in the background to allow for the system to meet your needs. My complaint is that these are not published, rather made available if one inquires.
  • OpenAir is able to generate invoices directly and we strongly encourage using this feature to keep everything housed under one application. However, this did not work for our organization and we leveraged a financial integration. A bit of a pioneer integrating with Softrax -- the integration works well, however is quite fragile. We do receive appropriate support when needed, but would prefer the integration to be a bit more stable. We recommend integrating with their stated supported financial systems, as staying the course will likely net a more stable integration.
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Pricing Details

ActiveCollab

Starting Price

$7 per member/per month

Editions & Modules

ActiveCollab editions and modules pricing
EditionModules
Self-Hosted Plan$999.001
ActiveCollab Project Management$7.002

Footnotes

  1. license
  2. per member/per month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

Optional $6.25

Additional Details

OpenAir PSA

Starting Price

Editions & Modules

OpenAir PSA editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    ActiveCollab

    No answers on this topic

    NetSuite

    It all depends. We are still looking at moving our consultants to Oracle PAC, in order to get our financial systems in line (we use Oracle Financials currently). We are feeling a lot of pain with integration and segmented systems.

    Ultimately,it depends on how much pain is felt there. OpenAir has given us a path to follow on from QuickArrow. I foresee either moving onto Oracle PAC by end of calendar, or staying on OpenAir.

    OpenAir to Oracle integration is not easy. From a reporting and process perspective, there’s been pain from being in different systems
    Read full review

    Usability

    ActiveCollab

    No answers on this topic

    NetSuite

    In this day and age I should not have to read a manual to understand a product. It should be intuitive to administrate and perform basic tasks. It feels like a ton of intelligence was poured into making OpenAir feature rich but no where near as much attention was given to the user experience.
    Read full review

    Reliability and Availability

    ActiveCollab

    No answers on this topic

    NetSuite

    The system up time was reliable and that was never anything we ever had any concerns/issues with.
    Read full review

    Performance

    ActiveCollab

    No answers on this topic

    NetSuite

    The performance was acceptable. If you had a very large data set you were working with it might take a little longer, but within reason.
    Read full review

    Support Rating

    ActiveCollab

    We have not required support for ActiveCollab as it works pretty seamlessly. We didn't have any issues with using the platform or with any billing issues. The self-service aspect of the platform is robust and easy to navigate so we have not encountered any errors that required assistance from the support team.
    Read full review

    NetSuite

    As an admin, I've had more contact with OA support than most. I've found their response to tickets typically timely and helpful, however many of the responses to tickets are "we will file an enhancement request" and then I never hear about it again. So not terrible, but not a very fulfilling experience.
    Read full review

    In-Person Training

    ActiveCollab

    No answers on this topic

    NetSuite

    Very knowledgeable and able to articulate how other customers configured the solution to meet their needs as well as the best practices they recommended.
    Read full review

    Online Training

    ActiveCollab

    No answers on this topic

    NetSuite

    We did a 3 day online remote course back in April. NetSuite prefers training to occur before migration. We went over the functionality of tool and three months later we migrated. Personally, I didn’t find it that beneficial. Certain parts of it were beneficial as they applied to me – talked a lot about invoicing capabilities that didn’t apply to me. They also have knowledge base / e-learning assets, but I haven’t referred to them
    Read full review

    Implementation Rating

    ActiveCollab

    No answers on this topic

    NetSuite

    It went fine. Everything came over the way we wanted. In addition to migrating the current projects we wanted to migrate historical data – did that seamlessly. The finished product looked pretty good – just needed to tweak – and they helped us with that
    Read full review

    Alternatives Considered

    ActiveCollab

    ActiveCollab is easier to use and simpler in its setup. It has the right mix of features and simplicity. It's also project-oriented which is important for our workflow. Other tools are often too task-oriented, making it hard to track projects. Overall, ActiveCollab has a great mix of simplicity with good features.
    Read full review

    NetSuite

    OpenAir accurately reflects changes in real-time as well as lends itself to see where a draw is at, when payment is expected and what percentage of the contract has been billed or approved to date. This helps with project billing and tracking as well as cash flow. Quickbooks lacks the ability to show progress draws, approved changes, and pending changes on a given project where OpenAir excels.
    Read full review

    Scalability

    ActiveCollab

    No answers on this topic

    NetSuite

    Once the system is setup, it's easy to manage and maintain.
    Read full review

    Return on Investment

    ActiveCollab

    • Allows our team to stay organized and keep conversations on tasks.
    • The To-Do List email every morning helps me mentally prepare and know exactly what I should be doing as soon as I start work.
    • Powerful and useful integrations save lots of time (Google Drive, Slack, Dropbox, Zapier and more!).
    Read full review

    NetSuite

    • It covers our requirements for time tracking and project/resource management better than the previous solution we used.
    • Project managers are happier having this tool for their job and also because it is running on the cloud as opposed to running on-prem.
    • It doesn't help in any way improving the "chasing" of the people that don't submit their time-sheets in time. This one stayed the same as before.
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    Screenshots

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