35 Reviews and Ratings
9 Reviews and Ratings
Scenarios where ActiveCollab works well 1) ActiveCollab works well for small teams specifically T&M teams.Its invoicing feature is unique & can make your life easy. 2) It is very easy to use & posses good range of filters like on the task list, we can drag/drop tasks, Filter by assignee's,tasks lists, due dates, or completed tasks. 3) It has some simple but awesome features like when you're inthe middle of writing something i.e a comment on story and get interrupted,it retains what you wrote. 4) It allows you to tag team members in threads of comments to grab their attention, its really needed when teams are distributed. Thus helping team members to collaborate easily & stay on same page. 5) It integrates pretty well with other web apps like quickbooks , Slack, Trello, HubSpot, Zapier etc Scenarios where ActiveCollab did not work well 1) Tasks can not have multiple assignee's here so if two members are working on same task it did not allow you to reflect that. 2) Sorting capability is not their under invoicing 3) It did not work well for larger teams 4) Search option is not very detailed & you may end up wasting lot of time searching one particular bug or issue. Incentivized
[It's] well suited for cloud support applications as there's no installation or maintenance required.
Great for project and task assignments, project workflow and communications.Solid web-based platform that doesn't require software downloads, also includes great mobile platform.Great reporting tools for managing billing, estimating, project workflow and other essential project details.Allows for both the agency and its clients to interact on a single platform using role-specific permissions.Incentivized
Ticketing is very fast & easyTracking time is fast
It isn't possible to set members of staff as part time, so if someone is unavailable on certain days you must manually enter them as OOO every single day that they are not in, that other teammates work. Hours also can't be edited individually - everyone is treated as working the same hours in a day, rendering capacity planner useless for flexi working teamsSubtasks cannot be assigned their own hours and deadlines, meaning the To Do list view can't be seen in actual date order and capacity planner does not reflect all time allocated to an individual's schedule unless every task is set up as a separate task rather than subtaskThere is no way to see all tasks of a certain type across multiple campaigns (e.g all copywriting tasks vs all technical tasks) - support team suggested exporting data and making spreadsheetsKanban view isn't available for people's own task lists ('board' view here shows a list)Not possible to have one task be assigned to more than one personNotifications are not sent when tasks are updated, so you have to leave comments and tag people each time
Its ability to switch between tickets, assets, etc., is a little clunky. A static menu bar would be helpful.The ability to see the latest update in the ticket view.Incentivized
We have not required support for ActiveCollab as it works pretty seamlessly. We didn't have any issues with using the platform or with any billing issues. The self-service aspect of the platform is robust and easy to navigate so we have not encountered any errors that required assistance from the support team.Incentivized
ActiveCollab is easier to use and simpler in its setup. It has the right mix of features and simplicity. It's also project-oriented which is important for our workflow. Other tools are often too task-oriented, making it hard to track projects. Overall, ActiveCollab has a great mix of simplicity with good features.Incentivized
When looking for solutions for our business, I personally looked at Aautotask. I am not the decision maker so I don't know what my boss looked at in full. Autotask seems good. It looked like it got a bit complicated and may be for very large enterprise customers. Just lots of features that we don't need.
Allows our team to stay organized and keep conversations on tasks.The To-Do List email every morning helps me mentally prepare and know exactly what I should be doing as soon as I start work.Powerful and useful integrations save lots of time (Google Drive, Slack, Dropbox, Zapier and more!).Incentivized
As a single freelance consultant Sherpadesk has exceptional ROI because it's free but if my company had more support people I would definetly go with SherpaDesk again.