What users are saying about
33 Ratings
5 Ratings
33 Ratings
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Score 8 out of 100
5 Ratings
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Score 9.7 out of 100

Likelihood to Recommend

ActiveCollab

Scenarios where ActiveCollab works well1) ActiveCollab works well for small teams specifically T&M teams.Its invoicing feature is unique & can make your life easy.2) It is very easy to use & posses good range of filters like on the task list, we can drag/drop tasks, Filter by assignee's,
tasks lists, due dates, or completed tasks. 3) It has some simple but awesome features like when you're in
the middle of writing something i.e a comment on story and get interrupted,
it retains what you wrote.4) It allows you to tag team members in threads of comments to grab their attention, its really needed when teams are distributed. Thus helping team members to collaborate easily & stay on same page.5) It integrates pretty well with other web apps like quickbooks , Slack, Trello, HubSpot, Zapier etcScenarios where ActiveCollab did not work well1) Tasks can not have multiple assignee's here so if two members are working on same task it did not allow you to reflect that.2) Sorting capability is not their under invoicing3) It did not work well for larger teams4) Search option is not very detailed & you may end up wasting lot of time searching one particular bug or issue.












Sourav Singla ,Safe Agilist, CSP,  ICP-ACC, CSM, CSPO, SSM, LSSG | TrustRadius Reviewer

SherpaDesk

[It's] well suited for cloud support applications as there's no installation or maintenance required.
Cengiz Ucar | TrustRadius Reviewer

Feature Rating Comparison

Project Management

ActiveCollab
7.9
SherpaDesk
Task Management
ActiveCollab
8.3
SherpaDesk
Resource Management
ActiveCollab
7.0
SherpaDesk
Gantt Charts
ActiveCollab
8.8
SherpaDesk
Scheduling
ActiveCollab
6.3
SherpaDesk
Workflow Automation
ActiveCollab
7.0
SherpaDesk
Team Collaboration
ActiveCollab
7.2
SherpaDesk
Support for Agile Methodology
ActiveCollab
8.9
SherpaDesk
Support for Waterfall Methodology
ActiveCollab
7.0
SherpaDesk
Document Management
ActiveCollab
8.0
SherpaDesk
Email integration
ActiveCollab
8.4
SherpaDesk
Mobile Access
ActiveCollab
9.7
SherpaDesk
Timesheet Tracking
ActiveCollab
9.9
SherpaDesk
Change request and Case Management
ActiveCollab
8.8
SherpaDesk
Budget and Expense Management
ActiveCollab
5.9
SherpaDesk

Professional Services Automation

ActiveCollab
7.5
SherpaDesk
Quotes/estimates
ActiveCollab
6.9
SherpaDesk
Invoicing
ActiveCollab
6.9
SherpaDesk
Project & financial reporting
ActiveCollab
8.4
SherpaDesk
Integration with accounting software
ActiveCollab
7.8
SherpaDesk

Incident and problem management

ActiveCollab
SherpaDesk
8.8
Organize and prioritize service tickets
ActiveCollab
SherpaDesk
8.0
Subscription-based notifications
ActiveCollab
SherpaDesk
10.0
ITSM collaboration and documentation
ActiveCollab
SherpaDesk
6.8
Ticket creation and submission
ActiveCollab
SherpaDesk
9.0
Ticket response
ActiveCollab
SherpaDesk
10.0

Self Help Community

ActiveCollab
SherpaDesk
8.0
External knowledge base
ActiveCollab
SherpaDesk
8.0
Internal knowledge base
ActiveCollab
SherpaDesk
8.0

Multi-Channel Help

ActiveCollab
SherpaDesk
8.7
Customer portal
ActiveCollab
SherpaDesk
9.1
Email support
ActiveCollab
SherpaDesk
8.0
Help Desk CRM integration
ActiveCollab
SherpaDesk
9.1

Pros

ActiveCollab

  • Great for project and task assignments, project workflow and communications.
  • Solid web-based platform that doesn't require software downloads, also includes great mobile platform.
  • Great reporting tools for managing billing, estimating, project workflow and other essential project details.
  • Allows for both the agency and its clients to interact on a single platform using role-specific permissions.
Jorden Beatty | TrustRadius Reviewer

SherpaDesk

  • Ticketing is very fast & easy
  • Tracking time is fast
Anonymous | TrustRadius Reviewer

Cons

ActiveCollab

  • Individual comments cannot be linked to. This makes it more difficult to reference a comment or question.
  • Unnecessary features cannot be turned off. Since we use it primarily for communication, it would be ideal to turn off tasks etc. that are not needed or be able to move discussions as the first screen.
  • There isn't an easy way to set up different projects under the same client.
Nancy Ross | TrustRadius Reviewer

SherpaDesk

  • Its ability to switch between tickets, assets, etc., is a little clunky. A static menu bar would be helpful.
  • The ability to see the latest update in the ticket view.
Jessica Piper | TrustRadius Reviewer

Support Rating

ActiveCollab

ActiveCollab 7.2
Based on 3 answers
The support team is responsive to requests and their annual support fees are reasonable. Honestly, we don't have to contact them much. Updates happen automatically and the platform is very solid and does not require a lot of support. Documentation is good and the platform is easy to learn.
Mike Muller | TrustRadius Reviewer

SherpaDesk

SherpaDesk 9.0
Based on 1 answer
I have not had to contact them very many times, but any instances I have, have been very positive. I like the personalized one-on-one nature of the help they provide to each of their customers. They pay attention to what your issue or issues are and help follow that through.
Anonymous | TrustRadius Reviewer

Alternatives Considered

ActiveCollab

I have used multiple project management platforms such as ActiveCollab, JIRA, Trello, etc. Trello has great visualization with their (Kanban Board) board system and support drag and drop functionality for managing tasks. ActiveCollab, however, does not have the fancy visualization, but is very powerful when it comes to ticketing, task management, task delegation, time tracking, etc.
Ali Zakeri | TrustRadius Reviewer

SherpaDesk

When looking for solutions for our business, I personally looked at Aautotask. I am not the decision maker so I don't know what my boss looked at in full. Autotask seems good. It looked like it got a bit complicated and may be for very large enterprise customers. Just lots of features that we don't need.
Anonymous | TrustRadius Reviewer

Return on Investment

ActiveCollab

  • It has saved us a TON of money (literally thousands) in project management software.
  • It has helped us gain clients because we can show them the template of what they will see and give them access to it. When others don't have software that does this.
  • Positive impact on ROI based on the time it's saving compared to our previous PM software.
Chris Lesner | TrustRadius Reviewer

SherpaDesk

  • As a single freelance consultant Sherpadesk has exceptional ROI because it's free but if my company had more support people I would definetly go with SherpaDesk again.
Cengiz Ucar | TrustRadius Reviewer

Screenshots

Pricing Details

ActiveCollab

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$6.25*

* per member, per month, annual billing

ActiveCollab Editions & Modules

On-premise Edition
Self-Hosted Plan$999.001
  1. license
SaaS Edition
ActiveCollab Project Management$7.001
  1. per member/per month
Additional Pricing Details

SherpaDesk

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

SherpaDesk Editions & Modules

Edition
1st Tech Free$01
Adventure Package$391
  1. per agent
Additional Pricing Details

Rating Summary

Likelihood to Recommend

ActiveCollab
7.4
SherpaDesk
9.0

Support Rating

ActiveCollab
7.2
SherpaDesk
9.0

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