What users are saying about

ActiveCollab

18 Ratings

WORKetc

Top Rated
46 Ratings

ActiveCollab

18 Ratings
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Score 7.8 out of 101

WORKetc

Top Rated
46 Ratings
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Score 7.8 out of 101

Add comparison

Likelihood to Recommend

ActiveCollab

We have a marketing company. If you are an agency of any size and work with clients, it's easy to give your clients full access to whatever you want them to see. We allow our clients to see how their projects/tasks are going, but there is even a hidden from clients button on any task that allows you to give full visibility into any task for any and all clients.
Chris Lesner profile photo

WORKetc

If you are looking for a way to organize customer data and projects across regions, then WORK[etc] will get the job done. For our company, the country is divided into 3 regions and each region has a team of workers in charge of providing ongoing support services to that region. WORK[etc] has organized our company exponentially and given us a solid database to pull from to ensure we're meeting contractual requirements, providing timely deliverables and staying ahead of the game. Because I only work in a service industry, I don't know if WORK[etc] would be appropriate for product based companies, However, if you were offering anything [product or service] that required online support, the system will function well.
Melissa Bailey profile photo

Feature Rating Comparison

Project Management

ActiveCollab
7.4
WORKetc
Task Management
ActiveCollab
9.3
WORKetc
Resource Management
ActiveCollab
7.5
WORKetc
Gantt Charts
ActiveCollab
6.1
WORKetc
Scheduling
ActiveCollab
6.5
WORKetc
Workflow Automation
ActiveCollab
7.0
WORKetc
Team Collaboration
ActiveCollab
8.6
WORKetc
Support for Agile Methodology
ActiveCollab
6.7
WORKetc
Support for Waterfall Methodology
ActiveCollab
7.0
WORKetc
Document Management
ActiveCollab
8.9
WORKetc
Email integration
ActiveCollab
8.0
WORKetc
Mobile Access
ActiveCollab
6.8
WORKetc
Timesheet Tracking
ActiveCollab
8.5
WORKetc
Change request and Case Management
ActiveCollab
5.3
WORKetc
Budget and Expense Management
ActiveCollab
7.1
WORKetc

Professional Services Automation

ActiveCollab
6.3
WORKetc
Quotes/estimates
ActiveCollab
5.8
WORKetc
Invoicing
ActiveCollab
6.6
WORKetc
Project & financial reporting
ActiveCollab
7.7
WORKetc
Integration with accounting software
ActiveCollab
5.1
WORKetc

Sales Force Automation

ActiveCollab
WORKetc
7.9
Customer data management / contact management
ActiveCollab
WORKetc
8.6
Workflow management
ActiveCollab
WORKetc
8.2
Opportunity management
ActiveCollab
WORKetc
7.9
Integration with email client (e.g., Outlook or Gmail)
ActiveCollab
WORKetc
7.9
Contract management
ActiveCollab
WORKetc
7.3
Quote & order management
ActiveCollab
WORKetc
8.0
Interaction tracking
ActiveCollab
WORKetc
7.8
Channel / partner relationship management
ActiveCollab
WORKetc
7.3

Customer Service & Support

ActiveCollab
WORKetc
8.2
Case management
ActiveCollab
WORKetc
8.9
Call center management
ActiveCollab
WORKetc
7.3
Help desk management
ActiveCollab
WORKetc
8.5

Marketing Automation

ActiveCollab
WORKetc
7.2
Lead management
ActiveCollab
WORKetc
7.6
Email marketing
ActiveCollab
WORKetc
6.8

CRM Project Management

ActiveCollab
WORKetc
8.2
Task management
ActiveCollab
WORKetc
8.8
Billing and invoicing management
ActiveCollab
WORKetc
8.0
Reporting
ActiveCollab
WORKetc
7.8

CRM Reporting & Analytics

ActiveCollab
WORKetc
7.3
Pipeline visualization
ActiveCollab
WORKetc
7.4
Customizable reports
ActiveCollab
WORKetc
7.2

Customization

ActiveCollab
WORKetc
8.0
Custom fields
ActiveCollab
WORKetc
8.4
Custom objects
ActiveCollab
WORKetc
8.2
API for custom integration
ActiveCollab
WORKetc
7.4

Security

ActiveCollab
WORKetc
9.0
Single sign-on capability
ActiveCollab
WORKetc
9.1
Role-based user permissions
ActiveCollab
WORKetc
8.8

Social CRM

ActiveCollab
WORKetc
7.3
Social data
ActiveCollab
WORKetc
7.3

Platform

ActiveCollab
WORKetc
7.5
Mobile access
ActiveCollab
WORKetc
7.5

Pros

  • Daily notifications to the mail about upcoming tasks and expired, if any.
  • Preparation of financial reports and tasks for specific projects. You can form for individual tasks, employees and other criteria.
  • The availability of the gantt chart greatly simplifies the process of building the project, as it is an effective tool that helps to see the order of tasks to be performed.
Иван Шайхисламов profile photo
  • The project management functionality is done extremely well. They have a high level of integration with other platforms (e.g. Google Drive) that allows our company to seamlessly connect everything we do for a client from inception throughout contract term.
  • Support ticket functionality easily allows for ticket tracking, monitoring and assigning to specific customer service associates who are in charge of accounts. It has also created a detailed support history that we can use during our annual business reviews to showcase ROI of our online support.
  • The system also has the ability for pretty sophisticated tagging and, once you master this feature, you can pull very targeted user lists to assist with upselling and marketing campaigns as needed.
Melissa Bailey profile photo

Cons

  • I would like to supplement the mobile application with the functionality that the service has in the desktop version, for more efficient work.
  • Sorting projects and tasks is not always convenient, I would like to customize it for myself.
Иван Шайхисламов profile photo
  • They have an integration with Gmail to connect emails to specific projects within WORK[etc], however, you cannot filter by customer. So you have to know exactly what the project name is for this functionality to be useful.
  • When any new email address is sensed in the system, it automatically creates a new contact for that email. This can be quite annoying when you have people CC'd on emails that don't need to be there. We have to periodic cleanup work to control the amount of "dead" contacts.
Melissa Bailey profile photo

Likelihood to Renew

No score
No answers yet
No answers on this topic
WORKetc8.2
Based on 30 answers
Just the overall monthly cost of the product for a micro business.
Martin Mills profile photo

Usability

No score
No answers yet
No answers on this topic
WORKetc8.2
Based on 5 answers
I've now been using Worketc to run my consultancy for over 6 years and have watched it grow from strength to strength in that time.Worketc allows me to do everything from sales and marketing through project management to invoicing and finance. For me, it's an affordable one-stop-shop.
John Belchamber profile photo

Reliability and Availability

No score
No answers yet
No answers on this topic
WORKetc9.1
Based on 3 answers
It never let me down. The support team never let me down.
Runy Calmera profile photo

Performance

No score
No answers yet
No answers on this topic
WORKetc8.2
Based on 4 answers
They load quickly. Recently I have had an issue ( I still have) where when I click on the WE logo in Google mail there is a step between. That is an error. Needs to be picked up. Will report to support.
Runy Calmera profile photo

Support

No score
No answers yet
No answers on this topic
WORKetc8.2
Based on 5 answers
They are good. Only thing see above.
Runy Calmera profile photo

Online Training

No score
No answers yet
No answers on this topic
WORKetc8.2
Based on 2 answers
They know their stuff. They listen to your use cases. They get back to you.
Runy Calmera profile photo

Implementation

No score
No answers yet
No answers on this topic
WORKetc9.1
Based on 2 answers
The implementation of the system was fairly easy. Because of our previous experience with a similar system, we were ready and working on the product as soon as we announced the switch. The system also allowed us to simplify our processes by integrating timesheets and project management directly into our CMS.
Jonathan Hickman profile photo

Alternatives Considered

ActiveCollab has all the functions that are in these services, unlike them. Not everywhere there is a diagram of gantt. And somewhere the interface is very rewarded and in general looks obsolete.
Иван Шайхисламов profile photo
For web development, Adobe was just like a larger WordPress based software to me. with WORKetc I get just about everything I need to manage clients, projects, workers, and more!
Robbie Crenshaw profile photo

Scalability

No score
No answers yet
No answers on this topic
WORKetc8.2
Based on 2 answers
Everything is related. You can scale up your team rapidly.
Runy Calmera profile photo

Return on Investment

  • We began to finish projects on time, which undoubtedly will influence the return of customers
Иван Шайхисламов profile photo
  • We could keep track of how many companies we contacted a day
  • Helped us to work the pipeline
  • Helped us to see where there were issues
No photo available

Pricing Details

ActiveCollab

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
ActiveCollab Editions & Modules
ActiveCollab
On-premise Edition
Self-Hosted Plan
$9991
1. license
SaaS Edition
5
$251
30
$992
60
$1993
Infinte
$2994
15
$495
1. 5 members per month
2. 30 members per month
3. 60 members per month
4. Infinite members per month
5. 15 members per month
Additional Pricing Details

WORKetc

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
WORKetc Editions & Modules
WORKetc
Edition
Starter Edition
$781
Team
$1952
Foundations
$3953
1. Per Month for up to 2 Users
2. Per month for up to 3 Users (Each extra user + $49/month)
3. Per month for up to 5 Users (Each extra user + $59/month)
Additional Pricing Details