What users are saying about
2 Ratings
11 Ratings
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Score 6.5 out of 100
2 Ratings
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Score 3.2 out of 100

Likelihood to Recommend

ACTIVE Education

Really like the appearance of reporting and the web booking.
Anonymous | TrustRadius Reviewer

inRESONANCE

Well suited to having the ability to import information when there are large numbers of scholars to be updated, such as graduations or moving up a grade. On the other hand, the program is geared towards a school and we are not a school so we had to do a lot of tweaking for our purposes.
Diana Robinson | TrustRadius Reviewer

Pros

ACTIVE Education

  • Separation of payer and the person attending the activity. For example: children incur charges, but the parent is responsible for paying them.
  • Fast - in our old system there was a delay while customers waited for the system to respond.
Anonymous | TrustRadius Reviewer

inRESONANCE

  • Customer service in response to problem-solving.
  • Extremely hands-on in making additions to the software on the spot to fulfill a need.
Anonymous | TrustRadius Reviewer

Cons

ACTIVE Education

  • I really like the look and feel of ActiveNet Reporting, but it isn't extremely customizable. Maybe there is something I am missing, but other employees have shared that same feedback.
  • It would be nice to have the system synchronize with other software we use. (EMS, StarRez, etc.) When planning conferences, we currently have hotel guests and registration that we would like to share information for through each system. Currently it is just double data entry.
  • Would like to be able to add more resources and details to a room booking and have the corresponding departments be notified of the order/track inventory.
Anonymous | TrustRadius Reviewer

inRESONANCE

  • There are a lot of terms used for different information in the database. It would be nice if that could be streamlined somehow and more intuitive for the users.
  • There are a lot of details to go through to make custom list or create reports. If you don't do these processes regularly, it seems you are always relearning the process.
  • There was a point when data changes needed to be done in two different places, but I think we may have resolved that issue.
Diana Robinson | TrustRadius Reviewer

Support Rating

ACTIVE Education

No score
No answers yet
No answers on this topic

inRESONANCE

inRESONANCE 10.0
Based on 1 answer
Brian, our representative, as been tremendous. His response time is outstanding - and if he is able to alter the tool on the spot, he will. We've been able to do more sophisticated maneuvers because of his willingness to problem-solve with us. When the functionality isn't there, it is also a very honest conversation and we know when we have to work outside of the tool.
Anonymous | TrustRadius Reviewer

Alternatives Considered

ACTIVE Education

ACTIVE Network allowed: grouping of classes, good interface, allowed importing of records, complex payment plans, per class fee structures, user fees, and trial classes.
Anonymous | TrustRadius Reviewer

inRESONANCE

We were using the CRM database system, however it was too proprietary and when we wanted to make changes or customize we were continually paying an outside consultant to get things done. With inRESONANCE, we are able to make the updates, and customize as we need to internally. It has saved us a significant amount of money in this regard.
Diana Robinson | TrustRadius Reviewer

Return on Investment

ACTIVE Education

  • Not sure yet.
  • It is newer to me and my department.
  • Double data entry which is just extra man hours.
Anonymous | TrustRadius Reviewer

inRESONANCE

  • Annual fund tracking is very easy and pulling simple things like donors/non-donors is easy. Fine for a straight-forward appeal.
  • If you are going with a comprehensive/combine ask - this is not the tool for you. There's no way to split gifts with % allocation. We're losing money in spending time trying to figure out how to configure pledges in accordance with the software.
Anonymous | TrustRadius Reviewer

Pricing Details

ACTIVE Education

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

inRESONANCE

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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