ACTIVE Education vs Salesforce.org Education Cloud

Likelihood to Recommend

Really like the appearance of reporting and the web booking.

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Verified User

Professional in Customer Service

Higher Education Company, 1001-5000 employees

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Well suited:

Groups that need to integrate their CRM with other partners: many education institutions use Salesforce!
Groups with huge student populations now, or expected in the future.
Groups that have resources for custom Salesforce development, like an in-house Salesforce Developer role.

Less appropriate:

If you expect your company/school will have a limited number of students.
If you set up Salesforce to use ONLY Leads or only Contacts, not both. What happens if you have a student re-enroll? How do you handle losing data when converting a Lead to a Contact? If you don't have good answers for these in advance, you'll want to use only Leads or only Contacts to track each student.

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Verified User

Director in Quality Assurance

Higher Education Company, 201-500 employees

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Pros

Separation of payer and the person attending the activity. For example: children incur charges, but the parent is responsible for paying them.
Fast - in our old system there was a delay while customers waited for the system to respond.

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Verified User

Project Manager in Information Technology

Education Management Company, 201-500 employees

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Extensibility - Implement your custom needs in the database.
Scalability - Your database grows with your student/alumni population.
Integration - Integrate with your SIS via many middleware.
Reporting - All of Salesforce's reporting capabilities.

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Verified User

Vice-President in Professional Services

Internet Company, 1-10 employees

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Cons

I really like the look and feel of ActiveNet Reporting, but it isn't extremely customizable. Maybe there is something I am missing, but other employees have shared that same feedback.
It would be nice to have the system synchronize with other software we use. (EMS, StarRez, etc.) When planning conferences, we currently have hotel guests and registration that we would like to share information for through each system. Currently it is just double data entry.
Would like to be able to add more resources and details to a room booking and have the corresponding departments be notified of the order/track inventory.

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Verified User

Professional in Customer Service

Higher Education Company, 1001-5000 employees

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The platform is massive making it hard to make decisions at times.
It can be a bit challenging for new staff and team members to learn.
Creating reports can be challenging the first time around.

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Verified User

Executive in Sales

Higher Education Company, 201-500 employees

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Support Rating

No score

No answers yet

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Salesforce.org Education Cloud 6.4

Based on 4 answers

People will respond on time even though Salesforce is such a large organization. This also includes various methods of getting support beyond just calling - they have dedicated reps, chat, chatter, etc that all make the experience more pleasant.

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Verified User

Executive in Sales

Higher Education Company, 201-500 employees

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Alternatives Considered

ACTIVE Network allowed: grouping of classes, good interface, allowed importing of records, complex payment plans, per class fee structures, user fees, and trial classes.

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Verified User

Project Manager in Information Technology

Education Management Company, 201-500 employees

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Salesforce for Higher Education is the best option out there for managing student accounts. Other programs used are in the dark ages comparatively and this is a great way to engage in a more modern way.

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Verified User

Account Manager in Sales

Higher Education Company, 5001-10,000 employees

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Return on Investment

Not sure yet.
It is newer to me and my department.
Double data entry which is just extra man hours.

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Verified User

Professional in Customer Service

Higher Education Company, 1001-5000 employees

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More students have enrolled in lesser-known programs thanks to our outreach with Salesforce for Higher Ed.
Less time wasted by counselors with tasks.
More marketing dollars to spread around to other opportunities.

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Verified User

Manager in Marketing

Higher Education Company, 501-1000 employees

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Pricing Details

General

Free Trial

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Free/Freemium Version

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Premium Consulting/Integration Services

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Entry-level set up fee?

No

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No