What users are saying about
12 Ratings
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Score 6.2 out of 100
16 Ratings
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Score 8.6 out of 100

Likelihood to Recommend

ACTIVE Education

Really like the appearance of reporting and the web booking.
Anonymous | TrustRadius Reviewer

Salesforce.org Education Cloud

Well suited:
  1. Groups that need to integrate their CRM with other partners: many education institutions use Salesforce!
  2. Groups with huge student populations now, or expected in the future.
  3. Groups that have resources for custom Salesforce development, like an in-house Salesforce Developer role.
Less appropriate:
  1. If you expect your company/school will have a limited number of students.
  2. If you set up Salesforce to use ONLY Leads or only Contacts, not both. What happens if you have a student re-enroll? How do you handle losing data when converting a Lead to a Contact? If you don't have good answers for these in advance, you'll want to use only Leads or only Contacts to track each student.
Anonymous | TrustRadius Reviewer

Pros

ACTIVE Education

  • Separation of payer and the person attending the activity. For example: children incur charges, but the parent is responsible for paying them.
  • Fast - in our old system there was a delay while customers waited for the system to respond.
Anonymous | TrustRadius Reviewer

Salesforce.org Education Cloud

  • Extensibility - Implement your custom needs in the database.
  • Scalability - Your database grows with your student/alumni population.
  • Integration - Integrate with your SIS via many middleware.
  • Reporting - All of Salesforce's reporting capabilities.
Anonymous | TrustRadius Reviewer

Cons

ACTIVE Education

  • I really like the look and feel of ActiveNet Reporting, but it isn't extremely customizable. Maybe there is something I am missing, but other employees have shared that same feedback.
  • It would be nice to have the system synchronize with other software we use. (EMS, StarRez, etc.) When planning conferences, we currently have hotel guests and registration that we would like to share information for through each system. Currently it is just double data entry.
  • Would like to be able to add more resources and details to a room booking and have the corresponding departments be notified of the order/track inventory.
Anonymous | TrustRadius Reviewer

Salesforce.org Education Cloud

  • The platform is massive making it hard to make decisions at times.
  • It can be a bit challenging for new staff and team members to learn.
  • Creating reports can be challenging the first time around.
Anonymous | TrustRadius Reviewer

Support Rating

ACTIVE Education

No score
No answers yet
No answers on this topic

Salesforce.org Education Cloud

Salesforce.org Education Cloud 6.4
Based on 4 answers
People will respond on time even though Salesforce is such a large organization. This also includes various methods of getting support beyond just calling - they have dedicated reps, chat, chatter, etc that all make the experience more pleasant.
Anonymous | TrustRadius Reviewer

Alternatives Considered

ACTIVE Education

ACTIVE Network allowed: grouping of classes, good interface, allowed importing of records, complex payment plans, per class fee structures, user fees, and trial classes.
Anonymous | TrustRadius Reviewer

Salesforce.org Education Cloud

Salesforce for Higher Education is the best option out there for managing student accounts. Other programs used are in the dark ages comparatively and this is a great way to engage in a more modern way.
Anonymous | TrustRadius Reviewer

Return on Investment

ACTIVE Education

  • Not sure yet.
  • It is newer to me and my department.
  • Double data entry which is just extra man hours.
Anonymous | TrustRadius Reviewer

Salesforce.org Education Cloud

  • More students have enrolled in lesser-known programs thanks to our outreach with Salesforce for Higher Ed.
  • Less time wasted by counselors with tasks.
  • More marketing dollars to spread around to other opportunities.
Anonymous | TrustRadius Reviewer

Pricing Details

ACTIVE Education

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Salesforce.org Education Cloud

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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