What users are saying about
10 Ratings
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Score 6.2 out of 101
6 Ratings
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Score 8.6 out of 101

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Likelihood to Recommend

ACTIVE Network

Really like the appearance of reporting and the web booking.
No photo available

Aventri (formerly etouches)

eTouches seems to be well positioned to serve those needing event registration for small groups up to large conventions. Events with multiple sessions are very well organized and allows the planners to monitor registration and attendance with ease. One issue we have run into is the ability to give a discount to a specific registrant who signs up a group of individuals. We continue to work for a solution to this.
Bill Reger profile photo

Pros

  • I like the appearance of the booking confirmations - it is more visually appealing.
  • The booking module is fairly simple and user friendly.
  • It works with our campus financial system and allows the system to take payments for bookings, which we cannot do with EMS currently.
No photo available
  • The response time of support requests is exceptional. While they have not been able to solve every issue, they are very thorough and followup regularly.
  • The availability of optional robust modules that you can choose whether or not to implement is excellent. For instance, the eSurvey module made post event evaluations significantly better than past attempts.
  • The ability to assign multiple levels of users to view event reports is a big help.
Bill Reger profile photo

Cons

  • I really like the look and feel of ActiveNet Reporting, but it isn't extremely customizable. Maybe there is something I am missing, but other employees have shared that same feedback.
  • It would be nice to have the system synchronize with other software we use. (EMS, StarRez, etc.) When planning conferences, we currently have hotel guests and registration that we would like to share information for through each system. Currently it is just double data entry.
  • Would like to be able to add more resources and details to a room booking and have the corresponding departments be notified of the order/track inventory.
No photo available
  • We have run into some email servers putting eTouches sent emails in spam folders. The placement has come from the server end, not the user end. This has resulted in missing survey responses.
  • The ability to customize registrant categories would significantly help in evaluation completions.
  • [I would like] A clear answer as to how many emails are allowed per registration.
Bill Reger profile photo

Alternatives Considered

I would continue using ActiveNet over EMS only because it connects and talks back to Banner, which EMS currently lacks. Otherwise I am not sure I would choose it over anything else as the functionality isn't quite the same as the competition.
No photo available
SignUp4 was our previous service and performed well. It wasn't until after it shuttered that we realized how much more could be provided. Cvent (which absorbed SignUp4) provided many of the old solutions but at a significantly higher price. In the end, it seemed more suited for very large events more so than the size we normally run. Thus we chose eTouches to supplant SignUp4.
Bill Reger profile photo

Return on Investment

  • Not sure yet.
  • It is newer to me and my department.
  • Double data entry which is just extra man hours.
No photo available
  • Helps us offer online registration immediately for new clients - this has helped us secure new business.
Fran Rickenbach profile photo

Pricing Details

ACTIVE Network

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details

Aventri (formerly etouches)

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Additional Pricing Details