ACTIVE Education (ACTIVE Net) vs. Certain Event Automation Software

Really like the appearance of reporting and the web booking.

Incentivized

Certain is very well suited for any type of event or tradeshow that require specific fields from registrants and an automated email sequence to keep them engaged. It's less appropriate for one-off events, since setting up those pages can be quite complex if you're used to the types of Eventbrite/Sympla. If you don't really build event pages regularly, I'd recommend a software that's more simple, which should address what you need.

Incentivized

• Separation of payer and the person attending the activity. For example: children incur charges, but the parent is responsible for paying them.
• Fast - in our old system there was a delay while customers waited for the system to respond.

Incentivized

• Easy to use and create
• Easy to pull reports once event has been sent to attendees
• Great way to gather a lot of information

Incentivized

• I really like the look and feel of ActiveNet Reporting, but it isn't extremely customizable. Maybe there is something I am missing, but other employees have shared that same feedback.
• It would be nice to have the system synchronize with other software we use. (EMS, StarRez, etc.) When planning conferences, we currently have hotel guests and registration that we would like to share information for through each system. Currently it is just double data entry.
• Would like to be able to add more resources and details to a room booking and have the corresponding departments be notified of the order/track inventory.

Incentivized

• Dashboards: It's quite important for leadership to get a visual of what their event registrants look like (with graphs, for example). Now, Certain does not present a feature to create dashboards, so we have to export their reports and create our dashboards ourselves.
• UX when setting up an event: Now this can be quite complex, as it's not as easy to use or intuitive. Many different tabs with many different sub-items can present a confusing experience for newcomers when building an event.

Incentivized

ACTIVE Network allowed: grouping of classes, good interface, allowed importing of records, complex payment plans, per class fee structures, user fees, and trial classes.

Incentivized

My company selected Certain and continues to use Certain because it is quick, easy, and efficient. We create up to 20 registration links a year and Certain allows us to create templates to copy and create annual event links very fast. I also love that there is someone there to speak to if I ever need assistance

Incentivized

• Not sure yet.
• It is newer to me and my department.
• Double data entry which is just extra man hours.

Incentivized

• Certain helps to deliver a great customer experience, since it facilitates automatic email delivery and your company can keep them connected well before or well after an event.
• Certain presents a wide variety of reports, which perfectly addresses any request for visibility coming from your organization.
• Certain's configuration settings are quite complex, so our newcomers are not comfortable using the software at first.
• In case you need a more visual representation of your audience, Certain, unfortunately, does not generate dashboards.

Incentivized