What users are saying about
12 Ratings
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Top Rated
2212 Ratings
12 Ratings
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Score 6.3 out of 101

Salesforce

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Top Rated
2212 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.2 out of 101

Likelihood to Recommend

ACTIVE Network

Really like the appearance of reporting and the web booking.
No photo available

Salesforce

Salesforce applies industry leading functionality for medium to large companies. Cost is always a factor, and Salesforce does have per user licensing for differing versions that increase the capabilities of the CRM depending on business needs. I would suggest that a company consider whether third party applications will be important or whether they have internal resources to create custom solutions that may be outside of the "box" implementation. If the need for apps is necessary and internal resources are low, Salesforce has all that you could ever ask for in terms of apps from the best partners. The next priority question is around use case. For customer cases, lead management, and information sharing, you will find that Salesforce is ready for you out of the box. If you need to use it with your call center, consider the costs to implement a CTI into your decision making process. Finally, the marketing applications for Salesforce are nearly endless. It has the built in ability for email templates and mass emailing of your contacts and leads
Brian Boggs profile photo

Feature Rating Comparison

Sales Force Automation

ACTIVE Network
Salesforce
8.4
Customer data management / contact management
ACTIVE Network
Salesforce
8.8
Workflow management
ACTIVE Network
Salesforce
8.1
Territory management
ACTIVE Network
Salesforce
8.4
Opportunity management
ACTIVE Network
Salesforce
8.7
Integration with email client (e.g., Outlook or Gmail)
ACTIVE Network
Salesforce
8.1
Contract management
ACTIVE Network
Salesforce
7.8
Quote & order management
ACTIVE Network
Salesforce
8.1
Interaction tracking
ACTIVE Network
Salesforce
9.0
Channel / partner relationship management
ACTIVE Network
Salesforce
8.2

Customer Service & Support

ACTIVE Network
Salesforce
8.5
Case management
ACTIVE Network
Salesforce
9.0
Call center management
ACTIVE Network
Salesforce
8.4
Help desk management
ACTIVE Network
Salesforce
8.3

Marketing Automation

ACTIVE Network
Salesforce
7.9
Lead management
ACTIVE Network
Salesforce
8.3
Email marketing
ACTIVE Network
Salesforce
7.4

CRM Project Management

ACTIVE Network
Salesforce
7.8
Task management
ACTIVE Network
Salesforce
8.5
Billing and invoicing management
ACTIVE Network
Salesforce
6.7
Reporting
ACTIVE Network
Salesforce
8.4

CRM Reporting & Analytics

ACTIVE Network
Salesforce
8.4
Forecasting
ACTIVE Network
Salesforce
8.0
Pipeline visualization
ACTIVE Network
Salesforce
8.7
Customizable reports
ACTIVE Network
Salesforce
8.6

Customization

ACTIVE Network
Salesforce
8.1
Custom fields
ACTIVE Network
Salesforce
8.4
Custom objects
ACTIVE Network
Salesforce
8.4
Scripting environment
ACTIVE Network
Salesforce
7.8
API for custom integration
ACTIVE Network
Salesforce
8.0

Security

ACTIVE Network
Salesforce
8.7
Single sign-on capability
ACTIVE Network
Salesforce
8.6
Role-based user permissions
ACTIVE Network
Salesforce
8.7

Social CRM

ACTIVE Network
Salesforce
7.2
Social data
ACTIVE Network
Salesforce
7.3
Social engagement
ACTIVE Network
Salesforce
7.1

Integrations with 3rd-party Software

ACTIVE Network
Salesforce
8.1
Marketing automation
ACTIVE Network
Salesforce
8.5
Compensation management
ACTIVE Network
Salesforce
7.8

Platform

ACTIVE Network
Salesforce
7.5
Mobile access
ACTIVE Network
Salesforce
7.5

Pros

ACTIVE Network

  • Great resources for all kinds of fitness activities
  • Great features for race day
  • Easy to use navigation
Matt Graf profile photo

Salesforce

  • Salesforce gives a great out-of-the box foundation for Sales process that is easily adjustable to each company's workflow. Small businesses can use the basic Lead > Account > Opportunity objects and larger orgs can enable quotes, orders, multi-currency, partner management, case management, etc as needed
  • With the help of a good admin, you can build multiple types of table relations and workflows, email notifications, automated approvals and much more. I haven't come across a business request I haven't been able to build within the platform (especially with the help of free/low cost plugins)
  • They've greatly enhanced the mobile world making it very easy for remote users to stay up to date via their phone or tablet along with a nice mobile app for admins
  • Complex process logic can be built by people who cannot write code via new Flows and Process Builder. Prior to these modules, we had to hire a developer to create and maintain anything past field updates
Joy Wallis profile photo

Cons

ACTIVE Network

  • I really like the look and feel of ActiveNet Reporting, but it isn't extremely customizable. Maybe there is something I am missing, but other employees have shared that same feedback.
  • It would be nice to have the system synchronize with other software we use. (EMS, StarRez, etc.) When planning conferences, we currently have hotel guests and registration that we would like to share information for through each system. Currently it is just double data entry.
  • Would like to be able to add more resources and details to a room booking and have the corresponding departments be notified of the order/track inventory.
No photo available

Salesforce

  • The biggest complaint I have about Salesforce.com is regarding how slow it is. Yes, we have over a million records within the system, but it is incredibly difficult for me to run reports covering our entire program without receiving the 'Your Request Has Timed Out' message. This is one of the most frustrating things about Salesforce.com I've encountered. When I contacted customer support regarding this and they stated that is just the way Salesforce.com works.
  • Although Salesforce.com is relatively easy to learn, I will have to admit that it takes some serious rolling up of the sleeves and getting dirty to do so. I spent 8-10 hours a day, 5 days a week on Salesforce.com testing, reading and learning how to use its functionality. I felt very comfortable using it only after roughly 3-4 months of this. At times, it was excruciating.
Jennifer Reid profile photo

Likelihood to Renew

ACTIVE Network

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 10.0
Based on 48 answers
Now that we are using Salesforce, without it we could not properly track sales opportunities or leads. It would become very overwhelming for our sales team and nearly impossible for management to forecast.
Nicholas Zgorski profile photo

Usability

ACTIVE Network

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 8.0
Based on 34 answers
Because there's no other comparable solution in the market which offers the same level of flexibility to customize. There's usually quite a trade off between easy and flexible, with Salesforce you get enough of both.
Irene Chivily Von Toussaint profile photo

Reliability and Availability

ACTIVE Network

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 9.8
Based on 27 answers
They always advise of maintenance windows which never interrupt daily processes and I have only experienced 1 outage in my 5 years of working with SF which was resolved in less than 10 minutes.
April Barclay profile photo

Performance

ACTIVE Network

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 9.0
Based on 18 answers
Salesforce performance in general is excellent. "The cloud infrastructure beneath Force.com has been fine-tuned over the past 10 years. It powers nearly 100,000+ businesses running more than 185,000 applications that 3 million users count on every day."
Points per Salesforce -
1) Multitenant kernel - With a multitenant platform, each business that uses the app doesn’t have its own copy. Instead, all businesses share a single copy and then customize it for their specific needs.
2) ISO 27001 certified security - You can’t compromise when it comes to enterprise-level security. Force.com is road-tested and trusted by nearly 100,000+ companies, including many of the world’s most security-conscious organizations, such as banks and health care providers.
3) Proven reliability - All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years.
4) Proven, real-time scalability - Force.com is used by many of the world's largest enterprises, including Cisco, Japan Post Network, and Symantec. Applications can automatically scale from a few users to millions of page views, as needed.
5) Real-time query optimizer - You need fast access to your data. The Force.com query optimizer delivers under 300ms response time, at a massive scale.
6) Real-time transparent system status - You can always see real-time system performance, availability, and security information at trust.salesforce.com.
7) Real-time upgrades - Unlike traditional software platforms, our upgrades never break your customizations, code, or integrations. We upgrade the platform for you 3 to 4 times each year. As a result, you’re always on the latest version, with access to the latest features, performance, and security enhancements.
8) Real-time sandbox environments - With a single click, you can create copies of your applications, configuration, and data in separate environments for development, testing, and training.
9) Three global production data centers and disaster recovery - Force.com runs on three geographically dispersed, mirrored data centers with built-in replication, disaster recovery, a redundant network backbone, and no single points of failure
Rob Gottschalk profile photo

Support

ACTIVE Network

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 4.8
Based on 30 answers
I understand you can pay more to get support but as I stated, I feel strongly that if you are paying for SAAS technology like Salesforce you should be afforded the courtesy of the company explaining how to use it's features. I like to refer to the basic license as the "Figure It Out Yourself" license.
John Cupoli profile photo

In-Person Training

ACTIVE Network

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 7.9
Based on 11 answers
All instructors are Salesforce certified. If you have done any type of customization, then it probably makes more sense to use the consulting partner who implemented your instance of Salesforce for training
Rob Gottschalk profile photo

Online Training

ACTIVE Network

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 9.1
Based on 15 answers
The premier level of training is capable of preparing any individual from infant user, to technical architect. That is not hyperbole.
Kyle Dugger profile photo

Implementation

ACTIVE Network

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 9.4
Based on 16 answers
Executive involvement is critical. Make sure you have a good handle on the metrics you would like to ultimately manage. Work as a team to document your business requirements. Whiteboard often. Understand Salesforce's best practice capabilities.

Have a central person identified to handle all report and analysis requests (ie - don't allow multiple people to create reports; have one person create reports and distribute them to decision makers via the Salesforce dashboard or whatever form). Make sure you understand critical dates and develop the project plan accordingly
Rob Gottschalk profile photo

Alternatives Considered

ACTIVE Network

I would continue using ActiveNet over EMS only because it connects and talks back to Banner, which EMS currently lacks. Otherwise I am not sure I would choose it over anything else as the functionality isn't quite the same as the competition.
No photo available

Salesforce

Salesforce has some pros and some cons compared to Zoho. Zoho is much easier to apply filters, reports and is all around a bit more user friendly and intuitive. Salesforce is much more technical. It is capable of doing much more, however, and is really good for getting very technical about specific needs.
Andrew McClean profile photo

Scalability

ACTIVE Network

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 10.0
Based on 2 answers
Salesforce has the unique ability to scale to new products and offerings quickly growing with your enterprise.
Todd Duclos profile photo

Return on Investment

ACTIVE Network

  • Not sure yet.
  • It is newer to me and my department.
  • Double data entry which is just extra man hours.
No photo available

Salesforce

  • Metrics as a whole are simple to produce and share from SFDC. If you have great data integrity this is a great way to distribute real-time analytics to your execs and strategic planners to make real time decisions. A very nimble/agile system.
  • The metrics aspect has allowed us to create very precise and actionable dashboards which speed up lead conversion. For example- an executive dashboard will note all unread Leads and sorted by their Owners and when it is policed by a director- the lead owners are highly motivated to move on those records and push them into a pipeline.
Sara Tsoodle profile photo

Pricing Details

ACTIVE Network

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details

Salesforce

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

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