ActiveBatch Workload Automation vs PagerDuty

• ActiveBatch [Workload Automation] is great for simplifying complex tasks so that users of multiple technical skill levels can create and monitor automated tasks.
• The support team is amazing and will respond with solutions and answers to questions or issues very quickly.
• ActiveBatch [Workload Automation] does a great job of adding new features and enhancements to the product based on customer feedback.

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• Great scheduling capability. You can define very precise schedules for your agents and PagerDuty will condense that down into a simple on-call schedule.
• PagerDuty will integrate with just about anything. They have a fantastic API and a huge library of integrations already built, plus the ability to use good old email.
• The live call routing feature, while an extra add-on, is an awesome extension to PagerDuty.

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• While I like being able to reuse scheduling objects and the like, more work needs to be done to help one not reinvent the same scheduling object without realizing it and to then find scheduling objects that have similar schedules even if they are worded slightly differently than what I'm expecting. It needs to be "smarter". It was easy to accumulate a pool of scheduling objects that while named differently, had exactly the same schedule. It was also hard to sift through to find the little differences between similarly named scheduling objects.
• The logger had a clean enough interface but it could be more legible and offer contextual help to describe the messages one is reading. I remember trying to read black text on a medium gray background with Courier size 10-11 font. Not so easy to read quickly and to parse through the relevant parts. I think some selective color coding would be good and links to message definitions or any form of further information would be nice. Maybe the ability to export the log file to various formats would also be helpful.
• I don't remember a dashboard that at a glance on the top level would highlight what jobs failed completely and which jobs might have warnings or non-critical errors. I got emails because I defined to get them. Maybe again if there was a way to color-code the type of error would be good nice-to-have.

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• PagerDuty lacks the ability to handle multiple environments across different teams.
• I would like a feature in PagerDuty where a user can deactivate or disable an alert on demand even if you're not on call.
• The email integration in PagerDuty a nice feature, however, there isn't much flexibility in terms of managing emails that are sent to and from PagerDuty.
• I would like to see PagerDuty mobile app allow users to add and customize alerts with email, text or phone calls.

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• Saves employees time and sanity, from having to manually run tasks at certain times.
• Cost is not overly expensive, considering the amount of platforms it integrates with "out of the box."
• Takes control of sensitive processes, and runs them confidentially. Alerts management when completed.

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• Alerts can advise technology staff of an outage before users find out... this facilitates user productivity
• User satisfaction... they have a sense they can reach support staff anytime and bypass service desk queues
• Reduce cost of overtime for support staff by allowing us to rotate schedules and not have everyone on-call

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