What users are saying about
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Top Rated
154 Ratings
14 Ratings
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Score 5.2 out of 100

PagerDuty

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Top Rated
154 Ratings
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Score 9.2 out of 100

Likelihood to Recommend

ActiveBatch Workload Automation

Any place one can find a task that is performed repeatedly - either on a schedule, or in response to a triggering state (i.e. a file being created in a specific folder) - that task is at least a good candidate for ActiveBatch [Workload] Automation to be used. Repeating FTP jobs, regular SQL tasks or maintenance, regular file system maintenance - all can likely be taken out of the hands of employees, freeing up time for less repetitive tasks.ActiveBatch [Workload Automation] is not appropriate for any task which requires flexible judgment - it isn't an AI engine. ActiveBatch [Workload Automation] also requires at least two servers - a manager ("Scheduler") and at least one worker ("Agent") - thus it is not a good choice for a very small company without those resources available. It is also somewhat costly - not in terms of value, but possibly beyond the reasonable budget of a small company or non-profit with thin profit margins where the investment may outweigh the return.
Grady Patterson | TrustRadius Reviewer

PagerDuty

PagerDuty is well suited for automated and manual notifications to on-call personal. It has made our on-call notifications much more reliable. We've been able to push the management of the on-call schedules to the individual teams rather than have the service operations center try to manage every team's schedule. PagerDuty has many integrations such as Slack that allow for higher productivity.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Workload Automation

ActiveBatch Workload Automation
5.8
PagerDuty
Multi-platform scheduling
ActiveBatch Workload Automation
5.0
PagerDuty
Central monitoring
ActiveBatch Workload Automation
5.0
PagerDuty
Logging
ActiveBatch Workload Automation
7.0
PagerDuty
Alerts and notifications
ActiveBatch Workload Automation
5.0
PagerDuty
Analysis and visualization
ActiveBatch Workload Automation
8.0
PagerDuty
Application integration
ActiveBatch Workload Automation
5.0
PagerDuty

Pros

ActiveBatch Workload Automation

  • ActiveBatch [Workload Automation] is great for simplifying complex tasks so that users of multiple technical skill levels can create and monitor automated tasks.
  • The support team is amazing and will respond with solutions and answers to questions or issues very quickly.
  • ActiveBatch [Workload Automation] does a great job of adding new features and enhancements to the product based on customer feedback.
Anonymous | TrustRadius Reviewer

PagerDuty

  • Great scheduling capability. You can define very precise schedules for your agents and PagerDuty will condense that down into a simple on-call schedule.
  • PagerDuty will integrate with just about anything. They have a fantastic API and a huge library of integrations already built, plus the ability to use good old email.
  • The live call routing feature, while an extra add-on, is an awesome extension to PagerDuty.
Anonymous | TrustRadius Reviewer

Cons

ActiveBatch Workload Automation

  • While I like being able to reuse scheduling objects and the like, more work needs to be done to help one not reinvent the same scheduling object without realizing it and to then find scheduling objects that have similar schedules even if they are worded slightly differently than what I'm expecting. It needs to be "smarter". It was easy to accumulate a pool of scheduling objects that while named differently, had exactly the same schedule. It was also hard to sift through to find the little differences between similarly named scheduling objects.
  • The logger had a clean enough interface but it could be more legible and offer contextual help to describe the messages one is reading. I remember trying to read black text on a medium gray background with Courier size 10-11 font. Not so easy to read quickly and to parse through the relevant parts. I think some selective color coding would be good and links to message definitions or any form of further information would be nice. Maybe the ability to export the log file to various formats would also be helpful.
  • I don't remember a dashboard that at a glance on the top level would highlight what jobs failed completely and which jobs might have warnings or non-critical errors. I got emails because I defined to get them. Maybe again if there was a way to color-code the type of error would be good nice-to-have.
Anonymous | TrustRadius Reviewer

PagerDuty

  • PagerDuty lacks the ability to handle multiple environments across different teams.
  • I would like a feature in PagerDuty where a user can deactivate or disable an alert on demand even if you're not on call.
  • The email integration in PagerDuty a nice feature, however, there isn't much flexibility in terms of managing emails that are sent to and from PagerDuty.
  • I would like to see PagerDuty mobile app allow users to add and customize alerts with email, text or phone calls.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

ActiveBatch Workload Automation

No score
No answers yet
No answers on this topic

PagerDuty

PagerDuty 9.2
Based on 4 answers
Understanding when the customer experience is degraded is essential to our business. Everyone understands how to use PagerDuty and it is integrated with our playbooks for responding to emergencies. PagerDuty is reliable, and provides the features we require.
Anonymous | TrustRadius Reviewer

Usability

ActiveBatch Workload Automation

ActiveBatch Workload Automation 5.0
Based on 2 answers
ActiveBatch's usability is where it shines. It is pretty straight-forward to learn and administer. Our engineers like it because you can use a GUI to manage it or leverage the command line & api's. You can also create templates or clone existing "jobs" so you don't have to recreate the wheel. It is easy to chain jobs together to make them run in a specific sequence as well.
Mark McCully | TrustRadius Reviewer

PagerDuty

PagerDuty 10.0
Based on 3 answers
As I've been using this app for the last 3 years, I would like to see a few additions, like exposing the "create slack channel" option from the mobile app, rather than just from the PD website from the specific incident
Dawud Bey | TrustRadius Reviewer

Support Rating

ActiveBatch Workload Automation

ActiveBatch Workload Automation 4.0
Based on 2 answers
We have been pretty happy with ActiveBatch support so far. Luckily, we have not had any major issues with it - so we haven't logged a lot of support tickets. The response time to tickets is about average and the level of expertise of the support engineers seems about average as well. Our sales team has been helpful in getting faster responses when necessary as well.
Mark McCully | TrustRadius Reviewer

PagerDuty

PagerDuty 8.9
Based on 102 answers
I can reach support via email or online chat functionality. It helped me in the initial configuration and also how to best setup. The response time is very fast for any question I brought forward. The support analysts were very knowledgeable about the products and its functionality. They were respectful of what stage of use the customer is at.
Anonymous | TrustRadius Reviewer

Alternatives Considered

ActiveBatch Workload Automation

During initial selection, we compared ActiveBatch with simple schedulers like Task Manager and cron, as well as VisualCron and JAMS. ActiveBatch had the widest range of triggers and the best scheduler/calendar system, and the most comprehensive list of easily-available actions.We also were invited to use ASCI's normal tech support during a trial period - and having done a fair bit of tech support myself, I was very impressed! It was quick and easy to talk to an actual tech (minimal voice menu), and my questions were answered quickly and accurately, with a friendly tech who didn't sound as if I were an interruption to their game of solitaire (like I've gotten from plenty of other vendors). No other vendor we looked at invited us to evaluate their tech support so directly.
Grady Patterson | TrustRadius Reviewer

PagerDuty

When we selected PagerDuty, we evaluated a few other solutions including Moogsoft, BigPanda, VictorOps and Splunk Enterprise. We decided on PagerDuty specifically for the automated on-call escalation capabilities. At the time when we subscribed to PagerDuty, event management was still very early and it was not a core strength. In comparison, event/alert management is a core competency of the other platforms. However, in the other platforms lacked automated on-call capabilities or partnered with PagerDuty to deliver the capability. To carry two solutions didn't make financial sense at the time. Therefore, we went down the path of PagerDuty leveraging the beta event management capabilities. Since then, the event management capabilities are very sound and exactly what we need.
Anonymous | TrustRadius Reviewer

Return on Investment

ActiveBatch Workload Automation

  • Saves employees time and sanity, from having to manually run tasks at certain times.
  • Cost is not overly expensive, considering the amount of platforms it integrates with "out of the box."
  • Takes control of sensitive processes, and runs them confidentially. Alerts management when completed.
Ron Zermeno | TrustRadius Reviewer

PagerDuty

  • Alerts can advise technology staff of an outage before users find out... this facilitates user productivity
  • User satisfaction... they have a sense they can reach support staff anytime and bypass service desk queues
  • Reduce cost of overtime for support staff by allowing us to rotate schedules and not have everyone on-call
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

ActiveBatch Workload Automation

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

ActiveBatch Workload Automation Editions & Modules

Additional Pricing Details

PagerDuty

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

PagerDuty Editions & Modules

Edition
Free$01
Professional$192
Business$393
Digital OperationsContact sales team
  1. per month
  2. per 5 users/per month
  3. per user/per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

ActiveBatch Workload Automation
4.5
PagerDuty
9.4

Likelihood to Renew

ActiveBatch Workload Automation
PagerDuty
9.2

Usability

ActiveBatch Workload Automation
5.0
PagerDuty
10.0

Support Rating

ActiveBatch Workload Automation
4.0
PagerDuty
8.9

Implementation Rating

ActiveBatch Workload Automation
PagerDuty
10.0

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