What users are saying about
22 Ratings
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Based on 22 reviews and ratings
PagerDuty
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Top Rated
178 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9 out of 100
Based on 178 reviews and ratings
Feature Set Ratings
Workload Automation

6.8
ActiveBatch Workload Automation
68%

PagerDuty
Feature Set Not Supported
N/A
ActiveBatch Workload Automation ranks higher in 6/6 features
ActiveBatch Workload Automation ranks higher in 6/6 features
Multi-platform scheduling

5.7
57%
9 Ratings

N/A
0 Ratings
Central monitoring

6.4
64%
11 Ratings

N/A
0 Ratings
Logging

7.8
78%
10 Ratings

N/A
0 Ratings
Alerts and notifications

6.4
64%
11 Ratings

N/A
0 Ratings
Analysis and visualization

8.8
88%
10 Ratings

N/A
0 Ratings
Application integration

5.7
57%
10 Ratings

N/A
0 Ratings
Attribute Ratings
- PagerDuty is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating
Likelihood to Recommend

6.2
ActiveBatch Workload Automation
62%
11 Ratings

9.0
PagerDuty
90%
96 Ratings
Likelihood to Renew

ActiveBatch Workload Automation
N/A
0 Ratings

9.1
PagerDuty
91%
4 Ratings
Usability

7.3
ActiveBatch Workload Automation
73%
3 Ratings

10.0
PagerDuty
100%
3 Ratings
Support Rating

4.0
ActiveBatch Workload Automation
40%
2 Ratings

8.9
PagerDuty
89%
119 Ratings
Implementation Rating

ActiveBatch Workload Automation
N/A
0 Ratings

10.0
PagerDuty
100%
1 Rating
Likelihood to Recommend
ActiveBatch Workload Automation
I can only speak for our environment, but it has allowed us to get away from the unfriendly Informatica PowerCenter workflow schedule. And coordination of Informatica/Tableau/ICEDQ has been a BIG help to us. We have not tried to drill down to the Informatica session-level of detail, just stayed with running workflows. The session-level logic seemed complicated.
DW Operation Analyst
Grand Circle TravelLeisure, Travel & Tourism, 201-500 employees
PagerDuty
I'm sure most IT support organizations need to use this tool or one like it to be able to alert people for assistance in outage situations. Multiple times we have had servers or even network devices giving us trouble and degrading service to our end customers. I am usually one of the multi-team staff that get paged to check devices for power, activity lights, and/or error logging. Not sure what else to say here. It's pretty straight forward to me
Data Center Infrastructure Technician
NCR CorporationInformation Technology & Services, 10,001+ employees
Pros
ActiveBatch Workload Automation
- File management - moving, archiving, and folder cleanup are a drag-and-drop breeze. The visual representation of file management steps includes date/time filtering, file/folder/both specification, and recursion all in an easy and intuitive unit.
- FTP/SFTP/FTPS - while one must still write the FTP scripts, the interface simplifies much of the infrastructure, allowing the developer to encapsulate the script text in a graphical package that is easy and intuitive.
- PowerShell integration - for anything that isn't easy in ActiveBatch's GUI, simply drop in a PowerShell step and write the task in PoSh - anything returned from PoSh can then be used by the following steps.
Programmer Analyst
Moneytree IncFinancial Services, 1001-5000 employees
PagerDuty
- Alerting notifications is its best attribute; it will continue to make contact until the alert is acknowledged by a user.
- The calendar view provides valuable information regarding who is on call by the team and their full contact information.
- The application also lets you initiate a tech bridge meeting instantly and notifies all on-call users.
Systems Architect
FTI ConsultingInformation Technology & Services, 1001-5000 employees
Cons
ActiveBatch Workload Automation
- While I like being able to reuse scheduling objects and the like, more work needs to be done to help one not reinvent the same scheduling object without realizing it and to then find scheduling objects that have similar schedules even if they are worded slightly differently than what I'm expecting. It needs to be "smarter". It was easy to accumulate a pool of scheduling objects that while named differently, had exactly the same schedule. It was also hard to sift through to find the little differences between similarly named scheduling objects.
- The logger had a clean enough interface but it could be more legible and offer contextual help to describe the messages one is reading. I remember trying to read black text on a medium gray background with Courier size 10-11 font. Not so easy to read quickly and to parse through the relevant parts. I think some selective color coding would be good and links to message definitions or any form of further information would be nice. Maybe the ability to export the log file to various formats would also be helpful.
- I don't remember a dashboard that at a glance on the top level would highlight what jobs failed completely and which jobs might have warnings or non-critical errors. I got emails because I defined to get them. Maybe again if there was a way to color-code the type of error would be good nice-to-have.

Verified User
Professional in Information Technology
Information Services Company, 51-200 employeesPagerDuty
- When getting a phone call, PagerDuty doesn't seem to allow acknowledgments of alerts through the phone, which it says it does. I constantly receive a message that it was updated by another person - when in reality, it wasn't.
- Smarter notifications. If an alert was snoozed for a time, when it comes back, it sends out another alert. It should, I think, send a message asking if the alert is still an issue and give the option to close.
- Make schedule changes more intuitive.
- One button to acknowledge and close an alert.
Sr. Network Engineer
Wex Health, Inc.Information Technology and Services, 1001-5000 employees
Pricing Details
ActiveBatch Workload Automation
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Starting Price
—ActiveBatch Workload Automation Editions & Modules
—
Additional Pricing Details
—PagerDuty
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
$0 per month
PagerDuty Editions & Modules
Edition
Free | $01 |
---|---|
Professional | $192 |
Business | $393 |
Digital Operations | Contact sales team |
- per month
- per 5 users/per month
- per user/per month
- none
Additional Pricing Details
—Likelihood to Renew
ActiveBatch Workload Automation
No score
No answers yet
No answers on this topic
PagerDuty
PagerDuty 9.1
Based on 4 answers
Understanding when the customer experience is degraded is essential to our business. Everyone understands how to use PagerDuty and it is integrated with our playbooks for responding to emergencies. PagerDuty is reliable, and provides the features we require.

Verified User
Engineer in Engineering
Research Company, 11-50 employeesUsability
ActiveBatch Workload Automation
ActiveBatch Workload Automation 7.3
Based on 3 answers
ActiveBatch's usability is where it shines. It is pretty straight-forward to learn and administer. Our engineers like it because you can use a GUI to manage it or leverage the command line & api's. You can also create templates or clone existing "jobs" so you don't have to recreate the wheel. It is easy to chain jobs together to make them run in a specific sequence as well.
Senior Network Administrator
University HealthSystem ConsortiumHospital & Health Care, 1001-5000 employees
PagerDuty
PagerDuty 10.0
Based on 3 answers
As I've been using this app for the last 3 years, I would like to see a few additions, like exposing the "create slack channel" option from the mobile app, rather than just from the PD website from the specific incident
Incident Manager
Leadership for Customer Technical Escalation Management in the San Francisco Bay AreaInformation Technology & Services, 5001-10,000 employees
Support Rating
ActiveBatch Workload Automation
ActiveBatch Workload Automation 4.0
Based on 2 answers
We have been pretty happy with ActiveBatch support so far. Luckily, we have not had any major issues with it - so we haven't logged a lot of support tickets. The response time to tickets is about average and the level of expertise of the support engineers seems about average as well. Our sales team has been helpful in getting faster responses when necessary as well.
Senior Network Administrator
University HealthSystem ConsortiumHospital & Health Care, 1001-5000 employees
PagerDuty
PagerDuty 8.9
Based on 119 answers
PagerDuty is reliable and easy to set up. It gives an effective way to notify the team about critical incidents which results in a faster turnaround time on issues. users can customize their alerts rules based on their preferences. Overall it's effective and easy to use which adds great business value.

Verified User
Professional in Information Technology
Information Technology & Services Company, 1001-5000 employeesAlternatives Considered
ActiveBatch Workload Automation
We looked at several other workload automation solutions and hands down we all looked at each other after seeing the demo and we all understood the genius of the application. To be honest we were all stunned and talked about it for weeks afterward. It didn't even compare to the other platforms we had demos of. We knew instinctively that this was the one.
Systems Administrator and Automation Specialist
First Rate, IncFinancial Services, 51-200 employees
PagerDuty
There is too little of a difference between OpsGenie and PagerDuty. Both tools are really great and do the job they promise very well. If I had to choose, I'd go with PagerDuty. This is not because of any features or because it's better. It is because I've been using it for the last couple of years, and it has served my team very well.
IT architect
Pernod RicardFood & Beverages, 10,001+ employees
Return on Investment
ActiveBatch Workload Automation
- ActiveBatch [Workload Automation] has increased our nightly processing stability exponentially. Our prior automation software was unreliable and often failed without explanation. Since moving to ActiveBatch [Workload Automation] we have had incredible stability, and any nightly processing errors that happen now are attributed to a cause other than automation. It's the most reliable software we currently use at our company.

Verified User
Manager in Information Technology
Financial Services Company, 51-200 employeesPagerDuty
- Saved about $50k USD per annum on event management only. This does not include all the additional benefits of things like on-call, automated escalations, etc. we did not have previously.
- Reduced on prem infrastructure footprint by about $6k USD a month.

Verified User
Manager in Information Technology
Information Technology & Services Company, 1001-5000 employees