What users are saying about
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Top Rated
705 Ratings
2 Ratings

ActiveCampaign

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Top Rated
705 Ratings
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Score 8.8 out of 100
2 Ratings
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Score 8 out of 100

Likelihood to Recommend

ActiveCampaign

ActiveCampaign works really well for managing traffic from social media adverts, or for triggering a marketing campaign to a distribution list and then managing all the steps that follow. The CRM part is still appropriate for all clients, but for some client types, the automation may not be appropriate, depending on the sector and client relationship.
Julie Barber | TrustRadius Reviewer

Dimelo

We use Dimelo for managing across multiple channels for single clients, which it is really good at. We have not had as much success in identifying posts that may be more suited for escalations--so, for interrogating the content of posts for intent, sarcasm or content inspection, and to automatically assign to different departments or colleagues depending upon the rules.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

ActiveCampaign
8.5
Dimelo
WYSIWYG email editor
ActiveCampaign
8.1
Dimelo
Dynamic content
ActiveCampaign
8.6
Dimelo
Ability to test dynamic content
ActiveCampaign
8.1
Dimelo
Landing pages
ActiveCampaign
7.2
Dimelo
A/B testing
ActiveCampaign
8.7
Dimelo
Mobile optimization
ActiveCampaign
8.4
Dimelo
Email deliverability reporting
ActiveCampaign
9.0
Dimelo
List management
ActiveCampaign
8.9
Dimelo
Triggered drip sequences
ActiveCampaign
9.3
Dimelo

Lead Management

ActiveCampaign
8.5
Dimelo
Lead nurturing
ActiveCampaign
8.8
Dimelo
Lead scoring and grading
ActiveCampaign
8.3
Dimelo
Data quality management
ActiveCampaign
8.4
Dimelo
Automated sales alerts and tasks
ActiveCampaign
8.6
Dimelo

Campaign Management

ActiveCampaign
8.3
Dimelo
Calendaring
ActiveCampaign
8.0
Dimelo
Event/webinar marketing
ActiveCampaign
8.6
Dimelo

Social Media Marketing

ActiveCampaign
8.6
Dimelo
Social sharing and campaigns
ActiveCampaign
8.7
Dimelo
Social profile integration
ActiveCampaign
8.5
Dimelo

Reporting & Analytics

ActiveCampaign
8.6
Dimelo
Dashboards
ActiveCampaign
8.7
Dimelo
Standard reports
ActiveCampaign
8.7
Dimelo
Custom reports
ActiveCampaign
8.5
Dimelo

Platform & Infrastructure

ActiveCampaign
8.8
Dimelo
API
ActiveCampaign
9.0
Dimelo
Role-based workflow & approvals
ActiveCampaign
8.5
Dimelo
Customizability
ActiveCampaign
8.7
Dimelo
Integration with Salesforce.com
ActiveCampaign
8.8
Dimelo
Integration with Microsoft Dynamics CRM
ActiveCampaign
8.9
Dimelo
Integration with SugarCRM
ActiveCampaign
8.8
Dimelo

Sales Force Automation

ActiveCampaign
Dimelo
8.9
Customer data management / contact management
ActiveCampaign
Dimelo
9.0
Workflow management
ActiveCampaign
Dimelo
9.0
Territory management
ActiveCampaign
Dimelo
9.0
Opportunity management
ActiveCampaign
Dimelo
9.0
Integration with email client (e.g., Outlook or Gmail)
ActiveCampaign
Dimelo
9.0
Contract management
ActiveCampaign
Dimelo
9.0
Quote & order management
ActiveCampaign
Dimelo
9.0
Interaction tracking
ActiveCampaign
Dimelo
9.0
Channel / partner relationship management
ActiveCampaign
Dimelo
8.0

Customer Service & Support

ActiveCampaign
Dimelo
8.0
Case management
ActiveCampaign
Dimelo
8.0
Call center management
ActiveCampaign
Dimelo
8.0
Help desk management
ActiveCampaign
Dimelo
8.0

Marketing Automation

ActiveCampaign
Dimelo
8.0
Lead management
ActiveCampaign
Dimelo
7.0
Email marketing
ActiveCampaign
Dimelo
9.0

CRM Project Management

ActiveCampaign
Dimelo
8.0
Task management
ActiveCampaign
Dimelo
7.0
Billing and invoicing management
ActiveCampaign
Dimelo
8.0
Reporting
ActiveCampaign
Dimelo
9.0

CRM Reporting & Analytics

ActiveCampaign
Dimelo
7.3
Forecasting
ActiveCampaign
Dimelo
6.0
Pipeline visualization
ActiveCampaign
Dimelo
8.0
Customizable reports
ActiveCampaign
Dimelo
8.0

Customization

ActiveCampaign
Dimelo
8.5
Custom fields
ActiveCampaign
Dimelo
7.0
Custom objects
ActiveCampaign
Dimelo
9.0
Scripting environment
ActiveCampaign
Dimelo
9.0
API for custom integration
ActiveCampaign
Dimelo
9.0

Security

ActiveCampaign
Dimelo
8.0
Single sign-on capability
ActiveCampaign
Dimelo
8.0
Role-based user permissions
ActiveCampaign
Dimelo
8.0

Social CRM

ActiveCampaign
Dimelo
9.0
Social data
ActiveCampaign
Dimelo
9.0
Social engagement
ActiveCampaign
Dimelo
9.0

Integrations with 3rd-party Software

ActiveCampaign
Dimelo
8.5
Marketing automation
ActiveCampaign
Dimelo
8.0
Compensation management
ActiveCampaign
Dimelo
9.0

Platform

ActiveCampaign
Dimelo
8.0
Mobile access
ActiveCampaign
Dimelo
8.0

Pros

ActiveCampaign

  • ActiveCampaign has high delivery rates.
  • ActiveCampaign allows for high levels of customization for content, as well as contact information.
  • ActiveCampaign uses contacts activity and preferences to deliver the right information at the most appropriate time.
  • ActiveCampaign is up to date with the latest needs of its clients. SMS, landing pages, as well as design options are all available.
Tim Weatherall | TrustRadius Reviewer

Dimelo

  • Being able to unify all the messages we receive daily is easier.
  • It helps reduce time when giving answers and solutions to problems that arise.
  • Its interface is very simple and easy to understand.
  • You can add all customer interactions in digital channels and synchronize ticket information and customer profiles with your existing CRM
luar lamas | TrustRadius Reviewer

Cons

ActiveCampaign

  • The email builder is annoying. Very slow at work and it constantly resets the cursor, font type and list continuation. It's one of the most frustrating things about it.
  • I am surprised there isn't an automatic "send to people who haven't opened the last x campaigns" trigger. Other competitors have this feature. Instead, I'm forced to use 2 automations that play the role of tagging after a certain amount of days have passed.
  • While it's a market practice, I think the cost can go up exponentially the more members one has. Maybe I don't understand the process enough but places like Sendgrid, MailerLite offer decent automations and 1,000 subscribers free. I know sendgrid charges per email sent but still I find the cost to pay for a list size odd.
  • The overall refresh rate of the platform seems to use a lot of CPU power because it lags every time I switch functions or create new steps. I can hear my fans go to high every time I start doing something. I know my CPU is old but I use other demanding software and I don't have that problem. I think the refresh rate and speed of the platform can be improved.
Juan R. Arroyo Yap | TrustRadius Reviewer

Dimelo

  • Social media listening over and above management
  • Simpler schedule for content managing posts where the content editors may not have/need/want direct access to Dimelo--such as marketing directors, etc.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

ActiveCampaign

ActiveCampaign 9.0
Based on 16 answers
For our clients (Course creators, event hosts & managers, business leaders that have existing marketing in place and want to grow past 6 & 7 figures), we highly recommend ActiveCampaign, because:
  • Broad capabilities - ability to create individual emails to specific segments (the right people) at the right time (predictive sending for the greatest likelihood of conversion) and automated flows so that our clients are generating revenue
  • Integrations - We run ads for our clients, and ActiveCampaign automatically creates dynamic audiences for our social media platforms so that our ads are going to audiences that have just opened or clicked emails (or that follows up with people who haven't engaged). The number of programs that ActiveCampaign connects to makes the marketing a seamless experience for our clients.
  • Visualization of data - With the flow builder, you can see where people are in the process, what tags are being applied overall - makes it so much easier to create email marketing solutions for clients.
  • Reporting - The ability to see specific open, click, and conversion rates in one place.
  • Outstanding customer support - Having the ActiveCampaign team behind you makes it easy to recommend and use it for clients.
page V | TrustRadius Reviewer

Dimelo

No score
No answers yet
No answers on this topic

Usability

ActiveCampaign

ActiveCampaign 8.2
Based on 31 answers
ActiveCampaign has been the easiest marketing automation software we have ever used. They provide tips throughout the entire process of anything you are building. Their support team through LIVE CHAT has been extremely fast and helpful. The monthly meetings provided with the enablement team has helped us through several large and urgent needs.
Matt Dickerson | TrustRadius Reviewer

Dimelo

No score
No answers yet
No answers on this topic

Reliability and Availability

ActiveCampaign

ActiveCampaign 9.1
Based on 3 answers
I haven't experienced application errors or unplanned outages at all. Active Campaign is ultra reliable and I would not be using them if that were the case. Also, the helpful emails they send are welcomed and informative, and present very practical tips and guidance for using the platform. They're always demonstrating new features and I'm thankful for that.
Michelle Hill | TrustRadius Reviewer

Dimelo

No score
No answers yet
No answers on this topic

Performance

ActiveCampaign

ActiveCampaign 8.6
Based on 3 answers
Oh my gosh, Active Campaign's performance gets an A+++ in my book. The pages load quickly and so do the reports. I haven't noticed any slowdowns when it's integrating with other programs and it performs excellently on all levels.
Michelle Hill | TrustRadius Reviewer

Dimelo

No score
No answers yet
No answers on this topic

Support Rating

ActiveCampaign

ActiveCampaign 6.5
Based on 35 answers
This might be the best part. The chat support lady offered to make a video to help me solve my problem. I worked in customer service for years and I've never done that, lol. So, if they're offering things like that, I can only imagine that they'd be able to handle most any issue you throw at them.
Chesare Johnson | TrustRadius Reviewer

Dimelo

No score
No answers yet
No answers on this topic

Implementation Rating

ActiveCampaign

ActiveCampaign 8.5
Based on 9 answers
Very satisfied with our implementation in our professional medical practice, allowing us to be on top of client service, and not miss out on crucial information and insights. Marketing is often neglected in professional practices and ActiveCampaign solved this problem with aplomb.
William Ainslie | TrustRadius Reviewer

Dimelo

No score
No answers yet
No answers on this topic

Alternatives Considered

ActiveCampaign

ActiveCampaign is the middle ground between the simpler platforms like Mailchimp and the significant complexity of platforms like Infusionsoft (now Keap). It provides custom fields, segmented automations and other options without the need to hire a consultant or company to create/manage the platform on your behalf that many businesses find with the enterprise platforms.
Kim McCumber | TrustRadius Reviewer

Dimelo

This application meets all the needs that the company faces today, and it is cheaper than other systems. This unified management solution allows you to provide quality customer service with a fast response speed, which has allowed me to win more customers to the company.
luar lamas | TrustRadius Reviewer

Scalability

ActiveCampaign

ActiveCampaign 8.8
Based on 3 answers
My web designer told me about Active Campaign and although I don't recall which platform I had before, I LOVE Active Campaign and its user friendliness. The transition was seamless and I've never had a problem with functionality or server failure.
Active Campaign provides so many features, and makes it easy for non-techies to maneuver around the site with ease. They capture information and put it in an easy-to-read format.
At this point, I don't think I'd ever use any other platform!
Michelle Hill | TrustRadius Reviewer

Dimelo

No score
No answers yet
No answers on this topic

Return on Investment

ActiveCampaign

  • I went from 0-50 new emails on my list in a matter of weeks, due to the simplicity and functionality of the landing pages/forms.
  • Because of the great email tracking features, I was able to observe and shift my emails so that I went from a 15% open rate to a 50% open rate.
Triana Garrett | TrustRadius Reviewer

Dimelo

  • Provided the service we required based upon an assumed initial level of customer engagement
  • Increased social media engagement for the client - positive impact
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

ActiveCampaign

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ActiveCampaign Editions & Modules

Edition
Lite$9.001
Plus$492
Professional$1293
Enterprise$2294
  1. Per Month [3 Users]
  2. Per Month [25 Users]
  3. Per Month [50 Users]
  4. Per Month [Unlimited Users]
Additional Pricing Details

Dimelo

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Dimelo Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

ActiveCampaign
9.1
Dimelo
8.0

Likelihood to Renew

ActiveCampaign
9.0
Dimelo

Usability

ActiveCampaign
8.2
Dimelo

Reliability and Availability

ActiveCampaign
9.1
Dimelo

Performance

ActiveCampaign
8.6
Dimelo

Support Rating

ActiveCampaign
6.5
Dimelo

In-Person Training

ActiveCampaign
7.3
Dimelo

Implementation Rating

ActiveCampaign
8.5
Dimelo

Scalability

ActiveCampaign
8.8
Dimelo

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