What users are saying about
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Top Rated
849 Ratings
2 Ratings

ActiveCampaign

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Top Rated
849 Ratings
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Score 8.6 out of 100
2 Ratings
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Score 6 out of 100

Feature Set Ratings

  • ActiveCampaign ranks higher in 5 feature sets: Email & Online Marketing, Lead Management, Social Media Marketing, Reporting & Analytics, Platform & Infrastructure

Email & Online Marketing

8.5

ActiveCampaign

85%
2.6

Mindmatrix

26%
ActiveCampaign ranks higher in 9/9 features

WYSIWYG email editor

7.9
79%
561 Ratings
1.0
10%
1 Rating

Dynamic content

8.3
83%
500 Ratings
1.8
18%
1 Rating

Ability to test dynamic content

8.3
83%
452 Ratings
1.8
18%
1 Rating

Landing pages

7.4
74%
324 Ratings
4.5
45%
1 Rating

A/B testing

8.6
86%
365 Ratings
3.6
36%
1 Rating

Mobile optimization

8.6
86%
509 Ratings
N/A
0 Ratings

Email deliverability reporting

9.3
93%
654 Ratings
2.7
27%
2 Ratings

List management

9.0
90%
630 Ratings
3.6
36%
1 Rating

Triggered drip sequences

9.1
91%
556 Ratings
1.8
18%
1 Rating

Lead Management

8.7

ActiveCampaign

87%
3.9

Mindmatrix

39%
ActiveCampaign ranks higher in 4/4 features

Lead nurturing

9.0
90%
476 Ratings
3.6
36%
1 Rating

Lead scoring and grading

8.6
86%
347 Ratings
5.5
55%
1 Rating

Data quality management

8.7
87%
390 Ratings
N/A
0 Ratings

Automated sales alerts and tasks

8.7
87%
344 Ratings
2.7
27%
1 Rating

Campaign Management

8.5

ActiveCampaign

85%

Mindmatrix

Feature Set Not Supported
N/A
ActiveCampaign ranks higher in 2/2 features

Calendaring

8.4
84%
283 Ratings
N/A
0 Ratings

Event/webinar marketing

8.6
86%
275 Ratings
N/A
0 Ratings

Social Media Marketing

8.8

ActiveCampaign

88%
5.0

Mindmatrix

50%
ActiveCampaign ranks higher in 2/2 features

Social sharing and campaigns

8.9
89%
246 Ratings
5.5
55%
1 Rating

Social profile integration

8.6
86%
242 Ratings
4.5
45%
1 Rating

Reporting & Analytics

8.6

ActiveCampaign

86%
5.0

Mindmatrix

50%
ActiveCampaign ranks higher in 3/3 features

Dashboards

8.6
86%
578 Ratings
5.5
55%
1 Rating

Standard reports

8.8
88%
565 Ratings
4.5
45%
1 Rating

Custom reports

8.4
84%
363 Ratings
N/A
0 Ratings

Platform & Infrastructure

8.7

ActiveCampaign

87%
1.4

Mindmatrix

14%
ActiveCampaign ranks higher in 7/7 features

API

9.2
92%
379 Ratings
1.0
10%
1 Rating

Role-based workflow & approvals

8.6
86%
257 Ratings
1.8
18%
1 Rating

Customizability

8.9
89%
402 Ratings
1.8
18%
1 Rating

Integration with Salesforce.com

8.7
87%
85 Ratings
1.0
10%
1 Rating

Integration with Microsoft Dynamics CRM

8.9
89%
55 Ratings
N/A
0 Ratings

Integration with SugarCRM

8.8
88%
51 Ratings
N/A
0 Ratings

Third-party software integrations

7.7
77%
2 Ratings
N/A
0 Ratings

Attribute Ratings

  • ActiveCampaign is rated higher in 2 areas: Likelihood to Recommend, Likelihood to Renew

Likelihood to Recommend

9.1

ActiveCampaign

91%
650 Ratings
1.8

Mindmatrix

18%
1 Rating

Likelihood to Renew

8.8

ActiveCampaign

88%
19 Ratings
1.0

Mindmatrix

10%
1 Rating

Usability

8.0

ActiveCampaign

80%
35 Ratings

Mindmatrix

N/A
0 Ratings

Availability

9.1

ActiveCampaign

91%
4 Ratings

Mindmatrix

N/A
0 Ratings

Performance

6.4

ActiveCampaign

64%
4 Ratings

Mindmatrix

N/A
0 Ratings

Support Rating

6.0

ActiveCampaign

60%
39 Ratings

Mindmatrix

N/A
0 Ratings

In-Person Training

7.3

ActiveCampaign

73%
1 Rating

Mindmatrix

N/A
0 Ratings

Implementation Rating

8.7

ActiveCampaign

87%
10 Ratings

Mindmatrix

N/A
0 Ratings

Configurability

7.7

ActiveCampaign

77%
3 Ratings

Mindmatrix

N/A
0 Ratings

Ease of integration

8.1

ActiveCampaign

81%
3 Ratings

Mindmatrix

N/A
0 Ratings

Product Scalability

8.4

ActiveCampaign

84%
4 Ratings

Mindmatrix

N/A
0 Ratings

Vendor post-sale

7.7

ActiveCampaign

77%
3 Ratings

Mindmatrix

N/A
0 Ratings

Vendor pre-sale

7.2

ActiveCampaign

72%
3 Ratings

Mindmatrix

N/A
0 Ratings

Likelihood to Recommend

ActiveCampaign

I think ActiveCampaign is very useful for setting up newsletters, forms, and automated responses that are nicely branded, with good functionality. It's also useful if you are starting small and want something both inexpensive to get started but also very scaleable as you grow. Do use the double security because I got a lot of spam through forms, even with a captcha.
Read full review

Mindmatrix

I would only recommend Mindmatrix as a short term solution for companies that want to take advantage of the ready made drip campaigns for their vertical.
Read full review

Pros

ActiveCampaign

  • Contact management is robust and reliable, and provides all the capabilities I was looking for.
  • Marketing automation takes a little figuring out, but it's easy to learn and easy to use.
  • Deals are highly customizable and incredibly easy to use. I love that you can use it to create all kinds of workflows, not just sales pipelines.
  • Training videos and webinars are top notch. I've learned a lot from them and always appreciate the email notifications when a new video/webinar is available.
Read full review

Mindmatrix

  • Drip campaigns ready to go for several Industries
Read full review

Cons

ActiveCampaign

  • The email designing part could be easier to use. There are certain simple shortcuts that don't work, for example, adding links is more complicated than it should be, moving blocks around is hard, etc.
  • There's no good way to filter by 'active' and 'inactive' subscribers when editing en-mass.
  • I'd like more reporting data on one page.
Read full review

Mindmatrix

  • Navigation is confusing, not intuitive.
  • Creating and changing users must be done by a ticketing request.
  • Horrific support, all email and overseas, rarely talk to anyone.
  • There are issues in practically every area. There are inconsistencies with sharing of contacts, sharing of client and CRM data. For example, only the owner of the campaign can see reports on that particular campaign. There are sharing inconsistencies throughout the entire program that just do not make sense.
  • There is also an unusually high amount of undelivered mail, and a very high SPAM occurrence. Much higher than our backup, MailChimp for example.
Read full review

Pricing Details

ActiveCampaign

Starting Price

$9 per month

Editions & Modules

ActiveCampaign editions and modules pricing
EditionModules
Lite$9.001
Plus$492
Professional$1293
Enterprise$2294

Footnotes

  1. Per Month [3 Users]
  2. Per Month [25 Users]
  3. Per Month [50 Users]
  4. Per Month [Unlimited Users]

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Mindmatrix

Starting Price

$325 per month

Editions & Modules

Mindmatrix editions and modules pricing
EditionModules
Sales Enablement for Direct Sales301
Sales Enablement for Channel/Reps152
Sales Enablement for Franchisers and Retailers153
Sales Enablement for Multi Channel EnterpriseContact sales team4

Footnotes

  1. per user/per month
  2. per user/per month
  3. per user/per month
  4. none

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Likelihood to Renew

ActiveCampaign

For our clients (Course creators, event hosts & managers, business leaders that have existing marketing in place and want to grow past 6 & 7 figures), we highly recommend ActiveCampaign, because:
  • Broad capabilities - ability to create individual emails to specific segments (the right people) at the right time (predictive sending for the greatest likelihood of conversion) and automated flows so that our clients are generating revenue
  • Integrations - We run ads for our clients, and ActiveCampaign automatically creates dynamic audiences for our social media platforms so that our ads are going to audiences that have just opened or clicked emails (or that follows up with people who haven't engaged). The number of programs that ActiveCampaign connects to makes the marketing a seamless experience for our clients.
  • Visualization of data - With the flow builder, you can see where people are in the process, what tags are being applied overall - makes it so much easier to create email marketing solutions for clients.
  • Reporting - The ability to see specific open, click, and conversion rates in one place.
  • Outstanding customer support - Having the ActiveCampaign team behind you makes it easy to recommend and use it for clients.
Read full review

Mindmatrix

There are a lot of bugs and poor design in this product.
Read full review

Usability

ActiveCampaign

ActiveCampaign has been the easiest marketing automation software we have ever used. They provide tips throughout the entire process of anything you are building. Their support team through LIVE CHAT has been extremely fast and helpful. The monthly meetings provided with the enablement team has helped us through several large and urgent needs.
Read full review

Mindmatrix

No answers on this topic

Reliability and Availability

ActiveCampaign

I haven't experienced application errors or unplanned outages at all. Active Campaign is ultra reliable and I would not be using them if that were the case. Also, the helpful emails they send are welcomed and informative, and present very practical tips and guidance for using the platform. They're always demonstrating new features and I'm thankful for that.
Read full review

Mindmatrix

No answers on this topic

Performance

ActiveCampaign

Oh my gosh, Active Campaign's performance gets an A+++ in my book. The pages load quickly and so do the reports. I haven't noticed any slowdowns when it's integrating with other programs and it performs excellently on all levels.
Read full review

Mindmatrix

No answers on this topic

Support Rating

ActiveCampaign

This might be the best part. The chat support lady offered to make a video to help me solve my problem. I worked in customer service for years and I've never done that, lol. So, if they're offering things like that, I can only imagine that they'd be able to handle most any issue you throw at them.
Read full review

Mindmatrix

No answers on this topic

Implementation Rating

ActiveCampaign

Very satisfied with our implementation in our professional medical practice, allowing us to be on top of client service, and not miss out on crucial information and insights. Marketing is often neglected in professional practices and ActiveCampaign solved this problem with aplomb.
Read full review

Mindmatrix

No answers on this topic

Alternatives Considered

ActiveCampaign

I felt like ActiveCampaign had the most features for the value I was expecting. I looked at other reviews just like this to see whether it would meet my needs. I also considered price. As a startup, I wanted to make sure I could have a platform that could grow to what I needed it to be without paying too much at the beginning.
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Mindmatrix

I selected Mindmatrix solely based on the content they had available for our vertical.
Read full review

Scalability

ActiveCampaign

My web designer told me about Active Campaign and although I don't recall which platform I had before, I LOVE Active Campaign and its user friendliness. The transition was seamless and I've never had a problem with functionality or server failure.
Active Campaign provides so many features, and makes it easy for non-techies to maneuver around the site with ease. They capture information and put it in an easy-to-read format.
At this point, I don't think I'd ever use any other platform!
Read full review

Mindmatrix

No answers on this topic

Return on Investment

ActiveCampaign

  • ActiveCampaign saved us thousands of dollars over our previous CRM platform.
  • We are able to track leads through the sales pipeline, seeing exactly how much our efforts are bringing in.
  • We are able to provide better customer service by quickly responding to forms completed on our website no matter the time/day.
  • We can run reports to find areas we may be deficient in marketing or sales, and also see our strengths, which is important to our C Suite.
  • ActiveCampaign Automations save us a significant amount of time.
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Mindmatrix

  • Drip campaigns can be started right away because there are prebuilt templates for our vertical.
Read full review

Screenshots

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