What users are saying about
5 Ratings
54 Ratings
5 Ratings
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Score 9 out of 100
54 Ratings
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Score 7.4 out of 100

Feature Set Ratings

    Email & Online Marketing

    9.5

    ActiveDEMAND

    95%

    HCL Unica

    Feature Set Not Supported
    N/A
    ActiveDEMAND ranks higher in 9/9 features

    WYSIWYG email editor

    9.2
    92%
    2 Ratings
    N/A
    0 Ratings

    Dynamic content

    9.6
    96%
    2 Ratings
    N/A
    0 Ratings

    Ability to test dynamic content

    9.6
    96%
    2 Ratings
    N/A
    0 Ratings

    Landing pages

    9.0
    90%
    2 Ratings
    N/A
    0 Ratings

    A/B testing

    9.6
    96%
    2 Ratings
    N/A
    0 Ratings

    Mobile optimization

    9.6
    96%
    2 Ratings
    N/A
    0 Ratings

    Email deliverability reporting

    9.6
    96%
    4 Ratings
    N/A
    0 Ratings

    List management

    9.2
    92%
    2 Ratings
    N/A
    0 Ratings

    Triggered drip sequences

    9.6
    96%
    2 Ratings
    N/A
    0 Ratings

    Lead Management

    9.0

    ActiveDEMAND

    90%

    HCL Unica

    Feature Set Not Supported
    N/A
    ActiveDEMAND ranks higher in 4/4 features

    Lead nurturing

    9.6
    96%
    2 Ratings
    N/A
    0 Ratings

    Lead scoring and grading

    9.0
    90%
    2 Ratings
    N/A
    0 Ratings

    Data quality management

    8.6
    86%
    2 Ratings
    N/A
    0 Ratings

    Automated sales alerts and tasks

    8.6
    86%
    2 Ratings
    N/A
    0 Ratings

    Campaign Management

    9.4

    ActiveDEMAND

    94%

    HCL Unica

    Feature Set Not Supported
    N/A
    ActiveDEMAND ranks higher in 2/2 features

    Calendaring

    9.6
    96%
    2 Ratings
    N/A
    0 Ratings

    Event/webinar marketing

    9.2
    92%
    2 Ratings
    N/A
    0 Ratings

    Social Media Marketing

    8.6

    ActiveDEMAND

    86%

    HCL Unica

    Feature Set Not Supported
    N/A
    ActiveDEMAND ranks higher in 2/2 features

    Social sharing and campaigns

    8.6
    86%
    2 Ratings
    N/A
    0 Ratings

    Social profile integration

    8.6
    86%
    2 Ratings
    N/A
    0 Ratings

    Reporting & Analytics

    9.2

    ActiveDEMAND

    92%

    HCL Unica

    Feature Set Not Supported
    N/A
    ActiveDEMAND ranks higher in 3/3 features

    Dashboards

    8.8
    88%
    2 Ratings
    N/A
    0 Ratings

    Standard reports

    9.2
    92%
    2 Ratings
    N/A
    0 Ratings

    Custom reports

    9.6
    96%
    2 Ratings
    N/A
    0 Ratings

    Platform & Infrastructure

    9.6

    ActiveDEMAND

    96%

    HCL Unica

    Feature Set Not Supported
    N/A
    ActiveDEMAND ranks higher in 6/6 features

    API

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Role-based workflow & approvals

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Customizability

    9.6
    96%
    2 Ratings
    N/A
    0 Ratings

    Integration with Salesforce.com

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Integration with Microsoft Dynamics CRM

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Integration with SugarCRM

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Attribute Ratings

    • ActiveDEMAND is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.6

    ActiveDEMAND

    96%
    2 Ratings
    9.0

    HCL Unica

    90%
    15 Ratings

    Likelihood to Renew

    ActiveDEMAND

    N/A
    0 Ratings
    8.7

    HCL Unica

    87%
    11 Ratings

    Usability

    ActiveDEMAND

    N/A
    0 Ratings
    8.0

    HCL Unica

    80%
    1 Rating

    Support Rating

    ActiveDEMAND

    N/A
    0 Ratings
    3.0

    HCL Unica

    30%
    2 Ratings

    Implementation Rating

    ActiveDEMAND

    N/A
    0 Ratings
    7.2

    HCL Unica

    72%
    4 Ratings

    Likelihood to Recommend

    JumpDEMAND Inc.

    When choosing a marketing automation system, it is important to think of what exactly you want it to do. I think no matter what you are hoping to get out of a marketing automation platform, you can achieve it with ActiveDEMAND. It can be used for simple/basic marketing email sending and campaign execution or it can be used to develop a microsite, create sales and marketing kiosks, run multi-step campaigns, host protected assets or whatever you want to do with it. You can easily choose (or ignore) the modules and features to be as creative as you choose to be.
    Read full review

    HCL Technologies

    I think it is wel suited for a business with a lot of one on one relations in the database. For example a supermarket that sells products to a client and gives a reduction on that product. It is nice if the selection process is not to complex and does not involve to many calculations. It is also nice if it is very clear what you want to follow up. In our environment we have lots of many-to-many relations. for example one product is held by more then one client. And that client might have more of those products with other clients. These kind of situation demands for a lot of calculations with derived fields(*), and there things go far too slow. Unica is probably not such a good solution for us, because our environment is too complex, and so is to process of creating the selection, we often have to change things in the selection flows. Because of the complexity it is difficult to see what the flow is exactly doing afterwoods, it also takes to much time to modify existing campaigns. The interface is not handy to work with, if you have long lists of variables, of tables or derived fields(*) you have to scroll through trough them, you can not really search them or reorder them. You can not drag and drop fields or other objects like derived fields in the flow, what would be easy if you have to make frequent changes to the proces flow. When you copy objects something the content of the object changes because the links with other objects or lost. (*) derived field: field to calculate something
    Read full review

    Pros

    JumpDEMAND Inc.

    • Customer Service - this company EXCELS at customer service, always answering our questions and being helpful.
    • Innovative Ideas - they stay on top of the trends in marketing, offer ways for us to incorporate these items into our efforts.
    • Friendly staff - the staff at ActiveDEMAND are great to work with and are responsive to our needs.
    Read full review

    HCL Technologies

    • Ability to translate Multiple SQL queries into a very easy to use visual GUI.
    • Provides the ability to pre-define segments, run them once in off hours, store them in their own system tables for quick youth and a significant reduction in CPU utilization on the database.
    • It’s use of Reusable objects. Including user variables to pre-define calculations one time, macros that you can create and pass values to parameterize the SQL code And the creation of templates to easily replicate work.
    • It’s ability to bring in external data on the fly that can very easily be mapped into any flowchart.
    • It’s flexibility and creating UNIX script via triggers to automate sending of files to multiple vendors with different FTP sites
    • It’s flexibility in the output layouts that it can create.
    Read full review

    Cons

    JumpDEMAND Inc.

    • Reporting - Though the reporting is extensive and very very good... I sometimes miss a simplified view of email opens/clicks/link clicks etc.
    • Don't get me wrong, you can get to this data in ActiveDEMAND relatively easily, the default views through the campaign dashboard are just quite detailed (which some people would probably prefer) and I just don't think that we need that level of reporting on first glance. That being said, I do love the option to drill down and uncover the complex detailed data when i do want it (ActiveDEMAND is very good at this).
    • One element of reporting that I would also like would be an event registrant report showing all registered people (this part exists) and their responses on the registration form they completed to register for the event. (These things would be dietary restrictions, industry, customized responses to other event related questions).
    • I also wish the reports autorefreshed more frequently.
    • ICS Files - Right now there are work arounds for loading an ICS file (Calendar meeting invite file) that can be accessed in campaign assets. I just wish this was more native to the tool.
    • Archive Filing - Now, first of all, it is so amazing that ActiveDEMAND even has an archiving feature... I LOVE this. One small downside, however, is that the archiving cannot be organized using a folder structure or anything. I would like to be able to group my live events together, then group my webinars together etc.
    Read full review

    HCL Technologies

    • Greater integration of real time (Interact) capabilities with outbound channels, in particular IBM eMessage Email & SMS delivery.
    • Additional outbound channels to be integrated into eMessage, including Facebook Fanpage & Twitter DM broadcasts. At the moment these are possible only through custom additional integration.
    • Support for additional marketing database technology, e.g. MySQL, Exasol, ParAccel, WX2.
    • Provision of database technology with software purchase, as Web technology (IBM WebSphere Express) is supplied for free, but no database is supplied - since IBM also market DB2, which is a supported technology it seems a shame.
    Read full review

    Pricing Details

    ActiveDEMAND

    Starting Price

    $3 Per Phone Number/mth

    Editions & Modules

    ActiveDEMAND editions and modules pricing
    EditionModules
    Call Tracking$31
    Email Marketer$72
    Small Business Marketer$693
    Corporate Marketer$1994
    Agency Marketer$7995

    Footnotes

    1. Per Phone Number/mth
    2. Per Month [Unlimited Users]
    3. Per Month [Unlimited Users]
    4. Per Month [Unlimited Users]
    5. Per Month [Unlimited Users]

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    HCL Unica

    Starting Price

    Editions & Modules

    HCL Unica editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      Optional

      Additional Details

      Likelihood to Renew

      JumpDEMAND Inc.

      No answers on this topic

      HCL Technologies

      There are three main factors to renew a licence: 1) Cost to migrate to another platform would be rather expensive and time consuming, plus the requirement of retraining employees to use a new tool 2) It has been proven time and time again that it is a market leader in the space (10 years +) 3) It can be built upon, with the addition of additional IBM EMM modules - despite theories it does have very strong digital capabilities.
      Read full review

      Usability

      JumpDEMAND Inc.

      No answers on this topic

      HCL Technologies

      I think it is easy to use, if you don't have to do to complex selections.
      Read full review

      Support Rating

      JumpDEMAND Inc.

      No answers on this topic

      HCL Technologies

      I didn't use the Unica support since it is with IBM, only before.
      Read full review

      Implementation Rating

      JumpDEMAND Inc.

      No answers on this topic

      HCL Technologies

      - We had to rebuild a part of the datamart afterwards to tighten up and simplify the selection process. But as it was too time consuming to rebuild all the existing campaigns, we no run campaigns on different versions of the datamart. - The response tracking of the campaigns never worked out well, it was impossible to implement a direct response where there is a link between the lead and the response in our operational process
      Read full review

      Alternatives Considered

      JumpDEMAND Inc.

      Vertical Response wasn't a full marketing platform at the time when we used it, but it was clunky and the tech support wasn't easy to use. I like the one-on-one response we get from ActiveDemand and really being on a first name basis with the folks there
      Read full review

      HCL Technologies

      The contact history and the response history are so powerful. You can track whatever you want to help the call center to push relevant offers to our customer. In addition, predictive models can be built, with patience, in IBM Campaign. If you have some complaints from the call center about any campaigns, you can easily validate it into the contact or response history.
      Read full review

      Return on Investment

      JumpDEMAND Inc.

      • Simplified email marketing and event management
      • Better tracking of leads
      • Better intelligence about which initiatives are working well and where future opportunities lie
      • Less reliant on IT department/third party to execute our online marketing
      Read full review

      HCL Technologies

      • It helps my clients drive their business which in turn, drives more profit for them.
      • It helps my clients determine what works, and what doesn't work, in terms of their social marketing campaigns.
      • It helps navigate proper budgeting through determining what clients' users respond to, and what they find unique.
      Read full review

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