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3 Ratings
538 Ratings
3 Ratings
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Score 10 out of 101
538 Ratings
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Score 7.5 out of 101

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Likelihood to Recommend

ActiveDEMAND

When choosing a marketing automation system, it is important to think of what exactly you want it to do. I think no matter what you are hoping to get out of a marketing automation platform, you can achieve it with ActiveDEMAND. It can be used for simple/basic marketing email sending and campaign execution or it can be used to develop a microsite, create sales and marketing kiosks, run multi-step campaigns, host protected assets or whatever you want to do with it. You can easily choose (or ignore) the modules and features to be as creative as you choose to be.
No photo available

Pardot

Whether you are a small business or large, Pardot is a great, easy-to-use, user-friendly and powerful marketing automation tool to drive your organization's marketing initiatives. Paired with Salesforce, it drives visibility and accountability across sales and marketing teams and enables both to drive leads and sales with automation.
Christina Wells profile photo

Feature Rating Comparison

Email & Online Marketing

ActiveDEMAND
9.5
Pardot
7.4
WYSIWYG email editor
ActiveDEMAND
9.2
Pardot
6.7
Dynamic content
ActiveDEMAND
9.6
Pardot
7.3
Ability to test dynamic content
ActiveDEMAND
9.6
Pardot
7.3
Landing pages
ActiveDEMAND
9.0
Pardot
7.1
A/B testing
ActiveDEMAND
9.6
Pardot
7.8
Mobile optimization
ActiveDEMAND
9.6
Pardot
6.7
Email deliverability
ActiveDEMAND
9.6
Pardot
8.2
List management
ActiveDEMAND
9.2
Pardot
7.6
Triggered drip sequences
ActiveDEMAND
9.6
Pardot
7.7

Lead Management

ActiveDEMAND
9.0
Pardot
7.0
Lead nurturing
ActiveDEMAND
9.6
Pardot
7.6
Lead scoring and grading
ActiveDEMAND
9.0
Pardot
7.9
Data quality management
ActiveDEMAND
8.6
Pardot
5.8
Automated sales alerts and tasks
ActiveDEMAND
8.6
Pardot
6.8

Campaign Management

ActiveDEMAND
9.4
Pardot
7.6
Calendaring
ActiveDEMAND
9.6
Pardot
7.5
Event/webinar marketing
ActiveDEMAND
9.2
Pardot
7.8

Social Media Marketing

ActiveDEMAND
8.6
Pardot
7.4
Social sharing and campaigns
ActiveDEMAND
8.6
Pardot
7.1
Social profile integration
ActiveDEMAND
8.6
Pardot
7.7

Reporting & Analytics

ActiveDEMAND
9.2
Pardot
5.8
Dashboards
ActiveDEMAND
8.8
Pardot
5.8
Standard reports
ActiveDEMAND
9.2
Pardot
6.4
Custom reports
ActiveDEMAND
9.6
Pardot
5.3

Platform & Infrastructure

ActiveDEMAND
9.6
Pardot
6.9
API
ActiveDEMAND
9.0
Pardot
7.0
Role-based workflow & approvals
ActiveDEMAND
9.0
Pardot
7.2
Customizability
ActiveDEMAND
9.6
Pardot
6.2
Integration with Salesforce.com
ActiveDEMAND
10.0
Pardot
7.0
Integration with Microsoft Dynamics CRM
ActiveDEMAND
10.0
Pardot
8.3
Integration with SugarCRM
ActiveDEMAND
10.0
Pardot
5.4

Pros

  • Template development and brand management - ActiveDEMAND makes it simple to maintain your brand identity and a consistent look and feel across campaigns using templates and brand identities that are easy to set up and easy to incorporate into every piece of collateral you develop.
  • Use of variables for replicated content - This is super convenient! Templates can be created and then the campaign can be cloned (in its entirety or just the assets you need) and reused allowing for simple updates to be made to the variables in minutes. This makes executing campaigns very simple and quick once your templates are built the way you want them.
  • Responsive design - This is a MUST in modern digital marketing and ActiveDEMAND does this really well. You can view all screen size renders as previews as you build your assets and all the modules are built to work with responsive technology so you can be confident that the assets you create and share with customers won't break and will look great on all devices.
  • It just works. - Everything from creating logic steps to editing the items you create just works really really well.
  • Support - the support team has been amazing. Live chat and ticket submission facilities make it easy to get help when you need it and tickets are resolved quickly and effectively. There is also a good knowledge base of self help articles available online.
No photo available
  • Pardot is a powerful tool since it is integrated in with Salesforce
  • A lot of opportunity for unique types of marketing campaigns to a wide subset of clients/prospects
  • Excellent for transaction emails.
Megan Lemons profile photo

Cons

  • Reporting - Though the reporting is extensive and very very good... I sometimes miss a simplified view of email opens/clicks/link clicks etc.
  • Don't get me wrong, you can get to this data in ActiveDEMAND relatively easily, the default views through the campaign dashboard are just quite detailed (which some people would probably prefer) and I just don't think that we need that level of reporting on first glance. That being said, I do love the option to drill down and uncover the complex detailed data when i do want it (ActiveDEMAND is very good at this).
  • One element of reporting that I would also like would be an event registrant report showing all registered people (this part exists) and their responses on the registration form they completed to register for the event. (These things would be dietary restrictions, industry, customized responses to other event related questions).
  • I also wish the reports autorefreshed more frequently.
  • ICS Files - Right now there are work arounds for loading an ICS file (Calendar meeting invite file) that can be accessed in campaign assets. I just wish this was more native to the tool.
  • Archive Filing - Now, first of all, it is so amazing that ActiveDEMAND even has an archiving feature... I LOVE this. One small downside, however, is that the archiving cannot be organized using a folder structure or anything. I would like to be able to group my live events together, then group my webinars together etc.
No photo available
  • It is hard to get a handle on. While it is powerful, the learning curve to harness that power is very difficult to overcome.
  • The interface feels older than it is. Could use a UI update to make it more user friendly.
  • Not something that I would recommend for beginners. It may have excellent automation but understanding how campaigns work within Pardot and how to be successful with them.
Megan Lemons profile photo

Likelihood to Renew

No score
No answers yet
No answers on this topic
Pardot8.6
Based on 84 answers
As of right now we have not seen any other program that integrates as seamlessly into our Salesforce platform. We have barely scratched the surface of all the features and use cases. It would be irresponsible to make a move to another platform in the near future. We have not come up against any limitations that would prompt a need to switch
Karol Clark profile photo

Usability

No score
No answers yet
No answers on this topic
Pardot8.5
Based on 17 answers
Very easy to use & consistent interface
Stacey Schneider profile photo

Reliability and Availability

No score
No answers yet
No answers on this topic
Pardot7.5
Based on 8 answers
There have been a couple of service incidents over the past few months. I'm not sure if it has to do with Pardot integrating their infrastructure with ExactTarget. However, they responded well with proactive communication and a debrief as to what happened.
Pam Risch profile photo

Performance

No score
No answers yet
No answers on this topic
Pardot8.3
Based on 5 answers
There are various connectors to the product to other services (SFDC, Google Analytics, Google AdWords, Bit.ly, Social Accounts, etc.). They all seem to sync very well and frequently
Vinny Poliseno profile photo

Support

No score
No answers yet
No answers on this topic
Pardot6.4
Based on 14 answers
I have not found a way to get immediate support when needed, and submitted tickets often take a day or so to get an initial response.
Stacey Schneider profile photo

In-Person Training

No score
No answers yet
No answers on this topic
Pardot9.0
Based on 3 answers
The trainers at the Pardot user conference (Elevate and Connections) were very knowledgeable and presented the material well. Again, the content was targeted to more of a new user audience, and was not really relevant for folks who had been using the product for 2+ years.
Pam Risch profile photo

Online Training

No score
No answers yet
No answers on this topic
Pardot8.1
Based on 7 answers
Pardot's online training touches on all topics briefly and vaguely without much indepth exploration into how a final outcome could look, such as Nurturing Campaigns, Email templates, landing page templates, etc...The only true way to uncover Pardot's full capabilities is to have Front End design and coding experience. Without this key skill set, I would not recommend Pardot to another business.
Sean Marsh profile photo

Implementation

No score
No answers yet
No answers on this topic
Pardot8.2
Based on 11 answers
It's a SaaS tool so implementation of the product is a few clicks on your end. Connections to other services are pretty simple and straightforward. Again they have documentation with images walking you through the process.
Vinny Poliseno profile photo

Alternatives Considered

ActiveDEMAND is much more robust than most of the above products. It does more and provides more detailed analytics. It is also very user friendly. The user interface is nice and it is very easy to navigate the tool. The brand identity and replicated content are two areas where ActiveDEMAND really shines compared to competitors.
No photo available
Pardot out-ranks the competition in regards to the integration with Salesforce. It is hard to beat the ability to use your already-made customer profiles and contact information in your marketing campaigns. Where it is lacking is the usability. MailChimp is a much more user friendly product that I would recommend to those looking for a simpler but still effective marketing campaign product
Megan Lemons profile photo

Return on Investment

  • Simplified email marketing and event management
  • Better tracking of leads
  • Better intelligence about which initiatives are working well and where future opportunities lie
  • Less reliant on IT department/third party to execute our online marketing
No photo available
  • Increased understanding of where leads are coming from which has lead to a more effective lead generation pipeline and funnel
  • Increased email deliverability which has lead to increased email opens, clicks and downloads
  • Seamlessly sync our business and marketing efforts into one easy tool
  • Increase in number of leads
Hayley Vanderwall profile photo

Pricing Details

ActiveDEMAND

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
ActiveDEMAND Editions & Modules
ActiveDEMAND
Edition
Call Tracking
$31
Email Marketer
$72
Small Business Marketer
$692
Corporate Marketer
$1992
Agency Marketer
$7992
1. Per Phone Number/mth
2. Per Month [Unlimited Users]
Additional Pricing Details

Pardot

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Pardot Editions & Modules
Pardot
Edition
Standard
$1,0001
Pro
$2,0002
Ultimate
$3,0002
1. per month (up to 1,000 contacts)
2. per month (up to 10,000 contacts)
Additional Pricing Details
Salesforce Engage, an additional offering for sales and marketing alignment, is priced at $50 per month per user.