ActiveDocs vs Coda | TrustRadius

What users are saying about

Score 7.1 out of 10

Based on 4 reviews and ratings

Score 8.7 out of 10

Based on 24 reviews and ratings

Pros

Easy to use for basic users, extremely configurable for advanced users.
Deep Microsoft Word integration ensuring consistent document output.

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Verified User

Engineer in Information Technology

Information Technology & Services Company, 201-500 employees

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Flexibility. It's easy to get started on a small scale, but add more complex organization strategies as needed.
Integrations. It's simple to ingest data from sources like Zapier for time-saving automations.
Useful components. View table data across different formats like cards or custom detail views.

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Growth Product Manager

TailwindMarketing & Advertising, 51-200 employees

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Cons

The built-in template designs are a bit lackluster. While there are numerous, they all have the same blase style and formatting
The built-in template designs are not very diverse and could be expanded upon.

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Derek Schroeder

Service Manager

Kloud9Information Technology and Services, 11-50 employees

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It takes getting used to in terms of how the formulas per column is implemented, in contrast to how we build tables in Excel. For organization/team purchase, it would be worth considering having a training for the core team of users. Right now, we do a lot of self-learning.
Inability to email charts or image without these objects being hosted on a third party. The community has been great in providing workarounds but it would be much more convenient to be able to have such ability natively.
APAC Support. I'm based in Malaysia, due to timezone differences, even with a livechat implemented, the support for each step and conversation takes up to 24 hours per response. Having some hours covered in our timezone would greatly improve customer support experience.

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Physics & Application Manager

Transmedic GroupMedical Device, 201-500 employees

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Likelihood to Renew

No score

No answers yet

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Coda 9.6

Based on 2 answers

Coda is definitely something that has been proven to drive positive impact in our organization. We have many divisions that can benefit from this that we have yet to explore. It would definitely be worth renewing.

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Physics & Application Manager

Transmedic GroupMedical Device, 201-500 employees

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Usability

ActiveDocs 9.0

Based on 1 answer

Very good usability overall. Any user can pick this up and run with it. HotDocs, the closest competitor, has similar end-user usability, but from a designer of templates perspective, ActiveDocs definitely has the edge in this regard. I would recommend this for any company that mass produces documents from templates as deliverables.

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Derek Schroeder

Service Manager

Kloud9Information Technology and Services, 11-50 employees

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Coda 7.3

Based on 1 answer

Coda can seem either really useful or really useless. The extremes of both ends is driven by what our own understanding of what we want to implement. If we lack this understanding, it will be easy to misunderstand Coda's usability especially in the wrong context.

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Physics & Application Manager

Transmedic GroupMedical Device, 201-500 employees

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Reliability and Availability

No score

No answers yet

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Coda 9.1

Based on 1 answer

So far in the past year, we haven't had situations that Coda has gone down for us which is great.

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Physics & Application Manager

Transmedic GroupMedical Device, 201-500 employees

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Performance

ActiveDocs 8.0

Based on 1 answer

The software overall is very excellent. It responds quickly and produces documents well. The integration with systems makes data input easy. Questions can be designed to allow further expansion of template creation/customization. The rules section is very useful for complicated If/Than/Else style templates. Although experience and training help, the software is very user-friendly out of the box.

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Derek Schroeder

Service Manager

Kloud9Information Technology and Services, 11-50 employees

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Coda 9.1

Based on 1 answer

We haven't done any integrations - the initial part of our experience we found that for docs with complex formulas, the page tends to load slowly but in recent months, Coda has improved and optimized the loading times in general and we generally don't find any problems in terms of speed anymore.

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Physics & Application Manager

Transmedic GroupMedical Device, 201-500 employees

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Support Rating

ActiveDocs 8.0

Based on 2 answers

ActiveDocs can be a considerably complex product because your use cases can be potentially endless. In our experience, when we have come across a problem or issue with the product ActiveDoc's support has always responded to our queries within 24 hours. Support is only provided via email in 95% of cases. Each year your support and maintenance includes support hours. These are used when you contact support and your issue is not found to be a bug or problem with the product (completely fair and understandable). When we've identified or discovered bugs (mainly with the latest version of Word) it is patched by the next release. They typically release about 4-5 updates per year.

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Verified User

Engineer in Information Technology

Information Technology & Services Company, 201-500 employees

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Coda 7.7

Based on 2 answers

Mainly due to timezone differences. I think Coda's support in general is well implemented and executed. They know their stuff and are helpful. But since I'm not in the same timezone, solution rates are slower for me, and that's not something I prefer. I work in customer service, too, and more often than not, time is important. Shortening the solution time would be a much greater experience.

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Physics & Application Manager

Transmedic GroupMedical Device, 201-500 employees

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Implementation Rating

No score

No answers yet

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Coda 8.2

Based on 1 answer

I'm relatively inexperienced but this experience is meaningful. It would have been nice to have some guidance from Coda so that we understood more on Coda's purpose and potential.

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Physics & Application Manager

Transmedic GroupMedical Device, 201-500 employees

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Alternatives Considered

ActiveDocs and HotDocs are very similar. HotDocs requires training or a technically savvy mind to pick up and run with. ActiveDocs seems much more user-friendly and easy to use. HotDocs, however, can produce some very intricate documents based on the templates. Both use rules and question-based information intake. Another benefit of ActiveDocs is its integration with numerous systems including Office 365.

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Derek Schroeder

Service Manager

Kloud9Information Technology and Services, 11-50 employees

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While all of the products listed have great features and platforms, there was always one thing missing from them that I would need to get from another application. Coda was the first one we used that really combined some of the best parts of those products and allowed us to use it in one place. I also appreciate the flexibility of creating your own framework and workflow, unlike in other tools where you have to follow how they capture data and organize projects.

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Camille Hidalgo Nussbaum, CSM®

Project Manager, Creative Technologies

NetflixEntertainment, 5001-10,000 employees

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Scalability

No score

No answers yet

No answers on this topic

Coda 9.1

Based on 1 answer

I think scalability is definitely good here since it's based on number of doc makers. Implementation into each dept becomes simpler. That being said, due to the nature of our work, we find it easier that we have a "super user" and then a team of other doc makers. This would make the doc creation and management more efficient.

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Physics & Application Manager

Transmedic GroupMedical Device, 201-500 employees

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Return on Investment

Repeatable, consistent output ensures document generation isn't where time can be wasted.
Stringent logic ensures compliance and removes the opportunity for user error.

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Verified User

Engineer in Information Technology

Information Technology & Services Company, 201-500 employees

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Increased insight for all stakeholders involved--both in terms of overview and details
Better grip on issues and escalations--reduced friction, confusion, and higher clarity on status, next actions, and ownership.
Reduced time required by those who need to maintain all information. Record (a detail) once and use multiple times.

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Verified User

Director in Product Management

Information Technology & Services Company, 11-50 employees

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Screenshots

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See All (6) Coda Screenshots

Pricing Details

General

Free Trial

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Free/Freemium Version

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Premium Consulting/Integration Services

—

Entry-level set up fee?

No

ActiveDocs Editions & Modules

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Additional Pricing Details

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General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

No

Coda Editions & Modules

Edition

Free	$0.00¹
Pro	$10.00²
Team	$30.00²
Enterprise	Custom Pricing

per month
per month per doc maker; unlimited editors (paid annually)

Additional Pricing Details

With Coda, you only pay for Doc Makers. Often one person creates a doc, others edit it, and some simply observe from afar. Instead of charging for everyone, we only charge for the people who create docs. Interested in enterprise pricing? Visit coda.io/enterprise

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