What users are saying about
9 Ratings
13 Ratings
9 Ratings
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Score 9.3 out of 100
13 Ratings
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Score 8.3 out of 100

Attribute Ratings

  • ActiveDocs is rated higher in 2 areas: Likelihood to Recommend, Ease of integration
  • ActiveDocs and DocLink are tied in 2 areas: Usability, Performance

Likelihood to Recommend

9.0

ActiveDocs

90%
4 Ratings
8.4

DocLink

84%
10 Ratings

Usability

9.0

ActiveDocs

90%
1 Rating
9.0

DocLink

90%
1 Rating

Performance

8.0

ActiveDocs

80%
2 Ratings
8.0

DocLink

80%
2 Ratings

Support Rating

8.0

ActiveDocs

80%
2 Ratings

DocLink

N/A
0 Ratings

Ease of integration

10.0

ActiveDocs

100%
1 Rating
9.0

DocLink

90%
1 Rating

Likelihood to Recommend

ActiveDocs

There are not a lot of competitors to compare this product with, but ActiveDocs holds its own as a very useful software for the need. I recommend doing a demo to see how the process works, but it's rather streamlined and easy to create a template and produce a document from it.
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Altec

It's a great tool that works well to automate processes and, once set up, reduce admin time on things like tracking the approval process. However, it can be challenging to initially set up because it requires an understanding of the process in the first place. We have a team of business analysts who work for us so one of them was assigned to understand our own internal processes and then set up the relevant workflows. I think without this we might have struggled. We also each use the expense receipt feature which is great. You can in a receipt and using OCR the expense forms are automatically populated. You do need to manually check it but this saves a lot of time in filling in forms. As we now have a workflow in place it is straightforward to submit your monthly expense report for approval straight afterward. The document tracking feature is good too - who has seen, worked on, or needs to see the document. It means we were able to stop using Slack.
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Pros

ActiveDocs

  • The User Interface was pleasant to use.
  • it is a very intuitive software
  • the available templates help and facilitate the day-to-day work
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Altec

  • Records Management - Enterprise Content Managemen
  • Documents are serving its purpose better and faster now.
  • Activities - Enterprise Content Management
  • Tracking documents review and approval, read and understand. There's a history of the document too.
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Cons

ActiveDocs

  • Template could be better by adding features that make it easier for users.
  • Some features are missing like image editing, and SEO management.
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Altec

  • Search parameters are limited. I would love to be able to enter one value and the program pull in all items containing that value (ie: wildcard search).
  • The workflow creation module is complicated. There are so many steps, and if a step is overlooked during creation, the process does not function properly.
  • It is challenging to delete workflows once a history for a specific workflow has been established.
  • The services monitoring system is confusing for the average, non-technical user.
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Pricing Details

ActiveDocs

Starting Price

Editions & Modules

ActiveDocs editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    DocLink

    Starting Price

    Editions & Modules

    DocLink editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Usability

      ActiveDocs

      Very good usability overall. Any user can pick this up and run with it. HotDocs, the closest competitor, has similar end-user usability, but from a designer of templates perspective, ActiveDocs definitely has the edge in this regard. I would recommend this for any company that mass produces documents from templates as deliverables.
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      Altec

      DocLink is VERY user-friendly! The daily functions are easily taught to non-financial individuals. It's easy to understand and easy to manipulate with a simple, functional layout. The Administrative module is not too complicated, but it would be more effective if there was a more thorough "help" section or an online forum for users. All of my knowledge is self-taught, trial and error, but it would be helpful for a new user to have an online resource to address questions or issues.
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      Performance

      ActiveDocs

      The software overall is very excellent. It responds quickly and produces documents well. The integration with systems makes data input easy. Questions can be designed to allow further expansion of template creation/customization. The rules section is very useful for complicated If/Than/Else style templates. Although experience and training help, the software is very user-friendly out of the box.
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      Altec

      DocLink is quite reliable and effective. Scanned documents are easy to read with very slight loss of integrity. Pages load quickly with occasional lag loading very large files. We use DocLink with MS Dynamics SL, and the two systems perform well together without much interruption or ambiguity in the process. One issue we have is in relation to the number of licenses and issues we have when a session will not close upon exit, thus suspending an available license rendering it unusable. Although very infrequent, IT has had to manually "end" a session to clear the license.
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      Support Rating

      ActiveDocs

      ActiveDocs can be a considerably complex product because your use cases can be potentially endless. In our experience, when we have come across a problem or issue with the product ActiveDoc's support has always responded to our queries within 24 hours. Support is only provided via email in 95% of cases. Each year your support and maintenance includes support hours. These are used when you contact support and your issue is not found to be a bug or problem with the product (completely fair and understandable). When we've identified or discovered bugs (mainly with the latest version of Word) it is patched by the next release. They typically release about 4-5 updates per year.
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      Altec

      No answers on this topic

      Alternatives Considered

      ActiveDocs

      In relation to other software that have a functionality similar to ActiveDocs, they don't even compare in relation to the interface, I didn't use all the software available on the market, but the ones I used and I can compare, ActiveDocs is without a doubt the best among them. We really likes the interface.
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      Altec

      DocLink stacks up against them because it is free of cost so basically everyone can use it. Has better performance and reliability. The systems of record integration are amazing. Case management has also been made simpler in DocLink. You can easily send hundred of documents in one go instead of using emails.
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      Return on Investment

      ActiveDocs

      • ActiveDocs allows us to create, edit and validate any type of content quickly and with no coding skills.
      • Easy and quick editing.
      • Really flexible and simple to set up
      • Helped us achieve a much higher level of efficiency in our daily operations.
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      Altec

      • Less time to email documents, means more time to work on other tasks
      • Mass sending no delays - queue all your invoices to send at once and DocLink will parse them out and send them
      • Document retention is required for an FDA facility, DocLink scan index the files and make them available for quality control
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