What users are saying about
4 Ratings
5 Ratings
4 Ratings
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Score 7.2 out of 100
5 Ratings
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Score 6.7 out of 100

Likelihood to Recommend

ActiveDocs

There are not a lot of competitors to compare this product with, but ActiveDocs holds its own as a very useful software for the need. I recommend doing a demo to see how the process works, but it's rather streamlined and easy to create a template and produce a document from it.
Derek Schroeder | TrustRadius Reviewer

HotDocs

I use it for bank closings, used to use the HUD-1, now the closing disclosure and the seller closing disclosure.
Riva Schwartz | TrustRadius Reviewer

Pros

ActiveDocs

  • Easy to use for basic users, extremely configurable for advanced users.
  • Deep Microsoft Word integration ensuring consistent document output.
Anonymous | TrustRadius Reviewer

HotDocs

  • Letterhead template - Creates quick letters with standard branding. Able to set locations, writer, etc.
  • Answer sets can be saved and reused. This eliminates the need to reenter client information.
Kandice McElroy | TrustRadius Reviewer

Cons

ActiveDocs

  • The built-in template designs are a bit lackluster. While there are numerous, they all have the same blase style and formatting
  • The built-in template designs are not very diverse and could be expanded upon.
Derek Schroeder | TrustRadius Reviewer

HotDocs

  • Licensing: the company seems intent on milking this product for as much as they can. I receive monthly sales phone calls, yet support calls are not helpful.
  • We use the online "document services" product -- it occasionally has unexplained outages and support is not helpful.
  • The product has weird limitations that limit its utility -- the interview engine can only support certain types of data. Several programmers have expressed frustration to us about this.
Jason Shindler | TrustRadius Reviewer

Usability

ActiveDocs

ActiveDocs 9.0
Based on 1 answer
Very good usability overall. Any user can pick this up and run with it. HotDocs, the closest competitor, has similar end-user usability, but from a designer of templates perspective, ActiveDocs definitely has the edge in this regard. I would recommend this for any company that mass produces documents from templates as deliverables.
Derek Schroeder | TrustRadius Reviewer

HotDocs

HotDocs 5.0
Based on 1 answer
Could be more intuitive - could even "suggest" fill-ins with the option to take or not take the suggestion.
Riva Schwartz | TrustRadius Reviewer

Performance

ActiveDocs

ActiveDocs 8.0
Based on 1 answer
The software overall is very excellent. It responds quickly and produces documents well. The integration with systems makes data input easy. Questions can be designed to allow further expansion of template creation/customization. The rules section is very useful for complicated If/Than/Else style templates. Although experience and training help, the software is very user-friendly out of the box.
Derek Schroeder | TrustRadius Reviewer

HotDocs

No score
No answers yet
No answers on this topic

Support Rating

ActiveDocs

ActiveDocs 8.0
Based on 1 answer
ActiveDocs can be a considerably complex product because your use cases can be potentially endless. In our experience, when we have come across a problem or issue with the product ActiveDoc's support has always responded to our queries within 24 hours. Support is only provided via email in 95% of cases. Each year your support and maintenance includes support hours. These are used when you contact support and your issue is not found to be a bug or problem with the product (completely fair and understandable). When we've identified or discovered bugs (mainly with the latest version of Word) it is patched by the next release. They typically release about 4-5 updates per year.
Anonymous | TrustRadius Reviewer

HotDocs

HotDocs 8.0
Based on 2 answers
I haven't had to contact HotDocs very often for support. I suppose I rated them mid-level simply because I would like to see more online training options or white papers to view to assist with learning. I want to understand how to do something versus having it done for me.
Kandice McElroy | TrustRadius Reviewer

Implementation Rating

ActiveDocs

No score
No answers yet
No answers on this topic

HotDocs

HotDocs 4.0
Based on 1 answer
If you use WordPerfect X9 - choose"no word-processing software."
Riva Schwartz | TrustRadius Reviewer

Alternatives Considered

ActiveDocs

ActiveDocs and HotDocs are very similar. HotDocs requires training or a technically savvy mind to pick up and run with. ActiveDocs seems much more user-friendly and easy to use. HotDocs, however, can produce some very intricate documents based on the templates. Both use rules and question-based information intake. Another benefit of ActiveDocs is its integration with numerous systems including Office 365.
Derek Schroeder | TrustRadius Reviewer

HotDocs

HotDocs is the industry standard for document generation.
Derek Schroeder | TrustRadius Reviewer

Return on Investment

ActiveDocs

  • Repeatable, consistent output ensures document generation isn't where time can be wasted.
  • Stringent logic ensures compliance and removes the opportunity for user error.
Anonymous | TrustRadius Reviewer

HotDocs

  • Time savings
  • No metadata lingering from reusing old documents
  • Low price of entry, great ROI
Anonymous | TrustRadius Reviewer

Pricing Details

ActiveDocs

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

HotDocs

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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