ActiveDocs vs. Sfax

There are not a lot of competitors to compare this product with, but ActiveDocs holds its own as a very useful software for the need. I recommend doing a demo to see how the process works, but it's rather streamlined and easy to create a template and produce a document from it.

Incentivized

Sfax is great for sending and receiving a high volume of faxes encrypted/HIPAA compliant documents. Sfax makes tracking the status of faxes easy and quick. Sfax may not be the most efficient or effective system for low volume faxing.

Incentivized

• The User Interface was pleasant to use.
• it is a very intuitive software
• the available templates help and facilitate the day-to-day work

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• Fax submission tracking.
• Fax failure notification.

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• Template could be better by adding features that make it easier for users.
• Some features are missing like image editing, and SEO management.

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• Functionality can sometimes be difficult.
• No driver compatibility with MAC operating system.

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Very good usability overall. Any user can pick this up and run with it. HotDocs, the closest competitor, has similar end-user usability, but from a designer of templates perspective, ActiveDocs definitely has the edge in this regard. I would recommend this for any company that mass produces documents from templates as deliverables.

Incentivized

The software overall is very excellent. It responds quickly and produces documents well. The integration with systems makes data input easy. Questions can be designed to allow further expansion of template creation/customization. The rules section is very useful for complicated If/Than/Else style templates. Although experience and training help, the software is very user-friendly out of the box.

Incentivized

ActiveDocs can be a considerably complex product because your use cases can be potentially endless. In our experience, when we have come across a problem or issue with the product ActiveDoc's support has always responded to our queries within 24 hours. Support is only provided via email in 95% of cases. Each year your support and maintenance includes support hours. These are used when you contact support and your issue is not found to be a bug or problem with the product (completely fair and understandable). When we've identified or discovered bugs (mainly with the latest version of Word) it is patched by the next release. They typically release about 4-5 updates per year.

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Sfax customer service is good, but can be a little slow to provide updates and solutions.

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In relation to other software that have a functionality similar to ActiveDocs, they don't even compare in relation to the interface, I didn't use all the software available on the market, but the ones I used and I can compare, ActiveDocs is without a doubt the best among them. We really likes the interface.

Incentivized

Sfax fits better with our company's needs and HIPAA compliance needs.

Incentivized

• ActiveDocs allows us to create, edit and validate any type of content quickly and with no coding skills.
• Easy and quick editing.
• Really flexible and simple to set up
• Helped us achieve a much higher level of efficiency in our daily operations.

Incentivized

• Sfax can be costly with high volume.
• The success rate of faxes is significantly higher than any other system we have used, which reduces the need to refaxing files.

Incentivized