ActivTrak vs. Intradiem

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ActivTrak
Score 8.9 out of 10
N/A
ActivTrak headquartered in Austin provides their workforce behavior and performance tracking analytics solution.
$0
user/month
Intradiem
Score 9.8 out of 10
Enterprise companies (1,001+ employees)
Intradiem in Alpharetta, Georgia offers their eponymous workforce scheduling optimization software for "Intraday Automation," or scheduling and task adjustments performed within the workday.N/A
Pricing
ActivTrakIntradiem
Editions & Modules
Free
$0.00
user/month
Essentials
$10.00
user/month billed annually
Professional
$17.00
user/month billed annually
No answers on this topic
Offerings
Pricing Offerings
ActivTrakIntradiem
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
ActivTrakIntradiem
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
ActivTrakIntradiem
Workforce Analytics
Comparison of Workforce Analytics features of Product A and Product B
ActivTrak
7.7
125 Ratings
10% below category average
Intradiem
-
Ratings
Automated data collection8.4122 Ratings00 Ratings
Data analysis8.1121 Ratings00 Ratings
Benchmarking6.684 Ratings00 Ratings
Pre-built content7.9109 Ratings00 Ratings
Data management7.5112 Ratings00 Ratings
Self-service insights7.6105 Ratings00 Ratings
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ActivTrakIntradiem
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User Ratings
ActivTrakIntradiem
Likelihood to Recommend
8.8
(129 ratings)
9.4
(3 ratings)
Likelihood to Renew
7.6
(5 ratings)
-
(0 ratings)
Usability
8.0
(30 ratings)
-
(0 ratings)
Availability
10.0
(2 ratings)
-
(0 ratings)
Performance
10.0
(2 ratings)
-
(0 ratings)
Support Rating
10.0
(28 ratings)
-
(0 ratings)
Implementation Rating
5.0
(2 ratings)
-
(0 ratings)
Configurability
8.0
(2 ratings)
-
(0 ratings)
Ease of integration
1.0
(1 ratings)
-
(0 ratings)
Product Scalability
7.0
(1 ratings)
-
(0 ratings)
Vendor post-sale
10.0
(2 ratings)
-
(0 ratings)
Vendor pre-sale
10.0
(2 ratings)
-
(0 ratings)
User Testimonials
ActivTrakIntradiem
Likelihood to Recommend
ActivTrak
We have a hybrid environment for a few departments so we use ActivTrak to track their productivity on their work-from-home days and it provides a clear analysis between the productive vs non-productive times during their work days. We have less than 10 people that we monitor so I'm not sure how well-suited the system is or if there are any better options for larger companies. It certainly suits our needs though.
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Intradiem
Given that I've been working in the call center industry for years upon years and knowing how well-streamlined the process of distributing training modules to a whole floor of agents all at once can be, I must say, Intradiem would have been a bit time saver back when I first started at similar workplaces. Training modules would be what I would say is its most appropriate usage, as opposed to direct communication on an IM basis.
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Pros
ActivTrak
  • Detailed listings of actions at times. done by the second in many cases, very useful.
  • the productive/unproductive listings allow managers at a glance to see their employees use of time
  • Snapshots ( when properly utilized) are very helpful in troubleshooting, strange, occurrences, as well as they're used by Human resources.
  • The IT help desk is very efficient. log in to your portal, bottom right, and in minutes your talking to someone.
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Intradiem
  • Great tools on easy activities tracking.
  • Effective behavior analytics production.
  • Easy communication tool.
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Cons
ActivTrak
  • Automatic time zones using the time zone of the device, to remove the constant need to change time zone per report.
  • Would be useful if you could define websites/applications directly from the top websites/application page instead of being redirected.
  • There have been problems with the monitoring application showing as not installed or detected on a machine that has it installed which is fixed by uninstalling and reinstalling the software. However, it is hard to identify user machines that have stopped working. We used to receive emails about PCs that have stopped reporting but not anymore.
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Intradiem
  • The functionality has been awesome since we deployed it.
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Likelihood to Renew
ActivTrak
We are in agreement that the tool is very handy as a security companion. The system collects and retain relevant historical data to be queried when you desire e.g. in security reviews once a week.
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Intradiem
No answers on this topic
Usability
ActivTrak
ActivTrak is a great product that just keeps growing. Having used it for quite some time, we have been able to see ActivTrak grow and evolve as a product. The ActivTrak webinars are also helpful to get to know and learn the product. ActivTrak really just works with little effort needed after the initial installation
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Intradiem
No answers on this topic
Reliability and Availability
ActivTrak
It's never been down.
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Intradiem
No answers on this topic
Performance
ActivTrak
Have not received any issues with Activtrak's performance in regard to loading pages, reports, or other systems.
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Intradiem
No answers on this topic
Support Rating
ActivTrak
Support is always fast and the agents are ready at all times to help when an issue arises, if the tier 1 agent isn't able to provide a solution to the issue they're asked about they quickly escalate the issue to tier 2 or 3 to ensure that the appropriate support is given to the issue at hand to have it quickly solved. No issue we've had so far has taken more than two days to be solved.
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Intradiem
No answers on this topic
Implementation Rating
ActivTrak
There should be a way to automatically implement the system without giving users the opportunity to accept or deny the program on their computers.
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Intradiem
No answers on this topic
Alternatives Considered
ActivTrak
Systrak was purchased as an application performance monitoring system but it's usage morphed into user activity tracking once the pandemic hit and everyone went home to work. Even though it did provide a good bit of data about user activities, the data collection was on the client and was not accessible if the client machine was not on and connected to a network. The agent was also not as stable at ActivTrak so there were frequently large gaps of time in the user reports which was not accounted for. This made the system unusable for employee consultations and HR activities.
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Intradiem
No answers on this topic
Scalability
ActivTrak
The product's overall scalability is good as our team grows. We would like to see updates to meet market demands.
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Intradiem
No answers on this topic
Return on Investment
ActivTrak
  • Defensive capabilities immediately avoided data exfiltration from an outgoing employee.
  • Trends for underperforming or underdeveloping users can be spotted, analyzed by managers, and used within their overall development management to help staff reach their best potential.
  • Costing for targeted use is relatively low and therefore a "no brainer."
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Intradiem
  • Saves time pinpointing agents that still need to complete tasks.
  • Saves time during the day to ensure tasks are completed before end of shift.
  • Ensures that priority tasks are completed in the right order.
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ScreenShots

ActivTrak Screenshots

Screenshot of DashboardScreenshot of Team PulseScreenshot of Benchmarks & GoalsScreenshot of Executive SummaryScreenshot of Team ComparisonScreenshot of Technology Usage