What users are saying about
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Top Rated
140 Ratings
8 Ratings

ActivTrak

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Top Rated
140 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100
8 Ratings
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Score 8.7 out of 100

Feature Set Ratings

    Workforce Analytics

    7.9

    ActivTrak

    79%

    OnShift

    Feature Set Not Supported
    N/A
    ActivTrak ranks higher in 6/6 features

    Automated data collection

    8.6
    86%
    100 Ratings
    N/A
    0 Ratings

    Data analysis

    7.9
    79%
    100 Ratings
    N/A
    0 Ratings

    Benchmarking

    7.6
    76%
    71 Ratings
    N/A
    0 Ratings

    Pre-built content

    7.8
    78%
    91 Ratings
    N/A
    0 Ratings

    Data management

    7.7
    77%
    93 Ratings
    N/A
    0 Ratings

    Self-service insights

    7.7
    77%
    88 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • OnShift is rated higher in 2 areas: Likelihood to Recommend, Support Rating

    Likelihood to Recommend

    8.3

    ActivTrak

    83%
    106 Ratings
    8.8

    OnShift

    88%
    5 Ratings

    Likelihood to Renew

    9.6

    ActivTrak

    96%
    3 Ratings

    OnShift

    N/A
    0 Ratings

    Usability

    9.4

    ActivTrak

    94%
    29 Ratings

    OnShift

    N/A
    0 Ratings

    Availability

    8.2

    ActivTrak

    82%
    1 Rating

    OnShift

    N/A
    0 Ratings

    Performance

    7.3

    ActivTrak

    73%
    1 Rating

    OnShift

    N/A
    0 Ratings

    Support Rating

    9.5

    ActivTrak

    95%
    27 Ratings
    10.0

    OnShift

    100%
    2 Ratings

    Implementation Rating

    9.1

    ActivTrak

    91%
    1 Rating

    OnShift

    N/A
    0 Ratings

    Likelihood to Recommend

    ActivTrak

    ActivTrak is well suited to for the reasons that we wanted a monitoring software solution implemented. It allows us to manage the performance of our overseas offices and those who are working from home, where they do not have the direct management from their Line Manager. The biggest issue for us is, as we have numerous offices in different countries, having to constantly change the time zone to each one before running the reports is time consuming and an annoyance if you forget to change it, as you then have to rerun the report.
    Anonymous | TrustRadius Reviewer

    OnShift

    OnShift is power full one to provide and calculate and analyze the data of the head account of the organization easily and fast and payroll and also absenteeism and adherence and attendance for the agents and anyone else in the organization and major the average performance of the agents as they doing and talking and ending time in chat as the AHT easily and communication method also.
    mohamed el maghraby | TrustRadius Reviewer

    Pros

    ActivTrak

    • Detailed listings of actions at times. done by the second in many cases, very useful.
    • the productive/unproductive listings allow managers at a glance to see their employees use of time
    • Snapshots ( when properly utilized) are very helpful in troubleshooting, strange, occurrences, as well as they're used by Human resources.
    • The IT help desk is very efficient. log in to your portal, bottom right, and in minutes your talking to someone.
    Anonymous | TrustRadius Reviewer

    OnShift

    • Scheduling - ease of creating, managing, modifying schedules.
    • PBJ (Payroll-Based Journal) - easy to enter numbers, download CVS file and upload to CMS.
    • Communicate to employees regarding open shifts, share open shifts with staff.
    • Send mass texts to employees as needed.
    Stephanie Swap | TrustRadius Reviewer

    Cons

    ActivTrak

    • Rollout through Group Policy could be a little smoother.
    • Alarms for when an employee has been inactive for a specified amount of time.
    • Alert for computers that no longer are active.
    • More streamlined integration with identifying computers and users.
    • More specific breakdowns of classifications, ie - the ability to say Facebook for business is Productive, but scrolling feeds and watching videos is unproductive.
    • Classifications to more easily auto-classify e-commerce hubs and portals.
    Anonymous | TrustRadius Reviewer

    OnShift

    • Problems with app permission
    • Could be more robust
    Anonymous | TrustRadius Reviewer

    Pricing Details

    ActivTrak

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $0 user/month

    ActivTrak Editions & Modules

    Edition
    Free$0.001
    Advanced$9.002
    Premium$15.002
    1. user/month
    2. user/month billed annually
    Additional Pricing Details

    OnShift

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    OnShift Editions & Modules

    Additional Pricing Details

    Likelihood to Renew

    ActivTrak

    ActivTrak 9.6
    Based on 3 answers
    We are in agreement that the tool is very handy as a security companion. The system collects and retain relevant historical data to be queried when you desire e.g. in security reviews once a week.
    Ricardo Rallo | TrustRadius Reviewer

    OnShift

    No score
    No answers yet
    No answers on this topic

    Usability

    ActivTrak

    ActivTrak 9.4
    Based on 29 answers
    ActivTrak is a great product that just keeps growing. Having used it for quite some time, we have been able to see ActivTrak grow and evolve as a product. The ActivTrak webinars are also helpful to get to know and learn the product. ActivTrak really just works with little effort needed after the initial installation
    Anonymous | TrustRadius Reviewer

    OnShift

    No score
    No answers yet
    No answers on this topic

    Reliability and Availability

    ActivTrak

    ActivTrak 8.2
    Based on 1 answer
    It's never been down.
    Anonymous | TrustRadius Reviewer

    OnShift

    No score
    No answers yet
    No answers on this topic

    Performance

    ActivTrak

    ActivTrak 7.3
    Based on 1 answer
    Some reports are a little slow to load based on the size of record sets returned.
    Anonymous | TrustRadius Reviewer

    OnShift

    No score
    No answers yet
    No answers on this topic

    Support Rating

    ActivTrak

    ActivTrak 9.5
    Based on 27 answers
    Support is always fast and the agents are ready at all times to help when an issue arises, if the tier 1 agent isn't able to provide a solution to the issue they're asked about they quickly escalate the issue to tier 2 or 3 to ensure that the appropriate support is given to the issue at hand to have it quickly solved. No issue we've had so far has taken more than two days to be solved.
    Anonymous | TrustRadius Reviewer

    OnShift

    OnShift 10.0
    Based on 2 answers
    OnShift account managers consistently respond to emails in less than one business day and are able to address issues very quickly when they occur. Very responsive. This is critical considering integration with the payroll system (ADP).
    Stephanie Swap | TrustRadius Reviewer

    Implementation Rating

    ActivTrak

    ActivTrak 9.1
    Based on 1 answer
    IT was as easy as pushing the agent out to the machines that needed to be tracked.
    Anonymous | TrustRadius Reviewer

    OnShift

    No score
    No answers yet
    No answers on this topic

    Alternatives Considered

    ActivTrak

    We were using Currentware and Webspy from Vantage. Neither product could track daily usage in a detailed way ActivTrak can. Also, web spy could only track in-house users whereas ActivTrak can track work from home users. Using Active Trak we were about to combine the features of both software packages into one.
    Anonymous | TrustRadius Reviewer

    OnShift

    Overall the UI on OnShift its a great advantage as it will make everything more easier, since basic information to specific details on orders or events.While its only visual the design has a sooting effect as is not annoying while not being so simple, it can help to make feel the users that they are using modern tools for the job.
    Anonymous | TrustRadius Reviewer

    Return on Investment

    ActivTrak

    • Defensive capabilities immediately avoided data exfiltration from an outgoing employee.
    • Trends for underperforming or underdeveloping users can be spotted, analyzed by managers, and used within their overall development management to help staff reach their best potential.
    • Costing for targeted use is relatively low and therefore a "no brainer."
    Anonymous | TrustRadius Reviewer

    OnShift

    • Major the performance of the agents.
    • Easily communicating with employees regarding open shifts
    • Calculating the payroll of every one of the organization
    mohamed el maghraby | TrustRadius Reviewer

    Screenshots

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