ActivTrak
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Top Rated
140 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.3 out of 100
Based on 140 reviews and ratings
8 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.7 out of 100
Based on 8 reviews and ratings
Feature Set Ratings
Workforce Analytics
7.9
ActivTrak
79%
OnShift
Feature Set Not Supported
N/A
ActivTrak ranks higher in 6/6 features
ActivTrak ranks higher in 6/6 features
Automated data collection
8.6
86%
100 Ratings
N/A
0 Ratings
Data analysis
7.9
79%
100 Ratings
N/A
0 Ratings
Benchmarking
7.6
76%
71 Ratings
N/A
0 Ratings
Pre-built content
7.8
78%
91 Ratings
N/A
0 Ratings
Data management
7.7
77%
93 Ratings
N/A
0 Ratings
Self-service insights
7.7
77%
88 Ratings
N/A
0 Ratings
Attribute Ratings
- OnShift is rated higher in 2 areas: Likelihood to Recommend, Support Rating
Likelihood to Recommend
8.3
ActivTrak
83%
106 Ratings
8.8
OnShift
88%
5 Ratings
Likelihood to Renew
9.6
ActivTrak
96%
3 Ratings
OnShift
N/A
0 Ratings
Usability
9.4
ActivTrak
94%
29 Ratings
OnShift
N/A
0 Ratings
Availability
8.2
ActivTrak
82%
1 Rating
OnShift
N/A
0 Ratings
Performance
7.3
ActivTrak
73%
1 Rating
OnShift
N/A
0 Ratings
Support Rating
9.5
ActivTrak
95%
27 Ratings
10.0
OnShift
100%
2 Ratings
Implementation Rating
9.1
ActivTrak
91%
1 Rating
OnShift
N/A
0 Ratings
Likelihood to Recommend
ActivTrak
ActivTrak is well suited to for the reasons that we wanted a monitoring software solution implemented. It allows us to manage the performance of our overseas offices and those who are working from home, where they do not have the direct management from their Line Manager. The biggest issue for us is, as we have numerous offices in different countries, having to constantly change the time zone to each one before running the reports is time consuming and an annoyance if you forget to change it, as you then have to rerun the report.

Verified User
Manager in Human Resources
Wholesale Company, 51-200 employeesOnShift
OnShift is power full one to provide and calculate and analyze the data of the head account of the organization easily and fast and payroll and also absenteeism and adherence and attendance for the agents and anyone else in the organization and major the average performance of the agents as they doing and talking and ending time in chat as the AHT easily and communication method also.
qualitu coutch
octopus out sourceConsumer Services, 201-500 employees
Pros
ActivTrak
- Detailed listings of actions at times. done by the second in many cases, very useful.
- the productive/unproductive listings allow managers at a glance to see their employees use of time
- Snapshots ( when properly utilized) are very helpful in troubleshooting, strange, occurrences, as well as they're used by Human resources.
- The IT help desk is very efficient. log in to your portal, bottom right, and in minutes your talking to someone.

Verified User
Manager in Information Technology
Insurance Company, 501-1000 employeesOnShift
- Scheduling - ease of creating, managing, modifying schedules.
- PBJ (Payroll-Based Journal) - easy to enter numbers, download CVS file and upload to CMS.
- Communicate to employees regarding open shifts, share open shifts with staff.
- Send mass texts to employees as needed.
Employee Services Director
Fairview Oddfellows Home of ConnecticutHospital & Health Care, 201-500 employees
Cons
ActivTrak
- Rollout through Group Policy could be a little smoother.
- Alarms for when an employee has been inactive for a specified amount of time.
- Alert for computers that no longer are active.
- More streamlined integration with identifying computers and users.
- More specific breakdowns of classifications, ie - the ability to say Facebook for business is Productive, but scrolling feeds and watching videos is unproductive.
- Classifications to more easily auto-classify e-commerce hubs and portals.

Verified User
Director in Human Resources
Wholesale Company, 51-200 employeesOnShift
- Problems with app permission
- Could be more robust

Verified User
Team Lead in Information Technology
Information Technology & Services Company, 10,001+ employeesPricing Details
ActivTrak
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$0 user/month
ActivTrak Editions & Modules
Edition
Free | $0.001 |
---|---|
Advanced | $9.002 |
Premium | $15.002 |
- user/month
- user/month billed annually
Additional Pricing Details
—OnShift
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—OnShift Editions & Modules
—
Additional Pricing Details
—Likelihood to Renew
ActivTrak
ActivTrak 9.6
Based on 3 answers
We are in agreement that the tool is very handy as a security companion. The system collects and retain relevant historical data to be queried when you desire e.g. in security reviews once a week.
Computer and Information Systems Manager
Mereje BrazilConsumer Goods, 51-200 employees
OnShift
No score
No answers yet
No answers on this topic
Usability
ActivTrak
ActivTrak 9.4
Based on 29 answers
ActivTrak is a great product that just keeps growing. Having used it for quite some time, we have been able to see ActivTrak grow and evolve as a product. The ActivTrak webinars are also helpful to get to know and learn the product. ActivTrak really just works with little effort needed after the initial installation

Verified User
Vice-President in Information Technology
Real Estate Company, 51-200 employeesOnShift
No score
No answers yet
No answers on this topic
Reliability and Availability
ActivTrak
ActivTrak 8.2
Based on 1 answer
It's never been down.

Verified User
Manager in Information Technology
Automotive Company, 1001-5000 employeesOnShift
No score
No answers yet
No answers on this topic
Performance
ActivTrak
ActivTrak 7.3
Based on 1 answer
Some reports are a little slow to load based on the size of record sets returned.

Verified User
Manager in Information Technology
Automotive Company, 1001-5000 employeesOnShift
No score
No answers yet
No answers on this topic
Support Rating
ActivTrak
ActivTrak 9.5
Based on 27 answers
Support is always fast and the agents are ready at all times to help when an issue arises, if the tier 1 agent isn't able to provide a solution to the issue they're asked about they quickly escalate the issue to tier 2 or 3 to ensure that the appropriate support is given to the issue at hand to have it quickly solved. No issue we've had so far has taken more than two days to be solved.

Verified User
Account Manager in Information Technology
Commercial Real Estate Company, 11-50 employeesOnShift
OnShift 10.0
Based on 2 answers
OnShift account managers consistently respond to emails in less than one business day and are able to address issues very quickly when they occur. Very responsive. This is critical considering integration with the payroll system (ADP).
Employee Services Director
Fairview Oddfellows Home of ConnecticutHospital & Health Care, 201-500 employees
Implementation Rating
ActivTrak
ActivTrak 9.1
Based on 1 answer
IT was as easy as pushing the agent out to the machines that needed to be tracked.

Verified User
Manager in Information Technology
Automotive Company, 1001-5000 employeesOnShift
No score
No answers yet
No answers on this topic
Alternatives Considered
ActivTrak
We were using Currentware and Webspy from Vantage. Neither product could track daily usage in a detailed way ActivTrak can. Also, web spy could only track in-house users whereas ActivTrak can track work from home users. Using Active Trak we were about to combine the features of both software packages into one.

Verified User
Supervisor in Information Technology
Utilities Company, 201-500 employeesOnShift
Overall the UI on OnShift its a great advantage as it will make everything more easier, since basic information to specific details on orders or events.While its only visual the design has a sooting effect as is not annoying while not being so simple, it can help to make feel the users that they are using modern tools for the job.

Verified User
Supervisor in Customer Service
Consumer Services Company, 10,001+ employeesReturn on Investment
ActivTrak
- Defensive capabilities immediately avoided data exfiltration from an outgoing employee.
- Trends for underperforming or underdeveloping users can be spotted, analyzed by managers, and used within their overall development management to help staff reach their best potential.
- Costing for targeted use is relatively low and therefore a "no brainer."

Verified User
Director in Information Technology
Insurance Company, 51-200 employeesOnShift
- Major the performance of the agents.
- Easily communicating with employees regarding open shifts
- Calculating the payroll of every one of the organization
qualitu coutch
octopus out sourceConsumer Services, 201-500 employees