ActivTrak headquartered in Austin provides their workforce behavior and performance tracking analytics solution.
$0
3 max users
Traqq
Score 9.2 out of 10
Small Businesses (1-50 employees)
According to the vendor, Traqq is a software solution
specifically developed for businesses and organizations seeking enhanced time
tracking capabilities and employee monitoring functionality. Its main purpose
lies in accurately recording work hours, overseeing employee actions,
facilitating team management operations, and generating advanced analytical
reports. Equally suitable for enterprises of any scale as well as agencies with
remote staff members, small teams or individual freelancers…
A scenario where it is well suited is determining why a certain task was not accomplished as it shows time spent on certain websites and if the usage was appropriate. I think less appropriate is the idle time as there are some scenarios where a computer is not necessary, and the task may be a manual one
Traqq is a great system when you are in the field of education. In my experience, it has saved me countless hours of figuring out how to remember the timezone my employees and students are located in. I used to use a written spreadsheet of each employee's timezone and one of those random timezone calculators. Being able to modify Traqq based on my employees' timezone, my timezone, and our company's timezone (the technical "working hours") has been a game-changer.
ActivTrak gives me a breakdown of hours during which my employees were actively working, when they were active online but unproductive, when they were inactive, and when they were not online.
ActivTrak gives me a detailed breakdown of the software, platforms, and programs my employees worked on/in during each block of the day.
ActivTrak provides a detailed breakdown of how I spend my time each day to help me improve my productivity.
Gave me a detailed report of my daily activities, even hours of productivity.
My clients were not left behind every step of the way in my project. They had access to my activities and knew the periods I was inactive and even the apps I visited (although they blurred the screen, my clients were aware along the line, I visited a couple of applications) I loved that Traqq is conscious of its user's privacy. This is something you don't see in all Tracking apps.
Helps me track my hours effectively. This way, I had no issues on paydays because I was receiving the exact money for the exact time I worked. This is the big deal for me because no one like to work really hard and be underpaid, and neither does anyone want to overpay a lazy freelancer. I really love this about Traqq.
We had to really dig to figure out how to find the alarms for the potential mouse jiggler. Had I not really researched, I wouldn't have known that one of my employees was using it. The alerts should be more visable
The software is expensive, and I didn't like that I had to pay even more money to get screenshots of my employee who was using a mouse jiggler. While I really appreciate that I had the option, and it gave me the proof I needed, I think it should be included in the upfront cost.
We are in agreement that the tool is very handy as a security companion. The system collects and retain relevant historical data to be queried when you desire e.g. in security reviews once a week.
ActivTrak is a great product that just keeps growing. Having used it for quite some time, we have been able to see ActivTrak grow and evolve as a product. The ActivTrak webinars are also helpful to get to know and learn the product. ActivTrak really just works with little effort needed after the initial installation
Support is always fast and the agents are ready at all times to help when an issue arises, if the tier 1 agent isn't able to provide a solution to the issue they're asked about they quickly escalate the issue to tier 2 or 3 to ensure that the appropriate support is given to the issue at hand to have it quickly solved. No issue we've had so far has taken more than two days to be solved.
We evaluated a few, the only one I remember was Controlio which was a bit easier to use, we just didn't like the name. We went with ActivTrak because another company used it and it seemed to work for them.
So I have used Jibble and Time Doctor for time tracking, but none of these would reflect the reasons for low/high performance of the employees as Jibble is just a time clock, and the Time Doctor won't yet make reports and send them to superiors right away. Traqq solves it. Honestly, I have never come across any software competing with functionalities like Traqq yet.
It has helped us see that we needed to replace underperforming staff even after being coached and having their issues addressed.
It helped us know that we had a few ROCKSTARS burning out from overworking.
The screen capture has saved our butts when we had processed some things on other websites only to have them come back and say it didn't happen. We had visual proof.
While it was a bit nervous to implement because there is a negative about employees being monitored, it has provided us with coaching opportunities to help our team improve.
I've been able to get things done faster with Traqq. One of my clients made a comment a while back(I asked for her permission before posting this). She said, "I loved how I don't get to pay freelancers for doing nothing, now I pay employees according to the quality of work I receive". We both laughed about it though, but I believe that's a positive impact on her.
I've been able to write more, knowing that my clients can see my major moves. My main aim is to impress my employers to get good feedback in return and Traqq helps me greatly in that area.
