ActivTrak vs. WorkForce Suite

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ActivTrak
Score 8.9 out of 10
N/A
ActivTrak headquartered in Austin provides their workforce behavior and performance tracking analytics solution.
$0
user/month
WorkForce Suite
Score 3.6 out of 10
N/A
The WorkForce Suite, by WorkForce Software, is a mobile-first, cloud-based modern workforce management solution with integrated employee communications and collaboration capabilities. The WorkForce Suite aims to help global enterprise organizations optimize their labor, protect against compliance risks, and maximize productivity while building a highly engaged, resilient, and agile workforce.N/A
Pricing
ActivTrakWorkForce Suite
Editions & Modules
Free
$0.00
user/month
Essentials
$10.00
user/month billed annually
Professional
$19.00
user/month billed annually
No answers on this topic
Offerings
Pricing Offerings
ActivTrakWorkForce Suite
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
ActivTrakWorkForce Suite
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
ActivTrakWorkForce Suite
Workforce Analytics
Comparison of Workforce Analytics features of Product A and Product B
ActivTrak
7.6
138 Ratings
9% below category average
WorkForce Suite
-
Ratings
Automated data collection8.3135 Ratings00 Ratings
Data analysis7.9134 Ratings00 Ratings
Benchmarking7.095 Ratings00 Ratings
Pre-built content7.3120 Ratings00 Ratings
Data management7.4124 Ratings00 Ratings
Self-service insights7.4117 Ratings00 Ratings
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ActivTrakWorkForce Suite
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User Ratings
ActivTrakWorkForce Suite
Likelihood to Recommend
8.6
(142 ratings)
1.3
(6 ratings)
Likelihood to Renew
8.6
(6 ratings)
8.7
(4 ratings)
Usability
6.6
(31 ratings)
-
(0 ratings)
Availability
10.0
(2 ratings)
-
(0 ratings)
Performance
10.0
(2 ratings)
-
(0 ratings)
Support Rating
9.3
(29 ratings)
10.0
(1 ratings)
Online Training
-
(0 ratings)
3.0
(1 ratings)
Implementation Rating
5.0
(2 ratings)
-
(0 ratings)
Configurability
8.0
(2 ratings)
-
(0 ratings)
Ease of integration
1.0
(1 ratings)
-
(0 ratings)
Product Scalability
7.0
(1 ratings)
-
(0 ratings)
Vendor post-sale
10.0
(2 ratings)
-
(0 ratings)
Vendor pre-sale
10.0
(2 ratings)
-
(0 ratings)
User Testimonials
ActivTrakWorkForce Suite
Likelihood to Recommend
ActivTrak
This is excellent software if you wonder what your team is doing when you aren't there. If you want to improve your team's workflows and efficiencies so they get more done with less fatigue, this is a great thing to have. This is not spyware. It isn't designed to capture keystrokes. It is designed to help your team improve performance and for management to understand what they are doing and help them improve. If you want to micromanage your team, then don't use this.
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WorkForce Software
EmpCenter is really well suited for companies with minimal variety in time keeping needs. Certainly somewhere that has fairly regular work schedules and operational needs the system would be programmed for and meet those needs quite well. I think they assert themselves as a product specifically for those more complex companies, and I believe it is one of a few products available for companies with many employee types and complex work schedule and pay needs, but because of those complexities each have their own specific customizations I feel it is difficult for the company to then manage the different products that end up existing. Each ends up being unique so applying large scale changes doesn't work well as something we may request and need if applied over EmpCenter in general may cause problems for another company. Therefore everything has to be done on an individual basis and is more time consuming and costly.
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Pros
ActivTrak
  • Detailed listings of actions at times. done by the second in many cases, very useful.
  • the productive/unproductive listings allow managers at a glance to see their employees use of time
  • Snapshots ( when properly utilized) are very helpful in troubleshooting, strange, occurrences, as well as they're used by Human resources.
  • The IT help desk is very efficient. log in to your portal, bottom right, and in minutes your talking to someone.
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WorkForce Software
  • A lot flexibility in configuration of the system
  • works well with other systems. We were able to collect data from another time system, Avaya phone systems and even a point of sale system with not a lot of difficulty.
  • They know their product and integration points. They were able to troubleshoot problems with hardware time collection devices quite quickly. We found the devices they sold to be quite durable.
  • Out of the box they have more reports than I would have anticipated. Creating new reports was sometimes a task if it was complex but there were usually similar reports you could use as a starter template
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Cons
ActivTrak
  • Alerts for when someone is not working during scheduled hours (although this may already exist and we don't utilize it as I know the alarm feature is pretty comprehensive)
  • Because of our IT configurations, a lot of weird "groups" show up on the dashboard which looks a bit confusing
  • Not having to create a group for 1 employee to see their own data, just allow each user to see their own data once their access account is created
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WorkForce Software
  • Difficult to use
  • Retroactive adjustments must be made by an administrator
  • Delegation of duties must be done by an adminstrator
  • Data must be exported and then imported into pay system, does not support interface
  • Product has not changed or been updated in 4+ years
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Likelihood to Renew
ActivTrak
We are in agreement that the tool is very handy as a security companion. The system collects and retain relevant historical data to be queried when you desire e.g. in security reviews once a week.
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WorkForce Software
After spending close to 5 years to decide on which payroll product to acquire for our University, I cannot image we would switch now that we have it in use.
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Usability
ActivTrak
ActivTrak is a great product that just keeps growing. Having used it for quite some time, we have been able to see ActivTrak grow and evolve as a product. The ActivTrak webinars are also helpful to get to know and learn the product. ActivTrak really just works with little effort needed after the initial installation
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WorkForce Software
No answers on this topic
Reliability and Availability
ActivTrak
It's never been down.
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WorkForce Software
No answers on this topic
Performance
ActivTrak
Have not received any issues with Activtrak's performance in regard to loading pages, reports, or other systems.
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WorkForce Software
No answers on this topic
Support Rating
ActivTrak
Support is always fast and the agents are ready at all times to help when an issue arises, if the tier 1 agent isn't able to provide a solution to the issue they're asked about they quickly escalate the issue to tier 2 or 3 to ensure that the appropriate support is given to the issue at hand to have it quickly solved. No issue we've had so far has taken more than two days to be solved.
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WorkForce Software
Extremely knowledgeable staff that truly care about our business processes
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Implementation Rating
ActivTrak
There should be a way to automatically implement the system without giving users the opportunity to accept or deny the program on their computers.
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WorkForce Software
No answers on this topic
Alternatives Considered
ActivTrak
We selected ActivTrak for the features we were looking for. One of the main reasons was the deployment for Chromebook's and of course the price. During our demo held with each party, we were impressed with presentation from ActivTrak. One thing we would've liked is for ActivTrak to also be available for deployment to Android phones.
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WorkForce Software
EmpCenter is a new software to the company however, I only trained on the old software for a few months before EmpCenter was introduced. I think EmpCenter has a smoother data entry process and can run more in depth reports, but since this is the system I know best I cannot accurately compare it to previous software.
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Scalability
ActivTrak
The product's overall scalability is good as our team grows. We would like to see updates to meet market demands.
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WorkForce Software
No answers on this topic
Return on Investment
ActivTrak
  • Defensive capabilities immediately avoided data exfiltration from an outgoing employee.
  • Trends for underperforming or underdeveloping users can be spotted, analyzed by managers, and used within their overall development management to help staff reach their best potential.
  • Costing for targeted use is relatively low and therefore a "no brainer."
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WorkForce Software
  • EmpCenter has reduced the amount of time administrators are spending on payroll. Certainly it has made our entry to our pay system more efficient since we can simply load the data from the time keeping system and we are not collecting actual physical signatures and paper timesheets that must be reviewed for accuracy and completeness. The system does this for us and some automatic calculating of certain pay due that we were hand adding. However the feedback I am getting is that the supervisors feel their work has been increased greatly. They are spending more time correcting and approving time. Essentially the work we were doing in our central offices to review and correct time the supervisor must now do as they approve the time. We have now asked them to be more responsible for proper reporting and use which requires they know more about the rules and many different aspects of pay than they had before. We have employees who are union represented and get some benefits from the contract others do not receive, contract employees who have certain pay aspects in their contracts that must be known, as well as temporary employees and students who get very different pay from the other employees. While some things have been programmed for the system to know and handle, some things must be added to the time sheet to pay properly or the way time is reported is different (some clock out for lunch some don't) supervisors must now know these differences while that used to be a role that was more mine as an administrator. Now I just help them and audit and review.
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ScreenShots

ActivTrak Screenshots

Screenshot of DashboardScreenshot of Team PulseScreenshot of Benchmarks & GoalsScreenshot of Executive SummaryScreenshot of Team ComparisonScreenshot of Technology Usage

WorkForce Suite Screenshots

Screenshot of WorkForce HUB: More than just a dashboard, the WorkForce HUB provides an interactive control center for major actions and daily messages that matter most in a typical workday. Available on any device.Screenshot of WorkForce Absence and Leave Management: Manage all aspects of employee absence and leave with a single source of record that removes administrative overhead.Screenshot of WorkForce Time: Remove error-prone and labor-intensive manual time processes with automated global compliance and real-time visibility into workplace operations.Screenshot of WorkForce Assistant: Identifies and prioritizes urgent matters, such as potential compliance risks or labor attendance issues, and triggers predictive and proactive notifications that alert stakeholders when action is required.Screenshot of WorkForce Experience: Communication and collaboration channels, feedback and in-the-moment information gathering, micro-training, self-service, and access to critical work resources – optimizing employee experience while strengthening workplace bonds.Screenshot of WorkForce Scheduling: Gives employees a voice in how they are scheduled while maintaining compliance and meeting the business needs for every employee population.