What users are saying about
18 Ratings
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Score 6.5 out of 101
7 Ratings
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Score 9.1 out of 101

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Likelihood to Recommend

OpenText Analytics

If you do not have a large budget and are a large organization, I would steer clear of Actuate. If you are looking to do very complex washboarding, I would not use them. Your developers have to be very skilled to work with this. Plan to bring in consultants if necessary to help your process. Adhoc reporting is weak. If your pricing is user based and you expand, this could be very expensive.
Christopher Noyes profile photo

Bright Gauge

BrightGauge's dashboards are well suited for current, near-live data. We use them to motivate our teams throughout the office and manage the flow of each department's tickets.There is currently not much in the way of trend analysis. You can set up reports to send on a regular basis, but you must manually take that data and plug it into something else like Excel to keep all the data in one place.
Jennifer Henney profile photo

Feature Rating Comparison

Ad-hoc Reporting

OpenText Analytics
4.5
Bright Gauge
9.0
Drill-down analysis
OpenText Analytics
6.0
Bright Gauge
9.0
Formatting capabilities
OpenText Analytics
3.0
Bright Gauge
9.0
Integration with R or other statistical packages
OpenText Analytics
Bright Gauge
10.0
Report sharing and collaboration
OpenText Analytics
Bright Gauge
8.1

BI Standard Reporting

OpenText Analytics
Bright Gauge
8.0
Pixel Perfect reports
OpenText Analytics
Bright Gauge
7.0
Customizable dashboards
OpenText Analytics
Bright Gauge
9.0
Report Formatting Templates
OpenText Analytics
Bright Gauge
8.1

Report Output and Scheduling

OpenText Analytics
Bright Gauge
10.0
Publish to Web
OpenText Analytics
Bright Gauge
10.0
Publish to PDF
OpenText Analytics
Bright Gauge
10.0
Report Delivery Scheduling
OpenText Analytics
Bright Gauge
10.0

Data Discovery and Visualization

OpenText Analytics
Bright Gauge
7.0
Pre-built visualization formats (heatmaps, scatter plots etc.)
OpenText Analytics
Bright Gauge
7.0

Access Control and Security

OpenText Analytics
Bright Gauge
7.7
Multi-User Support (named login)
OpenText Analytics
Bright Gauge
9.0
Role-Based Security Model
OpenText Analytics
Bright Gauge
7.1
Multiple Access Permission Levels (Create, Read, Delete)
OpenText Analytics
Bright Gauge
7.1

Mobile Capabilities

OpenText Analytics
Bright Gauge
10.0
Responsive Design for Web Access
OpenText Analytics
Bright Gauge
10.0
Dashboard / Report / Visualization Interactivity on Mobile
OpenText Analytics
Bright Gauge
10.0

Pros

  • Easy data import
  • Multiple levels of user security
Lynn Kutz profile photo
  • It is a simple and powerful way to visualize data with no SQL experience necessary. The interfaces are largely drag-and-drop and it's easy to put together dashboards, gauges, internal reports, and external reports.
  • BrightGauge's support team is the best I've ever encountered. Their response time is usually within an hour for all my requests, whether they be simple dataset field additions or large scale projects. Every support rep I have worked with has been friendly and beyond helpful.
  • Their blog, webinars, and podcast are full of useful information about metrics, business practices, gauge suggestions, and more.
Jennifer Henney profile photo

Cons

  • Licensing is a bear.
Amy Broome profile photo
  • There are some minor UI features that are missing, particularly when it comes to organizing reports and gauges. The list screens could use more columns and sorting features.
  • When creating complex, multi-layered gauges it is currently not possible to label each layer or rearrange the column order unless you clone, reformat, and delete existing layers. It tends to drop existing layer (column) names and formatting when adding or removing layers, and worse -- sometimes it incorrectly renames layers. The workaround is to keep track of your layers externally (I use Excel or OneNote) and leave the labeling and formatting for the very end.
  • The only way to show trending is to use reports to take snapshots in time of the data you need. Goals can be used for this as well, but it could use much more in the way of tracking historical data.
Jennifer Henney profile photo

Likelihood to Renew

OpenText Analytics3.9
Based on 9 answers
This rating would be a 10 if the licensing structure were more accommodating.
Amy Broome profile photo
No score
No answers yet
No answers on this topic

Support

OpenText Analytics9.1
Based on 1 answer
Always there on the front and backend for us and the client.
Jeffrey Fischer profile photo
No score
No answers yet
No answers on this topic

Breadth of Deployment

Actuate is used in 3-4 product lines. We have about 30 developers company wide that develop reports and perhaps 100 testers and business analysts that use it. Then we resell it with our product which is used by thousands of end users.
Amy Broome profile photo
No answers on this topic

Alternatives Considered

Actuate has a HUGE number of features that can tie nicely into almost any ERP but it takes some time to learn and the development community was relatively small compared to the Crystal Reports alternative. Crystal was far easier to learn and had a massive support base. Probably because it is now owned by SAP.
Todd Bellamy profile photo
BG support is amazing. Connectsmart support is so bad, that's why I changed
Karl Fulljames profile photo

Collaboration and Sharing

OpenText Analytics6.1
Based on 7 answers
Having more that one developer working on Actuate reports became quite a problem because once a report was compiled it was published to the server. The published file then could not be decompiled and the design files had to be stored in a particular shared location on the server. Also, I experienced issues leaving code notes in the SQL statements of the reports when I tried to compile them
Todd Bellamy profile photo
Bright Gauge2.2
Based on 2 answers
There's really not much there for collaboration, unless you count the fact that you can have a certain number of users with full creation and editing capability.
Jennifer Henney profile photo

Data Integration

OpenText Analytics7.7
Based on 7 answers
This was a feature of Actuate I almost forgot. You could connect to number of different data sources across the organization from Oracle to MySQL and just about everything in between. Also if you have multiple environments of the same system (DEV,QA,PROD) you can change the connection string each time you compile the same report to promote changes. This was easier then changing the connections in alternative software like Crystal Reports
Todd Bellamy profile photo
Bright Gauge9.0
Based on 2 answers
Since we get nearly all of our information from ConnectWise Manage it's difficult to answer this question, but so far the only problems we've encountered in merging data from different sources stems from the way the sources themselves store the data. For example, we'd love a gauge that shows closed tickets, the client survey results, and the resources who worked on each ticket. Because Manage stores the ticket number as a number field and Customer Thermometer stores it as a string, it is impossible to cross-reference by ticket number.
Jennifer Henney profile photo

Return on Investment

  • Actuate can handle 50 to 60 sub reports inside a report very well.
  • Dynamically creating the datasource, chart, graph, reports are the main advantages. We can do any level of drilling, and can create a performance matrix dashboard efficiently.
No photo available
No answers on this topic

Pricing Details

OpenText Analytics

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Bright Gauge

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details